They understaffed…read more They overbooked They crashed the entire office schedule Only to land me with a 90 minute delay that was zero necessity This could have been a video call. Terrible throughput terrible efficiency. The only saving grace this office has is the doctor it's self!!! Doc is fast and efficient and was very apologetic after getting hung up in a long surgical case. This offices scheduling waiting and room assignment system are rubbish. But the doctors keep it certifiable. 4/5 barely (1/5 if we add in the waiting room deductions)

I have been going to MAPS for over 3 years now. I have chronic pain and I'm chronically ill. I see…read morethem every month and I am always taken care of without feeling like they care about recent changes in my health and tests that I've taken. If I have problems with insurance they resolve any issues for they know my history and I am monitored to make sure if any changes need to be made they look into it. The office staff are friendly. professional and will get you through to the right person if you call with a problem. It's terrible ti live with chronic illness and pain and many times you feel like you are a victim of insensitive pharmacies that can make things difficult and make you feel hopeless. MAPS is there to take your care seriously.

I failed to confirm appointment and the clinic canceled it with no notice. Do not go here if you…read morevalue your time. The office staff is neither kind nor considerate. Or, as they would say, "Sorry" and walk away.

Avoid this clinic at all costs. I came in with neck and back…read morepain, expecting to be referred for an MRI. Instead, I was told that imaging wasn't necessary and was recommended a course of massages. After two weeks, there was some slight improvement, and I was informed that Dr. Peter would perform spinal manipulations on my neck. I clearly expressed that I was afraid of any neck-related procedures. While I was lying face down on the table, the doctor entered without a greeting or explanation, abruptly cracked my neck on both sides, and walked out without saying a word. Immediately after the procedure, I developed a severe headache on my way home. Ibuprofen helped for the first few days, but soon after, I began experiencing nausea, dizziness, and worsening pain. When I called the clinic to report these symptoms, I was given an appointment only several days later. At the follow-up, Dr. Peter falsely claimed that I had refused an MRI at the beginning, which is not true. When I corrected him, he threatened to call the police if I didn't leave the clinic within three minutes. No referral for MRI or proper treatment (such as steroids) was provided. It felt like they were trying to avoid having any documented evidence of their mistakes. This experience was not only unprofessional but also dangerous. I strongly advise against going to this clinic -- especially allowing anyone to perform neck manipulations without proper imaging. Dr. Peter showed a shocking lack of professionalism, communication, and concern for patient safety.

My experience with the staff and Dr. E. was rather different than some of these negative reviews…read more I found them to be as helpful as possible in the process to relieve my pain. After many therapy sessions with several of the therapists my best results came in following their instructions and having Dr. E try a few different procedures to finally gain some relief. The road to recovery is a long one when dealing with therapy for any injury. You must have patients and follow instructions. After going through 4 different doctors and many test procedures at other facilities I gained the best results at PRI.

The Keep You In Pain "Institute"!…read more Dana called me after my terrible first appointment for feedback. The doctor took that feedback personally, and was standoff-ish with me during my next appointment where they asked me to come back. Shannon and the staff there are nice but they don't listen to you and certainly don't care about helping you. Avoid this place at all costs. They call themselves an "institute" but there's no thinking outside of the box. There's no learning here or an openness to do so. Nor is there any adaptation to patients' needs. In particular, younger patients. They mostly seem to "treat" elderly people. They're therapy is mostly the therapists watching you do exercises you could probably do at home. The small bit of hands-on stuff they did wasn't helpful. They will rope you in with false promises then suggest expensive out of pocket treatments like PRPs. They also like to call you incessantly if you don't answer right away instead of just leaving a brief message. If I didn't answer the first 3 times why keep calling and not simply leave a message?! In the end, I wasted a lot of time and money bothering with this place and suggest you not do the same. If you have rare or persistent chronic pain issues you're better off avoiding this place. I'd write more but Yelp doesn't allow you to type that much for reviews.

Reposting because my review was erased…read more Appt w Dr Kramer on Jan 20, 2025. - Was 1 hr late for appt. I even went back to staff and reminded them we were still in room waiting. Kramer arrived, no apologies. It's because it is ML King Day, she said. A lot of patients. (If you read other reviews, you'll learn that tardiness by 1 hr is the norm here.) - Kramer's "test" was 3 minutes long. Told the kid to touch her toes. Touched the kid's neck, told her to turn. That's it. By that test alone, she prescribed physical therapy. - No attempt to explain to us parents about possible explanations for our child's discomfort - Over 1 hr late and only talked to the patient for 7 minutes. Poor service. NOT RECOMMENDED

Never disappoints , Went back for follow up and was released to go back to work , problem is I was…read morenever off of work , and keeps referring to an accident injury diagnosed as a fracture as a sprain and arthritis, I wonder if they even read a chart before coming into the 10:30 appointment at 11:00

Beware of this clinic. They double charge for their services. I was involved in a car accident and…read moresought medical help. I ended up with a $600 bill for a consultation-one that involved a 15 minute visit. I've called several times inquiring about the reason for these absurd charges and received nothing but disregard and rude responses. I was reported to the collection agency for charges that should probably be reported to the department of insurance. Awful service and if you ask me absolute thievery.

Excellent, skilled care and with a full range of equipment for targeted treatment. Dr. Min and…read morestaff have been fantastic in healing multiple issues.

Awesome chiropractic services here! Used my insurance to get some much needed pain management:…read morex-rays, adjustment, massage, electrolysis and laser therapy. My shoulders and neck are on their way to feeling better! I've only gone once so far, so will need to write an update once I've had more sessions and can comment on any improvements with my neck and shoulders pain management.

Sent me another bill 16 months after service that I still owed $65. I paid it all off at the time…read moreand they tell me these charges were still pending They said you can get adjustments up to 7 years later . Who keeps explanations of benefits that long??? I think they just keep revising bills and trying to find other ways to charge. Avoid this group.

Kathy is wonderful and so helpful!! They are very flexible in scheduling when you need. Very caring…read moreand sensitive to my unique situations. Highly recommend

Dr. David L. Spencer is known as a "Doctor's Doctor." Enough said…read more Dr. Spencer operated on me for a microdisectomy. I was wheeled in in the morning and walked out in the afternoon. The rumor is that he is a genius. I believe this rumor. Dr. Cody Sweet Mount Prospect, Illinois

Dr. Spencer has provided excellent care over the past 30 years. He has performed surgery on me…read moretwice to alleviate back pain and has kept me so mobile that I'm still working at a job I love at the age of 79. His office staff is friendly, thoughtful, kind and a pleasure to work with. I am so grateful to have found him all those years ago as I don't know what condition I would be in without him. Mary M.

Dr. Shannon Burke is attentive, intuitive, and effective. I return whenever a physical issue…read morearises, and ALWAYS find relief! All of the staff share her dedication and commitment to professional attention and care. I highly recommend them.

Still my go-to for any issues. Recently had the flu and the heavy coughing made my neck, shoulders…read moreand upper muscles stiff. Dr Shannon Burke to save the day! She is such a joy to go to and I can trust her to make the necessary adjustments to align my body. She is always so positive and I can't recommend her enough. Treatment usually also involves stim and ultrasound (they use bio freeze for the ultrasound and it's like a mini massage.. my favorite). Ive read some of the other reviews and do think that maybe one of the assistants that work there are not my favorite (not terrible but not over the top friendly if that's what you're expecting.. except dr Shannon haha she is definitely so smiley and friendly ) but overall the staff is pleasant and personable.