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Impact Auto Body

5.0 (3 reviews)
Closed • Closed

Services - Impact Auto Body

Auto body restoration

Bumper repair

Collision repair

24 More Services

Auto customization

Dent removal

Auto electronics installation

Auto exterior customization

Auto frame straightening

Auto frame testing

Grille customization

Auto hail damage repair

Auto maintenance

Oil changes

Auto mirror repair

Paint and scratches

Vehicle painting

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto windows and mirrors repair

Routine automotive maintenance

Rust damage repair

Rear-end damage

Vertical door installation

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C & C Collision

C & C Collision

4.6
(10 reviews)

A Premium Facility with Absent Service…read more I brought my vehicle to C&C Collision on January 12, 2026, for a comprehensive repair involving a rear bumper and liftgate replacement following an insurance claim. I picked up the vehicle on January 24th, and while the facility presents a polished, high-end veneer, I quickly learned that the service philosophy does not quite match the showroom aesthetics. Within twenty minutes of leaving, I noted a misalignment in the liftgate. I intended to return immediately, but a massive snowstorm intervened. For 8 out of the 9 days between picking up the car and returning it for the realignment on February 2nd, the vehicle was sitting stationary in my driveway, buried under snow. I even provided the management with continuous footage from my Ring driveway floodlight camera to prove the vehicle was untouched during this time. When I dropped the vehicle off for the realignment, we noted a missing reflector. However, it wasn't until a phone call nine hours later that I was informed of a very minor dent on the newly replaced liftgate. At this time, it was suggested that I must have been involved in another vehicle accident, backed into a snowbank, or been struck by an object while parked in my driveway. These accusations are baffling for several reasons. First, during the brief twenty-four-hour window the car was active and not snowbound, my Tesla's Sentry Mode recorded zero incidents--no person or object came near the liftgate. Second, the dent itself has no missing paint. Since C&C confirmed they paint parts before installation, it is overwhelmingly likely that this component was dented, painted over, and installed with the defect already present. This brings me to the disheartening asymmetry of this transaction. I, as the consumer, am expected to trust blindly that the part was perfect at the moment of pickup. Yet, when I ask for that trust to be reciprocated--backed by Sentry Mode data and Ring floodlight footage--it is steadfastly refused. True customer service was notably absent here. Rather than argue further, I have ordered the replacement reflector at my own expense and will simply live with the dented liftgate. I am not writing this to be combative, but to express my profound disappointment. I expected a partnership in repair; instead, I learned that at C&C Collision, the burden of perfection lies solely with the customer, while the benefit of the doubt is reserved only for the house.

On Thursday I parked my car in a parking lot and made the mistake of parking over that concrete…read morestopper. Well when I backed out I heard a crunch and sure enough I dislodged the bumper. This is going to be a costly mistake. So I take my car to my regular mechanic just to see if he could do anything. Rich tells me nope, clips are broken. Now I'm the type of guy who likes to get everything done at one place. In fact if Elite Automotive gave haircuts I'd go there. Ok so they tell me to go to C & C Collision and show Charlie my problem. I'm expecting a sales pitch for a new bumper. Charlie explained, no this is a minor cosmetic fix. Tells me bring the car in tomorrow morning. I follow his instructions and leave the car. A couple of hours latter a very nice young lady, I think Sandy calls. Mr. E your car is ready. I walk in, and they give me my keys and walk away. What about the bill I ask. No, no bill. It was a very easy fix, just keep us in mind if you ever need anything else. I'm still in shock. Now I'm wondering if they give haircuts because I'm now a customer for life. Now not because of the "no charge", but they understand customer relations, and I for one appreciate that. Now I hope I never wreck any of my cars but if I do or need any kind of auto body work, I'll definitely be going to C & C Collision, and you should go there too. And if Charlie starts giving haircuts that'll be another reason for me to go there.

Impact Auto Body - bodyshops - Updated July 2026

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