My 2012 Jeep Grand Cherokee failed near Orondo on a Saturday afternoon. I live in Puyallup and,…read morewithout knowledge of the surrounding service options, I looked up Jeep service in Wenatchee. After a phone call where I was told service was closed until Monday morning but could use the drop-off service, I had the vehicle towed to Town Chrysler. I left a brief note stating the basic issue and the keys, with a promise to call and answer questions. I was contacted before I could call and was promised a rough diagnosis later that day. As promised, I was contacted that afternoon. Bent pushrods, probably a timing chain failure. We agreed on a engine replacement. Expected time for the new engine was 5 days; they had it in 3. Installation and checkout took about a week and a half. They were very thorough and kept me informed along the way. My service rep, Doug, was extremely friendly and knowledgeable. Overall, a great experience for an out-of-towner.

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

I want to thank Tito and Jeremy and all the staff at Global Car Care for the great customer care…read morethey extended to me. I have a BMW X5 that is older and I have been going to Global Car Care for 3 years now for maintenance and service. They did a major service on the car. They took me home and had the car ready when promised and the repair came under budget. The only thing that would make it better is a ride in that red Mustang!!!! Thanks guys!!!!! Chris Levine

I took my RAV4 to Global Car Care because Slip Indicator Light was staying on ...traction control…read moreproblem. First, they said "rear plug" of transmission had come out and needed to replaced. Also, the battery was bad and needed to be replaced. The battery recovered overnight after I asked for my battery back to return since it was only 12 months of the 36 month of Interstate's warranty. Manager Jay told me a car's alternator does not charge the battery. Then at the end of the next day Global Car Care called to say after the test drive it was not shifting properly so needed to replace the Steering Rack and Tie Rods of a cost of $2,069.21. I declined and picked up the car, no improvement in problem. - cost of $456.31 I then took the car to Town Toyota, they quickly identified the problem as a loose steering rack bolt that needed to be tightened. They tightened the bolt and all other cradle bolts, reset all sensors, and front wheel alignment. The total cost for Town Toyota service department to resolve problem and improve drivability in a half day was $347.10.

Long story short I bought a vehicle there and 2 days later I'm putting in a new transmission. The…read moretires needed to be replaced because they were unsafe tread wear and mix matched now the head gasket needs replaced. WTF..if i wouldve known the car was gonna have this much mechanical issues and I vested over $12k plus the 12k I bought the car for I would've bought a brand new vehicle. There response to my mechanical issues was AS IS. Which protects them except for the merchantability law. DO NOT BUY A CAR THERE!????

My husband and I bought a car here on June 7th and the salesman said he had checked all the fluids…read morebut after a week all of the lights on the dash started lighting up like a Christmas tree. We stopped driving it after the check engine light came on and made an appointment with an auto center. There they said that the fluids were never checked and that along with many other things the head gaskets needed to be replaced. I guess we should have paid more attention to the salesman when he said he hadn't checked the head gaskets because I'm sure he had and already knew they had to be replaced. Now, we are into the repairs and are paying just about as much as we paid for the car in repairs. Lesson learned, we won't be making this mistake again and purchasing a car here.

Disappointed spoke with salesman on the phone I was shopping from the website and driving 2 hrs to…read moreget my daughter a car for her Birthday sweet 16 , the sales man assured me how great the cars were how easy financing would be even had a "banker" call me to get more information ( little concerned about that now) if Carroll Basken had a Car lot this would be it !! At the end they were trying some crooked numbers game trying to charge me a 3000.00 dollar finance fee ??Cars go there to die!!!!Every car we looked at was filthy sticky stuff on the doors and Dash filth on the floor with garbage. high miles high prices ,everything on their website was $1000 less than the sticker prices on the cars when I mentioned this the salesman said the prices have not been changed on the website they were going by the sticker price "like what!!" Thank goodness my husband has mechanical skills so he checks things like lights and the engine one of the cars we wanted the check engine light was on they had no idea ??the second car we looked at the brake lights did not work and a packrat had been living in the engine the cords have been chewed on wires chewed on another car we looked at smells like someone was living in it smoking two packs of cigarettes a day .it was a long drive and a bunch of crap!! I'm just please be Weary when purchasing apparently the owner is a mechanic????

I'm always a bit nervous about car dealerships. My daughter was looking for her first car. They…read morewere easy to work with and did not push us at all. I really appreciated that. What made this car dealership stand out was 2 days later, my daughter's car battery died. They not only replaced the battery for free but drove her to her workplace and then when the car was finished, they drove the car to her workplace and gave her the key. They went above what was expected and we really appreciated it.

We absolutely love this dealership. We have gotten two…read morevehicles from them. We traveled 2 hours to come here. They are so easy to deal with from start to finish. The staff are knowledgeable, and are Not a high pressure group. The cars we have bought through them have been amazing. I am enjoying my new Mazda.

Buyers beware. I purchased it 2013 Scion from them before I got the title or plates the motor had a…read moreknock and was no good. When you pay $9,000 for a car it should last more than 3 weeks everything that comes out of their mouth is a lie

Went to test out a $36k two year old vehicle, and the sunroof didn't work. Had a shock/strut that…read moremade a popping noise and had dirty oil with the oil change light on when we went for a test drive. Salesman said they'd put it in the agreement to fix those things if we bought it, but those things should already have been done and fixed regardless. Gave us the ick and so we went to a different dealership to get great service. Hope they see this and start doing maintenance on their vehicles before selling them.

long time customers and they are the best. bought a fiat 500 years ago and have a hyundai elantra…read morethat are services. Excellent ppl with all the skills to do the job - on any make or model. truly the best!

Swindled! An older family member of mine was charged almost triple for a repair. After the repair…read morethey convinced her to trade her car in for one of their cars that was almost $10k less in value. When another family member confronted them, they made excuses, got defensive, and said he has to work hard all day. Apparently a hard days work for these guys is ripping off an 80 year old for $10,000.