Went in to chat with the team about potentially working with Impact Computers. Their shop is clean, inviting and has an amazing mascot Sunshine who is an adorable little friendly dog that is very well behaved. David, the owner has a great rapport with his customers and not only does computer repair but liberally offers advice for free. He's very smart, and knows his craft inside and out. I wouldn't hesitate to recommend David and his entire crew for anytime you have technical issues and need professional support. read more

Craig was the "glue" that held that store together. Craig has passed. It is NOT the same store. My experience was a nightmare. Will NEVER go back! read more

I bought my first PC over 30 years ago and being an expert heavy user, have dealt with many repair services over the decades. Two small companies stand way above all the rest -- one back in Broward County, where I used to live, and Impact Computers here in Gainesville. They work fast and smart, and I never flinched at their quotes, which are fair and honest. Impact just finished with some followup work related to a surprise hard drive crash and now the machine works perfectly. Yes, I had to reinstall the programs/apps, but lost no data, thanks to my obsessive backing up to external drives (Acronis & Second Copy) and a cloud service (IDrive). Impact is hard to find; they're on the back side of a strip center and invisible from SW 2nd Avenue, but only a quarter-mile west of 34th Street. I hope never to need Impact again in the future, but stuff happens, so I'll need them. read more

While I like to support small businesses....let me just say wow! I brought in my son's laptop to this store to have the hinge fixed. The folks there mistakenly broke the screen as they were fixing the hinge and tried to order a new screen. I called them every week to get an update (they never called to give me an update ever ) and the response I always received from them was..."the part will be in... any day now". Weeks turned in to months (again I always had to call them for updates). The whole time my son kept asking me every week, "where is my laptop daddy? After about 5 months of this BS, I just went to BestBuy and bought him a new laptop. In the interim, I was curious how long this fiasco would continue...well 1.5 years later (yes you read that correctly one and a half years later) I went into the store to get back my son's computer (which has personal data on it). It actually took the person in the store 15 minutes to even find it, and I had to actually help him find the computer. The person in the store told me he would refund me for the hinge repair (woopie) as I was staring at my son's $1,000+ dollar laptop that they broke and was now non-functional and in about 10 different pieces. Realizing he could see how pissed I was (and me biting my tongue and keeping to myself what I wanted to actually tell him but my young son was right next to me), he promptly said "I don't know what to do!". As I was thinking in my head (maybe close your store because you are incompetent ) and then he said...well we have only $50 in the store...again a $1,000+ computer that they broke. Realizing that it would be a waste of my time and energy to take these f#$% ers to small claims court, I just left (with my son and the computer in parts of course). read more

I just had my computer fixed here and they did AMAZING. The staff are friendly (maybe a little strange, but to be expected) and I would go back again read more

My laptop screen went black and Darren helped me out, very professional, polite, and helpful.

David fixed a problem which had vexed our Oak Hammock fixers. He knew just what to do and I was back in operation the same day! Great place. Highly recommend! read more

David, the owner and repairman is a child in a man's body. He became irate when I balked at his exorbitantly inflated estimate. When I indicated I'd need a bit of time to consider whether or not to proceed with the work, he told me that he was now refusing to do it and to come get my laptop. Before I picked it up, I called to make sure I would not be in the shop alone with this unhinged individual. Steer clear of this business. read more

The gentlemen that run this business - and I do mean gentlemen - are fantastic. They were kind and informative and very helpful. I came in needing data transferred from one external hard drive (that I thought was faulty) to another new one. About 1/2 hour later, they called and said both were fine and that I could save myself the money by transferring the data myself. That's unheard of in today's world - where a business actually looks out for their customer. And on my way out, I looked around at some of their refurbished computers and wow, the prices are amazing. These guys have all my future business and I will refer them to everyone! read more

Craig is a good guy running a good business. He's helped me fix a few things, charging me a fair price for help and giving great advice for free. I wish I had a mechanic for my car that I trust like Craig for my computer. Based on 2-3 visits here for various things, I would never visit another computer repair business in Gainesville, and I'm already sad to lose Craig access when I eventually move. Thank you for always treating me fairly and for your advice being worth trusting. I'm so grateful!! Update from years later: the employee is great too! Like, excellent. For real, this is a 5* business. So 5* that I have to rethink my other 5* reviews. That good. read more

Great experience overall! They had the hard-to-find parts I needed at great prices. I was concerned that it may be too good to be true, so I looked into some reviews, which were less than stellar. I called to speak to a company representative to get a feel for myself. Jose was extremely helpful and put my concerns to rest. He verified that they had the correct parts in stock and that they would ship promptly. I received the correct parts within a few days, and everything works masterfully. I would absolutely buy from Impact again. read more

Extremely helpful staff and great customer service. My quote was very timely and reasonable. Would definitely go there again if I have another issue with my machine. read more

I rarely write reviews on here, but I had to for Impact Computers. Both associates were so kind and helpful. They were able to troubleshoot my computers issue very quickly and resolved the issue within 24 hours. Very reasonably priced. Free consultations. Highly recommend. read more

The people who work here are informed, respectful and helpful. They gave me a free diagnostic and got back to me quickly the next day. They were unable to get the parts to help me because the laptop was so new, but they pointed me in the right direction to do so. I was fortunate to find this place, they are great. read more

Very helpful and courteous staff, looked at my laptop on the spot at no charge and made recommendation for its repair. Pleasant experience, thank you! read more

Had issues with my laptop screen and needed a new one. Walked in and ten minutes later I walked out with a working screen. Prices were considerably cheaper here than any other place I called read more

These guys are great! Friendly and straightforward every time I've visited. Gave me a GREAT DEAL! On an old monitor that perfectly suited this old laptop I've been using for some old educational CD's. Clean shop. Nice guys. Highly recommended. read more

I have had a great experience coming here and recommend for any laptop repairs or issues. My old laptop was damaged and he told me the repair was worth more than the price of the laptop and that he would buy my old laptop from me if I got a new one, and I ended up buying a new laptop and selling him my old one. Very fair price and great customer service! read more

Fast & Friendly Service! Same day diagnosis of my computer problem. We recommend them highly.

My iPad is in need of repair, but it is expensive to fix considering I have a laptop that I can use. I just don't remember the password. I chose to inquire with this place because it is rated number one on Yelp! Even though their website did not mention Apple products at all, it did however say they repair all brands. When I walked in the older gentleman was very nice and greeted me pleasantly. He said he would get his other associate to see what they could do. I attempted to explain the situation to the younger, slender guy, but it was like he already knew what was wrong. I couldn't finish a sentence. He kept interrupting me every time I spoke until I let him have the floor. After he was done, he asked me again what the problem was. I told him and also what I have tried. He said that Apple doesn't make it where you can easily reset the password anymore without knowing the password. Huh? I mentioned the YouTube videos I watched and that it just wasn't working for me. He said he would need to wipe my laptop to factory and it would be roughly $150. He would contact me when it is ready. I began filling out the paperwork and then I asked him if he knew how to fully and completely turn off Autofill on the iPhone because some websites won't validate email addresses that auto fill. He said that I needed to contact my email company. Now I know from work it's an actual security measure. He said autofill doesn't exist anymore. I asked then, why is the feature in my phone and may I show him. He said if I know how to do it why am I asking him? By no means am I tech savvy, so when I turned auto fill off, it was not turning completely off. Something somewhere was still on because some things were still auto populating and some weren't. My thought process was maybe if he looked at my phone and played with it a little bit he could figure it out. It was at that moment when I realized there's a million places I can get assistance. As I sat in the parking lot, I said a little prayer of gratitude. Had I not asked him one more question, I would have spent $150 for something that I'm now skeptical is necessary. I don't doubt the owners are nice people, but someone needs to teach the young man the difference between dialogue and dialog. Especially in front of other customers. read more

Had a computer with a broken CPU on it. I had the new part, but got a little gun shy and didn't really want foo with it (it was my fault the CPU broke in the first place). I stopped in and Craig gladly installed the new CPU for me and didn't charge a thing for it. It was refreshing to actually see someone that wanted to be helpful....much appreciated! Next time anything tech related comes up -- I'll be giving Craig a call. read more

They have helped me out several times - sluggish computer, broken cord, shopping for a new computer. They have always been honest and helpful. I brought in a broken cord and asked if they could order a new one for me. Instead, they had a spare in the back and simply gave it to me....no charge. I bought a desktop computer from them 7 years ago and had them custom design the preinstalled programs so that I didn't waste memory for things I would never use (high def gaming, etc.) Not only did I get exactly what I wanted, it cost me much less than if I had bought from a big box store. Now the old computer needs to be replaced and I am going back there for a new one. I highly recommend them. read more

I brought my laptop in for repairs at first they thought the hard drive was bad and the jack definitely was bad. They replaced both of them but it turned out the motherboard was bad so they exchanged my laptop for another laptop that was slightly more expensive than the cost of the repairs at no additional cost. Very happy with the service. Craig the owner is a really nice guy! read more

My computer randomly wouldn't turn on the other day so I decided to Google some Computer Repair shops around town. After calling a shop that couldn't fix my computer they actually recommended Impact Computers to me. I called the shop and spoke to Craig who invited me to come in. Inside the shop was David (I believe that was his name) who greeted me extremely friendly. He took a look at my computer and discovered that there was actually no problem at all. I took up about 20-30 mins of his time and they did not charge me a cent. Not to mention, he was extremely pleasant to talk to the entire time I was there. All in all, I HIGHLY recommend Impact Computers to anyone in the Gainesville area. To my fellow UF students - use this place. They're a small, honest, and real company and brand. - Kevin read more

Wonderful service in a timely manner. I've been to other chain computer repair places and I wish I could take it all back. This place was amazing, friendly staff who didn't treat you like you were stupid and a wonderful fluffy dog greeter. How could you go wrong? If you need something go here first! read more

I've used them several times. They are always speedy, efficient, helpful and very reasonably priced. A satisfied customer.

This place is a joke & a bunch of crooks! I took my laptop here for a quick diagnostic because it would no longer power on. After not hearing back from anyone for a few days I decided to go in person and inquire about the analysis. When I brought my work-order ticket in the employee behind the counter said it was not back in the workroom. "Uhhh, okay - what do you mean it's 'not there?!?' I just brought it in 3 days ago" "It may have been moved to our Newberry location, try there" (I guess calling for me was too much to ask). I drove across town to the other location to speak to the manager - who told me he'd look into it and get back to me. ...a few more days pass... I drive in again only to get another run around. After quite a few trips out of my way to go in person for some answers I FINALLY get the "real story" (or at least the one they told the police so they could commit insurance fraud or whatever scam they were trying to pull). Long story short, I guess an employee stole a bunch of laptops and disappeared. I kept getting the run-around for weeks before someone finally admitted their lack of control for other people's property...and the only reason I even got the manager to cough it up was because I went to the police station on my own time and asked if anyone had filed a police report recently against this place. I had to do my own investigation and confront the business about it! ...a few more weeks pass... I did everything short of actually taking this place to court. They never assumed liability, never really even took full blame, and never compensated me for MY property that was stolen while in THEIR possession...not even store credit for their absurdly overpriced merchandise. I was flat out robbed from Impact Computers. So much for customer service. I've been out of Gvil for a while now so I don't even know if this place is still around, but if it is - please do yourself a favor and do not patronize this business...unless you want your property to mysteriously go missing and are SOL. read more

I spilled water on my Macbook pro - surprisingly everything on the computer was running just fine except for the headphone jack - as water had gotten in there too. I took my computer to Impact immediately to try to replace a part or see what i could do about the broken sound. They recommended I turn my computer completely off for 2 days, and if nothing was fixed, come back to see them. I was shocked when I turned my computer on two days later and the speakers worked again! I will be going to Impact Computers for any future tech needs. Thank you! read more

Impact computers helped me with a wet laptop. Their staff was friendly and inviting, which created a comfortable atmosphere that is difficult to find in many tech shops. Their expertise helped expedite the process and made what was shaping out to be a bad day into a good one. Thank you very much Impact Computers! read more

I won't buy from this vendor again! This company appears to practice unethical and illegal BAIT & SWITCH sales practices. Purchased small computer cable online and paid by paypal - vendor paid, acknowledgement email sent by vendor. 1 week later, I receive a phone message and email from Julissa in Sales telling me that the price had gone up and I had to pay more to get the product- AFTER THE SALE WAS COMPLETE. They say a refund is coming. I haven't seen it yet Complaints pending with PayPal,Yahoo, State Atty, and Feds Buy from this company at your own peril. My opinion. YMMV. Tucson,AZ read more

Not honest. Purchased 4 NEW inkjet cartridges. Although my credit card was charged for all 4 cartridges, I only received 2. Of the two received, the ink cartridges were NOT NEW and had expired in 2002 (9 years prior). Of the one I did try to install, the ink was dried and unusable. I attempted several times to connect with the company by e-mail with not response received. Given company was not responsive, I elevated the dispute through PayPal to obtain a refund. After 2 months and incurring additional shipping cost to return the one unopened package, I received a full refund, minus my shipping cost to return unused product. Company is not honest in their advertising and not responsive. I will never shop this company or any of their related companies again. Buyer beware! read more

I haven't patronized this business, just contacted them via telephone a few times. Each time, Craig took time to answer my (newbie) questions and make recommendations when I asked for them. Because of that, I was able to remove and install a new hard-drive myself and get my computer up and running again. Although he may have lost a sale or repair charge, he gained a customer and good public relations. read more

What "Greg S." said below and then some... Some mistakes you never stop paying for. Mistake #1: We took our 3yr old Dell d2410 to Impact Computer on 91st for a seemingly minor system cleanup (mostly malware & an IE bump) and never saw it again. That's the bottom line. They said it was fixed, charged us $147 for the privilege and sent it along. Completely dead when I got it home (screen saver only) so after several phone calls and retrys I took it back to them. Mistake #2. Almost at once they called again, said it was working in their shop ("John Brewer"). I went in and stood in the shop with him, watched the d2410 be functional on their bench and him act like there was nothing wrong. Not one word as I recall it, about what could've been hanging the system. My guess is they found something small the tech had overlooked and were eager to cover it up. When I demanded an adjustment, for their error and my inconvenience, he refused to pay. I threatened to go to court but never did. Looking back on it now, I should have. Mistake #3. Also, not that you would but don't be suckered in by the faith-based proprietorship rap. It's a front, making them no different than any other going concern here in Gainesville, only less honest about it. That was my experience anyway. You've been warned. read more

Fixed the computer that Geek Squad broke. So helpful and courteous.

I've been there a couple of times, once to fix a problem with my old desktop and once to have them check and make sure my new laptop had everything it needed as far as virus protection and such. They've been great to me and very reasonable on the price. I'd recommend them to anyone. read more

DO NOT SHOP HERE! We ordered a part, they sent the wrong one. After contacting them to let them know, they sent a return shipping label to us but only after many requests did they send one. This also was a fight since they did not think they should pay for return shipping. They credit our credit card for the cost of the part only, not the original shipping. When they sent the correct part, they charged us for shipping again. We made several attempts to get them to correct this. Per my conversation on 9/14/11 he said absolutely they would NOT be refunding our money for the original shipping ($10.15). He said they had already paid the shipper and he could not get his money back from them so he would not refund ours (keep in mind, they sent the wrong part to begin with). He also said "it was a company rule to not refund shipping charges and rules were not to be broken. If we started breaking rules we would lose money. It clearly states on our website that there is no refund for shipping. This includes if we send out the wrong part." I wish I had read the other posts before buying from Impact Computers. They are dishonest and unethical. Not only are they getting a very negative review, they have lost a customer for life......all over $10.15. Apparently Yuri does not understand the concept of fairness and good customer service. read more