This was the absolute worst experience Ive ever had with a cleaning company. Please beware and do NOT use their services. It was horrible from start to finish. First they were supposed to be at my home at 8am, they did not call nor show up at that time. I had to call them to see if they were still coming, my calls went unanswered until they finally called back around 9:30am saying that their workers called out and that they would be sending someone over around 3pm. This was at a huge inconvenience for me and a safety hazard as I left my door unlocked all day- 7 hours until they can find the staff to clean my home. Once I arrived home after work, they were finishing up but I noticed the work was not up to par for a "move in" cleaning. They did not clean out my refrigerator, I had to go back and ask them to do that- they wiped out my cabinets but did not put my food or pots and pans back where they were, just left them all in bags. They broke the turn handle on my kitchen window, and also broke one of the long blinds off of my patio. The biggest issue I had was the knicked my wall carrying up the vacuum up the stairs. I just bought this home with a complete inspection and that spot was not on my wall when I left home and had it been, I would not have moved in until fixed by the previous owner. It infuriated me that when I bought this to the attention of the owner of the company he said he would investigate. Well his investigation was asking his workers what happened and he said they told him they did not do that so the investigation was closed and there was nothing they could do. And then to add insult to injury, his workers helped themselves to drinking and leaving with my water bottles that I had sitting on the counter as I had just moved in. They did not ask and just took them at their own free will. This was a horrible, horrible experience and the owner of the company provided no compensation to fix my wall, window turner, blind, nor did he try to discount the service for them being 7 hours late to an appointment that was supposed to start at 8am. I am considering contacting the better business bureau as this was totally unacceptable. read more

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We hired imperial one after a plumbing accident. Also needed some pet urine removed from the carpet. They did a fantastic job. Very professional. The carpet looks really good. Because of the amount of pet urine and plumbing damage they returned for a second cleaning to insure everything was well taken care of. Interactions with imperial one were great. read more

Imperial did a phenomenal job on my carpet cleaning. They were able to remove all of the stains from my 3 sons that spill everything! They also gave me tips on how to maintain the carpet for longer usage. Very friendly people and very professional. I will continue to use them for carpet cleaning and other services around the house! read more

Do not use this company for a move in deep cleaning. Imperial One has great reviews but they contract out the house cleaning and the work is below par. TOTALLY DISAPPOINTED! read more

Unprofessional and very hostile and aggressive. They arrived a hour and thirty minutes late. Then he was finish in 20 minutes. I asked Charles is he finish and stated yes. I then proceeded to show him the stain he then try to charge me more. I show this stain when you quote me the price. Very delusional. So I goes to call the owner and share my complaints with their services, he then come back and get in my face and start yelling my neighbors witness it all. These guys are horrible and made me very afraid. Women beware very threat men. Do not use them. read more

Charles is the best! He cleaned the carpet so well, it looks like new. He's the only one in Woodbridge that can make it so clean. His pricing is very fair, and he does such a great job. I used him carpet cleaning and move out cleaning, and did such a fantastic job. He even cleaned every single window - so detailed. I could not recommend him enough! read more

Charles from Imperial One exceeded my expectations! From his initial courteous call, to providing me a reasonable estimate and finally to the day of my carpet cleaning, I was provided top-notch and optimal customer service. Charles left the dirty carpet in my townhouse looking brand new after two years of wear and tear. I highly recommend and will definitely be calling Charles at Imperial again to maintain the aesthetic! FIVE STARS!! read more

Imperial One Cleaning Services - How clean is that?!? - Carpet Cleaning Near Me - Woodbridge, Virginia

Charles quoted me a price then attempted to charge me double that price later. He is unprofessional and the cleaning he did was overpriced compared to other quotes from reputable companies. He is unethical and unreasonable. Charles would not stand by the quote he gave me and continued to charge and call me a liar when I have the quote he gave me written in text. He then proceeds to text me telling me GOD will curse me and my marriage will fail. BEWARE! Bad service, unprofessional, delusional and overpriced. read more

Imperial One Cleaning Services - Texts from Charles - Carpet Cleaning Near Me - Woodbridge, Virginia

We needed carpet cleaning for our house and stretching of carpet in a bedroom. We reviewed companies on Yelp and chose Imperial One Cleaning Services because of the reviews and ratings. We called and received an estimated quote over the phone and set up an appointment. Imperial One Cleaning Services never showed up. We then called them, leaving a message and contact information. We never heard from them again. How horrible. Thankfully, we were able to find another company on Yelp - Mighty Clean Carpet Care and they did an excellent job. I would not recommend Imperial One Cleaning Services. If something happens and you can't make it or if you "mess up" and forget an appointment, you should at least contact the customer back when they call you. read more

Please stay away from this company, they are scammers. Their charges are inconsistent and always comes back to increase the price. They are not professional; they don't do what they say they are going to do, old and dirty equipment, and doesn't follow through. They are currently under investigation for defrauding people. Do not use this company, they use their family and friends and write reviews. Another scam to make the consumer believe that they are doing the right work. read more

For starters, it was very professional and their was no overpricement, it was 140, which is a decent price, he dead our mattress and stairs. Our mattress is very dirty with old milk spills, pee (from the baby) and other stains, and he managed gmto get rid of basically all of it which is impressive. And what's better is we called him on the same day to come with no appointment, and he made time to come unlike the other places we called. If you need someone ASAP to get rid of the worst stains, call this guy. Reccomend 10/10 read more

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Decent cleaning-horrible management and customer service. Harassed my friend who hired this company (they will remain nameless) for their honest review of the services provided. The cleaning wasn't bad, but when my friend mentioned the few problems they had to the management, management responded with hostility and threatened my friend. They started off very professional and by the end of the conversation had become very rude and argumentative. I would never recommend this cleaning service simply due to the unprofessional customer service. Additionally, COVID precautions we're not taken seriously and masks were not worn by all cleaners. read more

Superb service. I thought I was going to have to replace two rooms of carpet at a cost of several thousand dollars but thus crew brought them back the carpets look wonderful. The staff is pleasant, listens, and truly cares about my satisfaction as a client. Their prices more than a value for the services they provide. As a local company their revenue feeds back into our community rather than paying franchise fees. They have new, truck mounted equipment bringing the professional capability to clean and extract. This is the only cleaning service I will use from now on. My recommendation to any readers is to go with this team. read more

This is my second time using Imperial One Cleaning services and without a doubt I am more than impressed and thankful for the great service. Charles is a professional worker. He takes his time examining the carpet and provide feedback and best options to clean and treat it. Prices are fare and he always find a way to meet my schedule even in short notices. Definitely recommending to who needs carpet cleaning service. read more

Thank you Charles for doing an amazing job. Charles cleaned our high traffic stairs and my office which has paw prints from our messy puppy. Charles was professional, friendly and provided an amazing price. He also cleaned up before he left. Many thanks!! read more

This is the 2nd time I have used the Imperial One Cleaning Service and again I was not disappointed in service. They are so professional and quick to reply and set up an appointment for you. The workmanship they put in is phenomenal. My carpet looks so amazing. My place has so many stair that are high traffic area, which get dirty quick. They job the did was fantastic and the products they use smell great. I will continue to use their service and I would recommend them to anyone who is in need of a good carpet cleaning!! read more

I am not sure what I expected, I guess the carpet was not as dirty in the living room as I anticipated however, Charles was able to deliver. My bedroom had major spills and I was very impressive with the room, with the living room as well. read more

Charles came by again today to do my entire house (3 floors) and once again did an amazing job. He's by far the best in the DMV.

Mr. Lawson did a FANTASTIC job. He is very courteous and his professionalism is second to none! His craftsmanship is as good as it gets. Our carpet looks superb! Highly recommended! read more

Charles is an awesome small business owner. He's very professional, provides an uncompromising service, with a friendly demeanor. His prices are very honest. He will be cleaning our carpets every 4 months. read more

Very unprofressional never showed up! Im surprised this company is still in business. I had two leave two text messages and voicemail before they finally decided to contact me back. Then when I called sound like he had just woken up. read more

Charles did my carpets I was not happy with the cleaning of my carpets. First of all he didn't vacuum the carpet although I ask him to . I am left with dirty stains and streaks I am disappointed. read more

Charles is an honest, courteous and professional guy. This is a long and overdue review due to all the fun things that goes along with moving. His team showed up even during the blizzard of 2016 in February. They had to navigate though the treacherous roadways to get to my house. Service was outstanding and I would highly recommend him to anybody that needs carpet cleaning service. Thank you, Charles. I will be contacting you again soon. read more

I contacted the company and was greeted with a friendly and trusted voice. I requested a quote and Charles came dressed in uniform and wore protective footware. He gave me a honest quote and explained everything in detail. He arrived promptly at the scheduled time. He took his time and cleaned all the carpet in my entire home and my furniture. He didn't attempt to upsell or charge more as many other companies do. We had some beyond rough spots that I never thought would come out but he was able to do so. It's like night and day when I look at the before and after. My furniture had really bad stains on the arm rest however, he got them out. I'm extremely pleased with the service. He took his time and I would recommend him to anyone. In fact I already have and he will be giving a quote soon. Well worth the money, and this is coming from a stay at home mom that is very aware of my family spending habits, as my husband works hard for us. Lol read more

I called Imperial One Cleaning Services to request the same day service and Charles tried to get his team to deliver the services I wanted within couple of hours!!! Charles is very professional and truly has a passion of what he does. He took time to explain the work to me and address any of my questions and concerns immediately. His team cleaned my entire house (including deep cleaning carpet) perfectly! And the price was very reasonable. Charles came to provide an estimate first and when we both agreed with the price, the work began! I am very happy with their work and strongly recommend Imperial One Cleaning Services to those who would need great cleaning services! read more

The carpet is like new condition now very happy customer! He got out all the stains, he took his time to make sure everything got covered. Thank you!! read more

The cleaning was great! He got stains out that no one could get out. He took his time and my carpets were clean and fresh!

We recently had a carpet cleaning done at our home. Charles was very courteous and thoroughly explained methods for not just cleaning the carpet but also how to treat certain types of stains. The carpet still looks very good from the job that he did. His prices are very reasonable. I would indeed use this business in the future and recommend it to others. read more