Used Kingstowne to clean 4 hand woven rugs, running from small to room-sized. Steve and his team did an amazing job on all of them at a reasonable price. One of the larger rugs is probably over 100 years old, and I'm dubious about whether it's ever been cleaned, and came back looking much brighter and more beautiful. They came out and picked them all up at no charge, and as we were on vacation while he did his work, and he even stored the rugs for a couple weeks before delivering them when we returned. Great service. Personable team. Will definitely call again. read more

They did a fantastic job on a large and very cherished Persian rug. I'm so happy - just amazed at the difference. I highly recommend them! read more

Kingstowne Carpet and Rug Cleaning - Carpet Cleaning Near Me - Lorton, Virginia

We just moved to the area and wanted to have fresh rugs in our new home. Steve was timely, a great communicator and was upfront about the costs and services. We are very happy having worked with Steve. Thank you! read more

Fast service. Reasonably priced. My Persian rugs were cleaned + dried w/ care, as they will be in long term storage for about 2 years. Absolutely recommend this place! read more

A Local Gem - Exceptional Service & Care We recently faced the heartbreaking decision to say goodbye to our beloved dog. In his final days, he became incontinent and had a few accidents on one of our carpets. With guests arriving from out of town just a few days later, I called Kingstown Carpet & Rug on Friday, hoping they might be able to help. I spoke with Steve, the owner, who could not have been kinder or more understanding. He offered his condolences and assured me he would do everything possible to have the carpet cleaned and returned by Tuesday. Not only did he keep his promise, but he delivered it before noon -- hours ahead of schedule. When the carpet came back, I was amazed. It looked absolutely beautiful, with no trace whatsoever of pet odor. Steve had clearly taken great care in the cleaning process -- so much so that we discovered details we hadn't noticed before, including silk embroidery in our Persian rug. He even helped move the furniture back into place, going far beyond what most companies would do. This is exactly why we make a point to support local businesses. Steve's professionalism, compassion, and pride in his work shine through in every detail. The service was personal, prompt, and meticulous...the kind of above-and-beyond experience you just can't get from a big chain. We are truly grateful to Steve and his team at Kingstown Carpet & Rug, and we will absolutely be using them again for our other rugs. If you want outstanding workmanship paired with genuine care for the customer, this is the company to call. read more

Fantastic service. Picked up and dropped off my three rugs. Steve helped position them during delivery, which he made sure happened before our holiday party. Highly recommend. Good price too. read more

Only great things to say about Steve and his work! He cleans the rugs like new--including my Moroccan wool shag rugs--despite me having multiple huge dogs in the house! His prices are also very competitive, and he has been so helpful with pickup and delivery. It's seamless, easy, and great quality work every time. Can't recommend Steve enough! read more

Superb service on our two Indian wool rugs that had not been cleaned in probably 10 years. They look lush and beautiful. They picked up, delivered, and arranged the rugs for us. Fast, well priced service. Grateful! read more

great job on our silk rug. picked up and returned in a very timely manner. oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo read more

We recently had an exceptional experience with this company. The service was professional, efficient, and exceeded our expectations. Highly recommend! read more

Swift, friendly service. I was pleased to learn that they don't use deodorizers by default. My 3 rugs were picked up quickly and delivered earlier than expected, right before Christmas, with a smile by the owner himself. He discussed and described each rug's condition in detail. All were cleaned well, and look great! Highly recommend. read more

Wonderful experience! The owner was responsive, friendly, and so so helpful! The rug was cleaned and looked beautiful and they even helped me find a rug pad to fit. I highly recommend this business! read more

Great service and great work, had 5 rugs cleaned and am very happy with everything! Turnaround time was less than a week.

I'm going with 3 stars. I cannot give my usual 4-5 stars. Paid a fair amount of money to have several rugs cleaned. I guess they were just too far gone...and simply wish I would have been told that right up front. The cleaning results were really bad, unfortunately, not for lack of effort. Not worth it. I threw the rugs away. Too damaged and brown. It was a pleasant enough exchange...no issues...just ended wasting hundreds of dollars cleaning something that couldn't be saved. There are certainly worse things in life... read more

Fast and timely carpet cleaning at reasonable prices. Highly recommend sing them. They are a bit hidden from the main road if you don't look for the signs, thankfully the GPS is spot on. Drop off and pick up was easy. Communication was outstanding via email and texts. Was ready a day earlier than expected. read more

WOW! We couldn't have been more fortunate to reach out to Kingstown Carpet & Rug Cleaning. We needed a rug cleaned before moving, and the work Steve did was quick & efficient. The pickup & delivery was a game changer, and the price was VERY fair & reasonable. Steve was friendly & communicative, showed up when he said he would, and was a pleasure to work with. Stop looking at competitors & use this company!!!! read more

I used Kingstowne Carpet and Rug Cleaning back in April to have an older rug cleaned and the service was fantastic. Steve and his team were super friendly and great to work with! They picked up our 8'x10' rug, cleaned it, and returned it to us all within the span of a week. Also, when they came to pick up the rug it was pretty clear that our rug pad had reached the end of its life and they were able to cut and deliver a new one when they dropped the rug off which was awesome! Super convenient service, would certainly work with them again. read more

I had Kingstowne clean a Thai rug that had spent some time on the floor in its previous life. Communications with them were fast and very clear. Pickups and dropoffs were right on time. They provided a cost estimate up front, and that was exactly where the job came in at -- no additional costs of any sort. They did a beautiful job on the rug. There is not a single thing that I could have asked them to do differently. If I could have given them 6 stars, I would have. read more

I was extremely impressed by Kingstowne Carpet and Rug Cleaning! This was my first time having rugs cleaned and repaired. I had an IKEA rug cleaned and i had the edging on an authentic Persian rug repaired. They did an excellent job, were very affordable, and even picked up and dropped off the rugs. This was door to door service at a great price and an even greater quality! I will absolutely use their service again and would recommend them to anyone who needs a rug repair or cleaning. read more

They take COVID-19 precautions seriously. Masks! thank you. As I've said before, I trust Steve and Kingstowne Carpet. Only. After my fiancé made my delicious Hibiscus margarita, I was thoroughly savoring it until I got up from the couch for more chips & salsa and spilled about half the drink onto our rug...which of course was crème colored and blue. The vibrant color of the hibiscus didn't blend in too well. There was only one choice. Kingstowne Carpet. It was easier for me to drop it off to them the next day. Great communication with Steve and today was the reveal. The hibiscus stain was GONE and the rug looked brand new! It looks fantastic and the two gentlemen were wearing masks too. Placed my rug under the couch and table. Thank you again!! The best! read more

Kingstowne Carpet and Rug Cleaning - No more hibiscus margarita stain! Thank you!! - Carpet Cleaning Near Me - Lorton, Virginia

Carpets came out great! Steve came and picked them up as scheduled and dropped off as promised. We left them in the garage and he dropped them off there so we were able to do it without social contact They look great and the dog smell is gone. (See the guilty party in photos attached!) I've used Kingstowne carpet cleaners before and the quality and personal customer service has always been outstanding ! read more

Kingstowne Carpet and Rug Cleaning - Carpet Cleaning Near Me - Lorton, Virginia

See all

I'm a little late in writing this review - but we have used Kingstowne Carpet and Rug Cleaning several times, and honestly they are likely the only place we will ever use (I say "likely" because we would have to move out of the area to use someone else). Steve is so INCREDIBLY responsive and honest about what can and can't be done in terms of cleaning services. Unlike many other places, they are on time in terms of pick up and also drop off. Here are just a few of the obstacles that they have helped us with: - The very first time we used them, we were going through a home renovation and we were able to schedule delivery of our rugs just as the renovation was scheduled to be complete. - One of our rugs had moths, they were able to clean and treat all of our rugs (Steve also provided an inspection to let us know how bad the damage was) - We had a wool rug with some staining, we were provided with an honest assessment of how much of it could be removed. I live in downtown Washington, DC - there are plenty of options. I have been let down by plenty of other business. Even if I had to wait to utilize the services of Kingstowne Carpet and Rug Cleaning, I would. I literally would trust no one else or go nowhere else. I am a loyal customer - they are an honest business with hard working folks that do an incredible job every single time. read more

The service was free, because they did their best to clean my carpet but it wouldn't come clean. Suggestion: better Communication between the customer and Kingstowne Carpet staff. They had my carpet for awhile and wasn't notified about issues with cleaning the carpet and it's issues. Updates are a must. I purchased this rug from Clawes Carpets in Fairfax, VA. $600. read more

Steve Miller is responsive, kind and helpful. Not often to find a business that feels local and personable. Kingstowne Carpet & Rug cleaned a 10 x 14 ft rug that looked fabulous after and cut a high-quality rug pad to place underneath. Rather than take a shortcut, the company waited until they had a large enough piece of padding. Service was swift and communicative. I very much appreciated the pick up and drop off. read more

Steve did an amazing job with a large area rug that had way too much pet urine stains and odor in it. We had tried every stain remover sold at the local Petco without success. Could not stand the odor anymore. Steve was super responsive and picked up the rug on short notice. Gave us a quote that was competitive. Three days later we had an amazingly clean rug. If you are looking to have area rugs cleaned give them a try. We were very happy and intend to use them again very soon. read more

I have three white authentic Greek thick and shaggy sheepskin Flokati rugs which needed cleaning because my parents had them for years in Florida. The larger rug was a 5 x 12 and the smaller rug was a 4 x 6. The larger rug had metal rivets lacing the two rugs together; however, since the rugs were in Florida, the rivets were rusty. The smaller standalone rug did not have a problem with rusty rivets. Kingstowne Carpet and Rug Cleaning did a BEAUTIFUL job and they cleaned the rust off the rivets as well. I am so delighted with the results and recommend using this company for your rugs, even those that are old like mine and had a unique problem! This company was very efficient and addressed all my concerns regarding the special care for my rugs. As a convenient service, they also picked up the rugs and delivered them when ready. The pricing was very reasonable, particularly since another estimator was double the cost. read more

Steve and his team did a great job cleaning a large Rug. Our previous dog had a few more accidents on the rug that we thought. The rug was returned spotless and smell free. I definitely recommend Kingstowne Carpet for their service, prices and follow through. read more

Kingstowne recently cleaned our family's 40 year-old, wool rug from Pakistan and they did a great job! The rug is somewhat fragile and well worn but they handled it with care. Now the colors in the rug are much brighter and I was so glad the rug didn't smell like harsh chemicals - in fact it had no odor when returned. They were very timely to pick up and drop off when complete, super courteous and friendly, and communicated clearly and promptly. I'd recommend only one thing - that they offer a receipt or even just a business card when they pick up the rug. It felt a little strange to pass off the carpet to the pick-up team without any form of confirmation and i couldn't see if their vehicle had a logo on it. But all turned out perfectly and the rug looks beautiful! read more

Ratings on Yelp led me to Kingstowne Carpet and Rug Cleaning and all the GREAT ratings are correct. Within hours of calling about my 5x8 flat weave Moroccan rug, Steve returned my call and gave me an estimate. The next day the rug was picked up and returned a week later. During that time he kept in touch with pics, questions, and suggestions. I am so pleased with the results. Stains were identified and removed. Repairs including repair to rips from furniture movement to extend wear of the rug and expert fringe trimming. The cost was more than reasonable, pick up and delivery included, repair costs were fair.If you are looking for a carpet/rug cleaning, look no further. Thank you Steve and staff! read more

Fantastic Service from start to finish. Steve is a wizard. My rug is not only as good as new, it's cleaner than when purchased, and my dogs "accident" was completely removed and the smell was gone. If you are a pet owner in NOVA, you must have KRC's number stored in your phone. Inexpensive, yet reliable and will pickup and deliver to your home or apartment. Also, Steve is always available just shoot him a text. !!!COVID-19 Update!!!!!! Okay so I rave about these guys. My lovely dog has about an accident every couple of months. Not his fault, he suggested more walks. But it's our favorite rug he has made his go to "don't get mad at me, Netflix can't be be that good". So despite the recent pandemic Steve has set up contact free pick up, delivery, and payment. Our rug was picked up, cleaned immaculately, and delivered without anyone coming into our home. read more

We had about 10 carpets cleaned and one repaired. We were happy with the service! Responsive and picked up and delivered back. That was great! read more

I had three rugs cleaned by Steve and his team. Steve was very responsive and professional. They came on time to pick up and drop off the rugs. The rugs looked amazing. Steve and his team moved furniture and laid the rugs down - perfectly. This was one of the best experiences I have had with a company! Thanks Steve! read more

Fantastic experience with Steve! My foster dog had an accident on my parents very old (very nice) rug, and when I was looking on Yelp, his place seemed the best based on reviews, with some specifically mentioning cleaning for this very reason. I was so nervous, because this rug is a family heirloom and not replaceable. Steve did an absolute great job on all fronts: - Yelp gave me the option of automatically sending my inquiry to other companies after I messaged him, but his price was the most competitive and he was among the most responsive - That responsiveness and ongoing communication continued throughout the experience--leading to pickup and while they had it for cleaning - While he had it, he contacted us to say they had noticed that the edges needed to be rebound at some point, because it was falling apart, and did we want to add that on - Pickup and dropoff included The rug hadn't been cleaned in probably a decade, so the entire thing looked that much better. Not only can you not see where she had the accident, but the colors are richer-looking and more vibrant, not as dull as before (clearly needed a cleaning!). The rebounding was also very well done. Overall, my parents were very pleased and said they will definitely go to him for any future rug cleanings. They haven't had any of their rugs cleaned in awhile, so hopefully it will be for that reason alone and, fingers-crossed, not because any future foster dogs of mine make it necessary! read more

I contacted Steve about a quote for three rugs that I have - my kitty was ill/dying this summer and my rugs took the brunt of his distress. All three are wool and while I could probably replace them with new for under $800, I don't want to. I like them. I had resolved that if the quote was $500 or less, I would get them cleaned. One is 3'X5', one is 5'X8', and the large one is 8'X11' - to do all three Steve quoted me $499! Yes, he hit my price point without me ever saying a word to him (note: your prices may vary). This included scheduling a time to come get the rugs (he would have rolled them up for us, but we did it ourselves because no one should have to pick up our bookcases), cleaning, returning, and unrolling. If you don't think all that extra labor is worth something, believe me, it is! There is a reason Steve's reviews are great. It took me a while to sit down and write this review, but let me assure you - the rugs are all stunning. When we move from this apartment, Steve will get another call to do all the rugs we have in the bedrooms upstairs. read more

Team was communicative and set my expectations well. Rug was picked up when scheduled and it was done early. Most importantly, they got out the two stains and brought back the rug as it looked when I bought it. Will use again. read more

Have done business with the company twice already and recommended to a family member that was just as happy. They are knowledgeable and trustworthy. They use good products that help maintain our valuable wool rugs. read more

Kingstown's Rug Cleaning definitely deserves 5 stars. My wife and I inherited a beautiful Persian rug that had been sitting in her parents storage locker for many years. The rug was very dusty and worn. Kingstown rug picked it up from us within 24 hours after calling them. The owner then took detailed pictures and walked me through how he planned to clean and restore the rug. He stayed in constant contact through the entire process and returned the rug to us nearly brand new 4 days later. We could not have been more impressed! From the very reasonable price and great customer service I will 100% use them again. read more

I really liked their attempt to clean a new rug and communicative and wool rugs are hard to clean.

Excellent to work with. They were responsive, timely and reasonable. Would definitely work with Kingstowne Carpet and Rugs again.

Okay, I purchased an antique Persian rug at an online antique auction and wanted it cleaned before placing in my home. Read the Yelp reviews for Kingstowne and was intrigued. There is no storefront for their business. You literally give your goods (in my case, goods I hadn't even viewed in-person yet) to them via a drop location. Well, the reviews are correct! Great experience, swift turnaround and personal delivery. I want to thank the local Alexandria Yelp community for putting their feedback on here regarding Kingstowne. Takes a lot of trust to do what I did, and I am not disappointed. read more

Kingstowne Carpet and Rug Cleaning - Carpet Cleaning Near Me - Lorton, Virginia