After a water main and water heater went out at the same time, we were directed to Rainbow…read moreRestorations LLC by Allstate. Mark and his team came in immediately and began the Mitigation process. This took a few weeks as the amount of water damage was significant. This is where we began running into problems though. Sadly, two project managers were assigned to the job that both left or quit during the restoration. The interactions were, short, to say the least because they would show up, talk to me and then either fired or quit! Finally we met Victor! He was the only one to actually cared about the project. He was pretty punctual, he would tell us that things would get done and they did! Sadly the first and second group of men cut corners, hooked up my water lines (Hot and cold) wrong, would say they would be back the next day and weeks would go by and didn't even bother removing face plates over light switches when painting. THIS IS NO REFLECTION ON VICTOR but just goes to show that you can not trust anyone. Today August 8th, I signed my completion page and did the final walkthrough with Victor and am very satisfied with the work. Id also like to add that at one point I had to talk to the owner of the company. She graciously took my call, ,answered my questions and was very apologetic because she was told that things had been done that weren't, however, the work was completed the very next day! Overall I am satisfied with the work, value, ethics and customer care. I would recommend Victor takes your job if you do go with Rainbow. LAST BUT NOT LEAST.. I want to personally thank Walter, Victors worker. He was very kind, respectful, asked questions, told me what was going on and lead his guys very well. I had full trust in that group.

The work got done on a townhome we had. We paid them. Now 9 months plus later they try and charge…read moreme more money. All along my spider sense told me not to trust this company. How are they able to try and charge me more money 9 months later. Horrid and utter rip off. Stay far away folks.

Brandon did an excellent job and has great communication skills. I am very happy with my carpet…read moreCleaning results. I will definitely call them again!

The whole house needed to be treated for a serious mold issue. As far as we can tell, workers…read more(Kevin & Jose) did a thorough job with the remediation, & were especially helpful with putting furniture back. They went "above & beyond" by wrestling a closet clothing rack back into place. Supervisor Joe in the office was particularly easy to deal with, being very sympathetic to our concerns & patiently answering our many questions. The cost was high, but considering the amount of work to be done, seems fair. One caveat--the instructions about keeping your valuables/treasures with you are serious. We lost an entire box of Christmas ornaments to the purge; ornaments collected & treasured for decades are gone, especially disappointing since Christmas decorations were the one thing I had asked to be spared. Since we were asked to leave the house while the work was being done, & all our furniture & belongings were piled into the center of each room, then covered with a tarp, the loss was not discovered until too late. I assume the cardboard box itself had developed some mold, but doubt every ornament inside was unsalvageable--it was only 2 1/2 months after Christmas & no mold had been visible then. I would have appreciated a chance to sort through the box.

I had an amazing experience with PuroClean! Carlos provided a great estimate compared to other…read morequotes that I received. He also had a very calm demeanor (also compared to other my other experiences), which was really helpful during a stressful time. The whole team was great! My crew chief, Geovanny, was very communicative, and the crew was always on time. Thank you to Agni, Sonny, and Ricky as well. They provided great service and were very efficient and thorough with the work. Geovanny also checked in regularly to make sure that everything went well. Throughout the process, we needed to make some adjustments and reassess, and they always gave me affordable options that were less invasive and required fewer repairs. Definitely choose PuroClean for your emergency needs!

I highly recommend PuroClean of Alexandria. They responded quickly and professionally. Moises and…read morehis team did a fantastic job in thoroughly exposing the wet areas and drying them so that I had no further damage. He explained everything and sent reports to my insurance.

They were great hires! They came prepared and on time! I had to hire carpet cleaners last minute…read moreand PCR came in the nick of time. I had a section of carpet that needed to be looked at with previous pet odor and their solution was so potent that after they were done it was like brand new and dried off over night. I would hire them again! And great pricing!!!

I called out to have some dining chairs cleaned due to some slight stains and they removed it…read morewithout any problems. They were quick and the pricing was very reasonable for the upholstery. I will gladly call upon them again for assistance with the house! Sorry for the mess in the photos, we're still unpacking!

Job well done. Our blind cabinet could have been constructed better. Overall solid job.read more

At present they've overcharged by more than 1k and will not return my calls…read more waiting for them to refund

Prompty responded and began work Knew their craft and kept…read morethings very clean Also, nice/friendly staff

Incredible, incredible experience with RestoPros. We had black mold in our house as the result of…read morean undiscovered roof leak, so had to have an upstairs closet entirely ripped out to make the house safe to live in. RestoPros was the team that did this for us. I cannot begin to express how professional, exact, thorough, and quiet they were - they dismantled the entire closet while I was in a conference call in the next room and I never heard a thing. And then, miracle of miracles, after they had finished all of their mold remediation work, the house tested completely clear of black mold. Amazing! We were so impressed with the quality of everything they did for us that we brought them in again to make some other drywall repairs that were far less urgent, but working with RestoPros was such a pleasure that we finally took care of a lot of little things we'd been postponing for a while. When you find contractors who do this high level of work, and who are absolutely trustworthy and ethical in every way as well, you don't want to let them go!

Very pleased with my experience with Michael, Alberto and the Tames team. Had a considerable gash…read moreon my ceiling and an attic door that needed repair. From start to finish, everything was clearly communicated. Tames was had a very reasonable price and price matched on top of it, also had the best workmanship warranty. They were responsive, efficient and precise, and cleaned up impeccably. Follow-up was exceptional as well; they wanted to make sure that I was completely satisfied. Definitely hope to use them in the future; they will be my go-to team for sure!

From the owner: Class A general contractor with experience in residential and commercial restoration, repairs, and…read moreremodels. Workmanship warranty offered.

We were really happy with the guys that came out. They were really clean, took care of our things…read moreto make sure nothing was damaged, and did good work. We had a second spot in the basement outside of the word order that they checked out as a courtesy for us which was super appreciated so we didn't have to start the whole process over again for a second time. The company communicated really well also.

Jaime and crew did an excellent job remediating my basement after sump pump failure and flooded our…read morebasement. The team is professional, quick and no BS. The carpets removed, drywall cut, moved a ton of furnishing/storage items around, installed equipment to dry out the basement, prevented further damage/molding. Thank you so much. Highly recommend your service!