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    In & Out Flooring

    3.0 (4 reviews)
    Open 8:00 am - 5:00 pm

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    Services - In & Out Flooring

    Carpet binding

    Carpet installation

    Carpet removal

    4 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor repair

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    Jimmy L.

    Thank you Rick for letting IN & OUT FLOORING get your floors done.

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    John’s Helping Hand

    John’s Helping Hand

    4.3
    (26 reviews)

    Originally, I left a 5-star review because John installed two toilets for us at a reasonable price…read more He did forget to caulk them, but he immediately came back and fixed the oversight. Unfortunately, one of the toilets has never functioned properly--it constantly runs and struggles to flush. Despite John returning several times, the problem was never resolved. We later hired John for other odd jobs, including installing a garbage disposal and fixing water backup into our dishwasher. As always, he was punctual and friendly. However, the garbage disposal was installed incorrectly, which caused new problems. He also accidentally caused some minor floor barrier damage while working in that area. To his credit, he offered to repair the damage right away, but I declined because I appreciated his willingness to help. The next day, when the water backup issue continued, we called him back. To our surprise, he asked for MORE money to revisit the SAME problem he had originally been paid to fix. Even after paying again, the issue still wasn't fixed. We ultimately had to hire another company, who immediately discovered that John had not removed the knockout plug or connected the dishwasher properly--something very basic for that type of installation. Overall, while John is personable and punctual, I cannot recommend him due to repeated problems, additional charges for unresolved issues, and ultimately needing to pay another professional to correct mistakes. Seems like an overall good guy trying to make a living but he needs to take his customers into better consideration if he would like to keep them.

    John was quick, punctual, talented, and professional! He repaired our kitchen drawer with speed and…read moreaccuracy. I highly recommend for your next project!

    Floor & Decor

    Floor & Decor

    4.3
    (143 reviews)
    $$

    Dear Marie, Thank…read moreyou for your email and for all the assistance you provided during our flooring purchase. Your professionalism, patience, and genuine willingness to help made our experience exceptional from start to finish. You took the time to answer our questions, guide us through our options, and ensure we felt confident in our purchase. The level of customer service you provided stood out and made a lasting impression on our family. I especially appreciated how welcoming and helpful you were to my daughter when she stopped by as well. It is clear that you care deeply about your customers and take pride in providing excellent service. In fact, your customer service far exceeded that of the manager who was on duty that day. Your leadership, attention to detail, and commitment to customer satisfaction demonstrated the qualities I would expect from a manager. Based on my experience, I would strongly recommend that you be considered for a management position. Thank you again for making our experience such a positive one. We look forward to working with you again in the future and will gladly recommend you to friends family.

    Recently had hardwood flooring installed by Northern Nevada Flooring company, and while I was…read moreinitially excited about the project, my overall experience has been very disappointing. The biggest issue was not necessarily the flooring itself, but the lack of customer service and accountability after concerns were raised. When I contacted the company to discuss issues with the installation, I felt that my concerns were dismissed rather than addressed. Instead of working with me to find a reasonable solution, I was repeatedly told how difficult it would be to correct the problem. As a customer who invested a significant amount of money into this project, I expected a willingness to stand behind the work and provide constructive solutions. Good customer service means listening to customers, acknowledging concerns, and making a genuine effort to resolve issues. Unfortunately, that was not my experience. The communication left me feeling frustrated, undervalued, and disappointed. I chose this company based on the expectation of quality workmanship and professional service. Sadly, the response I received after the installation did not meet those expectations. I hope the company takes customer concerns more seriously in the future and improves its commitment to customer satisfaction.

    In & Out Flooring - flooring - Updated June 2026

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