I love InShape. It's close to home and the staff is friendly. The gym is very well equipped and they offer many good classes.

i loved this gym and it was literally just around the corner from me. I was a member since 2010, but after COVID my fee just kept going up and no matter how many times I tried to reach out to their corporate no one ever got back to me. Front desk personnel was no help either all they can say is that there is nothing they can do. With the cost of living going up and having to make cutbacks in order to stay on budget I just couldn't do it anymore. I finally decided to cancel my membership after being loyal for so long and join a different gym a little bit further away. I wish that this establishment have the same loyalty to their clients and would do whatever it took to keep long tern memberships alive. To me fitness is a lifestyle and I had planned on doing this until my body can no longer physically do it anymore. It's disheartening to see that this establishment which I thought was all about family in providing a good long term relationship would care a bit more, but I guess all they really want is to up the cost of their fees and don't care if you leave. If you don't mind paying a lot for your membership and don't care about loyalty and want to support an establishment that will never respond to you and show they care then join this gym. But just so you know there are a lot more options in the area for much less with better equipment and people that actually shows you they care. read more

Poor management poor upkeep of facilities tennis courts are horrible at most sites broken equipment as well

The gym overall is poorly maintained--dirty equipment with years of visible sweat buildup and an ongoing shortage of machines. Many days, the entire rack of dumbbells is empty, and we have to search around just to find weights. They constantly move or remove the most useful equipment to other locations, making it even more frustrating to work out here. Old, outdated machines with "temporarily out of order" signs are scattered throughout the gym. read more

In-Shape Fitness - Dust hair germs - Gyms Near Me - Concord, California

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Go ANYWHERE else!! Terrible excuse of a gym. Machines are the same ones they had 20+ years ago. Cable machines always broken or are so "jumpy" you don't want to use them to avoid injury. There is sweat and spit on the mirrors, dust bunnies all over the place. The bathrooms... I've seen concert bathrooms cleaner. The manager might as well be a ghost cause he never responds and it's clear he doesn't care about his gym. For as much as we pay I'd expect more ... so where is our money going? As someone who refers a lot of patients/clients to different gyms.... I never recommend In Shape. read more

This is the worst gym I ever been to and be careful of getting a gym membership here they charge 250$ to cancel their membership!!!

Disappointed with locker room access and staff attitude I came to the gym expecting a normal workout, but the entire men's locker room was closed just to collect used towels. When I asked an employee how long it would take, the response was a rude "40 minutes"--no apology, no explanation. I only had an hour to work out, and waiting 40 minutes to even access my things is unacceptable. I understand maintenance happens, but this was poorly handled and completely inconsiderate of members' time. read more

In-Shape Fitness - Gyms Near Me - Concord, California

Customers pay way too much to have to constantly ask staff to clean the showers and stock the hand wipe stations. The steam room could be used to harvest mold and the showers are an ongoing science experiment. Take a look at the bottom of the pool. I'd rather swim in the Delta. Broken equipment remains broken for years. Again, In spite of multiple reports from their "valued" customers, the equipment remains broken. I especially like the challenge of using the elliptical machine that randomly goes into "pause" mode in the middle of my stride. Maybe it will tear my knee so I can become the next multi-millionaire thanks to the pervasive negligence at InShape. Don't waste your money! read more

Update . I was contacted and offered 1 on 1 with a trainer apparently this is standard and what should happen for new members . Not sure why I slipped through the cracks but really appreciate being contacted and the meeting. They did a body scan and chatted about history and goals . The very helpful and knowledgeable trainer Miguel was great. He showed me and helped me with several different pieces of equipment and now feel much more comfortable . My need is to augment doctors guidelines and some on going PT . So some goals are PT based until I meet some early doctors goals. The trainers goals and direction will be great in the future . I look forward to maximizing the available resources now and into the future. I was offered to purchase different packages of trainers interaction. read more

I've been a member since this summer when I first moved to the area and I'd give it 3 stars out of 5. This gym has everything the average person would want. It's not sparkling clean all the time but they try really hard. I wish they had more Stairmaster machines. They have a ton of cardio equipment that doesn't get used that often! I feel like this place could get way more use out of their space. I wish they had a tv or two in the weights sections so I could catch a game in between sets while I lift sometimes. I use the sauna often but the steam room is kind of gross. It gets the job done. read more

They just raised my dues AGAIN & you'd think with the price I'm paying that they'd be able to keep maintenance of equipment up. I've been asking for months for the sauna & other equipment to be fixed, but it NEVER gets fixed no matter how much I ask or write them. They don't care about the facility or keeping members happy. Don't join unless you want frustration every time you work out. read more

**Misleading Membership Practices & Breach of Contract - Members, Know Your Rights** As a long-standing In-Shape member under the East County Network, I feel obligated to alert fellow members to a serious breach of contract and misleading business practices by In-Shape Family Fitness. According to both In-Shape's own website and my signed membership agreement, the East County Network includes Antioch, Brentwood, and Concord. However, I was only granted access to two clubs; Antioch and Brentwood, while being denied access to the Concord location, which is clearly listed as part of the network. Nowhere in my contract does it state that Concord is excluded. In fact, Article 2, Section 4 of the agreement clearly states: "If this membership is at a 'Network' level and includes access to fully operating ISFF clubs, Member agrees that Member's membership is based on the immediate availability of the Network of clubs selected, and not upon any particular or individual club..." This means access is tied to the entire East County Network, not specific clubs. Since Concord is fully operational and officially promoted as part of that network, In-Shape is violating its own contract and engaging in misleading advertising. I have reached out to In-Shape leadership and Member Services with no resolution. I have since filed formal complaints with the California Department of Consumer Affairs (DCA), Better Business Bureau (BBB), and the Federal Trade Commission (FTC). I will also be submitting documentation regarding membership payments and potential restitution for services denied. Fellow members: Check your contracts. If you are being denied access to a location listed under your network, you have the legal right to demand full access or file a formal complaint. This review serves as both a warning and a call to accountability. In-Shape needs to correct this violation and uphold the terms agreed upon with its paying members. read more

This gym leaves a lot to be desired. There is not enough ventilation so all of the exercise rooms STINK, even worse when there is an active class going on and everyone is sweating. A loud fan doesn't cut it, you need to INVEST in your property, In-Shape! I used to enjoy the aqua classes but the pool is so disgusting (and the heater keeps breaking) so I stopped going. I honestly have no idea what they are using their membership fee revenue for. The main reason I am cancelling my membership is the cleanliness. There should be paid employees in the locker room at all times cleaning and squeegee-ing the showers and amenities. HIRE THIS PERSON. I literally almost vomited in the shower because it was so disgusting. Hair EVERYWHERE, drains clogged with hair, absolutely feral-looking. I literally looked in every single shower and there was no way I would take a shower in there. It's one of the most disgusting locker rooms I have ever seen (and I used to work as a fitness instructor so I have seen all of them in this area). Shameful. So, combined with the stink of the general workout areas, classrooms, and the nonchalance with which this company addresses its bathroom and locker rooms situation, I am OUT. You're going to make people sick if you don't literally clean up your act. I can't believe you haven't been cited by the city yet. read more

The restrooms, showers, steam and sauna are filthy!! I found myself having to hose and spray them down myself. That worked until the drains started plugging. I spoke with managers and maintenance about this issue several times only to find nothing has been done. We pay too much in dues to have a dirty tacitly that's shit down half the time I'm going to go check Crunch fitness I guess read more

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I have been attending aqua fit classes for 18 months. In that time the poolside has been filthy, muddy, and rarely cleaned, trash remains by the loungers for days, the showers need a good bleach, and the changing area needs work. The pool pump works spasmodically over the winter so the water is either cold or classes are regularly canceled. Also we have had a situation where workmen have been allowed in to the women's locker rooms to fix the sauna and steam room while 30-40 aqua fit ladies were showering and dressing. The workmen just continued walking through and refused to leave stating they had a job to do and it was not their problem. The area was not shut down or any previous warning given that workmen would be in the women's shower and dressing areas. The manager (male) just stated that they had arrived unexpectedly and they had a job to do. NOT ACCEPTABLE. read more

I'm back after having had my membership on hold for a while, and I cannot say that time has been kind to this gym. They had great classes years ago, but now they leave a lot to be desired. After taking barre and Pilates classes at studios, the ones offered at InShape are shameful. I was told over a year ago that they were bringing back 5 am/early morning classes, yet that has not happened. Lots of equipment seems to be in need of repair and the locker room is just gross (mold, dirty walls, etc.). What has happened to you, InShape?! I appreciate the small workout room upstairs and its close proximity to my house, so I'll stay, but definitely wish they'd do better. read more

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The gym is used for 4 hours a day for pickleball and it isn't even posted online and is in the middle of the day apparently from 10-2. The basketball court often has a good amount of people playing basketball so not sure why they take 4 hours out of the day versus perhaps 2 and post it online. The pool has very limited family swim hours. It is an extremely expensive club to have such limits. The class schedules mostly only work for those not working 9-5 jobs and commuting. Would be nice to have an early morning class at 5 am or 6 am and a few more options after 6 though those have increased. read more

Cons: The gym is very outdated and lacking. For the price you pay I may have to start looking elsewhere. A lot of the treadmills and stair masters are either broken or damaged. Cardio equipment is sticky and dirty a lot of the time. Staff is friendly and great but the gym is in drastic of a remodel. For those of you that remember this gym from the time it was Mavericks not much has changed. Pros: Friendly staff, some new leg machines upstairs and new upper body machines upstairs. read more

It took a couple days but the manager of the location followed up with me... and he still said NO! So I explained the policy was not in compliance with ADA Title III. At this point he conceded that he'd have to check with someone higher up. Shout out to Eric who called me back and clarified that the first person and the manager were WRONG. They have caregivers accompany children with special needs all the time and the fact that we didn't use the term "caregiver" tripped them up. All we have to do is get TrustLine certified -- which I told them from the start that we were willing to do that! So we're back to square one, never fully finished our tour and frankly it's been a headache just to fight to be heard and get to the point where membership might be viable for us. Since we haven't fully experienced this fitness center, I figure the fair thing is to upgrade them to three stars and we'll see if they earn the next two. read more

Staff were not very friendly! A shortage of machines available to use and cleanliness is below average.

I Signed up the gym for the pool. Last October, the pool was not warm enough, which caused me sick for a week. I put the membership on hold until April, thinking it would be a good time to take my son there as the weather gets warmer. We attempted twice in April, both times we realized that the pool was not available after we got into the pool: first time due to a heater failure and the water was freezing, second time due to a life guard training. The life guard trainer didn't even allow us to use the two lanes that they are not using. There was no clear notice of the unavailability of the pool. Not going back. read more

I genuinely don't understand the low reviews? Today was my first day at this club and it's a huge upgrade from Fitness 19, Planet Fitness and even 24Hour. The facilities are clean, adequate amount of equipment for all fitness goals, great amenities, and plenty of space. They even have a sauna, restrooms were clean, wipes and sanitizing spray was well located throughout the facilities. I have no bad comments to say about this place. So much space to find somewhere to work out, and I was really pleased with the facilities. Looking forward to take advantage of the swimming pool and sauna, and very happy I joined this gym. read more

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It's been five days now without sanitizing wipes at the Concord location. Are members supposed to just keep using the sweaty equipment as is? The front desk has no idea when wipes will be back in stock, which is surprising given that providing them is really the bare minimum for a gym. If someone does end up getting sick because of this, should we assume management will be covering for the medical bills? Hopefully this gets addressed sooner rather than later. read more

No towels!!!!! I pay a premium price for this gym and you have no towels! I drove 45min from Vacaville for no towels!!! You have 3 people working the front desk doing what? I'm not motivated to work out as hard today so I don't marinate in sweat all day, thanks in-shape! read more

Thanks for charging me yet again for another month of no use! I'll soon be done with you. I hope you take my money and finally upgrade your gym before it falls apart completely. read more

Been a member for years. This place has a broken sauna almost everyday. When the members complain, the manager blames on members pouring water over the sensor. Never gets fixed and if it does it's running does...it's running for a couple hours and gets turned off. read more

Women's sauna is ALWAYS out of order for weeks at a time. If you plan on using the sauna I would suggest going to another gym.

Class sequence, trainer quality and responsive management, all need improvement. Been a member for over 10 years but about to give up. read more

I absolutely love my gym. There are so many amazing things about it I don't even know where to start. This is pretty much my family's second home! The kid zone is here is absolutely incredible. My kids have made friends and look forward to going every time. We love the kid zone staff! They are so great with my kids and I feel very comfortable leaving them in their care. The amenities are top notch. They have so much to offer! I have such a great experience every time I go. The standout classes for me are Barre with Alex, Body Pump with Julie, Holly and Heidi! The equipment is top notch. Love the locker room as well to wind down in and feel refreshed after a workout. Alicia (one of the managers here) is amazing. She always makes us feel welcome. My son absolutely loves the kids events they do once a month! Don't miss that one parents. It's great for the kids and for you. I love giving back to the gym as well. This is just a win-win experience for the whole family. Thank you for taking such good care of us In-Shape! read more

In-Shape Fitness - Video game themed Kids event tonight! I absolutely love our gym so much. Thank you for all you do for our kids! - Gyms Near Me - Concord, California

Employees are nice. The swimming pool is nice but no one bothers to reserve their lanes and takes other people's lanes and lies or barges into a lane where people are swimming. Was harassed once. If I reserve on the app it's like I don't have rights to my lane. I spoke to upper management about this, not seeing any changes as of yet. read more

Clean, well maintained equipment; friendly staff. Great steam room for when I finish workout. read more

Problem #1: I have been a member on and off for over 7 years and seen this place and its equipment fall apart. They don't invest in newer equipment as far back as I can remember. Problem #2: good luck getting out of any membership you sign into. I asked for and thought I was signing my son up for a month to month contract. 7 months later when we tried to end the membership, we were told to pay $250 cancellation fee even though their employee gave us the wrong info and put us into a year to year deal. We pleaded our case and was given the " call corporate/email them" line by their manager Pedro. Will never recommend this gym to anyone! save your $$$$$ and find a clean gym with competent and honest employees. read more

Dirty! The steam room stinks like urine. floors were dirty, and molds in shower rooms. My membership fee does not compliment the cleanliness of the facility. read more

An employee named Alicia is always being rude to me and my friends saying i can't use my membership which i have been paying for over a year because i accidentally changed the picture to someone else and i ask her if i can show her my school id for her to confirm but she's always rude kicking me out threatening to cancel my membership and saying she's gonna call the cops on me for being in the gym! Terrible customer service but a good thing is that all the other staff are pretty nice and helpful and understand my situation read more

I was super impressed when I first joined the gym on 2022! But over the course things have changed. I hate going late at night and the employees trying to rush and close the sauna or steam room while still under hours of operation. The man's showers can used some fix . In some showers you barely get some water. But what made me cancel my membership is that their sauna has been not working for months now! I been paying every month and can't used the sauna. Time to move elsewhere read more

I literally went to the gym only because I was having muscle soreness and wanted to go into the steam room. I spent time gathering my suit, towels, toiletries, flip flops. I get there, put on my suit, and head into the steam room. It's cold. Obviously, not working. Come out and see a little sign on the door that says "pardon us" and in tiny letters at the bottom that service will be completed on blank date. No date written in. So, I try the sauna. It is cold but supposedly working. It would take over an hour to break into a sweat. I am Finnish and know what a sauna is supposed to be like and that isn't it. So, i get dressed, accomplishing nothing i came there for. Thank God i didn't have to shower! They are disgusting! I was going to ask how long before the steam room is fixed on my way out but there was only one girl already talking to several people. So, I decided to call to make sure it was fixed before I went back. I have been calling for over a week now and not one person has EVER answered the phone! EVER!! How are you going to get new members if no one ever answers the phones to answer questions! Very unprofessional place! read more

Love the hours. Workers I see are awesome and friendly, super irritating that the sauna is always broken. Higher ups need to upgrade the system cus it's really old anyway. For the price I pay monthly I shouldn't have to wait weeks for the sauna when that was the big selling point for me to come to this gym in the first place read more

Step your game up! $70 for outdated equipment? At least offer an updated payment system! This place should be spotless for the price! Orange Theory is only $10 more might need to make the move. read more

I've been a long-time member of this Concord gym location for about 6 years and I have stayed with this brand at various other locations for maybe 4 + years. I've always appreciated the low monthly fees and flexible cancellation. Which helps in occasions were money was tight or I was busy with work/travel. Classes are usually decent with an assortment of types such as cycle, strength, cardio, yoga. There's a kids club for babysitting while you work out. Gym size is very spacious with an upstairs for cardio machines, separate rooms for stretching or intimate training sessions. Downstairs for group classes and weights. When I first joined this gym I primarily used the outdoor pool for lap swimming. It took the pandemic for me to take a significantly lengthy break 1.5 years and gain some perspective that this gym is accommodating a different demographic that may not be for me. I am in my 30's and in good shape and was also told by instructors on several occasions to reduce my effort to not make others feel intimidated. This response in addition to lessening of group exercise class types like combat, grit, barre, challenging Pilates and no 530 am classes make it a good time to transition to a more modern and energetic club that fits my needs. It served it's purpose and I loved it for many years. If you have a large family or littles ones that need to be tended to or hope to have a more relaxed gym experience this might be for you. read more

I am very disappointed with the poor condition of the swimming pool and management's unwillingness to repair the heater and cover the pool in the evening. For the entire month of January pool has been freezing. Shabby/dirty deck area and dirty pool floor. Unacceptable! read more