Called this company to get a bid they came and gave us a bid we had a family tragedy and so it was…read more3 weeks later that I called to have them come and start work the owner said she needed to come and take another look, my home is new and my children are grown so it's not messy but it is big they made a date and time. I expected them to show up that day and 1 hour prior to appointment they text and said they needed to reschedule til next day never showed up they didn't reach out I called and text no response so very unprofessional for a business I gave them a few weeks as these times they too could have had an issue no follow up they ghosted me.

I will start by saying that this is the first time I've ever hired a professional cleaning service…read more Our family has always done our own cleaning so we weren't too sure what to expect from a professional cleaning service. Anyways, I contacted MCA for a quote and Gina got back to me promptly. She was very specific with the areas that her crew was to clean and I specified that I needed a deep cleaning since we were moving into a "new" home. Gina agreed to the services requested and gave me a quote. Her price was not the cheapest nor the most expensive, but decent. Since she was prompt, specific with what was to be cleaned and had amazing the before and after pictures advertised on her yelp page, we hired her for the services. MCA's cleaning crew arrived on time and expressed understanding of what we needed cleaned. Now, I will say that the crew worked hard on the clean. There is no complaint there. The issue is that after they were done, it was NOWHERE near my standards. As I've said before, this is the first time someone else has cleaned our home. When we clean ourselves, our home has never looked as "uncleaned" as it did after MCA's cleaning service. I get it, if I want it done a certain way (right way) I should do it myself. However, we were extremely busy with the move and figured that for the price we're paying, the cleaning would be decent. My wife had to point out areas that were barely cleaned and asked them to reclean those areas (inside cabinets-stains still present after cleaning but we were able to wipe it off with a wet paper towel, build up in back of the sink-we were able to scrape it off with just our finger nails, hard water spots on the shower doors-easily removed by us with a little bit of elbow grease, dirt in the corners of the cabinets-toothpick solved the problem....). There were so many things--my wife hated having to ask them over and over again to clean the same spots and TELL THEM how to clean things (cleaner stated that she couldn't get some dirt out and we noticed that all she used was a wet towel. My wife asked if she had a cleaner to recommended she spray the cleaner and leave it for a few minutes to break down the grime, which cleaner did and it worked). The problem is that there are a million and one excuses and explanations on why they could clean certain things (most of the things we paid to have clean). They said that their products are natural and not that strong, that the buildup is there due to lack of cleaning/maintenance from previous tenants, that if they cleaned any harder it would scratch our surfaces, that it would take too much time to clean it adequately, etc. etc. My wife felt so bad having to ask them to clean places they've already cleaned multiple times, that she ended up just agreeing that they were done. It was late, they were tired and my wife was hungry/exhausted from a day of moving. When we went to pay, there is an invoice that they require you sign to pay and complete the job. On it, it states that customer: agrees work performed to satisfaction, confirmed that everything is in perfect condition, and that once signed we can no longer complain. My wife disagreed verbally with signing the invoice, telling the cleaners her issue. Again, a million and one excuses. Well, she had to sign because she wanted pay them and excuse them. We appreciate that the cleaners worked hard and were willing to try to clean the spots again and again. Thank you for that. However, labor is wasted if you're not doing it RIGHT and frankly, after this experience we will never hire another cleaner. We've learned that perhaps our standards are just too high or that professional cleaning services just cannot meet our standards. If you have decently high standards in terms of the cleanliness of your home, do the work yourself. I feel like I've just wasted so much money to have to go back and clean everything myself up to my standards. Hopefully, your standards are lower than ours. Edit: Owner has responded and I'm adding pictures to dispute owner's belief that we are asking for "restoration" and not just cleaning. Again, excuses and explanations. It sounds like if your house is more than 10 years old, they cannot clean it. My place is NOWHERE near bad, so it baffles me that a "cleaning professional" cannot take care of it. Thanks for the discount, but it's no good if the job isn't done. Besides, my wife pointed out and UNDERLINED on the invoice that she disagreed with the statement on the invoice of complete satisfaction. She signed to complete the job and pay your people so they could leave and go home. So please don't act like we signed off on being satisfied with the job. That's ludicrous. You added a bunch of crazy statements on the bottom and make us sign it to complete the job, then you go around saying that we were satisfied since we signed. Super shady manipulation. You go your way and we'll go ours. Consumers, save your hard-earned money and go elsewhere.

Debra & Courney arrived on time and did a most excellent job. I totally recommend Dream Team…read moreCleaning.

Amazing! These girls really did a great job at deep…read morecleaning my house! I'm so happy with their service. I got them to continue cleaning!! Thank you!

I reached out by via phone and received a quote (price & time) that worked for me after a few basic…read morequestions. After arriving on time they were walking out 2 hours later. I am satisfied and will schedule the next cleaning with Evelyn again. Thank you.

I was looking for a small independently own house cleaner, like the one I had in nor cal and EV's…read morehousing kept my eyes. Although they only had 1 review yelp and their price is reasonable, I believe they will do a good job on doing monthly cleaning on my house. They didn't disappoint me! They arrived at my house within given time frame and answered all my questions on yelp in a timely manner. They arrived to my house well prepared! They brought 2 bags of cleaning equipment(I only need to priced them with a vacuum, broom , and a dust pan.) After a house walk through, they started cleaning and finish it within 2 hours! Very fast and efficient!! The house was very clean and organized. They even cleaned my fridge without me telling them! I love this little surprise, as my previous cleaner didn't do that without charging me extra! Overall, I am very satisfied and I look forward to my monthly cleaning with this team!:)

Response was quick and was able to get on their schedule the same week. Odey was very kind and…read morefriendly and did a great job! Thank you again!

I do not have a review for the work done. We never got that far. The amount of pressure the owner…read moreused to get us to pay before they cleaned was enough to walk away. Multiple messages immediately back to back telling you to pay up. I didn't have a day open to do it. I'm not paying a deposit until I have a schedule to allow it. The contract is ridiculous. Especially the fine print. If you order them. Pay what was required and they finish early , you would be pro rated. Unless the owner does the cleaning. Then according to her, if she finishes early you pay the full boat because of her experience. That's not how it works. It's a cleaning service. Not a custom car build. You have no say if she cokes to clean. Because if you cancel in a case like that, you pay the whole thing. One example of the nickel and dime mindset. She's not overly friendly either. My hope is she sees this and makes some form of an adjustment but after reading others reviews on a different platform I found she likes to argue with clients. I'm not into arguing about how my carpet was vacuumed. Because I did not use the service it would be inappropriate to give a negative star rating. But I can give everyone a heads up so they know what they are dealing with.

I submitted a request for quotes through Yelp and Elemental Cleaning was the only company that…read moreresponded to my request. This company communicate with me very well. I was able to schedule a viewing for an estimate very soon and was able to get set up the very next day for cleaning. I am very happy with cleaning, The cleaner(Jenny) was on time and did a phenomenal job. I will be scheduling for continuous cleaning. I appreciate the customer service from Clarissa and Jenny. By the way when gaining the estimate Clarissa negotiate price and explain cleaning process on stubborn stain, I had.

Everything went well. The girls were very nice and were very thorough. My house is very clean and…read moresmells great. Clarissa is great at communicating about what is happening and answering questions.

Gave my clients an incomplete job which I tried to get her to finish upon what she promised for and…read moreshe got hostile. The quote she sent originally included quite a few things and she made it clear that the quote was wrong? Besides that, the sellers of the home stated they paid for "All bedrooms. Ceiling fans, bathrooms, garage, kitchen cabinets, oven, base boards.". Hasina threw a fit when I quoted what the sellers paid for and said that she wouldn't do it unless we paid her more even thought it was already paid for by the sellers. Besides this whole interaction, my buyers reached out to her to ask her some questions about what she did end up cleaning in their new home and Hasina retaliated back with racial language and making fun of "their country". I've never seen any adult woman act like this ever, don't worry though. I'll be calling up all my escrow companies I've used and telling them about your "customer service" so they don't use you. I guess she didn't want to take accountability for her cleaning as the sellers paid for it, meaning she can do a bad job since it'll only affect the buyers.

The ladies made a worse of a mess than to begin with. They reused the same towel that they wipes…read morethe toilet and floors with to clean the counter top. The owner of the business is very rude and impolite and has 0 manners. Does not know how to text and id rather clean my own home than to hire this BS! Don't waste ur money and just clean it urself. Hasina herself is a rude person and I would rather throw my money down the drain than give it to her BS business again!!!!!

I had left a previous review for this company, and was notified by Yelp because they wanted to…read moreremove the review, and the company said that I did not receive service from them. I sure did receive service from this company and it's in unethical business practices to lie about customers in order to remove negative reviews. There is a picture of Judy, in the pictures of the company, and she works for another company that cleans as well.I have attached pictures of the actual conversations I had with Mylenia. This company came out and Jen was the lady who did my initial walk-through. She was super kind and I really believed that they would do a good job. After coming to clean, they did an awful job. I have attached the pictures to this review. Then, a few years later I am using another service and realize that they are using the same people under two different services. I received awful service recently, with a different Company, only to realize that it's the same company running under a different name.

PLEASE DONT USE THIS COMPANY!! Horrible cleaning service. I hav head problems with them TWICE. They…read moredo not do a thorough job. I have come home multiple times after they have "cleaned" and it's still grimy and messy. They don't even know how to make a proper bed. The pictures listed are after they promised us they would do better.

Great experience! They were responsive and upfront with services and prices. Monique did a great…read moredeep clean for our space.

I hired this company for a deep clean of an unfurnished home and was really disappointed with the…read moreresults. Only one cleaner, Monique, was sent -- which seemed unrealistic for the scope of work. While she was kind and worked hard, many areas were left untouched: dusty closet shelves, stair railings, and floors that still left my 1-year-old's feet black after crawling. When I asked for a partial refund, the company refused and instead sent Monique back. But when we asked her to double-check the closet shelves, she said she was told to only do the floors. She also mentioned that only a steam cleaner would actually remove all the dirt, and she only had a mop -- which just confirmed that she wasn't given the tools to do a true DEEP clean. I don't blame Monique -- she was professional and did what she could. My issue is with the company's definition of a "deep clean" and the lack of value for the $400 price. Definitely would not recommend if you're looking for a thorough, move-in-ready clean. My job should not be to do quality control of the job done, that's the manager job. At the end of the dayI paid for a service which was done half way, I am currently going through the entire house and finding more missed spots. I'm extremely disappointed.