I see Dr Waples and pharmacy specialist Maggie B at this facility. They are some of the kindest…read morefolks you'll ever meet and have a report with patients that is old school. They are prepared before walking in the door and show genuine care for your well being. You're not just another patient they are trying to get out the door. For that matter, the entire staff fits this mold. From those that check you in, the MA's, and those in the lab, they could not be more friendly. It feels like old school medicine. It's the way a doctor visit should be.

I went through a lot in 2024 and because of my divorce I was left with no insurance! CHAS accepted…read moremy state insurance I had to temporarily sign up for and they got me in ASAP today at their urgent care. Everyone was so so so so helpful, friendly, and just all around fantastic. I was able to be seen and get everything and more taken care of in a timely manner as well! Thank you and everyone at CHAS. From the moment I walked in at the front desk to the moment I left I was more than taken care of. Thank you to the doctors, nurses and just the whole team for making life a little easier. I appreciate you!!!

This urgent care had the best ratings (all the rest were poor in the area) & I go to Chas Clinic…read morefor provider svcs which is pretty good so I expected different from what happened. This was last Wed Dec 6th. Not a good experience overall unfortunately. I went in before 9am w/ only 2 people in front of me. One had a slight cough. I checked in w/SOB, chest pain, temp of 102+, massive shivering/chills, body pain so bad I couldn't sit still. "Oh...I'm sorry." front desk says. This place does not triage at all. Obviously if I needed emergent care I would've gone to one of the "quality" ERs (lol) in the area..I get it ok. Waited over an hr to get called back, waiting room was really filling up by then. Get checked in w/vitals, etc. "ooh you've got quite a fever going!" The MA says. NP comes in gives me a 5 min look over I say I just need some antibiotics please I'm coughing up green/have temp, etc and I just want to go back home. I have everything else to treat this. I have hx of sinusitis & bronchitis & I didn't say but I'm a nurse. He says sure yes that sounds appropriate "I'll be back in a few minutes" after 2 COVID tests & a flu test. I'm laying on the exam table curled up in a ball shivering & in pain thinking he's (or anyone) will be back...those MF's left me in there for an hour!!!!! When I got home I looked at my missed calls log & could tell. I couldn't get off the exam table to get my phone. I started feeling really nauseous and REALLY HOT so had been calling out for a barf bag & some help NO ONE CAME IN. NO ONE. Couldn't even pop their head in to check in, you know like even doctors offices do when you've been waiting a while? Understand, I was in a pretty bad state as the last time I was this sick I had leukemia w/neutropenic fevers. That's what it felt like, it was horrific so prob had a tinge of PTSD anxiety mixed in too. Which may make my case a little more dramatic but that's healthcare- you never know peoples backstories or what they're going through. Or what they've been through. Anyway I could literally hear them cackling & chatting *right outside my door* completely ignoring me. I flopped off the table almost falling down I'm so lightheaded, open the door & say "how long are you guys going to pretend like you don't hear me?" "I can literally hear you verbatim out here & I've been calling for help waiting patiently for someone to come back in" I said "YOU LEFT ME in there with a triple digit temp, wracked with body pain, didn't offer me Tylenol, water, a blanket, nothing. What's up w/that?" They're all bug eyed lmao. Like they'd been caught/called out. Huh. One woman had the audacity to look me in the eye & say "I didn't hear you". Grrrrrrr.. My NP was SITTING THERE (right, I mean right outside my door) ON HIS COMPUTER (what, catching up on charting? Facebook?) he says "I'll check with your provider on the Tylenol. Huh?? Comes in 10min later w/Tylenol & water & apologizes for them not having a call light system? Uh, okay? Brings my paperwork I'm thinking finally! Nope, meds aren't even ready!!! Hahahhaaaa. Says I can cont to wait there, in the (now crowded) waiting room, or in my car. Gee let me think. I go check in w/the pharmacy to tell them I'm waiting outside they say they will call when my meds are ready. NP was trying to prescribe all this OTC stuff I knew my insurance wouldn't cover so I said no to allll that please, just the antibiotics. "Sure, it will be fast, just a few minutes" he says. Almost 45 min later I get a text (not a call so I didn't hear it right away, thanks guys!) I go in there and they had pulled EVERYTHING. Say my insurance didn't cover anything but antibiotics. Hahahhaaaaa OH.MY.GOD. I'm delirious at this point. Grabbed the pills and drove home that whole ordeal took THREE HOURS!!!That's my rant. I'm sorry but what the hell. I get you guys are "publicly funded" but that is no excuse for the way I was treated. Where was the empathy? I work in healthcare...you always want to try to manage pain & anything else in your immediate control (if u have any kind of empathy) to comfort someone like water, a blanket, checking in, FOLLOWING THROUGH ON WHAT YOU SAY. Anything! Don't tell someone you'll be right back & leave them in that state for that long. It's neglectful and just unkind. **They had MULTIPLE staff members lounging at the nurses station right outside my door.** SMH. I'm grossly disappointed and hope maybe NP Gregory & co were just having a bad day or this was a one off thing. I was totally respectful to them from the start and more than patient. Dammit. I feel like I was totally at their whim and I'm thinking gosh, what would've happened if I hadn't come out of the room...?????

There is no way to pay your bill in person. You will also be the one to have to navigate everything…read morewith your insurance. Every other healthcare bill I've ever had will always just accept your insurance card and then contact your insurance for you and get the information you need. Billing is also only handled through people in a different time zone with bad hours. I was also warned in the office that they stop picking up the phone after 4pm even though the bill says their working hours is 8am-5pm.

This is solely about the constant calls and nothing to do with the care team…read more The constant robotocalls feels like harrassment.I just got one while sleeping on Sunday morning saying something about an appointment. I don't have an appointment. I have a referral to make one in February of next year. There was no action to take, just the robot . On Sunday. When they are closed. The last time I had an appointment they called constantly with reminders. While I was at work, sleeping, on weekends. Not actually calling for information just constant robot reminders. I know there is no other choice here for imaging but this is a real PIA

Horrible went in with vertigo, headache., sinus drainage and sore jaw. Took credit card for 110…read more Deb who was doc looked in my throat saw I had drainage and swollen lymph nodes. Checked my sugar and it was high I let her know just came from Wendy's and had frosty. She said sugar was causing vertigo. I told her it was happening most in morning. What about all the other symptoms. She said no sign of infection so no antibiotics. I was shocked. I let her know I have not taken antibiotics in five years and I never go to doctor unless sick. Still no antibiotics told to go see my regular doctor. Left got text next day asking for another 100+. Went to look at Bill and you have to agree to all these terms to look at it. Called patient advocacy and left mess. No word yet. Bottom line run. Just talked to billing now they say total bill is 354. 12 for sugar test (reasonable). 342 for visit. Asked how much there cheapest visit was they couldn't tell me. Asked if all visits start at 342, couldn't tell me. Who do these people think they are. 1/2 a weeks pay to look at throat and say go away.

Recently moved to the area, suffered an injury, this was the closest urgent care, the staff was…read morevery kind, quick, efficient and caring. Since I needed a follow up to my injury they even put in a referral for a specialist which was unheard of from where I came from. Very helpful and was grateful and thankful for their help.

Horrible!! The PA assumed what I had, but did not actually check me out. He assumed I had a sinus…read moreinfection and sent the antibiotic prescription to the pharmacy all before even talking to me or seeing me. He did not check my breathing, ears or throat. He looked inside my throat after I asked him too as my throat feels swollen and sore and my voice is gone. They he proceeded to tell me I am a grown adult so I can take the antibiotic he ordered or not that's my choice. He did not listen to anything I said and was sarcastic to every question I asked. I do not know why I did to deserve this type of care, but I will not be returning to this urgent care.

Wonderful service. Caring staff. Amazing doctors and specialist. Five stars and all the thanksread more

My daughter came in with a painful lesion in her back, the technician who checked her in, would not…read morelet her take her bra off, even though it was painful to wear it. When the doctor or PA lanced the infected lesion with a needle, instead of putting the needle in a safe place he held it in his hand while squeezing the pus out of the lesion. My daughter was sobbing, so I reached around her back to comfort her and poked myself with the dirty needle. I told the doctor/PA that I had poked myself with the needle, and that it was bleeding, no apology, no response, he did not even offer me a Band-Aid! I sure hope my daughter did not have MRSA! He put her on an antibiotic.

I've never been in and out of an urgent care so quickly! I'm still in shock at how 'express' this…read moreplace truly is. I made a same day appointment one morning and was checked in immediately after I arrived. A staff member was waiting to take me back to a room before I could finish putting my debit card back into my wallet after paying my copay. I was in and out within 10 minutes and was able to fill my prescription next door at Rite Aid within 20 minutes after finishing my appointment. I've been to several urgent cares in the area for myself or my children and this was by far the best. I'm so happy I gave it a try and I will definitely be utilizing this location in the future when we need urgent medical care. Highly recommend!

Very satisfied with the care that I received and grateful for the weekend hours!…read moreCassie and Dr. Woodruff were extremely professional and kind. Check-in was easy. Wait time was reasonable as this is determined by urgency of each patient. Again, very satisfied with the care that I received.

As soon as I got in, I was greeted by front desk and was checked in very quickly. Everyone was able…read moreto honor my appointment time (even though there are no guarantees that there would be no wait). I felt heard by my doctor and he was able to address my concern.