Dead and rotten turtle in the compost and hundreds of maggots in it. I reported back to the shop,…read moreshe is very annoyed and told me this is ok. Eventually I spoke to the manager and at least he apologized but never bother asking my name and number. I have been ordering from this shop since 2013 and this will be my last order.

Virginia ground covers is responsive, delivers fast and on time, and has reasonable/competitive…read moreprices. We've ordered mulch, clay, and stone from them. Delivery is fast and reliable. Drivers are helpful and try and support customer needs. Mulch and dirt have always been very clean and high quality. We ordered two varieties of stone. One was very clean and the other included a lot of broken/mixed stone and dust/dirt. This issue is the only reason I dropped a star.

Had a great experience with Conestoga tile. Showroom is large offering a huge selection of…read moreproduct. Staff is excellent. Most of them are designers which is a huge help on tile selection. Loved working with Georgina in Columbia. Md

I rarely waste my time to post a review and when I do it's either the service I'm reviewing is…read moreoutstanding or it has to be horrible... well ... Worst customer service ever. These people can't get their act together they can provide accurate dates they can't provide accurate delivery times they are hands-down one of the worst service providers and tile shops I've ever had to deal with. Extremely Non responsive, never call you when they say they will, always excuses "computer is down" always !!! If you have projects that require timelines and coordination with your contractors stay away from Conestoga !!! I can't even pick up my order excuse no one in the warehouse and my order is a small box !!!

I'm helping to design a new construction residence and was referred to check out countertops and…read morebacksplashes at MSI or MS International, Inc. I fell in love at first sight with the large selection and attractive showroom. Unfortunately, like some bad, handsome beings, don't let the good looks fool you! At about 3:20 pm on Monday I checked in with a receptionist who seemed laid back, to say the least. I didn't waste her time because I knew exactly which stone I wanted. She walked me to the correct section, waved her hand at the row of slabs that fit my color scheme and left, which was okay. What was NOT okay is that she failed to say that ALL EXCEPT ONE OF THE SLABS WERE ALREADY SOLD! I wasted 25 minutes carefully matching, selecting, and photographing SKU tags among a bunch of UNAVAILABLE merchandise. When I returned to her to place my order, she nonchalantly made the disclosure that she should have made at the beginning! There was only ONE slab at the far end of the row available! Why didn't she say that in the first place?!? When I complained to her about her failure to provide vital information, she shrugged it off after making a lame excuse. I walked out without another word, extremely irritated by her dismissive attitude. I drove to the next store on my list, hoping I could get there before closing and make up for lost time. That next store, Cosmos Granite and Marble, proved to be delightful! Not as fancy, but with an even better selection of designer stone, and an extremely friendly salesman, whose knowledge is unsurpassed. I reserved 5 slabs of material from Cosmos and made plans to return for an amazing slab of exotic stone so crystalline that it can be backlit. MSI showed me that they do not care about treating prospective customers well. Don't waste your time at MSI! Learn from my pain! Go straight to Cosmos for great service and selection! See my review of Cosmos for more information.

Great selection. Knowledgeable, friendly staff. Everyone who is planning having stone work done…read moreshould visit. They do not sell direct to customers, so no pressure to buy when you visit. Good supply of samples to take home.

Fantastic service, selection and prices! Skip the big stores and shop here!…read more I found the perfect floor tile that looks like real wood. The staff couldn't have been more helpful.

I was in need for a tiles of rather a rare format. At Stone Solutions I was offered a choice of 6…read moretypes of the tiles I was looking for. The price was reasonable and the service was amazing. Strongly recommend this place! Mark

Clowns or Crooks - BOTH…read more I only needed two boxes of flooring for a small job. I needed it to match perfectly and since I purchased the other flooring here (for an entire level of the house) I felt this would be the best best for the small job to obtain the match. Here is the Crooks part - even though it was a very small order I was charged the same shipping fee as if it were a large order. So, as I see it they combine multiple small orders and make money hand over fist by screwing the customer (a repeat customer at that!). No amount of negotiation would change their mind. Now for the Clowns part. I get the email that my order is ready for pickup at the Dulles location. I go there and the person helping me has no idea about the order "I don't know anything about it" says he. I give him the name on the order telling him it's for my house. He says no, I need the name of the company it's for. I say again...I bought it for my house. I BOUGHT IT. Not a company. ME. I show him the email, he no one by that name works here and calls the MD location to try to find out something about the order and (now 20 min later) finally enlists the help of another clueless person who also knows nothing about the order and tells me it's not here. Luckily he shows Suzanne the paperwork and she says "Yeah, it's right over there". Numbskull 2 goes and puts eyes on the order. Tells me it is here and to drive around back past the yellow ramp to the second open bay and it will be brought to me. I follow his instruction and after 5 min of watching some guy drive a forklift around (through all his back and forth I kept saying to myself OK, he's getting my order). The forklift driver finally stops and asks if he can help me. I tell him I'm here to pick up an order. He says did they give you a ticket? I say no, I was told to drive back here past the yellow ramp to the second open bay door so, here I am. He is all puzzled and mutters something about no ticket. Another 5 min go by and he shows up with the order. All totaled, somewhere just shy of 45 min for a simple task that should have taken at most 10 min. Hat's off to Suzanne who saved the day for if she were not there I would have had no choice but to return home empty handed due to the incompetency of the other two workers. We called this sort of thing a Charlie Foxtrot in the Army. And that's exactly what this place is. A Charlie Foxtrot.

We are in the process of remodeling our kitchen and two bathrooms. I had an excellent experience…read morewith Suzanne and Louisa at ProSource for the purchase of our kitchen flooring and bathroom vanity. I wish I had found them at the start of our project, as I would have tried to get everything from this store. The staff was extremely accommodating, answering my many questions via email, text, and phone. They went out of their way to find me samples of items flooring, coordinate colors, and visualize design. All of the staff is friendly and knowledgeable. I was so excited to remodel our home, and they helped it to be stress-free. I appreciate their timeliness in getting the products we needed as well.