5 star service for the new manager Ronnie. This dude is the real deal. Got us out of there fast and in two new RV's. Hooked it up with a few chairs and table for free as we mentioned we were getting married during our road trip. Yes, they could use a sign for better directions to get to the lot. However, if you're renting one of these vehicles you should have some ability to find your way with out a problem.. Cheers and thank you so much! read more

In January 2026, I rented an RV from Indie Campers and paid for the reservation in full. My rental agreement clearly included unlimited mileage, which was a key factor in my decision to book with this company. I have spent whopping AUD 4,513 (for 10 days). The rental was completed without any issues, and the vehicle was returned as required. However, on June 2, 2026--approximately six months after the rental had ended--I was unexpectedly charged AUD 2,468 for alleged excess mileage. This charge appears to directly contradict the terms of my rental agreement, which expressly provided for unlimited mileage. Receiving a substantial charge half a year after the rental concluded is both alarming and unacceptable, and looks like fraud. I have requested an explanation and supporting documentation showing how this charge was calculated and what contractual provision authorizes it. To date, I have not received a satisfactory justification. I am submitting this complaint because I believe consumers should be aware of this practice and because I am seeking assistance in obtaining a full refund of the improperly assessed charge. read more

0 stars actually. This company is so horrible, that the experience with them makes you want to burn them to the ground, posting reviews where you never have before. This place is the most professional seeming scam I've personally ever experienced. They care Nothing for the customer, except making money off of them. We paid for 15 days of a rental, eventhough there was no rental company or vehicle where we were directed to go! What a nice way for them to make free money$2600! In the mean time, they didn't mind leaving me high and dry, at night, with no vehicle! And anytime you need their help, like simply notifying them you need to alter the pickup time by a couple hours, they're happy to charge you an outrageous fee. Good luck if you go forward with them, a real gamble. The Trust pilot review site states it has removed fake reviews... Which I presume many of the 5 star reviews are. Class action lawsuit read more

booked with them in Norway June 2025. The van had moderate damage and wreaked of smoke on pickup. All documented at that time. The van then broke down day 2/7. Would not turn on at all. They could not get it towed because it was "too remote" and they would not supply us with a new van even though I purchased the enhanced insurance that guaranteed that. They expected me to stay there with the vehicle with my two young children until they could arrange a tow truck. Two days we waited with a vehicle with no power and no prospects of rescue. Customer support over what's app was all apologies, excuses and huge delays in responses with no solutions. When I insisted on leaving due to safety concerns (no power, running out of food), they threatened an abandonment fee. We had to leave anyway with no support from indie campers. Once home, I spent Countless hours emailing and calling the customer service trying to get a refund for services not provided but was blockaded by the customer service representatives. They insisted that no one Annie campers has a direct email account to contact. Online submission with complaints and inquiries were never answered. Just awful. Months later the only way a refund was achieved was by doing a charge back on my credit card. A few back and forth with the credit card company including what appears to be fraudulent emails submitted by them, they finally stopped disputing the charge back and I got some of what I was owed back. Here we are almost one year later and they charged my card again for an amount that surpasses my original cost. I am now back to square one demanding a refund and preparing to do a chargeback. Do not trust this company. They have shown no integrity in this process. They failed to provide the services agreed upon and are unwilling to refund. There are Reddit and facebook groups dedicated to documenting horrible experiences with this company. They will remove poor reviews. Do not rent with this company. read more

A catastrophic experience and a ruined holiday! So...rent from Indie Campers if you want: - To drive a vehicle that breaks down after 200 km of normal driving through no fault of your own. - To be responsible for its repair and payment (€400). - To endanger yourself and others, as Indie Campers claims a vehicle without proper brakes is safe to drive. - To be left without a vehicle for three days and receive only €26.99 in compensation. - To not get a replacement vehicle and be lied to about its availability. - To be under a lot of stress. - To ruin your vacation. We experienced all of this. It can happen to you too. Good luck. read more

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This was my first time renting an RV for a road trip, and it was all in all a terrible experience. Our rental was in New Zealand and started at their Auckland depot. The only positive thing I can say is that the check-in was relatively easy and the staff was friendly enough. One part time younger guy in particular was very nice and genuinely tried to help us when we returned the SECOND TIME on the FIRST DAY over issues, and admitted they were understaffed and experienced these issues a lot. A quick summary of what we experienced: - when we arrived for pickup, the main attendant said we were getting "practically a brand new model". Meanwhile, there was a giant area of damage on a wheel well repaired with white duct tape, and barely anything in the camper worked - upon immediately driving away, we noticed the tire pressure light was on for all four tires. We were about to take a road trip across both islands in New Zealand, so that's something that's kind of important. We immediately return to the depot and they tell us, "it's just a faulty sensor". Cool - later that same day, we discover that the remote we received does not control the air conditioner/heater unit and there's no other way to control it. Also that the key they gave us didn't actually lock any of the compartment doors on the outside of the camper. After calling them and then being directed to chat with someone over WhatsApp, we drove nearly 90min out of our way back to the depot again. The customer service said they notified the depot prior to our arrival, however when we got there, the place was empty except for one younger kid who was only still there wrapping up something but that the location was now closed. So in short, no help there. For all of this, the customer service said they would compensate me for the convenience this would have on the trip, to an amount that only ended up being about $200. - as we really started our road trip, it turns out the closet door and several drawers were broken and did not stay shut while driving. So our things were constantly getting thrown around and with all of the noise and shuttering throughout the vehicle it was like driving a dump truck around. - we intended on free camping for 90% of the trip and only stopping at holiday parks to charge the generator and refresh our tanks, etc. Turns out most of the features in the camper don't actually work unless you're actually plugged in as the generator isn't strong enough, so free camping isn't really an option. Also, they gave us a sawed off garden hose with our water tank that couldn't connect to a single spicket we found in all of New Zealand, so we didn't use any of the water features either. At this point, we're now stopping at holiday parks every night and may as well have just gotten hotel rooms. - The toilet tank was broken and couldn't open or shut from inside the camper, so we didn't use the toilet either. We also received the camper with a toilet tank that was half full. - All the while, I'm continually messaging this customer service WhatsApp number to report the issues, to the point where they just stopped answering me altogether. - The one time we did try to use the water on the camper without the hookup and just by filling the water tank, we discovered the hot water didn't work either. - They end up charging me an extra cleaning fee at drop off "because the floor will have to be swept". At this point, I was so done with this vehicle and ready to get to the airport that I told the guy "whatever" and we left. Our 10 day camper van road trip turned into a terrible chore of constantly trying to find unbooked holiday parks every night at the last minute just to use the most basic features of the van. Most showering and cooking happened at these stops, making having the camper van itself mostly useless. It's obvious that the company is vastly understaffed, only conducts customer service through some India based call center chat, and has a fleet of under maintenanced vehicles. I would never use this company again. read more

Terrible experience! We rented an rv in Vancouver BC in August of 2025 to take on a 2 week family camping trip. Within a couple of hours of renting the RV, we discovered that the fridge door was broken with a result that every time we went around a corner, the fridge would fly open and all the contents would fly out. We had to clean up an huge mess from a broken jug of milk that exploded everywhere and for the remainder of our trip we had to strap the fridge door closed when we were driving with a bungee cord. Then a couple of days later, we discovered that the gray water tank was leaking. When we looked under the RV, we realized that the pipe coming from the gray water tank was being held together and the tank itself was attached to the vehicle by a bunch of duct tape which had come loose. We had asked about that duct tape when we first saw the RV, but they assured us that no repairs were needed and it was fine - nothing could have been further from the truth. We could have easily dropped the entire tank on the highway which would have been a serious safety hazard for drivers on the highway. We lost almost an entire day of our trip because we had to get the grey water tank repaired at a repair shop in order to continue our trip. Indie Campers trip support reps assured us in writing at the time that they would refund us the $270 USD repair fee but it took me from Aug 22 to October 20 and a huge number of texts and emails for them to even respond to my repeated requests for that reimbursement and finally honour that commitment. There were numerous other problems with the RV itself, including a hot water heater that did not work, window blinds that did not function, multiple drawers that broke or were broken at the start - the list went on and on. Then at the end of our trip Indie Campers charged our VISA for an early pickup that we did not sign up for and an abandonment fee that made no sense since we never abandoned the vehicle. When we complained about the invoice to the people at the drop off depot they said we had to send a text to the company to deal with it, which sent me back into a 2 month series of attempts to get a response through various bots and customer service channels, all of whom took no action and essentially ignored me. Ultimately, we got an $854 refund back from them. What appeared to finally get their attention was I gave them a one star review on an automated email survey. Indie Campers clearly has a business strategy of quickly flipping campers from one customer to the next without doing maintenance until it is too late as well as taking advantage of customers and overcharging them and either hoping they don't notice or won't go to the considerable effort of repeatedly demanding their $ back until they get it. I would never ever use this company to rent an RV again and would strongly caution others from doing the same. read more

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DO NOT RENT HERE. AVOID AT ALL COSTS! Just read all the other reviews, the exact same thing WILL happen to you. I booked months in advance, showed up the day of my booking to pickup my van and SURPRISE SURPRISE...they sneakily tried to put me into another model WITHOUT SAYING ANYTHING ABOUT IT. Luckily I was keen on their tactics and did all of my research to know that they were putting me in a model WITHOUT AIR CONDITIONING when I specifically booked the model WITH AIR CONDITIONING because we were camping in 90+ degree weather. (Solis vs Solis AIR) They put me in an "Upgraded RV", huh....very interesting that the UPGRADED RV costs less than half of what I paid for the Solis Air that I booked. On top of that, there was a LITANY of things broken inside this so called "Upgraded RV". The shore power system COMPLETELY BROKEN, the battery system would fail after literally 2 minutes when the RV was turned off and all the alarms inside the RV would start beeping like crazy, carbon dioxide alarm broken, Fridge broken, generator wont start ETC. Support team? Nope. You get to message a WhatsApp channel that will literally send you ChatGPT copy/pasted messages. Then they will send you nearby RV service centers for you to go pay for repairs. HAHAHAHA. I'm not kidding it's that bad. At the end of all of this, they offer me $30 in compensation. A literal legal theft operation running in broad daylight. read more

Probably the worst customer experience I have ever dealt with in my life. The vehicle that we had been given had severe body damage to the rear quarter panel in addition to some minor things that we thought that we could live with since we were on a honeymoon. We were not picky for what we used the van for. It was good. It was a place to sleep but the van is not the highlight of the trip. So we looked past all the flaws. The real problem started about a month for our trip when we received an almost $800 charge on our credit card from Indy campers and they claimed that we cause damage to the rear quarter panel. Handy campers claimed that we caused about a 3-in scratch on the already extremely damaged quarter panel. We reached out to Indy campers. They did not feel the charge was correct and wanted to confirm details of when the photo that they provided is proof was taken. The only way to reach indicappers is through their online portal and we received no messed back for weeks. After not receiving a reply we asked our travel agent to reach out for us. She also never received a reply back. It appeared that Indy campers was unwilling to provide any customer service and was treating us very poorly. We disputed the charge on our Visa who did actually receive a reply from Indy campers but ultimately our Visa sided with us and said that the charge was fraudulent. Visa from chargeback and refunded our money for us. And that was the end of it. I thought until 9 months later I had a call from a collections agency stating that they were working on behalf of Indie camper's. It was only after I left a couple of bad reviews that Indy campers. Finally, after 9 months, reach out to us said that they would refund $450 of the $800 charge. I reached out again just to convey my displeasure with their customer service, but I had some more questions for them and that I was looking forward to rectifying the issue. The next reply back I received from them was, and I'm paraphrasing, oops, sorry we didn't realize we already sent this to a collection agency and you're out of luck. This company is beyond the worst customer experience I've ever experienced in my life. I have never been so disrespected and treated this way before. I have now read and learned that multiple people similar or worse experiences than I have and if Indy campers is not willing to help rectify any issue that in part they caused, I hope that I can stop someone from spending several thousand dollars renting any vehicle from them. I encourage future renters to look to look at other reviews place on this company. Indie campers is cheap for a reason and they will end up costing you more than any other company including coming back 9 months after your trip and charging you again. I will also point out that they offered the refund if I would remove the the negative reviews, which leads me to believe that their views are so high cuz people take the money and then delete the reviews. They also ask you to review their stay prior to leaving their return Depot, which means they do not charge people additional until after they have left a positive review. read more

Shameful experience! Just a few hours before picking up the camper, they called me with the final details (I had already completed the online check-in and paid in full for the rental, extra accessories, and premium insurance). I pointed out on the phone that I didn't have a physical credit card, and they said it wasn't possible to take the vehicle because a physical credit card is required to make the deposit. This important information was not clearly provided to me during the booking on the website They told me that they couldn't do anything and that I had to give up on the camper. I therefore asked for a refund, since I had spent almost EUR 1.000, but they told me they couldn't fulfil my request. They left me unsupported in a city that is not mine. Without a vehicle, without a place to sleep. Furthermore, despite asking for an Italian operator, I always had to talk to foreigners who spoke English and were not always easy to understand. Shame on you! read more

THIS IS A PURE SCAM!!! they offer you a flexible ticket and change so much for it, but you can't refund even 1 day after you ordered. read more

DO NOT USE THIS COMPANY First and foremost, you will never be able to speak to a human until you pick up and drop off. This was by far the worst part of the experience. Upon pickup, we were warned about fuel levels being the same upon return and the gray and black lines being cleaned upon delivery. I paid for toilet tabs, which I never received. The vehicle itself had obvious damage both inside and out, but all was cosmetic and was documented. The doors were open and the gentleman who checked us in had been smoking so it didn't dawn on me until we got home that the very visible "non-smoking" signs didn't apply to whoever had rented before us. Being asthmatic, this posed a serious problem for me. I attempted to communicate with someone immediately through their website and was directed to an online chat. No response. We had strict travel plans leaving the following morning and we had no choice but to head out despite the smoke. The refrigerator and freezer went out the first day. Again, I communicated through online chat but got no actual response. We noticed more interior damage as our trip continued. First shower we took, the shower overflowed. It wouldn't drain despite sitting for an hour. Reached out for a third time to online chat. No response. I used cups to scoop water out of the shower so we could depart. Large clumps of black hair and dirty water came up from The drain after I used my shoe as a "plunger". I proceeded to throw up out of pure disgust. After we got back on the road someone finally responded that they would check with their team but as a precaution suggested I clean out the gray line. Shouldn't that have been done before we even received the vehicle? A laundry list of issues was gathered throughout the next two nights. We used RV showers the rest of the trip out of fear of not draining again. We were forced to cut our trip short because of my breathing issues. And to date, despite numerous documented complaints, have yet to get a valid response about our issues or reimbursement for the tabs never received or vacation cut short due to smoking vehicle. And to top it off, they charged me three days later for what, I have no idea. Saw the credit card charge, but zero Explanation or... you guessed it... communication. DO NOT USE THIS COMPANY read more

poor booking experience, I wrote a poor review to get their attention and then 15+ email exchanges, that was made correct and we continued with our booking. in having the camper van less than 48 hours we have had a poor experience with dirty items at pick up, "sensors being broken but being told the tanks for dirty water were empty"...but they were full and the camper started to really smell, a flat tire due to the air extender they had on the back well (or at least what tire discounter told us when they fixed it) a driver side mirror that doesn't stay in place and a table that collapsed while driving, bedding rented has holes in it...this place is a joke and families should not rent from them they do not take care of their vehicles or items inside. At least the time outside of the vehicle is nice at the National Parks read more

I partnered with Imoova and Indie Campers to move a rental RV from Indiana to California. The pickup was long and disorganized, as we were told two employees did not show up. We had mismatched utensils to take with us on the trip, and had to stop home to get a few things that were not included. Other than that, the trip went well except for a rainstorm, where there was water seeping inside from some seams that were not sealed properly. We moved the camper and fulfilled our agreement, dropping off in Los Angeles to a friendly staff. However, our nightmare began after the trip when trying to recover the gas reimbursement promised with our contract with Imoova and Indie Campers. We took our trip in July, and am still trying to get someone from the Finance team to reach out to me to figure out why the payment that I was supposedly sent is still not in my bank account at the end of December. The customer service is absolutely awful when trying to figure out an issue. There is a chat that takes a very long time to have someone respond, the customer service phone number does not help with any of these types of problems, and I have been asking for weeks to simply speak with someone on the Finance team to get an actual bank document showing they sent the deposit or reissue the payment and no one has contacted me. I have tried every route to attempt resolution and am still waiting. The customer service is useless. Imoova has been looped in all my emails and hasn't attempted to assist. I would avoid this partnership if you are expecting a fulfilled contract. read more

My boyfriend and I rented this van for a trip through Washington national parks. We had such a great experience with our van and the employees were super helpful. Shoutout to Ben - he was so helpful and kind! read more

Indie Campers - RV Rental Near Me - Kent, Washington

The van had no working a/c and the roof was leaking for a friend. After posting experience on social media and asking for a refund, they have now sent a letter threatening to sue over the videos showing the issue on social media and sharing the experience of their (lack of) customer service. So not only will they not make things right, you may also get a threatening letter saying they are "considering legal action" if you share your experience. Go with ANYONE ELSE. It's not worth the ruined trip, the lack of making things right, or the potential cost of a lawsuit over simply sharing the honest experience. read more

I waited 45 minutes to get my camper that was just sitting there. When I got it it barely had a 1/4 tank of gas. I drove the camper a grand total of 140 miles before the check engine light came on. Their troubleshooting line was a joke and they basically told me to carry on unless I lose engine power it's fine. As a woman traveling alone in an unfamiliar country I thought that was the most ridiculous idea. Their next offer was for me to spend my vacation taking their vehicle to a repair shop. No thank you. I turned it back in to them, now just 2 days from my departure and a half a days drive from my location. Their policy is that if they can get you a replacement (another unreliable POS) within 24 hours they will NOT refund you ANY of your rental. Absolute and total joke of a company. DO NOT rent from them. Rent a car from a reputable company and buy a tent, youll be happier I promise! read more

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DO NOT USE INDIE CAMPERS! We rented a camper Jeep for three nights, picking up and dropping off in Seattle. From the start, things felt off. There were no signs or indications we were in the right place until we noticed a few vans with the Indie Campers logo. No one greeted us, and we were ignored for a while before Gabriella finally approached us. We paid an extra $175 for an early pickup, but she said the car wasn't ready yet. She also asked if we needed the electric cooler (two were broken), saying she had only one cord to fix it but needed to get two Jeeps out that day. Of course we needed the cooler--we were camping and needed to keep our food cold! Then came the shock: she told us they needed a $2,700 insurance deposit, all handled through her personal cell phone, where she stored our credit card details and driver's license info. Never have I paid such a hefty deposit. She even mentioned a family that got stuck for hours trying to come up with the deposit because there are no refunds. Rather than paying that deposit, we reluctantly shelled out another $115 to upgrade to premium insurance, reducing the deposit to $600, which still felt outrageous. Even with premium insurance, there was no coverage for damage inside the vehicle or anything above or below the door lines. We drove off skeptical, and it got worse. At our campsite in Mount Rainier, we realized the windshield wipers were broken. The ladder didn't fit the tent and was broken, making it dangerous to use. The water tank was half-empty and broken--the tubing wasn't attached, and they'd tried to "fix" it with tape. We couldn't use the sink or shower the entire trip. We paid for a bedding kit and were given airline blankets from Delta--seriously, stamped "PROPERTY OF DELTA"! At that point, we drove to the visitor center to get Wi-Fi and called customer support. They gave us three options: drive two hours back to fix the problems, get a replacement car, or file a complaint and try to get a refund. We did all three. The next day, we wasted 4 hours driving--2 hours to the warehouse, 2 hours back to the park--to get a replacement. The employees even said they weren't supposed to give us a new car, despite the premium insurance stating we should get a replacement. The new vehicle didn't have a working sink either, but at that point, we just wanted to enjoy the park for my birthday. Later, we found out that employees forged our signatures on the new contract without telling us. Then Indie Campers demanded another $600 deposit before we had even received our first one back. They tried to charge the card we used to add extra miles instead of the card used for the reservation. When we returned the camper, they wouldn't close our reservation until we paid the second deposit. We asked for a manager--they don't have one. We asked for the regional manager's contact info and were refused. They wouldn't even let us speak to the regional manager on the phone. We paid the second deposit but refused to leave until the employee conducted the inspection and closed our rental. The employee made excuses, saying he was from the San Francisco location, which has worse reviews than Seattle. After filing a complaint and sending photos of all the issues, they were unhelpful. They said we didn't follow the contract because we didn't contact them through WhatsApp, even though we called customer support. There's no mention of WhatsApp in the contract. They responded that we should've used a QR code that wasn't in either vehicle, as shown in our photos. They replied, "Sorry for the confusion," but still refused to help. Their own Terms and Conditions state customers can contact Indie Campers through customer support or email, which we did. But they will find any excuse to avoid helping. We spent over $3,000 for three nights of misery. This company is a scam. They will try to take every dollar they can from you. If you still decide to rent from them, STAY FOR THE INSPECTION AT DROP-OFF to avoid being ripped off. Take pictures and videos of everything, or you'll regret it. read more

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Horrible customer service! I paid for extras that weren't available when I went to pick up the van, I was told they would be refunded, its been several weeks of messaging support, trying to call their number, submitting complaints, and I'm getting nowhere. When messaging support I was informed that I also have a 43 euro charge for the fuel level?? I never received an email about this charge, and I returned the van with the same fuel level I got on pickup. MAKE SURE YOU TAKE A PICTURE of your fuel level on pick up so you dont get scammed, I'm glad I took pictures of eveything. read more

Less than one star if I could. They overcharged and do not provide itemized receipts. Tacked on charges at pickup And it took over 2hrs to pickup. ITS A SCAM read more

Absolutely unacceptable experience with Indie Campers - I do not recommend them to anyone. Indie Campers demonstrated an alarming level of mismanagement, disorganization, bad faith, and total disrespect for the customer. It started with an unilateral change to the reserved vehicle: I paid extra for a campervan with an interior WC and shower, and just two days before the trip they assigned me, without any notice or permission, a van with none of those features. I spent an entire day on calls to resolve the obvious - that I would not accept an inferior vehicle and that it was their responsibility to ensure the advertised fleet was actually available. Customer service was appalling at every stage: * They only answered in English, ignoring local customers. * Their phone number is deliberately hidden on their website to make contact difficult. * Staff had zero technical knowledge about the vehicles and could not answer questions. * When they finally acknowledged the mistake, they said they could only deliver an equivalent van one day after the original reservation, forcing us to delay our trip and completely ruining our holiday plan. * Even then, they initially refused to refund the lost night, requiring yet another heated discussion just to get that resolved. One hour before pickup, another surprise: the vehicle they promised had "a problem" and was no longer available. They guaranteed another supposedly equivalent van - but offered no proper instructions for someone renting a campervan for the first time. And worse still: at collection, the van was poorly prepared and unsafe: * The grey water tank was half full. * The fresh water tank was nowhere near 100%. * The gas bottle valve was jammed, and couldn't be turned as the staff had shown us, making it impossible to shut off properly and creating a serious safety risk for anyone driving. When I noticed this, I tried calling - they told me technical issues during the trip had to be handled via WhatsApp, where they never replied. We tried to fix it with help from other experienced campers, without success. I wrote emails - they took more than two days to respond, with no practical solution other than telling us to go "sort it out" ourselves at a shop. At the return, more proof of bad faith: * During the post-rental inspection they confirmed the van was in perfect condition. They guaranteed the security deposit would be released within six business days because it was already "cancelled". * In reality, it took 20 business days, only after repeated email complaints. * To top it off, one month after the rental, without any prior contact or authorization, they charged my card the full excess amount (€199) from the premium insurance, claiming they found "a scratch" on the van. * At the moment of inspection, they confirmed there was no damage at all. Yet a month later, they conveniently found a scratch and decided to bill me for it, hiding behind a contract full of small print that gives them 30 days to "detect" and charge for damages. This is blatantly abusive and unacceptable. They used my payment details unilaterally, without consent, to charge for damage that did not exist at return and which conveniently appeared a month later. Their only response was: "it's in the contract and you accepted it." That is the level of seriousness and customer care they offer: none. Conclusion: * Disorganized company. * Abysmal customer service - before, during, and after the rental. * No technical preparation for the service they sell. * Serious safety issues due to poor vehicle preparation. * Clear bad faith and abuse in handling payments and post-rental charges. I do not recommend Indie Campers to anyone. There are many other companies in the market that offer this service with professionalism, seriousness, and transparency - qualities that Indie Campers, unfortunately, completely lacks. If you value your money, time, peace of mind, and safety, choose another company. Avoid this nightmare. read more

Scam Alert - Indie Campers Scam Alert: Indie Campers Rips Customers Off with Broken Vans and Zero Support I waited over two hours just to receive a camper in poor condition: broken table, stained mattress, and a warning light the staff couldn't even explain. They showed very little understand of how the vehicle worked and made no effort to help. One staff member, Lorenzo, even admitted that the camper was not in very good condition. Despite all these problems, you're forced to accept the camper or lose your entire rental fee. On the second day, I discovered by chance that the gas cylinders connected inside the camper were not shut off properly, causing a gas leak -- a potentially dangerous fire hazard. This was only found because I checked the area where the cylinders were stored. Also on day two, the handbrake failed, and the camper was undriveable. I've now been stranded for nearly two days with two children - and Indie Campers has done nothing to help. I've messaged them multiple times. I've received empty apologies, but still no action, no solution, and no sense of urgency. They are painfully slow to respond - if they respond at all. Meanwhile, I've lost money on non-refundable bookings, the trip is falling apart, and I'm left dealing with the consequences. There was no compensation whatsoever for the camper's condition, no refund, and absolutely no responsibility taken. This is a company that takes your money, delivers a broken product, and then disappears behind a chat system they barely answer. Indie Campers should not be trusted. It feels like a scam. Stay far away. read more

Avoid this company at all costs -- premium insurance means nothing to them! We rented a camper and paid for the premium insurance specifically to avoid being liable in case of an accident. Unfortunately, an accident did occur -- and we did everything by the book. We filled out the police accident report, followed every instruction from the rental staff, and were told everything was in order. Fast forward a a couple of months later: instead of handling it through their insurance (as they should have), the company completely dropped the ball and is now trying to make us pay for the damage -- despite our premium coverage. They even sent a debt collection agency after us! We weren't at fault, we followed every step they asked us to, and we had top-tier insurance. But apparently, that means nothing to this company. Their failure to file the claim properly is now somehow our problem? Completely unacceptable and borderline fraudulent. This has turned into a nightmare, and we're now stuck dealing with threats and stress for something we should have been protected from. We trusted this company -- and that was a mistake. Do yourself a favor: go with a rental company that respects its customers and honors its insurance policies. This one clearly doesn't. read more

Avoid them at all costs. Just the pickup experience alone could ruin your vacation (but wait, there's more!) The woman managing the place is totally incompetent. Entering this business is like descending into a chaotic pit of fiery hell. People standing around doing nothing, people working on the wrong vehicles and people starting tasks and not finishing them; all while customers wait for multiple hours to perform a prescheduled pickup and... did I mention that while all that is going on they aren't even working on the vehicle you're actually waiting for? Not a fun or safe place to bring a family- unless you want your kids to inhale cigarette chain-smoking while running around an industrial area during your MULTIPLE HOUR WAIT to receieve a set of keys and a ten minute walkthrough? Did I mention that said pickup is scheduled precisely and they're rude and unapologetic when they blow hours past it? If management is reading this, start by firing that lady with the crocs and socks. She's totally clueless; classic inept manager. misdirecting the team while damaging customer relationships. She also tries to throw team members "under the bus" when they are clearly struggling with her incompetence as much as the customer is. Why do you think I'm taking the time on vacation to write this? Sorry to make this so direct but what my family experienced was unacceptable and the manager is responsible. Put that older detailing guy in charge. He's the only person onsite who has any business talking to customers. You need to do a full reset or shut the business down. You're also creating a lot of liability for the parent company with your sketchy business practices - including your illegal registration practices with the Montana tags and total lack of the proper maintenance of the vehicles or even standard operating procedures. Plus, they are dirty and gross because they aren't given enough time to prep them. The manager didn't even ask to start cleaning until the pickup time. I feel like the problems probably start at the top with ownership, not sure you can fire yourself big boss man but maybe corporate can. I wish I could say something positive but I just feel sorry for the new guy working there and the super well-mannered, classy, responsible cleaning guy. Everything about this business, besides those two nice people, is just pathetic. Look at how the shop is maintained. The floor is flooded, there's tape around the freshwater hose and a pile of rusty cookware sitting in a giant tub of water. Where are you guys even dumping the grey water tanks???? No onsite place to dispose of that?? P.S. you need to RINSE OUT the toilet cassettes after you empty them and sanitize them with bleach and wipe down all the toilet assemblies. No one wants to be greeted by the sight and smell of remnants of the previous customer's turd in their freshly rented RV bathroom. Disgusting read more

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Camper wasn't clean on pick-up. Multiple things missing or broken. Staff did what they could but in the end these campers simply aren't maintained and cleaned. read more

PLEASE PAY ATTENTION TO REVIEWS! Booked with Indie campers for a short road trip in September 2025. After booking (and paying the entire amount) we ran into all of these reviews. Our fault for not doing our due diligence beforehand and researching between companies. If you are here, reading reviews before booking you are doing far better than we did. Stop now and do not proceed with this company. 3 days after the 30-day mark, we contacted Indie campers and were hoping they would work with us and not keep 50% of a booking they did nothing for. Willing to pay a fee or a smaller percentage but now ee are out over $800 because we missed the 30-day cut off for a full refund. Even after explaining that we were canceling due to their horrible customer service and reviews they wouldn't budge. Side note, that we couldn't get in contact with anybody in the US to handle our concerns - all customer service gets directed internationally. This gave us the validation we needed to cancel the booking anyway. I would rather be out the $800+ then get into one of their vehicles. The reviews explaining inflated charges, getting into a dirty unkept vehicle are 100% factual. We now have to postpone our road trip that we would have rebooked with 'Road Surfer' - much better company (we did a ton of research now). Any positive reviews on this platform are most likely purchased. Save yourself the headache from this company or worse if you actually get into one of their vehicles. read more

To provide context for our experience, we used Indie Campers in Washington state to rent a jeep with a pop-up tent. From the get-go, things were off. We arrived 30 minutes after our vehicle should have been ready, yet we pulled up to find an employee still cleaning our (very dirty) vehicle. No sweat - it's summer in Washington state - we get it. However, what put us off was the lack of acknowledgement. The employee continued cleaning, without saying hi, until I asked about our reservation. He then proceeded to make us wait another 10 minutes while he took his time wiping down our dirty rental. When he finally sat us down to go over everything, he told us that the essentials package add-on (which we paid an extra $97.57 for) was missing a few items: a bed sheet, a duvet cover, and pillow cases. He told us we could buy some at Walmart and bring the receipt to be reimbursed, but the whole reason we added on that package was to avoid doing anything of the sort. He mentioned he barely had time to clean the interior of the vehicle, let alone clean the outside and have time to do laundry or buy new sheets. This was a red flag already, signaling a severely understaffed company. When going over the vehicle, he asked "So, what do you need to know?". He didn't demonstrate how to actually pop the tent up. He only told us to unlatch all the latches and undo the tie down straps, but didn't specify any order. He very quickly went over the sink setup and other items, but he was in a rush to get to the next customer who had been waiting for 20 minutes at this point. As we are about to leave, we noticed the vehicle gas tank was almost empty, with less than 50 miles of range left. I ran in and asked the employee if it was supposed to be full, and he simply said, return it as you found it, so they're encouraging guests to return it empty, inconveniencing the next guest with the task of having to gas up. So we started our trip, and everything was going fine until we tried to use the stove. The gas canister provided was empty, so thankfully we added on the essentials package, which provided an extra two gas cans. They only gave us one, but good thing we added that on, because had we not, the stove included in the rental would have been completely useless. On the third day, I was setting up the pop-up tent as instructed (again, not demonstrated), when the hydraulics on one side started to rise, causing the other side to try and compensate which ultimately made one of the latches rip off. I tried to contact via phone to let them know, but all we got was a foreign customer service rep who told us to contact the company online. I wanted to make sure we would not be responsible for this, as it wasn't due to anything I did, and we weren't given a demonstration of how to even pop up the tent. So I contact the company online via live chat and again, it is a foreign customer service rep who wasn't any help. I wanted to 1. notify them so they could prepare for the next rental and 2. ensure that we would not be charged for this. The only response I was getting was "do you need roadside assistance?" to which I said no, and they said "Have a wonderful and safe trip." Truly no help at all. So we return the vehicle and explain everything that happened. This time we are talking with the area manager, who is based in Santa Monica, but was brought out to help the Seattle branch due to being understaffed. When we told the manager about everything that happened, he mentioned that the customer service team did not notify him at all. It's clear this company has poor communication. However, the manager seemed very nice truthfully, and explained that the damage was going to be $248 for the broken latch. At first, I was going to challenge that, but he was kind and offered to take off $50 due to the lack of bedding, coming to a grand total of $198 additional charges. At this point, I didn't have the energy to argue and I was okay paying that, as the inconvenience, though no fault of our own, was going to delay their next rental. You can imagine our shock when we received a damage report outlining charges for $669.60. You can imagine I was even more shocked when the actual charge on my card appeared as $809.33. What happened to the $198 charge that the area manager told me would appear? Not to mention, after I reached out and filed our complaint, I got a whole transcript of someone else's complaint. I responded to the email saying, "Why am I receiving this information/transcript? This isn't me" to which they replied it was (when it very clearly wasn't). It was someone else complaining to them about their rental in Toronto, a completely different country. This company doesn't care about you. Steer clear. read more

The worst customer service and service industry company I have ever dealt with. 100% bait and switch, DO NOT RENT! Website claims "Indie Campers shifts the hassle of planning a road trip towards an easy, personalized experience through digital innovation and the dedicated support of our customer care." This is not true, I had to contact them over and over again with zero help. They are costly and the vans are crap. Here are just a few issues we experienced: 4:00pm Upon arrival the van was not ready (waited around standing for 3 hours) Which resulted us arriving to our first location 3 hours late and at dark ruining the first location of our trip. One man working had to help clean to try and hurry the process. The location is a fire hazard to say the least The Van is dirty inside and out. Back door handle broken which is a safety hazard. (We had to fix it because no one knew how) Empty gas tank No ladder to reach roof tent (had to hoist ourselves up) Netting on windows broken allowing bugs in. Tire gauge broke (again safety hazard) And the worst of all, expired tags, and registration, which is illegal read more

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If it was possible to select less than 1 star, I would. The camper hired in Ireland was physically damaged. The bumper was tied on with wire and duct taped. The marker lights were broken. The side window was broken. We duct taped the window because it was leaking. Eventually, the whole window cracked into pieces and fell off the camper when traveling. The brakes barely functions. I did refill the master cylinder reservoir which helped but brakes still squeaked and were always suspect in hard braking situations. The heater was broken, as was the hot water heater. Fridge control panel worked at times. The list of minor items, like holes in the shower walls, broken interior blinds, etc. goes on and on. Hundreds of communications to Indie along with photos. Service was exceptionally poor. Few things were resolved. Although promised a credit for the days spent in mechanic shops and reimbursement for the repair costs we incurred, no funds were received. In addition, they charged my card for pre-existing damage to the camper. Again, this was all documented with communications and photos. You might pay a bit more for an honest camper rental company but it's well worth it. Never use Indie Campers. read more

Never ever use indie campers. I reserved a jeep months in advance, when I arrived at the horrible depot in New Jersey I was told there was no jeep and they only have a big RV/campervan. at the depot there is no one to help with the booking so I had a telephone Call Centre. they hung up on me multiple Times and were really rude and unhelpful. despite there being no jeep for me they refused to give me a refund. i terrible experience from beginning to end, i lost a lot of money. apart from the expensive website, when you go to the 'depot' you realize indie campers is not a real car hire company, it's a scam business that is completely disreputable and only care about taking money from people. read more

Yes and no. Staff are super nice. rented a Solis for 2 weeks with no issues. liked it so much that i decided to rent again while in CA. This time, a Metris. Showed up for pick up and no car available. I had gotten a non-company email informing me earlier in the day which i scrolled over thinking it was spam. only options were a huge RV or a jeep wrangler. Thanks for f'ing up my vacation. NEVER AGAIN. read more

No recomiendo Indie Campers: negligencia, falta de transparencia y mal servicio Mi experiencia con Indie Campers fue una de las peores que he tenido al alquilar un vehículo. Reservé una camioneta por 4 noches, pero debido a los múltiples problemas que tuve, solo pude usarla 1 noche. A pesar de devolver el vehículo antes de tiempo, solo me devolvieron el 45% del costo total, lo que significa que terminé pagando más de la mitad de la reserva por una experiencia terrible. Problemas con el vehículo: Fallas eléctricas y mecánicas: El vehículo tenía problemas graves en el tablero y el sistema eléctrico. El mecánico que lo revisó me dijo que la computadora no podía diagnosticar el problema, lo que hizo que perdiera horas valiosas de mis vacaciones. Rueda desinflada: Además, la rueda trasera estaba desinflada y era peligroso conducir. Tuve que pagar de mi bolsillo para repararla. USB no funcionaban: Ninguno de los puertos USB para cargar el celular funcionaba, lo que me dejó sin batería e internet en medio de un viaje en un país que no conocía. Negligencia y falta de transparencia: Lo más grave fue que, al devolver el vehículo, el personal del depósito admitió que esa camioneta siempre había tenido problemas y que ya lo sabían. Sin embargo, no me informaron de esto al momento de la entrega. Esto demuestra una negligencia total hacia la seguridad y el bienestar de los clientes. ¿Cómo es posible que sigan alquilando un vehículo que saben que está defectuoso? Costos ocultos y presión para contratar servicios adicionales: Seguro premium: Me vi obligado a contratar el seguro premium porque mi tarjeta no cubría la garantía de 2000 € (algo excesivo comparado con otras empresas de alquiler). Bombona de gas: También me presionaron para contratar una bombona de gas adicional, ya que sin ella no tendría agua caliente ni estufa. Estos costos no estaban claros en la página web y solo los descubrí al retirar el vehículo. Mal servicio al cliente: A pesar de que presenté una queja formal, la respuesta de Indie Campers fue insatisfactoria. Ofrecieron un reembolso parcial y un vale de 100 € para futuras reservas, lo cual es inútil para mí, ya que no pienso volver a usar sus servicios. Además, el proceso de reembolso fue lento y burocrático, lo que solo añadió más frustración a una experiencia ya desastrosa. Conclusión: No recomiendo Indie Campers bajo ninguna circunstancia. La falta de transparencia, la negligencia al alquilar vehículos defectuosos y el mal servicio al cliente hacen que sea una empresa en la que no se puede confiar. Si valoras tu seguridad, tu tiempo y tu dinero, busca otras opciones. No arriesgues tus vacaciones con una empresa que prioriza sus ganancias sobre la experiencia y seguridad de sus clientes. read more

Nightmare of a company - SAVE YOUR TIME AND MONEY AND DO NOT RENT FROM THEM. I don't even know how to make this short. Their shitty campers are the equivalent of thrown together 1 week build homes. We paid over $200 for early pick up and waited in their parking lot in July heat for 3 and a half HOURS before being given our camper and we were not only on time, but early. We waited with multiple other groups who were being screwed before they even got to leave with an RV. Our first camper's air conditioning didn't work (and we were staying in a DESERT climate), the refrigerator wouldn't stay shut, water backed up in the shower and smelled like sewage, and in the back cabinets above the bed there were all kinds of loose and duct taped wires. After scouring the internet for the customer service number which was not easy to find, we called and were told to use WhatsApp for customer service. After hours of back and forth, we agreed to swap RVs back at the depot. We were still expected to empty all tanks and fill the gas and propane back up. The second RV also had a plethora of issues: the refrigerator did not get cold, the main windows did not open, the battery powering everything kept dying so we had to start the vehicle multiple times a day. And these are just cliff notes of what was wrong with their RVs. The employees at the depot were the only decent part of this whole hellscape. They were at least doing what they could but ultimately they are powerless. You can't even contact their depots directly either, and every bit of customer service renters and even the employees get come from Portugal. The depots are also severely understaffed but extremely busy, so much so that they fly managers in from other locations to help. After a thorough account of every fucked up thing we went through and made it abundantly clear how much these issues rearranged and damn near ruined our vacation, all this filthy company gave back in compensation for a several thousand dollar rental was a measly 10% refund which was barely more than what we paid for early pickup alone. This company deserves to go under and burn. read more

HORRIBLE HEARTLESS CROOKS!! DO NOT BE LURED BY LOW PRICES OR PROMISES! Make no mistake. This company should be put out of business! You are nothing but a dollar sign to them, and they will steal your money, your time, and your peace if you give them the chance. They basically stole $2,000 dollars from me. Danish Saleem had absolutely no empathy for my issue and did not care that I would be out $2,000. He could only parrot policies and did not seem to understand that they were taking my money without delivering a service or product. I cancelled my reservation within an hour of booking because I realized they were a bad company. Didn't realize they would tell me that I was only getting back 5% because I apparently didn't select the correct refund policy at checkout! So because I made a mistake, they felt justified at taking my money, stating that it was not their mistake but mine, so I was not entitled to a refund! Believe me, they are not taking my money without a fight! And if you want to avoid this stress and heartache, AVOID AVOID AVOID. You've been warned! read more

catastrophique K8XK88 Madame, Monsieur, Je vous écris pour exiger une compensation financière immédiate à la hauteur du préjudice subi lors de la location de votre van le 21/07/2025 à Las Vegas. Depuis le début, l'expérience avec IndieCampers a été catastrophique. Dès le premier jour, le réfrigérateur de votre véhicule n'a jamais fonctionné. Malgré des dizaines d'échanges WhatsApp, la consultation répétée de votre vidéo de dépannage, et des interventions auprès d'autres campeurs expérimentés, aucune solution n'a été trouvée. Deux visites imposées chez des réparateurs de RV nous ont fait perdre des heures, sans jamais résoudre la panne : l'expert consulté vous a confirmé que le frigo était définitivement hors service. Pire, votre équipe m'a envoyé vers un second réparateur dont l'adresse transmise était... fermée, causant de nouveaux désagréments. Face à votre incapacité à proposer une solution concrète, on m'a simplement conseillé de retourner au dépôt - situé à plus de 4h30 de notre position, option totalement irréaliste au vu de notre itinéraire déjà planifié et intégralement payé. Conséquence directe : * Plusieurs centaines de dollars de courses ruinées, la nourriture devant être jetée à cause de la chaleur. * Dépenses supplémentaires quotidiennes pour acheter des glaçons et tenter de conserver les aliments. * Perte de temps, énergie, et stress permanent sur tout le séjour. * Impact majeur sur la qualité de notre voyage, gâché du début à la fin. À cela s'ajoute l'état lamentable de votre véhicule : van sale, objets oubliés (appareil dentaire, chewing-gums), lit non fonctionnel nécessitant un changement de véhicule et 3 heures d'attente supplémentaire au départ. Jamais votre service client n'a accepté d'assumer sa responsabilité ni proposé de solution acceptable, encore moins de dédommagement. J'ai déjà publié des avis négatifs sur toutes les plateformes d'évaluation connues et je suis déterminé à aller plus loin si ma demande reste ignorée. S'il n'y a pas sous 48 heures une proposition écrite de compensation financière couvrant : * La totalité du montant des courses perdues (350 $) * Les frais annexes pour les glaçons et la logistique imposée * Une indemnisation pour le préjudice moral, l'annulation partielle de notre séjour et le temps perdu J'entamerai les démarches suivantes : * Signalement officiel auprès des associations de consommateurs françaises et américaines * Plainte auprès du Better Business Bureau et des autorités de régulation du secteur touristique aux États-Unis * Amplification de la communication de mon expérience sur les réseaux sociaux, forums de voyageurs et sites spécialisés Vous avez gravement failli à vos obligations légales de délivrer un bien conforme, en état de fonctionner, et votre service après-vente est indigne d'une entreprise sérieuse. Je vous invite, pour éviter litige ou poursuites, à me proposer une solution satisfaisante sans délai. À défaut, je poursuivrai toutes les voies de recours à ma disposition. Dans l'attente d'un geste commercial pertinent dans les plus brefs délais. Cordialement, read more

As our trip with the Indie camper was an experience quickly to forget due to an upgrade which we did not want , a change of model and change of transmission to manual (which was automatic )in the initial booking etc. Anyway we were forced to accept a delay of our trip as no automatic was not available for 2/6 ..... So our pick up day changed from 2/6 to 8/6 . We had foreseen few days sightseeing in Oslo before 2/6 and had booked flight/ hotel at the same time as we booked the camper . We had to change all our arrangements made earlier. We were stuck with the cost consequences from rebooking of our flights to Oslo and our hotel in Oslo are totally over 600€. When we picked up the camper in Nannestad at 15.00 on sunday 8/6 , there were few other people to pick up their camper. We used the waiting time to have a look at our assigned camper. The camper looked like being used in a joyride before . There were so many damages , dents , scratches , missing reflector , two corners of a window broken off , a dent in the cover of the Thule sun shelter etc ... Most of the pictures from the outside were attached to the contract. We took at least 10 more . The condition of the camper was unbelievably bad for a one year old camper with 22k kilometers on the odo. We made extra pictures to ensure not getting in discussions about damages afterwards . Then we started the inside check , similar to the outside , in a terrible shape as well. Dirty matrasses , terrible smell in the bathroom , terrible smell in the freezer . No entry step as on the youtube video. The light cover at the entry-side is broken and taped at two spots . The window on the tableside has 3 locks missing ( of the 4) . One lock was missing on the window at the bed side. The cover of the stove is missing ( probably broken and not replaced) One of the roof windows is damaged, broken and taped over the crack. One of the 2 pot covers had no lifting knob. We could not get the water to flow in the kitchen sinc during the inside check .The kitchen faucet was broken , and replaced whilst we waited in the . The replacement was a bathroom sinc faucet .....not tightly fixed . The good thing was that there was water in the kitchen . After about 3 hours we left the site with a diesel tank filled 30% , a fresh water tank filled 25 % and a clean chemical toilet container . Arriving in Svelvik later that evening we quickly found out that the waste water tank was full ...... and required draining . Same evening we realised that there were no level blocks to straighten the position of the camper on uneven ground. Next day we shopped at BILTEMA for the level blocks and an entry step. Then we drove to Ikea to buy decent kitchenware , a press coffee maker , matrass covers , two pillows ,a duvet cover and two confortable camping chairs. We stayed on campings every night , never used the shower . The freezer was not useable due to a terrible fish smell as well. Next day we continued our trip. After 1000 km , the Adblue light went on , the tank is 15 liter so it was not properly filled bij previous renters nor checked in the depot. We added 10 liter. On Tuesday 24/6 we started the camper to drive on and another two warning lamps went on ( powersteering and airbags ) and the windows on driver and passenger side did not open anymore . There was no more power steering . We got in touch with the INDIE road assistance team for help . After half a day waiting we got a message to buy ATF transmission fluid and a picture where to put it in . The picture did not match what I saw under the bonnet ( we send two pictures back and asked for assistance on site as we are renters not car mechanics. Then we were asked if it was feasible to drive the camper to a nearby repair shop. Indie would share the cost ...SHARE ???? . Next morning we drove to this garage . The person of the garage had no interest in helping us . We continued without power steering and stopped at another garage . The gentleman looked up the vehicle with the plate registration number and found no service history ( 22000 km ).He advised to go to the nearest Fiat garage which was Autovia in Rud . There the service mechanic checked the liquid level of the power steering , it is fine he said and I took a picture . The mechanic said that the vehicle required more checking to find the origin of the problem. The strange thing was that the problem was erratic . Sometimes I started the engine and there was no power steering . Then we drove few meters and stopped, switched of the engine and restarted , then it was sometimes ok or I needed to repeat this stop restart untill ok. We had a day where we had no power steering and just drove to the next camping .We continued like this for the remaining days and returned the camper on the 29 th . An absolute terrible experience with Indie, never again . read more

Please avoid using this company terrible The Camping car was not ready on time, normally should have been 11am, we departed at 12h30. The reasons for this where: - your agent had to keep running between the camper and the shed, I say shed as you have no adequate office at your depot it was a shed, because the wifi range did not allow the use of his tablet next to the camper - bedding was not prepared and in the camper, I had to ask. - Camper dirty outside so they cleaned the outside at the depot making us wait - I had ordered a full gas bottle and paid 59.90euros for this service, in the camper there was only one almost empty bottle. I asked the agent if he had another full one available at the depot, the answer was no he did not have one and informed me that I would have to buy another and that I would be refunded at the drop off. This did not happen. so I am still waiting for the refund of 41.00euros for the purchase of a new gas bottle. - I also mentioned that there was no telephone holder for navigation while driving, so your agent got one off another camper but unfortunately this one was broken and useless. - but the most inconvenient part was that the interior of the camper was also very dirty, nothing was clean not the driving area, not the kitchen area, not the bathroom, the whole interior was dirty, to me this is unacceptable. Your agent informed me it was not possible to clean. Your agent had excuses but the fact is that a camper was handed over to me with significant delay and the above problems. Now for the drop off: Of course, after using the camper we discovered some other problems - Almost all mosquito nets and window blinds where broken or not functioning correctly - there was no first aid kit in the camper - there was no fire extinguisher in the camper - there where no chocks to put the camper level when you park it - the toilet had not been cleaned or sanitized and smelled although we did not use it - the water in handle was broken - the water tank had a small leak - the grey water sensor was not working - the media device for Bluetooth or radio was also not functioning correctly - the electric plug adaptor that was with the camper was not the correct one Your agent offered use the refund for the cleaning fee as he was probably feeling inadequate in the face of all these problems we encountered with a strong emphasize on the fact that the biggest problem for us was the dirtiness of the interior of the camper. All these above points were mentioned to your agent at the drop-off. So do please follow up this situation and come back to me with an update. of course customer service was awfull and never got anything sorted. read more

Ruined my DIL's Birthday! I had to give them a single star to leave our story!!! They did not deserve any stars. Terrible business, bait & switch, they ask for additional deposits when they show up, refused to give contact info to managers, dirty, broken equipment, and we could go on! Please watch the full experience and click the links below. https://www.tiktok.com/t/ZP8dBDVDh/ https://www.tiktok.com/t/ZP8dUju4x/ read more

I would NEVER rent from them again! First of all, the front door was broken so at first we could not get in, Then we found a way to "push and pull" to get in. We woke up with a dead battery each morning as the battery was old and there was only one small solar panel and the fridge runs on electric so it would take all the power. So no power to run the water pump after dark. We had to pour water down to use the toilet. Then the shore power connection did not work so we were forced to use - and pay for - the generator which was part of the vehicle. The vehicle was not very clean when we picked it up. There was no plate in the microwave and no plug for the kitchen sink. We called the number about the door and battery and were connected to a foreign "customer service" location by chat only. Impossible to speak with a "real" person. The only "repair" option provided was for us to take the camper to a local repair place, pay for it, and they would reimburse us. That was not acceptable. What a terrible business model! They should come to our location to repair, or switch it out with another vehicle. Those were not options. The "positives" : The local pick up/drop off staff were very nice, understood our issues, wrote them down, and hopefully took care of it before the next person, but we still had to pay for the generator use. The fridge worked well. The beds were fine. The pump worked when we were using their generator. The final negative -- they took a $2000 deposit, and once we returned the vehicle, sent an email stating that until we provided them a review on their website of our experience, they would not release our deposit! This forced us to give them a "decent" review on their website, which was not truthful. So between the lack of customer service if you had a problem and the problems with the vehicle, i would never use this company again. read more

Rented a Campervan in Ireland for a week with my Fiancée. Our experience was abysmal to say the least. The depot took ages to get our campervan ready. Right off the bat, there was no gas canister for our heating. The employee told us we can get it at any gas station. This was not true. Spent the entire week Freezing! With no hot water and no heating in the biting cold of an Irish winter. We tried calling the company and were met with hair-pulling customer service with a very long wait time and no direction! The campervan itself was terrible quality. Cheap components all over the inside and a smell of mold and sewage. The shifting of the transmission was dodgy and felt very unsafe driving it. The dodgy suspension didn't help either. The sound system was cheap and too shrill to listen to. Not to mention there was a light broken on the back of the van which of course was a danger to us and other road users. We weren't able to use the restroom after the second day as the door handle just fell off... the only way to open the door was with a pliers I had to buy. Anyway, while driving on the straight and narrow my Fiancée and I are sitting in silence and then BOOM! the door to the closet decides to lunge itself across the campervan. Scared the lights out of us! It was completely broken off! The only place it would go is along the main bed in the back! So there we were on our pre-marital holiday sleeping with a big wooden door! So after a week of freezing cold living in the indie campers campervan, we had to wait ages in the cold to talk to one of the representatives. And go about our way to the airport! Here's the worst part.. a tiny little bang on the bumper that we apparently are responsible for, resulted in indie campers charging us over $2000! We could have bought our own campervan for that! In what world would that cost $2000?? All in all it absolutely ruined our holiday that we saved up for. It would have been more luxurious if we had rented a nice car and pitched a tent! The amount we paid was insane compared to the atrocious quality of the van and the appalling customer service. I absolutely insist against renting off of indie campers. read more