Sankit G.

I stopped by with a friend of mine who decided to get his suit custom made with Indochino. My recommendation is you should book an appointment first before visiting if you want to get measured and place an order. Though there are 2-3 people to assist with, they might get really busy with one customer at a time. I thought the staff was really helpful in terms of details to the suite. Like scrapping off extra fabric where it seemed loose or didn't seem to fit well.

Esteban S.

the pandemic was over and I after gaining a few pounds I was in need of new suits. some of my coworkers recommended Indochino. So I went in and was greeted by a very nice guy who took my measurements and helped me through the ordering process. All nice and good so far... 6 weeks later and I had the 2 suits I ordered delivered at front door. I took them back to the store to finalize the last minor details and alterations, However I noticed that the jacket in the gray suit was cut too narrow at the shoulders (I am no tailor but I was pretty sure that there was no fixing that, they were gonna have to cut me another Jacket). The people in the store assured me that they could fix it so I left the suits there to have them fitted. The process was supposed to take 2 weeks, it took 3 weeks and it was me who had to call them to inquire about the status of the alterations, they told me the clothes were ready. I went the very next day to pick them up. The Blue suit fitted me pretty nice, the gray one not so much, I showed the lady working the floor that evening how tight and narrow it was around my shoulder and she agreed. She called for the tailor and I told him that I didn't really think he could fix the jacket, he told me that the problem was that I had to much muscle around my shoulder area (Why is that problem if this is supposed to be measured to fit?) and that he could fix by taking the shoulder in a bit more then he left. I expressed my concerns to the sales rep and told her: "taking the shoulders in a bit more is going to make the problem bigger not fix it, could you just cut me another Jacket please?" to which she replied: "Our tailor is great, he knows what he is talking about, he actually works on women clothes" to which I thought why is he working then on men's clothes?... But I left the garment with them anyway, I figured I could use the blue suit in the meantime. The process was supposed to take another 2 weeks but again it took them 3 weeks. So FastForward 3 weeks and this is my third time in the store. the sales rep brings out the jacket and guess what.... it looks worse than what it did when I first got it, I'm taking a picture right now so anyone reading this review can see how ridiculous it looks, feel free to refer to the picture to admire the workmanship of this one tailor that specializes in women's clothes.... I guess the rep saw how botched the jacket looked for this time I didn't have to ask, she said: "were gonna have to cut you a new jacket!" I asked her if they had to measure me again and she assured me that all the pertinent info was in their system and that I didn't have to worry. cool I thought, only I'll have to wait another 5 or 6 weeks, fine I'll just have to be a little more patient. FastForward another 7 weeks and I don't have my suit Jacket yet. So I called the store (I had to call 7 times before anyone picked up) and explained the situation, the person who picked up the phone apologizes and says that the order to remake the jacket wasn't put in. WHATTTTT???? ARE YOU SERIOUS???? I remained calmed and collected despite the anger growing inside of me, he assured me that he was going to put the order in that very evening. 2 days later I called again to make sure that this time the order was indeed submitted, guess what.... I had to explain the situation again to another sales rep and he apologized and said he was a manager, and he was going to make sure that he put in the order in himself and that that I would receive a confirmation email. I waited another 4 days and no confirmation email arrived. I called again today September 22nd of 2022 and asked the guy who picked up the phone if he could confirm that an order to cut me another jacket was put in, to which he said: "I'm going to try and expedite that process for you, what was wrong with jacket? Were the shoulders cut to wide?" at that point I lost it and started raising my voice angrily demanding a refund. he said "we don't give refunds. sir, please calm down I'm trying to help you" so I apologized and explained how the Jacket was cut too narrow at the shoulders and that I was feeling incredibly frustrated. He assured me that he was going to take care of the problem and send me a confirmation email after the order was put in. I'm willing to bet I won't receive a confirmation email or a call back or a Jacket any time soon. So my only choice left was to waste my precious time writing this review and possibly go to the store again to talk to another sales rep and explain the situation again and observe and make sure that he puts an order in the computer to cut me another jacket. It's been 4 months and I still don't have the suit I paid over $400 for. feel free to refer to the screen shot I took of the transaction for the 2 suits in May. Meanwhile I've gone elsewhere and gotten 4 other suits. INDOCHINO might work for you if you are willing to wait for over 4 months for a garment. As for me thy lost my business.

Richard N.

I have been searching online for affordable, custom-tailored suits, and Indochino popped up at the top of the list, so I decided to check them out, and I am utterly happy that I did. The store is very spacious with different color fabrics and patterns. Customer service was very attentive and helpful. I made an appointment for my measurements and to look at colors and materials. I finally picked a color, and the sale associate said that it could take up to 5 weeks for my suit to be delivered, but I received it in 3 weeks. I made another appointment for my "final look" to voice any concerns and have a professional advise me on what alterations I could make. Again, the sale associate said that alterations could take up to 2 weeks. Overall, I am very happy with the process and super excited to see my tailored suit. I will definitely be purchasing another suit from them.

Christopher W. M.

Edit: After going back in and getting re-meadured and working with Josh, the suit fits amazing. I changed my review to 4 stars. Still not 5 because if the frustration of everything coming out sized wrong initially, but I would recommend this place, now. Considering purchasing more items, now. -----------------------original review--------------------- 4 pieces that were "made to measure" none of them fit correctly. 1. The pants were ordered in the wrong size altogether and are not able to even be altered, a brand new pair has to be made and sent from China. 2-3 week wait. 2.The shirt I ordered fit worse than if I had pulled one off the rack at a department store.The shirt sleeves were not only way too long but the bicep measurement was inches larger than my arms and looked terrible. The chest measurement was also off. 2-3 week wait for alterations. 3. I ordered a vest, as well. The vest measurements also were incorrect. The shoulders have to be brought up and the sides need to be brought in. Basically, the entire garment was not made to my measurements. 2 - 3 week wait for alterations. 4. The suit jacket looked the best out of all the pieces, but still did not fit like a jacket made for my measurements should fit. The arm holes on the jacket were cut too small & caused creases in the chest, they needed to be altered. 2 - 3 week wait for alterations. The people in the store were very pleasant to deal with and the store was clean and looked good. I was helped by 2 different gentlemen during my first visit, great conversations & a pleasant environment. When I came back to have the suit "final fitted", the gentleman that helped me was super friendly and pleasant, again. Their staff is the reason I gave them 2 stars on this review, if it were based on quality of work or meeting expectations, they would have been given the lowest possible rating. I purchased a suit from Indochino because the turn around time was supposed to be 2-3 weeks for me to have a custom suit made to my measurements. So many mistakes were made by Indochino, I now have to wait 2-3 weeks more, double the time it should have taken. Indochino also is not offering anything to compensate for their many mistakes during this process. I'm not expecting financial compensation, but expedited altering in the pieces that can be salvaged & rushed manufacturing & shipping on the piece that has to be completely remade in China, would be a great customer service move. They aren't offering to do anything. I have been asked many times from Indochino to write a review. My feeling is if they would spend more time making garments correctly and not focusing on reviews, great reviews would automatically be the result.

Full disclosure this 1 star is for the business as a whole not the location in the Galleria or the employees there. In all honesty when I've gone into the store, they do a good job. My issue is with the business. I have purchased 3 suits in the last 2 years. One of the suits, which I barely wore for a year due to COVID, malfunctioned and the pants frayed at the seem. I didn't split them, the material was defective. I knew due to timing between when I purchased the pants that I was not going to get them replaced. Never had that expectation. But here's what I got: - It took months to get ANY response - Once I did I got "Sorry, outside of our refund period, can't help" [I knew that already and had acknowledged/didn't expect and didn't ask for a refund] - I explained I wanted to buy the pants again but the fabric didn't seem to be used any longer. They confirmed this, and again offered no help, no solution and basically said "Sorry" I wasn't offered a solution and I have a suit jacket with no matching pants. $350 wasted for maybe 9 months of use. Jos A Bank, Brooks Brothers, J Crew, I have had their suits for 10(!!) years and never had this issue. And if I did have an issue and went to a store, knowing those companies they would at least try to make me happy, offer a deep discount on a new suit, do ANYTHING. I was/am a dissatisfied customer and the lack of any empathy or effort is honestly shocking for a company in this competitive environment. There are lots of options, Indochino offers nothing unique at this point, so just shop elsewhere with better customer service.