Hiring these fake plumbers was a massive mistake. While they might claim to be plumbers, they are actually demolition experts who have no respect for your home. They left gaping, structural-sized holes in my walls and--despite a verbal agreement to patch them--simply walked away from the mess. Their word means nothing. Now, I'm stuck paying a drywall contractor to fix the 'unprofessional' disaster they left behind. If you hire them, factor an extra $500-$1,000 into your budget for the damage they'll inevitably cause and refuse to repair. Dishonest, sloppy, and completely bottom-tier service read more

Arrived on time and addressed the issue - was not able to identify root cause. It's a new build house so it's a little concerning.

Everyone that I've dealt with this company were absolute professionals. I've had to have my home serviced a couple of times throughout the years, and all employees from this company were incredibly knowledgeable, skilled, and went above and beyond. read more

Did an amazing job showed up promptly and did quality work. I would 109% recommend them

Art came today to do a maintenance flush and was great to work with. He was very helpful, friendly, and professional. He explained everything clearly and the process was made easy. I really appreciated his help! read more

The main water line to my house broke yesterday morning. I called Carlos at Infinity Plumbing and he got a crew out just after lunch. It wasn't easy to find the leak or to repair it, but it was all done by about 6:00 pm. The techs were great and I am thankful for the quick response and excellent work. read more

Steve Marion's was great both visits and always was attentive and resolved all plumbing issues.

Steve Marinos came out and did a great job in our water line. He was friendly and honest. Great representative for the company. Thanks.

Very honest helpful plumbing Company every one could trust. My tenant called this morning that the water heater was not working. I called them for a service. Instead of just sent out a technician, he just guided my tenant to solve the problem immediately over the phone. So appreciate what he did for us! Thank you! read more

These guys came out of their shoes to remedy a builder error and they did it professionally and rather timely considering remediation and schedules. They were on time, on point and honest. I will use Infinity for my plumbing and remediation needs (hopefully never again lol) in the future. read more

High caliber service from plumbing related issues to remediation. This team is well educated, trained and top-notch! Do yourself a favor and call them for all of your personal needs as well as if this are a regional home builder or property management company! They are truly the best!!! read more

Just wanted to thank Gene for coming out and installing a underneath pan and a booster pump. He went above and beyond to make sure no drips, no leaks, pressure was good. He changed the pressure for the booster pump for correct settings!! You can tell a good plumber when you see one!! If you get Gene as a plumber your in good hands !! Thanks again!! read more

Infinity Plumbing Designs - Underneath pan and booster pump - Plumbing Near Me - Corona, California

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Major distributor in the OC area which helps them to get your very competitive quote and price. Fast response too!

Gene was very professional and knowledgeable. The plumbing inside the house was not getting hot water. I tried adjusting the temperature with no luck. He fixed the water heater temperature. read more

Steve Marinos from Infinity came to our home to fix our toilets which were not flushing right and not only fixed the problem but patiently listened to my concerns. His ability to communicate clearly was really helpful. I highly recommend him if you're looking for a helpful plumber that listens to your concerns, works fast, and is a good communicator. So glad they came to our rescue today! read more

Quick, knowledgable and clean!!! Fixed my shower water pressure right up! Highly recommend!!!

I contacted Infinity Plumbing for a mainline backup. They promptly sent over a service technician the same day. Gene, was extremely knowledgeable and incredibly helpful. All in all, I found his customer service to be refreshing, professional and second to none. Thank you, Gene! read more

Infinity Plumbing Designs - Infinity Plumbing - Plumbing Near Me - Corona, California

These guys are running a scam! I called in for our water heater to be checked because it was sounding louder than usual. They sent a tech named Steve and asked us to turn the water on and off. He came to a conclusion that the fan needs to be changed. He said he didn't have a new fan with him and would have to order the part from Sacramento and come back to install it. He said it'll only take about a week to arrive. He charged us $298 for the service fee but said the fan was free since it was still under warranty. Three weeks had passed and no word from them. My husband had to call Infinity to get an update. Now that the fan has arrived, they want to charge a new service fee to install it! I called them and explained we were not expecting a new service fee since we assumed that the service fee we paid the first time was for the whole ordeal. I asked what the first service fee was for when he didn't even fix anything, didn't open the heater to check it inside, didn't even do a flush! So we basically paid $298 for him to come in and call the company to order a new fan! The customer service said they have to charge service fee every time a tech is called in whether a service was rendered or not. And since they don't stock up on parts, the techs have to order the part and schedule another service! WHAT A RIP OFF!!! Stay away from this company! read more

Thank you to Carlos who did a wonderful job on the water softener installation at our house, he is experience in this field, a well mannered person and takes care of the property. Request for him if you are planning to install a water softener unit. read more

We originally ordered the water softener system with infinity plumbing design since they installed all the plumbing in our unit and other condo units. They schedule was pretty pack so we got the next appointment two weeks after the booking confirmation. Fast forward a week, my water heater decided not to work for the day, so I did call their 24/7 hotline and able to get a technician the next day. On the day of the visit, they inspected the unit and replace a couple of parts and still no hot water. It turned out that the coil was out of order, to make things more interested tech didn't have the parts on hand. Carlos at that time tried to call several plumbing store but we ended up calling the water heater manufacturer to get the parts expedite. Still no hot water through the weekend. Rheem was pretty quick on shipping out the parts that we got the parts on Monday and I gave their 24/7 hotline a call to schedule the next day appointment. Once part installed, tankless water-heater was running like a champ. Fast forward another week, they day of water softener installation. Able the tech showed up around 8am and work on the unit till 12pm. Everything was running for a couple of days and suddenly my water just completely shut. Call the 24/7 hotline again to get things fix, and they are able to schedule a technician next day. Tony did an amazing job on flushing the water heater and making sure that I have both hot and cold water running before he left the job. Amazing company and team. Thanks for the great service read more

Infinity Plumbing Designs - They give you 4bags of salt too - Plumbing Near Me - Corona, California

Got ripped off! We moved to a brand new house designed by Shea homes just over a year ago. The water/plumbing was installed by Infinity. When we had our builder warranty they came by to fix some water hearing issues. Once the warranty expired the issues started again and the water would turn cold after running hot for a while. We called them ourselves and after talking it through with us on the phone (including directing us on how to use the system) the problem was still there and they said they would send a guy to take a look and that the plumber would do a complete system check and it would take an hour and a half and cost $288. The guy shows up (super nice guy) and asks me (with baby in hand) to go turn on the shower a few times so he could monitor the flow on the system in the garage. After a 10 min check he said we were good to go and that all we needed was the adjust the temp on our system (a two second button switch) and was walking away when my husband out of courtesy asked if we would get an invoice (assuming it to be a fraction of the cost quoted since the expectation was to get a proper service for an hour and a half). The plumber turned around and said "they said they'd charge you? I didn't think they'd charge you for this I'll have to call". Apparently his manager didn't budge and still forced him to charge us a full $288 for flipping a few buttons for 10 min. You would think if they wanted to created a loyal customer base they would have understood that the terms weren't clear and we were first time customers and that they could have at least offered a discount if nothing at all. Will not be calling them again for any plumbing services at our house. We were planning to get a water filtration/softener system installed so they lost out on that revenue too. thanks!! read more

We had annual maintenance work scheduled for our new property -- so I called the number listed on the unit and Infinity Plumbing was quick to respond and schedule a maintenance visit the following day with a price quote prior to servicing. Art is the scheduled plumber and he was very professional, knowledgeable and answered all my questions. Art was very quick and efficient as well. At the end, he did a price adjustment for the services rendered, which turned out to be less than the quoted price, even though I added a replacement for the pressure gauge. Shortly after, Jacob called for collection of payment. World class service, thank you Art and Infinity Plumbing. read more

On Friday night, water suddenly started leaking from the ceiling of second floor, which was very alarming. The home builder called this company for me. On Saturday afternoon, Gene arrived and found that water was leaking from the third-floor bathtub after a minimum necessary detection. Gene was extremely courteous and reassuring, continually providing detailed and friendly explanations while working. Most importantly, he identified the source of the leak, which was great. I still need to work with the builder to resolve the bathtub problem, but if any other issues arise in the future, I will definitely contact this company first. read more

Great experience using this company to get my water heater flushed. Kudos to Gene! He was on schedule, knowledgeable, and quick with the process, I would highly recommend using them! read more

Horrible customer care and total lack of professionalism. We moved into a new house in Lake Forest. After a year we received a large water bill and found out that there was a leaky faucet on the side yard. We contacted the builder (Landsea) and they mentioned others in the neighborhood have had similar issues that may be related to water pressure. We contacted the Water dept and they confirmed no issues with Water Pressure. Builder asked that we call their plumbing contractor, Infinity as it may be related to a faulty valve. Builder never mentioned that there will be charge for the service. We contacted Infinity in May 2022 and asked that they send someone over to inspect and correct the problem. At no time did they indicate there would be a charge. The service person came and replaced the valve and the leak stopped. 8 months later, some rude person from their accounting department called me before Christmas and demanded $313 for the services that were completed in May. I explained that first of all no one had explained that there will be a cost. Second, the builder should take care of the cost. Third why was there an 8 months delay, way after my warranty had run out with the builder before an invoice was issued. Clearly, a totally mismanaged accounts receivable dept. She demanded the money and threated to send us to collection. I explained that she was being unreasonable, and asked that her supervisor contact me. No one called us. Fast forward to July 2023, I called them asking for quote for a water softener system. They quoted me a $2700 price, which I was willing to pay. But, then they went on to send me a letter indicating that our account is still past due for the $313 and if I require the Water Softener system, I would have to pay that amount and 50% down for the Water Softener. I explained that no one from their management had contacted me since December 2022 to discuss my concerns about their untimely invoice and the rude person that had attempted to collect. They were willing to insult a customer who is willing to pay a premium price for a new water softener system without any consideration to my perspective on the billing dispute. This is the most unprofessional contractor I have ever dealt with. To date I have yet to hear back from a manager. I would have happily paid them their $313, if there was someone with a small sense of professionalism that would have apologized and admitted to their mistake (late billing, not quoting me in advance on the plumbing service, rude collection person). Instead their business must be so thriving that they are willing to insult me, and walk away from a $2700 sale over a $313 billing dispute. Avoid doing business with Infinity Plumbing Design (Corona, CA office) at all cost. read more

Thank god I got let go laid off from this company!!! It was actually a blessing in disguise being let go from here last month. This remediation part of this company is a joke. This company never followed California osha guidelines and safety standards. I don't think one person is suppose to be up 30ft on a ladder with no spotter or safety harness. One time I got told to go remediate a property that was tested for lead and came back hot? WTF. And i don't know how many jobs I got sent to and never tested for asbestos. 1985 and pre need asbestos testing people! Glad to be back on the safe side........ read more

Infinity is not reputable and in fact lied to me personally on many occasions: When I smelled a gas leak under warranty the technician insisted it was just normal coming from the dryer. I said the dryer isn't on. He said it builds up. I called them out twice for that and the same person denied anything wrong. I called the gas company going with my instincts and they turned of the gas and found a faulty pump in the hot water heater causing a constant dangerous leak. We had so many plumbing issues with our new house as well which infinity did ALL THE WORK. Water backing up into shower and toilet clogging very regularly. The first two clogs and infinity said it was a courtesy but blamed us for flushable wipes and that it was our fault. The third time we needed a plumber we had to pay and looked up a random company. The company was appalled when they put a camera down the line to find pooling in the pipe and said basically anything you flush would have to go uphill before going down causing a collection of everything and backing up into the shower. The other company said they could flush out the line but recommended not to use the toilet ever until dry wall was ripped out and pipes were redone to code. I called infinity and they took months to get the job done. They cancelled several times. Other times they showed up but the dry wall guys didn't. It was a total nightmare. Like anyone would we asked for our money back on the plumber out of cost for the clog and guess what? Still haven't gotten that 500 dollars. Funny too every time infinity fixed the clog when it was under warranty they charged New Home the builder several thousand dollars for it. Needless to say, this company is so shady dishonest and untrustworthy that I would highly recommend GOING elsewhere unless it is a warranty issue that is covered. I reached out to Joe today and said hi my husband has been trying to get our refund and he said this is the first I am hearing of this ever. So I forward his emails to him showing how he was supposed to get back to my husband with a refund so long ago. THESE GUYS ARE THE WORST. SAVE YOURSELF. read more

We've been living in orange county for about 11 years in a 60-year-old home that has had some cosmetic updates, but almost no behind-the-wall updates. We just had Infinity Plumbing install some upgrades: a tankless water heater, a water softening and a conditioning system. (first pic). They did an amazing job!! The little closet my husband built on the side of our house where it all was installed is a thing of beauty! My husband is most excited about the fact that the water treatment equipment requires zero maintenance. (We do, of course, have to refill the salt pellets on the softening system). And to be completely clear, we installed a water softening system plus a separate water conditioning system. We wanted both systems to make sure that the water we use inside the house was soft and had most or all of the chlorine and heavy metals removed. OMG(oodness)!! What a difference this has made! My first load of laundry done with soft water was so soft and easy to fold I couldn't believe it. The first load of dishes I washed with softwater were noticeably cleaner and the glasses were much clearer. If you've lived with hard water for any length of time you would have noticed the cloudy build up you get on your glasses, silverware, shower enclosure, etc. Check out the second picture with the two glasses. The one on the right was washed a week ago. The one on the left was washed once with soft water. It is so beautifully clear. Carlos, who installed our systems, was wonderful! And Janet in the office is a doll, and so helpful! Thank you Infinity plumbing! We are thrilled with our new systems! read more

Infinity Plumbing Designs - Plumbing Near Me - Corona, California

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Basically no-showed twice in a single day and ruined my work schedule. Incredible. The appointment was 1-4 pm today so I have to rearrange my work schedule around that. Nobody showed up so I called. They said sorry they're running late and will be here after 5. I waited and waited and it's 8:45 now and still nobody. read more

They were the plumbers for the builders at the development. There appeared to be an issue with the pressure, so the builder contacted the company. Apparently, this plumbing company had an issue with sending someone out just to check it, so the builder rep told me to call them, but they didn't tell me this company's issue. I called the plumbing company and spoke with the office person, and explained the issue. The employee spoke as if it was a hassle to address this problem and then explained it was normal for pressure to be at 60-65. I explained, as did the builder, we observed pressure drop from 70 to 65 suddenly, as we walked to the pressure gauge. There seemed to be other pressure issues. The employee continued to say it was normal to be at 60-65. Then why is it at 70 now? This was becoming an argument, and it was clear that they didn't really care about customer service. Once it's installed and sold, unless it's gushing out water, we aren't going to give a flying f.... and we will charge you just to go check on our work. We are perfect, and you, as a customer, your concerns don't matter. I was going to have them do some additional work that I was going to pay for, but if this is how they treat their customers, no thank you. I told them not to call me, and if there is an issue, the builder and them would fight it out. This company will lose additional business for future projects. Im sure the builder is also to blame for hiring this company and leaving the customer to fend for themselves. Fyi, builder is The New Home. This plumbing company only cares about sales, not customer service. Someone just called from the company a week after the call, asking about the pressure issue. What a joke. It's like that person showing up to the birthday party without a gift for the birthday kid. After the gifts were already opened and asking, "What happened? Is it over?" Yes. Yes, it's over. But, do enjoy the free food and cake. SMH. read more

Initial response time via yelp was timely. Carlos was great to meet and get his expert opinion. The estimate took a week to receive and I had to send a couple reminders to Janet (who I learned doesn't work there anymore). There was back and forth on the estimate as it was hard to understand the itemization and I had requested for an updated estimate to factor in 2 of the 3 items they originally quoted me on. After another follow up, the estimates seemed crazy and different from the messages she had sent me via yelp. To give the benefit of the doubt I was open to discussing with her why there was a $600 discrepancy from what she said which matched what my friend paid vs what was sent via email. Anyway, long story short it's been 3.5 weeks. I have a trail of the back and forth via yelp as well as my follow-ups on email and I have not heard back from the voice mail I left for Sal (desk clerk noted he was taking over for Janet). It's been a week since I left the vmail to chat with the other person. This rating reflects the shady price estimation practices and not the work of the plumber itself -- due to the back and forth and lack of communication they lost my business. read more

Initial communication via email was standard. Ten minutes before the install appointment I get a voice-mail saying to call back about the water system.... no other details. Called back multiple times to no answer. I finally get someone on the phone and they told me I need to reschedule. It turns out they have one installer and something happened, but the desk person wouldn't say anything further. We ended up canceling after seeing some of the more recent reviews on yelp with similar scenario. read more

Infinity Plumbing Designs installed our tankless water heater, but when we called for a repair, we couldn't get anyone to come out. We called 3 times over the course of a week and could not get anyone to service our tank. When we finally got someone to answer our call, they basically told us it wasn't worth their time and just to order a part from the manufacturer ourselves. I'm not sure how they will stay in business when they don't return calls and then turn down work. I'm still baffled by the lack of customer service at Infinity Plumbing. If I could give them zero stars, I would. read more

This company goes above and beyond! Extremely professional on their end. Jessica is the best! She knows how to really take care of her customers. If I could leave more stars I would! Best customer service ever! read more

Our tenants moved out, leaving debris in our garbage disposal. Infinity was the original installer, and they offered both a same day and a next day appointment. They arrived on time, quickly took care of the problem, and were very professional. Definitely recommend. read more

Wow they are fantastic! They showed up on time , followed all COVID guidelines. Tony was awesome , professional and very nice. When he got done it looked like it was there the whole time. He cleaned up afterwards, and got rid of all the trash. We would highly recommend them for any of your plumbing needs!! read more

Infinity Plumbing was our one stop shop! Superior service and products from beginning to end. We worked with Janet Taylor as our designer for all of our plumbing fixtures towards our contemporary/modern home in San Diego. We cannot express our gratitude towards her guidance & recommendations for all the bathroom, shower, and kitchen fixtures. Janet's installation expert was Carlos, who again displayed outstanding customer service and professionalism. He was prompt, and superclean! We would've never known he was here after installation. Look no further, Infinity Plumbing is your top shelf choice! read more

Inifinity installed a tankless water heater at my home in Anaheim Hills - they were on time, efficient, clean and professional. They showed up, removed the old water heater, installed new piping and installed the new tankless on an outside wall -- nice clean installation - these are the plumbers to call - I would use them again and recommend them to anyone who is considering this or any plumbing job. Janet - inside sales person - follows up and gets things moving quickly. Our installer - Carlos was professional and he pays great attention to detail to provide a clean installation- great job by all! read more

Justin N. installed new water softener. He was courteous, professional and went out of his way during the installation process. We appreciate him going the extra mile. Thank you, Justin! read more