We haven't had an assigned building manager in months and so I am writing a review and hopefully somebody will respond to me. We have had transients breaking into abandoned apartments in our building and living there running them as a brothel and using drugs. The cops can't arrest them because we don't have a manager to prove that they don't live there. They obviously have a key to the building somehow and I feel very very unsafe. I can't legally do anything without a manager talking to the police but we don't have a manager to my knowledge. I am in fear for my safety. My building is not secure in there are people living here that should not be. When they left to restock I took photos inside the apartment. read more

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Do you notice how they keep asking people to put five star reviews but if you scroll down it's all really bad reviews? They pressure tenants to leave a review or they won't come do your maintenance. This is the worst company I have ever dealt with in my entire life. They made life at our apartment complex hell. Scroll down and look at all the one star reviews. Isn't it suspicious that it's either one star reviews or five star reviews? Don't be fooled. read more

Ana Palomer is amazing and so beyond helpful! Such a great experience working with her & Ingenious Asset Group! Highly recommend Ana Palomer and the company! read more

Our backyard has no gate and is accessible to anyone. As a result one of the neighbors was caught peeping on us from the backyard window. Ingenious asset group refused to do anything including putting up a fence to enclose our backyard. They were unwilling to attend to the basic security of their property and tenants claiming they "don't want to spend the money". If I could rate them lower I would, they could not care less. read more

Don't rent from this company....at all. Save your money & time. They don't care about the tenants. The complex I'm at has been through multiple car break-ins, loitering, graffiti, and many more issues from the time I've been here. Got my license plate stolen & my neighbor's car window was broken & they stole all his stuff. I called the company to complain about how they didn't even send a notice or text to all the tenants about apartment safety issues. They haven't til this day and this took place last October 2019. Been having water issues for the past year, and I said let me speak to your manager (on Xmas eve) and ask him if he has water entering his precious home...cause the apartments he owns are slowly breaking down. These apartments had so much potential, I had some hope here, but clearly the people running it just don't care. read more

I just want to give thanks to Lezlie for not only getting on top of an ongoing plumbing problem in our unit but for actually calling me to go over past maintenance requests to be sure all is well across the board. It's nice to know that we have someone who will help us out when we need it. My husband and I have lived here for over seven years. It hasn't always been peachy but overall, it's been good. Here's to another seven years! Thank you, Lezlie! read more

This rental agency is HORRIBLE! They took over the apartments I live at and drastically increased the rent after a couple of months...around a $300 dollar INCREASE! They don't fix anything. You have to submit maintenance request online but no one will show up. Beware and stay away from this company because they don't care about the people living on their properties at all! read more

It's nearly impossible to reach anybody. You have no idea what they're doing. They don't show up or scheduled appointments and have made me miss Work multiple times for no reason. They don't manage the property. Our location did not have garbage pick up for over a month and they were contacted multiple times about it. The health department had to come out and set them and they still had no idea read more

as most of you figured, Roxana is no longer with the company, its been a few weeks. Lets see how those properties managed from her will fair now. overall I've been with this company for 3.5 years, and while I have had several new property managers for my site since I moved in, im glad they have returned one of the more competent and compassionate Agents to my location Ricardo is awesome , and does his due diligence. Kudos to Ricardo , and way to clean up Ingenious. knowledgeable staff, along with staff that care , is always an added bonus. read more

I was so lucky to meet the property supervior Zulma Balsells two months ago when i looked for an apartment. She was very nice and super helpful with my application process. When it comes to helping with my maintenance concerns, she is the best that the problems were solved in a very short period and she even asked me the feedback for further improvement. By the way, I love her brightest smile that she is such a reliable person who is great to be around. Anyways, I have been enjoying my stay with the management Company Ingenious Group. Thanks for everything! read more

This review is long overdue. I currently live in the property that was shown to me by Ryu. My boyfriend and I were living in the L.A. area and wanted to be closer to family and friends. Ryu worked with both of our schedules to be able to see the property. The process was a smooth transition and Ryu was very helpful with everything. When we moved in, we had a few minor issues that were quickly resolved. I have no complaints leasing with this company and both my boyfriend and I are so happy with the wonderful experience we are having living under their management. read more

The fact that the company replied on here publicly, but didn't contact me back to solve the issue, only proves my point that Ingenious is all about pretending to care to convince new tenants to give them money. Stay away if you can! read more

BE CAREFULL WITH THEM! IAG took over our unit temperaraly. Temperarely being the key word. There has been little communication and most of us have no idea what is going on. One day a for sale sign appeared in front of the building, again with no communication on what is going on. How they can legally sell a property they do not own is beyond me. Now I will probably be wrapped up in court and might be evicted or bought out of my home, so they can try to make a quick buck...i think, again, cause they told us nothing. These people could care less that there are actual people who live here, some of which have for 45 plus years, who are now worried about losing their home. Avoid if you can! read more

This is a review on the senior property manager of my complex Ryu Goeku. He has made incredible changes to the property, communicates exceptionally well with tenants, and takes the wishes of the tenants seriously. When Ryu came on to oversee my building, I gave him a two page wish list and 75% of the list was completed immediately. The property looks so much better and many other issues the building was having are long resolved. I feel much safer and proud to call this home. read more

The agent Alex Higareda that helped us was really helpful and kept us informed during the whole process. The Ingenious Asset website makes it really easy to apply and make payments. read more

We are very happy to rent our new apt. on Riverside Dr @ Sherman Oaks, and working with this management company; so far so good. They are very attentive. We have been dealing with Mr. Josh Hodeda directly and he is very friendly and responsive. We are very lucky to find this place. read more

I am happy to know I always have Ingenious Asset Group on my side. Lezlie has been an incredible help. She is so attentive on my work orders and getting vendor and maintenance to resolve any issue I have at home. Knight in shining armor! read more

Courteous and professional. Guided me through every step of the way, from switching my utilities over to my new address to completing my lease online! If I had a question or concern, IAG was there with a quick response. This move was quick and stress-free, thank you Emma for the support! read more

Lezlie Caballero was wonderful in responding quickly to maintenance requests when we moved into a new house that had plumbing issues. Very responsive and issues were resolved quickly. read more

roaches that bite.the elderly suffering.bed bugs.one man he was very heavy..and they just left him there,dirt pouring from the carpet in his room,they just cared about the rent,not his welfare at all.they left him on the floor...if you rent or do business with,this company,at all,this is what you support. what i witnessed! blood on the hallway walls.poisons,up and down the hallways.enough bed bugs to fill a large pickle jar.break ins.but it was the way they treated the elderly in the building.filth throughout .urine smell.one man i remember was sleeping on the floor of his room.but they better have that rent,or else.chunks of cold on the bathrooms,and walls. mildew in the building..tell them. they just paint over it! basically no where to sleep in this building and get real sleep.i lost six months of sleep,george! remember you emailed my wife and told her i was cheating on her? we're still together.went to use the stove,and dead roaches were all over the stove.they would threaten to put these old people out if they complaint to la county or authorities.i remember comlpaining to the manager about a chained dog on the roof,no water,no food,95 degrees in the summer.i cared for the dog much as i could,water,and food,until one day,about a week latet,the dog disappeared.black lab,pitbull mixed.a beautiful dog.i inhaled,so much poison,that i might have suffered brain damage.i witnessed bloody kotex,time and time again,in the bathrooms.i was bitten over 100xs or more by the bed bugs.fighting in the building,fugitives, drugs. three rooms in the building. one was completely muddy inside.the second one,on the second floor,all lead paint and dirt.and the third,on the fouth floor,had dirty blankets that went from the floor almost up to the ceiling. old people still stuck in thier building.still being forced to pay for thier mistreatment. if you say anything good about this company,you are just as guilty.the mayor should be ashamed of himself.and this is only the half.who want to see photos.!!! read more

I lived in a property managed by this company. That experience was mediocre, but after I moved out, getting my security deposit back was a nightmare. Summary: Before moving out, I provided my forwarding address (twice). 30 days after move-out, I called IAG since I had not received my deposit. They told me that the check had been sent to my old address because they didn't have a forwarding address on file. I informed them that I had provided it twice and requested that a new check be sent to my updated address. 3 weeks later, I still had not received a check so I called again. IAG couldn't explain what happened so I offered to go to the office in person to pick up the check. I scheduled the visit for a Monday morning. When I arrived, IAG told me that they had emailed me saying that they couldn't issue a new check because they couldn't place holds on the previous checks sent. I immediately checked my email, but there was nothing from IAG. They eventually located the check at my old apartment. However, no one in the office had the authority to write a new check, so they gave me the options of driving to my old apartment or waiting for someone with sufficient authority to arrive. I chose the former option. I drove over and finally got my deposit. This was 55 days after I moved out and after I drove 60 miles around Los Angeles while missing a half day of work. When I arrived at my old apartment, I spoke with the property manager there who assured me he had sent my forwarding address to the corporate office. I emailed IAG to give them a chance to address these issues, but they did not respond. In summary, my experience with company was extremely poor. They are disorganized and do not value their tenants' time. I would not live in a building managed by this company again. read more

Yelp needs negative stars for companies like this. This company doesn't value their tenants. They never answer the phone, and don't return any calls made to their office. The people that manage the properties are extremely rude, and seem to have no idea what they are doing. Getting things fixed in my unit has also been impossible. My landlord gives excuse after excuse about why it can't be fixed even though the problem is required to be repaired by California state law. If you want to live in a building that is run by what feels like a bunch of drunk college students then they are the company for you. However, if you want to feel valued as a tenant go with another company and save yourself the stress. read more

My experience with this company has been great. I on a property they manage in LA and it's clean, I can always get things fixed when I need it and the manger Rolando is awesome! He answers my emails and texts at all times of the day and evening and I see him working on things which need to be fixed himself. In regards to the management company it's self they have treated me so good. I have bad credit and it took me months to find a place. Ingenious worked with me on the deposit, took payments to hold the apartment and even waved a late fee for me when I was clearly late with a payment one month. So I'm not sure why others have had such a hard time with them I've had nothing but a good experience. read more

You still havent fixed my roof. Its been raining in here for 6 MONTHS! Says alot about how you lied to the code enforcement saying you resolved the issue to get the case dropped. read more

Alex was communicative and helpful in getting some of the repairs we needed done on our rental quickly and properly. For the most part, required repairs were handled quickly and scheduling was adhered to! The service providers were also polite, helpful and great! Thank you to Ingenious Asset Group and Alex for the good experience! read more

I have had a positive experience with Ingenious Asset Group. The manager, Rolando has been very helpful answering my questions since I am new to L.A. and replying when I need things fixed in the apartment. read more

These five star reviews are based on one person specifically - this is the worst management company of any. The owner of the company does not care at all about the tenants. If you send in a request, maintenance will not come. We didn't have heat for weeks in the winter and with a child and a dog. Boiling or freezing water. It's clear that he hires illegal immigrants to pay them under the table - and these guys do not care about anything. If/when they ever helped, they had to come back to fix the job they did wrong in the first place. They continuously chopped flowers, they peed on the walls outside of our window, parked in our parking spaces, when remodeling they had the exhaust tube facing someone's window - again with a child, and worst of all they never showed up for the tenants - just the remodeling of empty apartments. Then after cancelling all your requests online, employees will text us all asking if we could leave a review - this happens more often than maintenance helps. The owner obviously doesn't want to spend the money on more or qualified workers. Seriously not worth the apartment if this is the management company - we had to move specifically because of his Extreme disregard. read more

The best thing I can say about this place is that it is a great inspiration to work hard and save money to move to a better place. When I first moved into the building it was a little run down but when somethin went wrong the offsite manager would be on top of the situation within 24 hours. Then the building was sold and the management changed hands a couple of times. While there have been general upgrades to the appearance and security of the structure, the way repairs are handled leaves a lot to be desired. My faucet leaks (this is an understatement) about once every 6-8 months. Instead of calling a person who will then take care of it quickly I have to login to a website that doesn't always work, schedule a repair time where I can be there so I don't have to move my cat, wait all day only to be told that the handyman will not actually be coming and reschedule on a day where I cannot be there and have to move my cat anyway. Then a patch job is done to the plumbing which will break again before the year is out. I'm not saying that for such an old building this amount of issues is abnormal, but the process is so unnecessarily convoluted that it has become frustrating. I don't blame the manager as I feel his hands are tied, but I am also frustrated at what I perceive as a lack of sympathy for the situation which sometimes come through in his style of communication. This could all be handled better, and I would appreciate the appearance, at least of more effort. I would also like to ask the management company to please not contact me regarding this review. I believe it to be fair and honest and for your own good and I have no intention of changing it. Thank you. read more

If only there were a 0 rating. They should not be in business. It is incredibly difficult to talk to someone, or get someone to call you back, they refuse to direct you to any one in charge of that office. They argue and yell at you on the phone and then hang up. This is not to mention that as soon as they took over our building and rent went up 40%. They also took away tenants parking spaces, forcing them to park on the street, to give it to new higher rent tenants. read more

Have been happy with Ingenious's service ever since they started managing my building. Their online portal makes it easy to pay rent and make maintenance requests. read more

Great Management , get things done. Easy to pay rent online and request maintance work.

I have been renting an apartment in Glendale for 19 years with Ingenious Group. Jama Baker has been the manager for many years now and she has been excellent with attending to issues promptly and I have found her to be fair and helpful with many other tenants over the years. Jama always goes out of her way to accommodate the tenants even when they are not so kind to her. Any repairs needed in my apartment has always been resolved in a timely manner. Thanks Jama and Thanks Ingenious for a Great Manager! read more

These people are actual slum lords. Our building (on Corbett St in Culver City) is completely infested with cockroaches. Like many others in our building, I reported this to our manager, Oscar, several months ago. Oscar ignored our repeated requests for an exterminator. We finally called Jesse at the Ingenuous office, who said he would schedule fumigation. We packed up the entire contents of our apartment and placed our dog and cat in a kennel in preparation. Jesse and manager Oscar confirmed in writing that fumigation would take place at 9am Friday 9/1. We called at 1:30pm to check in on the status, and Oscar told us they hadn't actually gone to our apartment AT ALL. We learned that the company did not hire an exterminator, but instead "handled it in-house", which means they sent a guy over with some roach spray. We stayed in an air bnb for 3 days to let the chemicals work their magic, only to return to an infestation 10 times worse than what we'd left. Oscar sprayed the Kitchen and neglected the rest of our 2 bedroom apartment. We opened our (emptied) dressers and LITERALLY hundreds of roaches came pouring out. We were unable to sleep in either bedroom without cockroaches crawling onto our faces and all over our bodies. So, we have resorted to pitching a camping tent in our living room and sleeping on the floor (at this point, we have spent so much on kennels, air bnb, and roach sprays and products that we have no money left for a hotel). In January, our bathroom ceiling had a severe leak and flooded the bathroom and hallway. The ceiling itself was sagging and cracked. When we called Ingenious, they told us to "place a bucket" under the leak. Eventually, after many more phone calls, manager Oscar came by and drilled holes in the ceiling. They did absolutely nothing else-our ceiling is still cracked and filled with holes. Also, don't even think about hot water-we can get it for maybe 5 minutes a day. Finally, our refrigerator is broken and leaks water throughout our kitchen on a daily basis. When we called Ingenious, they told us to contact manager Oscar directly. We have...many times...guess what? Nothing. I know that many other tenants are experiencing the same problems. We have been documenting this in detail and are in touch with an attorney. If you are experiencing problems with Ingenious, please send me a message here, on Yelp, and join is in taking legal action against Ingenious Asset Group. read more

We are very please with the service provided by Ingenious. They are on top of everything related to our properties. The monthly report we get is nicely put together with financials and a recap of the month. They also handle all the tenant correspondences so we don't have to deal with the tenants directly. And their rates are very reasonable. read more

Ingenious has started managing our complex. I've only been living here for a month so between relocating and mgmt. transition, it has been stressful. Mayra Barcenas has gone out of her way to help get me set up properly. Utmost professional in ensuring I have all the correct information etc moving forward. Thank you Mayra! read more

Great response time and ease of maintenance. Very happy with my place and them.

These people are the worst!. Idk how they become responsible for the apartment complex where I stay. It is IMPOSSIBLE to get a hold of them, and when we did we had stated several things that needed to be fixed it's been 2 MONTHS now trying to get some down here to fix the things that need to be fixed. They always give some BS excuse as to why they haven't sent anyone and why they haven't replied. YET! they have the nerve to demand the rent to be paid when they don't even do their job. I've stepped into their office and it doesn't even look like an office, literally looks like a lunchroom with computers on tables not professional at all. read more

Will Park, the property manager, is extremely responsive, attentive and ALWAYS just a phone call away. Whenever I've had an issue he makes sure it gets handled. If I could give him 20 stars I would. In addition to his efficiency he is also very cordial and personable. Lastly, all of the maintenance workers, and I mean all, are absolutely amazing, professional, knowledgeable and friendly! This team really knows how to get the job done! read more

Application process went very smoothly. Alex and Ryu were very helpful and beyond accommodating since I was out of town. Beyond professional. I highly recommend read more

Working with Ingenious Asset Group has been a great experience for us. We have been with them for a year and a half and found that Josh and Vinny have been extremely attentive in every instance. It is hard to hand over a business to someone else to manage but they have done a spectacular job. They are always available to both the tenants and to us. They take care of problems promptly and efficiently. They are extremely professional in how they conduct themselves in all situations and we really have not had any problems since we hired them. They can handle difficult situations with good outcomes and are great at keeping the properties safe and well maintained. I feel that anyone would be lucky to find managers as good as they are. It is really difficult to put your business in someone else's hands but I would not hesitate to do it again or refer anyone I know to them. read more