Ryu Goeku, the senior property supervisor and Alex Higareda, the leasing coordinator are AWESOME! They made renting an apartment in Beverly Hills a reality for me. Ryu was so helpful, professional, and communicative. He took the time to give me a detailed tour of the apartment, apartment complex, he answered all my questions, and then he had the patience to explain every aspect of the application process. He was an upstanding guy who made my experience stress-free and enjoyable! Alex reached out to me immediately after I applied. He was so meticulous, efficient, friendly, and down to earth! He explained to me the next steps in the process. Alex kept his word and updated me every step of the way. Both Ryu and Alex returned my phone calls, texts, and emails right away. That really impressed me!The way both of these guys treated me, made me want the apartment more. I knew I'd be in good hands if I got the place. I did end up getting the apartment, and I've never been happier! Even after I moved in, I needed a few things done and Ryu got everything taken care of seamlessly. Alex sends out texts to tenants to keep us in the loop about important information. I really like that. I love my apartment, and I have Ryu and Alex to thank for it!! These two guys are GREAT in my book! read more

It has been a wonderful experience! Dafne, is awesome She made everything so easy and great for me to be able to move into my new place that I call home Dafne till this day still calls me to check if there's anything that she can help me with. She's very sweet, kind and helpful, I'm very grateful that I found Dafne to help me out! read more

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I am having issues with there tenants whom are inconsiderate disrespectful noisy , and they said they were being evicted since the past 4 months and they're still here doing there drugs not carrying about any other neighbors in the surrounding area. here at the woods in Baldwin Park. read more

Working with Alice Torres so great and professional . Thank you for all the calls making sure we have everything set . Great customer service read more

We had a great experience with Vinny Jain and Ingenious Asset Group. There are so many bad Property Management groups out there today but ,Vinny was kind, fair and accessible to handing all of our needs and making all our transactions easy, efficient and professional. It's not often that you get people who care about their tenets and want them to be happy and feel safe on their property. Anyone moving into their properties will be well taken care of. read more

these a-holes want their $45 let them have it, all they want is $45 to run credit. I submit an application, they tell me I need another account for my two co applicants, that's another $90 there. Then they say I need to add a co signer, I accept then they say I need another $45 for that application. and after all that the lady named Fabi says I won't even qualify even if the co signer works. So tell me Ms. Attitude fabi, if I don't qualify to begin with, why are you telling me to add a co signer if it "won't make a difference"? read more

Rented a place from these guys and quite honestly most everything was dissatisfying. first of all they requested several months of rent upfront as we had co-signers. However we had very qualified co-signers not sure how we were marked as high risk. During the first months of tenancy they tried very hard to get us evicted from the unit (finding random lease violations e.t.c). I'm pretty sure they were trying to steal those several months of rent they forced us to pay up from us (almost 26K) (hint,hint) They were watching us almost like some kind of insurance company. Would do random inspections quite often with notice of course. However besides them being very hostile to us they actually leased us a unit WITH AN ACTIVE GAS LEAK. The only way we knew was when we had failed to pay our utility bill 6 months into the lease and when we paid everything up the utility company said they couldn't turn on the gas because there was an active leak. WE DID NOT HAVE WARM WATER OR HEAT FOR OVER 3 WEEKS. It took them a very long time to fix the gas leak and they were quite reluctant to do so. We never received any rent credit for those 3 weeks where we couldn't take warm showers, use the gas heaters, or cook food on the stove. The unit was uninhabitable by California Landlord Tenant Law. I would recommend avoiding this company if you can, easily one of the worst landlords I've ever rented from. read more

This is our latest response from eLAvate (IAG): This is a common problem all over Los Angeles and there is really nothing we can do about it. Everyone should be vigilant and call the police if they see any suspicious activity. We are not going to install fences or anything like that. Kind regards, Karen read more

Ingenious Asset Group - Property Management Near Me - Encino, California

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Terrible. This company just took over management for our house less than a week ago and have already "managed" to make our lives a living hell all on one day. 1. While working outside they somehow sliced our internet cable with a machete and didn't even say anything until one of us went outside to look at the cables and asked if anything had happened. 3 of us work from home.. 2. They knocked our gas out while doing something under the house and we couldn't cook or use the stove at all for a portion of the day. 3. One of the guys barged into my room because he had to paint the door. Didn't knock or ask if anyone was in the room or if it was ok to enter whatsoever. 4. One of the guys the day before mentioned that they wanted to change the light fixture in my room and I said that was fine but please don't replace my light bulb as it is a hue changing Bluetooth light that i purchased to control the lighting and he said ok... I just went to turn on my light and sure enough the light has been swapped out for a basic bulb that is way too bright and not mine on top of throwing away my bulb. 5. Before they leave they decide to drill one if their company signs on the front of the house to top it all off. The workers were nice and obviously just doing their job so I don't blame them at all but whoever is in charge needs to tighten up. read more

They respond to maintenance requests in a timely manner. My apartment is beautiful and the rent affordable. read more

Ingenious Asset Group - Main room - Property Management Near Me - Encino, California

Current tenant ( El Monte, CA) this company and managers are not professionals. Needed a sink replace its been almost 2 months since i complaint that paint was peeling, old sink, needed a new one. They dont listen to u as tenants. DONT RENT FROM THIS COMPANY!! Apartments are not well mantain, workers do mickey mouse job on repairing apartments. I had to replace my own sink and they dont want to help out. Bad company!! Keeep Away. read more

Ingenious Asset Group - bad sink - Property Management Near Me - Encino, California

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Do not rent from Ingenious Asset Group. I lived in one of their properties they are terrible! I made several phone calls regarding a cockroach problem and each time I was told someone would contact me. It was not until I hired a lawyer that they contacted me and sent an exterminator. The exterminator they sent may as well have sprayed plain water because the treatment made no difference at all. This guys are horrible and they don't care about their tenants. read more

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I am already looking to break my lease and report this management group and their building at 729 Union Ave. to the LA Housing Dept. My fiancée was house sitting for me while I was at work. She was in the bath, unclothed and completely alone, when maintenance barged inside the apartment WITHOUT permission due to a "water leak". While entrance is allowed for an emergency, this was clearly trespassing as they never returned to fix this "water leak". I've contacted Ingenious Management multiple times with no resolution. They also "complete" repair requests you submit even if they never actually fix anything. Clearly they're willing to enter your residency when not allowed and with no confirmation a person is home - so I wouldn't be surprised if they enter apartments all the time. Do not trust the Five Star reviews. They're probably fake. read more

Zero contact. Called to verify if apartment was available for rent and sounded like it was a hassle I was calling. No follow up. After I reached out almost 2 weeks later ( when they say approval is 3-5 days) someone randomly calls and will not leave a voicemail. I call back since it's an LA number and they say I called and no one answered, correct, I have a job, leave a message and then says you haven't seen the apartment so I haven't even run your application. What?? So are you not going to tell me? We discuss I have moved several times across US and I don't need to view I just need to know if I'm approved or not. The random man says okay. More time passes and I remember I still haven't heard back. I message again and get another random call while working and ask them to leave a voicemail and call me back on a status. I then get a text from Mark with COMPLETE LIES and it's posted below. I would NOT recommend renting here. If this is the application process, I could only imagine the horror of having to live in anything managed by this company. read more

Ingenious Asset Group - 9.15.22 - First Contact since applying August 15, 2022 - Property Management Near Me - Encino, California

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I gave one star because that is the lowest and highest I can give. Property on 437 West 50th Street, Los Angeles, CA. 90037. Unless you use or looking to buy meth the building would probably be a great location for you. I for one living in a nightmare. I've made numerous complaints. I've also made police reports about the situation here. I am now receiving death threats now. Still nothing from ingenious assets group not even a phone call from the head manager Claudia. They simply don't seem to care. They only care the the building is at 100% occupancy. If you move your safety is at all not their priority. BEWARE truly is a drug den. read more

Horrendous experience with this leasing agency. Would not wish these people on my worst enemy. William Lee (landlord at Santa Monica) did the absolute least and actually lied about my lease terms. AVOID! read more

Rolando Riggio has been a very attentive and competent manager for Ingenious Asset Group. He is always available when needed and he has responded quickly and efficiently whenever I have asked for assistance as a tenant. read more

Worst management ever. They told me they were upgrading my kitchen (I don't think it was up to code) and during the remodeling I would get 50% off my rent and I would have access to a kitchen in an empty unit below that I would have to share with my neighbor (because they were having the same upgrades to their unit as well). It's been a year and a half and I'm forced to share a kitchen w/ my neighbors during a pandemic.... Don't rent from here! read more

Update on 11/23: came home from a 48 hour shift to another water damage leak. Ingenious has not done any repairs for over a month since the last water leak. City Inspector already ordered repairs and nothing. I asked for mold testing on the water damaged area and they refused. As you can see, the area is infected by black mold. Water damaged my furniture inside unit and have not received replacements. At this point filling for a lawsuit. read more

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Applied to one of their properties because I met all the requirements. Was told my credit score came back at 722 but because I didn't have "credit history", AKA multiple credit cards, I would have to pay two months security deposit. Then they changed it to 6 months rent upfront and refused to refund the app fee even though I met all requirements listed. Terrible communication, and terrible service. read more

I can't share one good thing about this company. We moved in Sept 1 from Northern California to a filthy apartment, FILTHY! Broken blinds, cigarette butts in the window sills, hair in the paint that was used to touch up here and there, (yes touch up-no fresh paint) nicotine stains in the bathroom, bug traps and dead bugs left under all major appliances, and the list goes on. There were tampons that littered our parking spot from the last plumber that cleared a clog before our move-in, bees (a full hive) that infested the back wall, and overgrown foliage due to their lack of regular maintenance. I could go on. DO NOT SEEK A UNIT FROM THIS COMPANY. They will cease to exist when you reach out for help. Their positive reviews are paid for as well, and do not reflect their professionalism whatsoever. Beware!!! Best advice I can give. read more

So we have a problem with our building never being maintained with absentee owners and management that simply does not pay attention to our issues. We don't even have a building manager at the moment and Ingenious doesn't care enough to secure the building or replace locks when tenants leave. We've been broken into so many times it's astonishing that they've never cared to replace the locks. My neighbors and I just realized that some transients were using a recently vacated apartment as a brothel. And boy howdy did we find used condoms and crack pipes. The police popped by and removed them but hey no arresting going on despite the massive wafts of crack coming from the room. Anyway this just happened but this is literally one mere story among many other god awful tales so if you wanna know more check out my other review. All the pictures of our building invasion adventure are posted up there. If this place didn't look like an under-maintained crack house (with moldy floors, damaged doors, half completed work and cleaning crews that only seem to show up every 6 months) maybe we wouldn't get broken into so damn often. Avoid this company. They're slum lords. But seriously though check out the pictures. read more

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My friend who lives on one of their properties is frantic because they won't respond to requests for maintenance in a timely fashion, and as a result she now has an out of control mouse issue where mice are pooping on her bed. read more

TL;DR DO NOT RENT FROM THIS COMPANY. Ingenious Asset Group and their property supervisor Ryu are unbelievably negligent. They repeatedly failed to fix plumbing issues that plagued my apartment for over three months! Per California Supreme Court, landlords are legally responsible for repairing conditions that seriously affect the rental unit's habitability. This means the apartment can be considered unlivable if plumbing facilities aren't in good working order. Also, a rental unit is required to have a working toilet and bathtub / shower. Given this, Ingenious Asset Group is responsible for making sure my apartment's plumbing is working smoothly. Since November 2017, the toilet and shower's draining problems make them unreliable and unusable. Neither could be used on a daily basis because the toilet wouldn't drain and the shower drain would back-flow with sewage. There is only one toilet and shower in the unit, so these must work daily for the apartment to be inhabitable. From November, I reached out to Ingenious multiple times to get the toilet and shower fixed. Emails, texts, their online request form, the works. Initially, I asked for Maintenance help in November, using the online submission form required by Ingenious. No one responded for at least two weeks. I finally called the Ingenious office line and was told that the property supervisor would look into it. It's been an ongoing nightmare for three months. During that time, Ingenious' Maintenance team visited multiple times to "fix" the problems. Initially I agreed to let Maintenance enter the apartment without me being present, but they would routinely leave a mess that I would clean up. There would be dirty footprints all over my bath mat or tracked in dirt / dried mud on my floors. I cleaned these up without mentioning them to the property supervisor at first, because I was hoping to get the draining problem fixed. Then this became an issue because Maintenance's attempts to fix brought MORE health risks. On Jan. 8, Maintenance brought a snaking machine to my apartment to clear the toilet drain. This was after repeated visits to fix draining, yet the problem was still recurring. During the visit, the snaking machine spewed toilet sewage water, including fecal matter, onto the apartment walls, mirrors, bathroom door, and on my belongings, including clothing, shoes, and shoe rack. The only reason Maintenance stopped what they were doing was because they were asked to leave. Afterwards, we were forced to clean up the mess immediately and washed everything that was potentially hit by the sewage spray. Since then, I don't allow Maintenance to enter my apartment if I'm not present to supervise. Dealing with the same problem repeatedly means taking time out of from my work day, arranging time to be there, or handling things after work hours when I want to rest after work. The amount of coordination and communication I've had with Ingenious over three months is incredibly frustrating. Finally, after yet another Maintenance visit, I noticed that the toilet and shower drain issues began again after the apartment building's washer and dryer were used. This means that the plumbing issue is tied to a larger systemic problem within the complex's pipelines. I was told an outsourced vendor came to fix the issue, but was never notified about whether the problem was truly resolved. I reached out to Ingenious again and asked if the problem could come back. Their answer? The problem was fixed "for now" and they were working on a "permanent fix." A permanent fix after three months? Since then, it's been unclear whether anything has actually been resolved. Ugh. In January, since plumbing was still an issue for me and my neighboring tenant, we were told to use Unit #1's bathroom. This meant we had to leave our apartment any time we wanted to use the toilet or the shower. Thankfully, Unit #1 didn't have a resident at the time so we were given a key to enter and use the unit's bathroom. If Unit #1 hadn't been available, we wouldn't have toilet or shower facilities to use on the premises. This is another example of Ingenious' negligence to address the actual problem. Later in January, I notified the city's Dept of Public Health and asked them to visit my apartment for an inspection. They came through and said that Ingenious should be fixing the issues. I'm keeping them posted so they're aware of Ingenious' negligence and the building's issues. If anything comes up again, I'm contacting the Dept. After all this, Ingenious sent a letter to me, implying that the plumbing issues may be due to items like clothing being flushed down the toilet. I have never misused any of the apartment's facilities, including the toilet and shower. Who flushes clothing?? Basically, after months of not fixing the problem, they want to play the blame game. WTF. read more

Slum lords. Will literally broke my door down and left it unlocked the weekend he came to fumigate my place. His fumigation didn't work. Requested another fumigation TWENTY days before another trip, they didn't come, despite multiple calls. I've spent 6 days with all my food and plates and such on the floor because I'm still waiting for fumigation. Then Will had the nerve to yell AT ME when I rightfully took him to task for his slum lord behavior. Unbelievable. The management company we had before was so much better. It's been a nightmare since Ingenious took over. Awful. read more

Ingenious Asset Group - Property Management Near Me - Encino, California

Absolute worst property management company. Do not rent a property that they are managing. I only had scolding hot water when I moved in. I could not use my shower for three days. The building is crawling with cockroaches in the hallways. They talk to you like robots on the phone. Send texts with pre formulated reviews to submit to their yelp page. Serious corrupt company with horrible customer service. I would like to speak with Josh. I have asked many times but they just ignore my texts. I have asked for a maintenance request to have a simple doorsweep installed because the apartment building is infested with cockroaches and have not heard back. read more

I love ingenious asset group I'm so happy to rent the house with them, always so kind and gentle they always take care about my needs and is like a real family! I suggest to anyone that is looking for an house to go through ingenious asset group! read more

i paid the fake fees , i reported the hallway and they violated public health and i guess i have gone without... but the bright side is that i guess it catches up with you eventually and they are getting in trouble. I kind of just thought this is the world and that no one cares whats going on. I often feel like someone will go crazy outside on the side walk so many homeless. mystery solved.... management company... is probably the red flags .. ignored and the world of pain they cause with no one concerened. i have often thought after being in several buildings that burned down. Is the reason the building burned down a mad person from the streets or what will i have to experience for the 3rd time... maybe its these horrible people making misery. Maybe putting everyone in danger .. Its bound to cause some ills to the people who dont just put up with it ..i lose either way but who knows maybe they wont have a fire and ruin everyones life.. maybe they get introuble and prevent problems by thinking ahead not from issue to issue .. create a good place and keep getting your paychecks or let a better managment company do the job... not that hard to say we dont work during covid... just move along and let us have a normal building.. dont keep trying to tell everyone this is standard building procedure. im used to people saying you complain so i havent lately.. but i feel the building is really put in danger from outside forces and fed up anger ... i m ready for the fire or the riot... i try not to care about my stuff im used to losing it and then the bully telling me its not there responsibility. this has happend at a hotel.. how do you have a hotel with no buisness license... of course anything is possible if you have money so im ready i have had it happen. but im most ready i think. fires suck and yuck its dreadful...but i remember the same feeling before the riots ... its worse now so i feel the anger is outside .. sorry i dont have my glasses and struggle with my computer with out them.. i dont really care at this place ... but i guess sec8 inspections are now comming ... yeah..===i wont complain anymore til then... read more

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We have been leasing one of their properties for the past few months and definitely do not recommend renting from them. We have had issues with their payment portal (incurred late fees that they were quick to charge) and if you need repairs good luck, they will add you to their backlog and get to it when they feel like it. The unit was rented to us without an AC filter. We ran it for weeks after the fires (with kids in the apartment) thinking it was helping filter out the smoke particles. The property grounds are overall pretty dirty with one single cleaning lady coming maybe once a week to clean everything. We also had issues with our utilities that were suddenly turned off because it had not been transferred to our name (after repeated assurance from their management that we did not need to do so). So to sum things up, they are good about making sure they get their money (I even got an email from their owner Josh Hodeda on a Saturday when we realized our payment with their portal did not go through) but with everything else they take their time. Stay away if you can. Updating the review to answer to some of incorrect assumption that the company owner made. And we do feel like it is very much warranted. If other people are considering renting from one of their properties, they have some opinions from actual renters. Isn't that what yelp is for? 1)Payment portal: Our balance had to be manually corrected by employees to compensate for system issues they had. We had funds in our bank account and our last month's payment was not successfully processed. They seem completely oblivious to the idea that there could be issues with their system. And their reaction seem to always be, user error. Late fee. $$$ No flexibility or trying to see what is going on. 3)Utilities: We never thought utilities would be included in our rent. In fact we paid for all the bills utilizing their online portal including this last month's. We did receive a couple of emails about transferring to our names but we would call the office and inquire and the answer was always the same, don't worry about it, you don't have to transfer it, ignore. And one day they finally disconnected our service even though we had always paid the utilities. read more

I am happy to know I always have Ingenious Asset Group on my side, Lezlie is has been great by being so attentive on my work orders and getting vendor and maintenance to resolve the issue read more

I must say this group has exceeded my expectations since looking for an apartment. I have been working with Alex and I couldn't believe when I applied and received a response the following day, so far ingenious has been nothing short of professional and easy to work with. I would honestly say do not feel discouraged if your credit isn't up to par as I know they are willing to work and try to get you to become a tenant which was my case. With the stress of moving already I must say Alex has been great in making it a smooth process for my husband an I to move in quickly and at our convenience! Thank you Alex and ingenious group!! read more

Kona Pali apartments on site manager, Zulma Balsells. Don't waste your time or money here. Bedbugs and cockroaches.

Simply said, I loved my building until ingenious asset group took over. Every month they add random fees that are unexplained, there is constantly a new manager who never makes himself present or available (usually we just get passive aggressive notes when the manager changes), and nothing is ever monitored or repaired. Within a week of them taking over our building, they refused to fix our gate and a woman's car was broken into. Now that it's been a few months, the trash is never taken out, the lights aren't replaced, and the gate is almost always broken. The manager has changed 3 times and I have never actually met who our manager is. Ingenious assets is a pathetic conglomerate of slumlords. read more

Oscar is an incompetent property manager . Way to go ingenious in the hiring of this completely unprofessional man , first time I met him he was hitting on me asking if I'd like to go out with him to a football game , have had some unfortunate run ins with this man like listening to him flushing a toilet during a call and listening to him bad mouth a tenant . Says he will do something about the property and the tenants doing whatever they want and nothing gets done . The company doesn't help either , they're too busy handling all the other properties they have to deal with him or this property . read more

BE WARY OF 5 STAR REVIEWS. Several tenants in our building have been PAID OFF to write 5 star reviews. I'm sure it's the same at other properties! - I can't count the number of issues I've had with this company, but let me just provide a little anecdote that should be a good indicator of the way they usually operate. Today, I woke up to my car being towed. I was parked where I shouldn't be, and they had every right to tow me (i move my car into open guest parking for 10am-1pm on Monday or Tuesday, depending on where I'm parked on the street for street cleaning.) however, I had made a verbal agreement with Roxana Hernandez that, should an issue ever arise where my car needed to be moved, she would call me and ask me to move it. If i was unavailable, she would tow it. All good. Today, i received no such notice. Not good. As I was moving my car, Roxana exited the building and walked past my car. I rolled down my window and said "ma'am! Ma'am!" in an effort to get her attention. She heard me, looked at me, and continued to walk away. In case she hadn't heard me, i got out of my car, walked over to her car to speak with her. I had some issues regarding plumbing to discuss with her, and I wanted to ask why I'd not been called to move my car as we had discussed. She got into her car and shut the door. I waved at her and said "hey roxana! Can we talk for a moment!" She made eye contact and rolled up her window. I went over to her car and knocked on the window asking to please speak with her. She doesn't answer her phone, texts are ignored, and calling the company's office is pointless, so speaking to her in person is the only chance I get to file a complaint. She rolled down her window and said "I don't want to deal with this, last tenant that had issues with towing.. i just can't. I'm very busy today and on a tight schedule." and rolled it back up. I left, parked my car elsewhere and returned home on foot about 10 min later. She was still idling in her vehicle. I went up, said "wow, you look like you're on a really tight schedule there, Roxana" gave her a very sarcastic thumbs up and went up to my apartment. About 30 minutes later, two police officers arrived at my door. She had called the cops on me for "threatening her." I gave them my side of the story, they rolled their eyes at Roxana's behavior, and went on their way. THIS IS HOW THIS COMPANY BEHAVES. Promises to fix or adjust something, or make the place more livable (previous issues were resolved only when we involved a city health inspector) - for simple issues like pest control (terrible roach problem), fixing our oven that was broken on move-in and has broken twice since, brown tap water from seemingly endless plumbing issues, toilets that regurgitate raw sewage... They don't answer phone calls, they don't reply to emails, and do nothing beyond take your rent, make false promises when you DO speak to them in person, and behave immaturely in situations that would be easily resolved with proper communication. If i could give a company negative stars, i would. I moved in when the building was managed by the elderly owners. They were a 95 year old couple and they fixed problems faster and with better communication than an entire property management company has done in the year or so since they took over. Ingenious, you should be embarrassed, both by your performance as a management company and by a name that couldn't be more of a misrepresentation if it tried. read more

Ingenious Asset Group - One of the several unoccupied units in our building being used as storage for... stuff? - Property Management Near Me - Encino, California

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I had a few things that needed to be done in my apartment so I put in a request. Within a very short amount of time I received a text from Lezlie caballero. She scheduled a maintenance man to come and fix the problems the very next day. She was so helpful and checked in after to make sure everything was fixed (which is was). I'm very happy to work with this company and Lezlie. I have never had such great service before, very grateful. read more

Horrible "property managers" if you can call them that. They do not respond to work orders or take care of their tenant issues. If they do, they send shoddy people to do the job and things never get fixed. Landlords should NOT hire them and tenants should NOT move into one of their properties. read more

Do not apply here! They charged me $45 for an application fee for a unit that was not available. Even though I asked them many times for a copy of my background report which is what I paid for they continue to ignore all my requests. They are just collecting money without running the application. read more

Ok, this is long overdue, and I don't know where my previous review went, but OH MY GOSH, I couldn't ask for a more dedicated building manager. I've been living on Douglas street for 3/4 years now, and every time I've needed anything from my door unlocked to plumbing issues Rolando has always been there. I'm terribly forgetful and often have locked myself out at all hours (kinda scary when you're living alone in Los Angeles) and every-time, always super patient, Rolando is there. I've never had an issue go two days without response, and he even sends a monthly email asking if there are any issues in the building to address. I'm forever grateful, and never want to move due to the attentiveness. read more

Ingenious Asset Group has been great ever since they started managing our apt complex. They always respond in a timely manner to any issues that arise, and company representative Lezlie Caballero always texts in person to make sure that repairs have gone well. It's nice to have a direct line as to receive quick answers, instead of having to leave a message and wait for a response. We're overall happy with this company and it's representatives. read more