Hanger Clinic has flushed itself down the toilet. The Orthotist I've been working with for years…read morehas never been good at communicating; lack of response to emails and phone calls were a norm. He always seemed sincere and honest but that trust is gone. He neglected to forward my braces and companion video to the manufacturer for three months. The video was actually not sent/received until last month. He blamed a vacation, being under staffed and overworked. He forwarded a note from the repair facility that said there was nothing wrong with the bilateral KAFO Stance Controll Braces. I suppose that it was an attempt at shifting blame back on me. But why did he take the video and send them in for adjustment if he didn't believe that it was needed? He told me that the Office Manager hired a "girl" right off the street because they were so desperate for help. This might explain why all my calls go straight to voicemail. There are a couple other companies in the desert. I recommend you check before you have a similar experience. Good luck!

Stephanie was delightful to work with. She studied my gait, coming & going & going & coming. She…read moreobserved how my weakened ankle tended to pronate inward. I'm getting some special orthotics today & can hardly wait!

Went in for a sling fitting after fracturing my clavicle snowboarding like an old kook. Didn't…read moreexpect the high level of expert care I received from this very unassuming outfit in Hemet. Well worth the drive from Murrieta. My figure 8 sling has me on my way to playing golf in time for a tournament next month. Thank you!!

I've come in to see Shaun Kaufman on several occasions. He not only has taken care of my diabetic…read moreorthotic needs but he has also looked at my sister's feet after she had a stroke and went paralyzed on one side of her body. During my 20+ years of being type one diabetic I learned a few things: Don't ever go to an office that doesn't show you respect. They never will. I've been to offices where I wasn't even treated like a human. You know the whole "You did this because your diabetes isn't in sparkling control." Or whatever other reason they have to be disrespectful. The fact remains, there really isn't much help training diabetics out there. I have a recently diagnosed friend who was released from the hospital with no training whatsoever on carb counting (and they wonder why there is a problem). So often, almost every medical office, we get that disrespecting. That "Oh she's a bad diabetic" Which is utterly humiliating. So during my visits with the orthotist/prosthetist Shaun, I feel respected. Shaun has never made me feel defensive about my condition or my sister's condition. He just wants to help make things better. My sister is developmentally disabled (on top of everything else) and Shaun is great working with her. The orthotics really help. Shoes these days (especially cute flats) don't have a lot of support. I love my orthotics because I can wear pretty much any flat shoe as long as the orthotic fits.

I was sent to Hanger Clinic for an ankle brace due to post tibial tendinitis in my right foot and…read morepronation which has caused me severe and debilitating pain. My first appointment was good. He was extremely thorough and answered all my questions and concerns. Everyone there is friendly and professional, yet easy to talk to. The office is very clean and the whole experience was great! I received my braces in a timely manner exactly when they said I would and I went back to pick it up and they fitted me into it and did some adjustments and sent me on my way. They told me if I had any questions at all or if anything happens with the brace to let them know and they will do their best to fix it. so far I've worn my brace not as much as I should have but the times that I have wanted it has helped a lot! I definitely recommend this office!

My dad lost his right foot below the knee due to the medicine he takes for his kidney transplant…read morethis was a first time experience in our entire family we were scared, and honestly uneducated here but with the people who work there, who've taken their time, to explain everything slowly and at our own pace it's helped greatly. Honestly this place 10/10 and the staff who work there 10/10

First, let me say that the people at the front desk are great - very friendly…read more I was referred here ( now called LEGACY PROSTHETICS) by IEHP because my orthopedic specialist ordered a custom CMC (thumb) orthosis. At my first visit, I was given a prefabricated wrist brace instead of the custom CMC orthosis listed in the referral. When I mentioned it, the technician went to check the order and came back saying, 'Oh, you're right,' and asked me to return on a day when their custom specialist was available. I returned for my 2nd visit today. The prescribed custom CMC brace should have rigid reinforcement (usually a metal stay) to immobilize the thumb joint. What I received was not a custom orthosis at all, but a low-temp plastic wrist splint made in front of me in just a few minutes, with flimsy, detachable Velcro straps and no real structure. For a true custom device, the mold is typically sent to an off-site orthotics lab for proper fabrication - that did not happen here. The material is flimsy, the straps can be easily pulled off the plastic base, and the thumb section doesn't support the CMC joint the way a real custom brace should. It feels more like a temporary ER splint, not durable medical equipment. Per my research, it's a temporary wrist splint - not even close to what the Dr. prescribed. I can't wear it on bare skin without irritation - I was told I had to use an old sock with a hole cut in underneath. I pictured like high school football player. To be fair, the technician was polite and tried to be helpful, but the product itself simply didn't match the referral or my medical needs. I hope this helps other patients who come here expecting a true custom orthosis.

I had an odd experience. Went to Palm Springs office for ankle brace. Picked out style and color…read morefor custom brace. Said it would take 3 weeks. 3 weeks go by and they call to say no brace. Blamed my insurance (which was already pre-approved). Say brace is now on order, but they me what style and color I wanted, and I realized they no brace was on order. They give me a temporary brace which helped. Don't know why I didn't get it on first visit to their office. FINALLY a big heavy leather brace came in. It was so stiff that it rubbed a bloody spot on my shin. And the heal was so bulbous, I couldn't get any shoe over it. It was total waste. I ended up buying a brace off of Amazon that worked better than anything they did for me. Only reason I gave a 2 instead of 1 was that the practioner was very nice. Woman behind desk, not so much. She never made eye contact. I think she was embarrassed by the bad service!

Excellence from top to bottom. I strongly recommend RGP to any amputee, especially if you're…read morelooking for insurance advocacy.

I can't speak highly enough of RGP Prosthetics and Thomas. The entire experience from the moment we…read morewalked in has been fantastic. Thomas is not only very knowledgeable, but took the extra time to address all of our questions and concerns. His warm and caring demeanor made us feel comfortable and at ease. Both Michael and Thomas were cheering me on the first time I walked with a prosthesis. They both helped adjust the leg in order to get everything just right. Jen schedules are appointments and always makes us feel at home when we arrive. Every time we leave this family run business, we feel confident in the care we received and wouldn't hesitate to recommend RGP Prosthetics.

I can't change my review it all happened just as I said. I looked to edit out a few words of…read morefrustration but couldn't. I compliment the manager. She returned my co-pay. I didn't see it in my account and called again about it. I apologize here for that. I'm distracted by chronic pain and make mistakes. I didn't report this clinic to my insurance. Why? Because they all put time into their jobs. They showed up. But didn't get the job done with corrective inserts. I hope changes are made so others don't go through this.

We had a great experience with Scope. Mike and his team handled getting my son's knee brace quickly…read moreand efficently. Would definetly recomend them!

always a pleasure to see Mr. Diaz and the front office staff..they are very welcoming and take time…read moreto talk with you....office is very clean and and comfortable.Any questions I have are answered...

been going for BTK for on like my 5th leg build, I moved from area and I still 45 m in drive just…read moreto keep them Ive been going for about 15 years to Hemet Prosthetics and they have been very good about getting the inserance to cover what I need to keep me walking. I really do apprieciate how they take care of my needs here I have gotten to know the owner Sean and hes a really good ethical person he really does seem to care about his clients.