Worst experience! I…read morehad an emergency surgery & was too weak to go home from the hospital 1) I was told Dr. Novac was my doctor while at the facility. Dr. Novac visited me once after I was admitted & barked questions at me. A couple of days later, there was confusion on my new prescriptions & I was concerned about my abdominal surgical site. I requested to talk to him again he refused to meet with me in the 11 days I was there. Husband called facility asking to speak to him & was told it wasn't permitted. (Red Flag) 2) Not once but twice, I had to correct 2 different CNA's? Nurses? about my meds being changed. In fact, I was already given meds that I wasn't supposed to take & I brought it up but was told I was mistaken. The young man who dispensed the meds, double checked & later apologized. The 2nd time it was a nurse, she argued with me, went out & grabbed the blister pack of pills to prove she was right & I had to point the name of meds on package & show her she was calling the meds by the wrong name! That was where the confusion was, both meds started with the same 2 letters. Scary! These are supposed to be professionals. 3) In 11 days, I was moved THREE times to 3 different rooms! I'm supposed to be resting to get stronger to go home. In all fairness, I initially requested to be moved to a quieter spot. The door to the rooms are generally left open & I had a light shining in my eyes all night long plus was in a very noisy busy area & they did move me in a day or 2. I was so grateful. This room was more quiet But every time the bathroom door was opened the stench of MOLD was super strong. I noticed there was a hole in the drywall under the sink & towels wrapped around pipes under the sink. One day, I had to let a cna know there was water on the bathroom floor which was mopped. Safety Issue! A few days later!! I was moved yet again. 3) In each room there are 3 beds. 1 bathroom. WARNING! It is not unusual for your roommate to be a sundowner. Be prepared for screaming and disruptive behavior all night. Nurses also come in the room at all hours to change their diaper and of course the lights go on & disrupt any sleep you might get. They are not quiet, either. I can't begin to tell you how anxious & stressed I became. Even with earplugs lights being shined all hours was so disruptive to sleeping. 4) Physical therapist & occupational therapists were very nice. However, I was super weak, had to use a walker, just had abdominal surgery & after a couple of sessions, I was so sore that I had to take tylenol and place ice on my abdomen for a few hours for 2 days. Knowing this, they continued to nudge me to do the exercises until I mentioned it to the head of the department in passing, then the exercises did become lighter. I was told by both therapists at different times I should have told them I was in pain during the session. But I tried to to tell them the discomfort did not happen during the sessions. Knowing how weak I was plus just having abdominal surgery possibly from the beginning warranted a gentler approach. 5) I had noticed that some "problem patients" would use the call button repeatedly for the nurses with stupid questions, etc. They were eventually ignored. But there is something so disturbing about hearing someone yell "NURSE" sometimes for hours. I was so stressed out. I was determined to be a good patient while here. It was clear to me that this facility was extremely understaffed. But ONE day I really needed to speak to a nurse. ONE DAY out of 11 days I pushed the nurse button only to be told the nurse would be right in. An hour later, I pushed the button & was told the nurse just had her break but would be right in. An hour later I tried again and was told yet another excuse. Nurse never came, I gave up and the next morning she came in to see what i wanted the night before without much interest. Very disappointing & frustrating. 6) Not always, but for the most part the food was less than cafeteria food. Some meals were ok. You fill out a meal form when you get there. I tried cold cereal for breakfast & it upset my stomach. I told 2 different people and also filled out another form but continued to get the food I couldn't eat. Sometimes, my roommate got my food by mistake and I got theirs. That's my experience. I hope it helps someone. In my case I was discharged from the hospital unexpectedly & my husband was contacted by a social worker or insurance agent (?) & was told I was going to La Paloma. This all happened within a couple of hours. Knowing what we know now, check with your insurance & see which facilities are covered. And if possible check the reviews. This was our first experience with a nursing facility and I'm not sure if they are all this bad, but it was a horrible experience.

Staff I really appreciate include Savannah, CNA - Brent, wound care nurse - Kianna, Admissions…read moreDirector - Keven, CNA. It feels so good when these people listen to you and truly care

After my dad's fall in Burbank, we needed a skilled nursing facility. We had a bad experience with…read moreone in Burbank that we sent him to immediately after his surgery. Both my sister and I live in San Diego and I decided on Bayshire Carlsbad for my dad's skilled nursing so he could be closer to home. From the moment we arrived to the moment he left, it was nothing but a pleasant experience for us. The staff was caring and prompt. Any request I had would be handled immediately. The PT's and the OT's are all solid and were honest about my dad's recovery which I appreciated. However, I want to give a special shout out to Alexis. She wears many hats at the facility, but she has easily been the best case manager I have worked with. She knew all of her residents and organized everything to make a smooth transition out of the facility. I would definitely consider Bayshire Carlsbad again for any future needs. Thank you for everything Bayshire Carlsbad!

Bayshire Carlsbad is one of the best skilled nursing facilities in the San Diego, CA area. There…read moreare clean rooms, hallways, kitchen and gym; each staffed with a highly competent work force. There is always a member of the nursing staff available to solve any problems-around the clock. There is quick response to patient call lights with a thorough solution always achieved. Doctors check on their patients, in person, several times a week and, are always reachable if a problem arises after hours. On top of all the excellent doctor and nursing care is a delightful kitchen staff who prepares tasty, healthy meals 3 times a day, with snacks and beverages always available!

My family member has been at Santa Fe Post Acute since it was still called La Fuente, and I can…read morehonestly say I have never experienced such wonderful care and service from the Social Services and Activities teams. CJ, the Social Services Director, was absolutely delightful, and Amarina, the Activities Director, was so kind and accommodating. She truly made my loved one feel seen, valued, and cared for. It brings our family so much comfort knowing they are surrounded by such compassionate people. We are very grateful for everything they do.

I would not recommend this facility based on what I witnessed while my elderly friend was staying…read morethere. The level of care, empathy, and professionalism was extremely disappointing. My friend lost her glasses, and very little was done to help find them or get them back. She also had a fall and her arm was hurt, and I did not see therapy being provided afterward. She was unable to move her arm even after we got her out of there. One of her family members gave her a phone for her to keep there, the phone got "lost" within weeks of being there. There were also times when staff would bathe her and she would tell them the water was too hot. Despite her saying she was uncomfortable, they continued without adjusting the water. The social worker at the time showed very little concern for her needs. He no longer works there, but his lack of attention was part of our experience. Elderly people deserve to be treated with care, dignity, patience, and respect. What I witnessed was unacceptable and, in my opinion, inhumane. People in a care facility are vulnerable and depend on staff to listen to them and take their concerns seriously.

After knee surgery, followed by 24 days in a high-end independent living/rehabilitation center, my…read morehusband's knee became badly infected landing him in the hospital 11 days. He then required 24/7 IV antibiotics and a facility with skilled nursing and occupational/physical therapy that was better equipped than before and willing to meet his needs. This time we chose Vista Knoll Rehabilitation and Skilled Nursing Center (Vista, CA). Vista Knoll is 5 Star Medicare rated and earned every star for us. Where it counts, medically and rehabilitation, Vista Knoll is top notch. They have a dedicated in patient new fully equipped rehabilitation facility staffed with exceptional therapists as well as top notch skilled nursing. These teams got my husband back on his feet and now back home! I'd be remiss if I didn't say thank you for caring and taking a personal interest in the wellbeing of your patients. The environment is one that lends itself to comradery between staff and patient as well as between patients. We are grateful and want to say thank you to Vista knoll for all they did for us.

I have a lot of respect for the cnas and nurses at vista knoll. The job is not easy but they work…read morevery hard to make sure patients are comfortable.

I can't think of a better company to recommend to help take care of a loved family member. My…read morewife's mom lives in Oceanside and as she get older she is struggling with staying independent and finding activities of daily living to be more of a struggle. Linda met with my wife and her sister at the home. She did an assessment of my mother in laws needs. Put together a plan. She then matched up a great caregiver to help her out. The money spent is well worth every penny, plus the piece of mind for the entire family. Finding a caring company that has all the necessary credentials, screens their staff, and does continued training really makes a difference also. I'd highly recommend this company.

We're pleased with the concern and care that was evidenced from our initial contact with A…read moreServant's Heart, and their desire and ability to match appropriate caregivers to the needs that we have. The caregiver staff is well trained in personal hygiene and safety, and are competent to provide the companionship and caring that makes my husband feel valued & respected. We highly recommend their services to anyone that is in need of in-home care.

I work for a caregiving agency, Home Care Placement, and we've had the privilege of partnering with…read moreGlenbrook Health Center for the past five years. Throughout this time, our experience has consistently been positive. From the moment I began working with their team, the staff at Glenbrook has demonstrated exceptional professionalism, compassion, and a genuine commitment to providing high-quality care. The nurses and caregivers are attentive, patient, and always willing to go the extra mile to ensure each resident's comfort and dignity. The facility itself is clean, well-maintained, and offers a warm, welcoming environment. Communication is another standout strength which provides great peace of mind for both families and care partners. In my role, I've also had the opportunity to collaborate closely with their team during residents' transitions back home with caregiving support. Their coordination during these transitions is outstanding, ensuring that residents and their families feel fully prepared and supported every step of the way. All of the families we've assisted following discharge from Glenbrook Health Center consistently share positive feedback about their experience, which further reflects the quality of care provided. What truly sets Glenbrook apart is their personalized approach to care. It's clear that the team takes the time to understand each resident's unique needs and works diligently to create a respectful and supportive environment. I would confidently recommend Glenbrook Health Center to anyone seeking skilled nursing care for a loved one.

If I could give 6/5 stars I would! I've worked in many nursing homes, post acute and independent…read moreliving communities. They have all lead me to feel that I would never put my parents or myself in any of these places. Until I came to GlenBrook. I would legit retire here! It's so clean, beautiful & well maintained grounds. Staff and level of care is exceptional. I can't say one negative thing about this place. Keep up the good work!

I called AALL Care with an emergency situation as my mom needed immediate care. Within one hour…read morethey had someone on their way to the house, and an overnight caregiver arranged for as well. I was astonished at the response time! Becky and Mary were so kind and thoughtful in arranging for her care, and both caregivers were absolutely wonderful. This was the first time my parents have ever had a caregiver in the home, so to have it go so well sets us up to transition into this next phase of life. I am so very grateful for their care and quick response.

Thank you Aall Care! The Owner is excellent and demands the highest qualified Caregivers and Staff…read more The VA only select's a few Agencies to provide staffing. AALL Care has highly trained Caregivers and CNA's. I highly recommend Aall Care if you need Med Reminders, Meals, Hospice, Transportation, Companionship.

After a few days at PV my husband has settled in. The PT staff, namely Henry, is amazing! One older…read morepatient who is at the facility told me he was once a person trainer and that the PT staff here did a better job than he did. The CNAs are working hard. The food looks pretty good (haven't tasted it) but my husband has. The admin staff is also outstanding. I wouldn't hesitate to send a love one here. Clean, attentive, professional, friendly, and safe.

The nurses are caring and well trained. Kind hearted and a wealth of information. The CNA' s…read moreanother story. Some try very hard in a thankless job. Others when you ask for them for something will say they will be back in a minute which turns out to be 30 minutes or more or they forget what you want. Suggest they write down things to remember better. They also need to be in the dining areas and stay when meals are served unless an emergency occurs. The food for the most part is deplorable due to a lack of supervision. Especially weekends. They need constant supervision wherein the company including the board of directors need to invest in another head chef in addition to what they have. They don't pay attention to detail most of the time. I would have only 1 to 2 meals a week that would be good. I would give the employees a language test before hiring. The administrators including admit and discharge areas are outstanding. I would suggest that instead of having the discharge review board on just Wednesday's they do this on all weekdays like the hospitals and other rehabs do. It would help if they told all the patients their disposition and intentions to clear up a lot of misunderstandings as it is the patients rights to know that as long as they are lucid.. The Doctors are mostly hospitalists and they do take the time to discuss their intentions with the patients. I had Dr. Bertani and he did a fantastic job getting me back to health on several occasions. The physical therapists are outstanding. They see all kind of injuries and are well trained to help each situation. I don't believe they need any improvement from what they do. Helpful and caring is their motto. Occupational Therapy also helpful and excellent. I believe once a patient displays they can successfully do things on their own they don't need to go over and over the same things and waist time spend it on patients that need it the most.