On-time fast and accurate. Very responsive and flexible on time and dates. Would highly recommend this company.

Lee responded to me within 15 mins of me requesting quotes to fix my pentair heater. He not only was able to inspect my heater within a few hours of the request but he was able to fix it as he had all the required parts in his truck that was needed. He was honest explained everything so someone who doesn't know pool system was able to understand. Best of all I felt he had fair prices have excellent customer service. I will use them again if I ever have any pool concerns l. read more

Great, solid company, honest on time and the tech we had was super super good. Many thanks RB and Judy Alexander. read more

Lee with Innovative Pool Service contacted me within 24 hours of inquiring for service for my pool. My pool was taking in air, and the pipes near the heater were bloated and leaking. Lee was extremely thorough of explaining the details required, the cost of the project, and the time to complete the project. He showed up exactly when he said, he was very communicative, and the prices were very reasonable. read more

Innovative Pool Service & Repair - All new plumbing and filter cleaned. - Pool & Hot Tub Service Near Me - Temecula , California

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I contacted Lee to install a Black & Decker variable speed pool pump. Lee was very communicative and did an amazing job with the installation. He is very knowledgeable in what he does and was able to re-pipe my pump plumbing leaving it much better than it was before. Thank you, Lee, for a great job! read more

Our pool motor died & Lee reached out immediately via Yelp & the problem was fixed within 30 hrs. Lee was quick, excellent diagnostician & quote was cheaper than Leslie's Pool supplies. Also, gave great pool education. We will definitely keep Lee as our pool business associate. Great work ethic & reliable! read more

I contacted Lee on Monday, July 24, 2021 after I read the +/- 95% glowing reviews, particularly the ones about heater repairs (Thanks to the Yelp reviewers, both positive & negative reviews). Lee was quick to respond. We decided on Lee coming Tuesday afternoon, July 25, 2021, but come late afternoon no Lee so I reached out via Yelp, quick to respond but he had an urgent personal matter to attend to so we rescheduled for Wednesday, July 26, 2021. That's life things come up unexpectedly, so you have to be flexible. Also, keep in mind I did not set some urgent pressing date/time re: heater repair. So it's now today, Wednesday, July 26, 2021... +/- 3PM & no Lee so I reach out via Yelp, quick response & informs me he will be here between 4PM - 6PM but most likely earlier. 6PM rolls around & still no Lee so I reach out again. At this point I'm a little irritated as there goes my whole day so I can understand the folks with the negative reviews. BUT I'm a reasonable person & I give people the benefit especially if I have never met them, again life happens & things come up, & during these crazy still pandemic times you need to be reasonable. Lee writes back & apologizes for running late & that the customer he was with ran longer than expected but is now on his way. I met Lee & he was professional, courteous but got to work on my Hayward heater straightaway , troubleshooting it. Lee was able to fix my heater after some tinkering around, hoorah! As before years back & now again, I had mice who decided to nest in there probably during the winter & made a mess (chewed tubing, feces, nesting material of twigs leaves etc). Lee fixed the air tubing (the material of the tubing attracts mice) & replaced the corroded pressure switch. Lee also gave me some handy advice on how to deter mice from returning by soaking cotton balls in peppermint oil & placing them inside the areas where mice tend to crawl in (I've heard of this method before from pool folks at Leslie's Supples, pest control folks, etc) which we did. Lastly, Lee helped me find a part on Amazon that had cracked (control panel keypad membrane) which saved me a ton of money!!! Lee went above & beyond. The reason for the long review which I'm sure some Yelp reviewers are most likely irritated they've continued to read this far is I wanted to point out that I read the all the reviews, both good and bad. If you just have some patience & understanding, be reasonable & willing to hear the other person out, you will most likely be able to work things out 99.9% of the time. For my instance, it worked out. Lee was genuine and I only have a positive review with my overall experience regarding the services Lee provided for my pool/spa heater repair. Thank you Lee. read more

Innovative Pool Service & Repair - Hayward pool/spa gas heater fixed; peppermint soaked cotton balls placed - Pool & Hot Tub Service Near Me - Temecula , California

Yesterday Lee T came over because I was having problems with spa retaining it's water level. He responded quickly to request for service and arrived on time. He was able to resolve the issue and was highly knowledgeable on pool pump, valves, heater and cleaning. He was very friendly and inexpensive. I will be going back to him for all my pool repairs and would highly recommend him. Thanks Lee read more

Highly recommend Innovative Pool Service. Lee was responsive, explained the repair clearly and performed the work needed at a reasonable cost. Happy to have the wireless Jandy system and to know that if I have any questions, Lee can take care of it. read more

After having the literal worst pool service ever, I was referred to Lee. He is fair, professional, and communicates extremely well. You can not go wrong with choosing his company to service your pool! read more

You are the best! Thanks for coming out same day and taking care of our Pool and hot tub service!

My main pool pump burned out and I upgraded from an old single speed 1HP to a new variable speed Jandy pump. Lee was extremely helpful and fast to respond to my questions, and we had a new pump installed the same day he gave me the quote. Very happy with the service and quality of installation. Five stars :D read more

Lee was able to fix our pump issue either the pool vacuum not works quickly. He was able to advise on what the problem was and fix it within 20 minutes. He seems to know how these pool systems work and had some valuable information to let me know how to maintain our pool. Much better then the company who cleans and is supposed to be maintaining our pool. I would recommend this company. read more

Our pump motor died, and I was dreading the news that we needed a new motor, pump, whatever. Lee T. replied to my Yelp request in just a few minutes and showed up the same day! He immediately diagnosed our problem and completed the repair in less than a half hour. Fast and knowlegeable, I'd definitely recommend. read more

Ok, so this guy replaced our check valve and the outlets in the back of our filter tank. He said he'd come back with a gasket for my filter, and take a look at our hot tub led that had stopped lighting. However, he never came back or called back. Now, just under 2 months from when he did his repairs, both areas where he worked on now leaking! Not just a little leak either. So I call him back, he says he'll call me next week, and to text him my address. Which I did. No call. Talk to him today, after more than a week, he was abrupt and dismissive and even had the nerve to say "they weren't leaking when I left"! Unprofessional and rude. Look elsewhere for help with your pool needs. read more

Pool quit working a couple days ago, called Lee he was out within 10 minutes, no service call, no trip charge, free estimate, makes you wonder how someone stays in business that way. Not me, this man knows how to run a business, wasn't here more than 15 minutes, diagnose the problem and had my pool back up and running with in that 15 minutes, no charge. Lee will have all my future business, Thank you Lee for your great service and professionalism read more

We got a referral to innovative pools because our pool heater basically died out. We don't live close but needed someone asap. I'm so glad we called Lee! He was affordable, reliable and very kind. read more

Lee is by far the best pool guy in the valley. Excellent service and is fair and honest about pricing and repairs to our family's homes but to others whom I recommend him to. Always do a top-quality job for a great price. I have trusted Lee for years, and he even fixes above-ground spas. read more

I hired Innovative Pool service to replace a pool pump and circuit board as well as to do a one time service on the pool before it closes escrow since the water was turning green. He said it would be done on Saturday. I checked with him on Monday and he said the part wasn't in stock but he'll do it today. I check on Tuesday and he said his truck broke down. I checked on Wednesday and he said it will be done by the end of the day. It's now Thursday and he hasn't done the work and he hasn't returned my call. Not once has he called me to let me know about the delays. We are closing escrow soon and are running out of time. His communication and professionalism have been less than impressive so far. I will not use Innovative Pool Service for future needs. Update: Lee saw my review and was very upset. Turns out he did start the job but never communicated it to me and didn't finish. He said he would not finish until I removed the review. I asked him to send me a bill and I would pay him for the work he did and I'd have someone finish the job. He became very aggressive and still has not sent me an invoice. The pool is still green and the pump motor he replaced still doesn't work and now I have to pay him and someone else to finish what he started. read more

Lee has been servicing our swimming pool needs for the past year! When we first bought our home, the pool was green and Lee came right over and transformed it back to beautiful blue. And recently the pool heater was acting up and wouldn't work. I sent Lee a message and he fixed it right away! Good work, on time, great communication, would recommend this service. read more

Lee is WONDERFUL!! We were new to the area and like everyone else started calling companies from yelp and google. we went through 3 other pool cleaners before finally finding Lee and his company. Lee is very knowledgeable, friendly and invested into the well being of your home and pool. We operate a short term rental and he is always looking out for the interest of the rental and quality control of the pool. He is always available by text or call and goes above and beyond. HIGHLY RECOMMEND!! read more

I have plowed through 2 idiots / pool companies in the past year. I was in the Leslie Store and got Innovative's card from the sales guy. From the first visit it has always been YES and always NOW. Chance does our pool; he is timely, friendly, thorough, professional and genuine. Our pool has never looked better. The only BAD news it took a year to find Innovative. If I was Lee I would clone Chance and give them all a raise. Great Company read more

Innovative Pool Service & Repair - Pool & Hot Tub Service Near Me - Temecula , California

Lee is fair, responsive, and caring. Any question or issue I may have due to my ignorance or error, he is quick to answer or fix. He is timely and if there is an emergency or will need to reschedule, he calls before he is scheduled to arrive. I appreciate his integrity and customer service. When he first came to give a quote and to rescue my pool from a less reliable company, he was respectful and treated my children and animals with care, compassion, and a sense of humor. His quote was fair and my pool is now serviced regularly and looks great. I would highly recommend Lee. read more

I was in a pinch.. My pool just stopped working and I sent out multiple quote requests through Yelp. Lee responded 2nd, but was the first to come to my home. Several came out and gave me quotes, but Lee was the most honest. I did my research and searched the web for answers to my issues. Lee was the most spot on. I needed a new pump and needed to redo the pipes. Knee deep in a master bath remodel, I just wanted someone to fix my pool. Lee had holiday plans and still made me a priority. When all the other pool service companies were saying no, Lee showed up at my house at 730pm and worked till 930pm. End result? My pool is working! Stop searching! Unless Lee runs out of hours in the day, you'll be taken care of! I HIGHLY recommend Lee to anyone that needs his help! read more

My pool needed plumbing repair and cleaning. Lee responded quickly and was able to come out the next day. He was able to fix the plumbing quickly. After the repairs we decided to have innovative pool service to take over the cleaning of the pool. I highly recommend giving them a call if you need any pool service in the area. read more

Things don't always go smooth or as planned but at the end of the day what separates good people from trash is how they handle it. We respect Lee and his business ethics. Our encounter wasn't the smoothest but we were refunded anything in question. I won't recommend Lee any longer but he's a fair man all things considered. read more

Our pool pump started smoking and then stopped working altogether. I called Lee expecting to hear I needed to waited weeks for a repair but he was willing to come out the same day to replace it. Lee ultimately replaced our old broken pump with a state of the art variable speed pump that's a lot quieter and that's going to save us a lot of money on electricity. I'll definitely be contacting Lee for any other pool services we might need in the future. read more

Lee is the best and reliable and very honest thank you Lee for your service today I recommend you anytime to anybody

Lee's knowledge of pool service is amazing. I manage 20+ airbnb's and each time a homeowner asks for assistance finding a pool service, I recommend Lee with Innovative Pool Service. With continuous guests coming and going, pools and spas can get pretty nasty and have lots of issues. Pools and spas are one of the main features my guests want on their vacation. I know I can always count on him to be out there cleaning, repairing and preparing it for my incoming guests anytime I need him. The pools look clean and I know they are in great working condition. There are a lot of pool service companies to choose from, however, Innovative Pool Service is not only reliable, their prices are competitive for the great service provided. I highly recommend it. read more

Lee installed a heat pump on my pool to keep the water warm through the colder months. The unit he installed is excellent and has been doing a great job bringing the temperature up. The installation was quick, neat and professional and I would thoroughly recommend Lee to anyone looking for pool equipment or maintenance. read more

Excellent Pool Service Company! We hired Lee back in June of 2016 due to constant inconsistent service we were receiving from another local service provider and we've gone through several. We couldn't be happier with his service, professionalism and expertise. He is able to diagnose problems effectively and get them repaired quickly for a reasonable price. Quite frankly he's the best pool service professional we've ever dealt with in 10 years of owning a pool. Overall, I would highly recommend Lee at Innovative Pool Service as he is honest, consistent, provides thorough follow up and prompt service always. read more

I had an extreme problem with my spa which wasn't cleaned properly so I was forced to find another spa cleaning service. To my amaze, I called Innovative Pool Service and Repairs and they showed up within a couple of hours and fixed our problem so we were able to use it again. This company is very quick to respond and are very affordable. He showed up every week and cleaned our spa and we never had a problem after that. Very friendly too. I really appreciate the level of service I was given. I highly recommend to anyone looking to have their pool or spa taken care of. read more

Horrible communication! Gentleman came out and I was told he would return the following week to complete the job. I was strung out for about a month before he disappeared completely. Many text messages and no reply. read more

We have used Lee's pool service for over 3.5 years! He's gone above and beyond always. From last minute issues with a faulty heating issue that needed attention immediately before a large pool party to the kindness he shows our large breed dogs and little ones who always want to help him clean. He's a good man with an amazing work ethic. A good pool service company is so hard to find, he 100% stands out from the rest. As for the one negative comment from the Chris R. Realtor below. What. A. Joke. In fact I feel it's my duty to say something about this as Chris was the scum realtor showing our neighbors home whose pool turned green. We set a showing appointment to see the property as we had an interested family member in Purchasing it. 1. Chris asked on the spot if we knew any good Pool men that serviced the area. 2. The listing had been sitting for over 2 months and the pool was green...what agent allows a vacant property pool to sit that way. 3. Lee came immediately (that's same day!) to look at, asses and tell Chris what needed to be done. 4. Chris asked lee to fix the costly repairs only to be paid when completed. 5. For as flakey of an agent to get a second showing of this property Chris was equally as flakey about letting our pool man back in to make the repairs! 6. This was a classic, realtor doesn't do their job, fairs poorly for the sweet sellers and realtor try's to place blame on someone else ...pretty sure the listing sat until Chris was replaced. And no the property was not in escrow when Lee was asked to make repairs because we introduced lee to Chris during a showing appointment. Let's see if Chris responds to this review...hey Chris? Did you actually sell the home or did you lose the listing first. We have a phenomenal community with an outstanding pool man who services many of our neighbors homes and scum like you who take to his reviews and trash his name? I'm disgusted we ever met you let alone introduced lee to you. Who treats someone like this that came to your listing in less than a 20 minutes notice. I hope your broker gets wind of your behavior! read more

Innovative Pool Service & Repair - Pool & Hot Tub Service Near Me - Temecula , California

I had contacted this guy, who came out and looked at my job. I was told he would send me an email with the cost. No email. Was told he would come out and make the repairs. He never showed up. Contacted him a couple times and again he never showed after he said he was going to. After saying he was going to be there to do the repairs and start pool cleaning, he never showed and never got back to me. read more

i have been dealing with his lack of responsiveness for over a year. I first contacted him and he responded and we set a time for him to come over. He didn't show and didn't call after my wife waited for him most of the day. I called him serval times and he didn't answer. Not until I left a 1 star review on yelp did he response. He asked me to change it and he will be over. I did and he came over and looked at the jacuzzi but then ghosted me again. Again I had to hunt him down for a response. He finally told me oh I need a part that isn't in. I asked how long will it take, and his response was, he didn't know. He then tells me to ask someone else to come fix it because he is to busy. This would've been fine to know in the beginning because other repair people had told me they couldn't do it. So, when I never heard from him again I just got frustrated and that's why I'm leaving this review now. My experience with him is that if I could give him a 0 I would but I have to give 1 star. read more

Last night we noticed the spa button on our Pentair heater wasn't working so I immediately went to yelp and started searching. I found the highest rated pool maintenance company and reached out for an estimate. Within a minute Lee responded back that he could come by the next morning. He was prompt and had our heater up in running in a matter of minutes! That is excellent service and the reason why his company leads the reviews on yelp! Thank you Lee, you now have another loyal customer! read more

We moved into our new home with kids excited to swim and a pool that was a non-working mess. Lee came over immediately to start working on it for us and we were swimming in a few short days.! He drained the pool, power washed it and repaired it. Him or his assistant had been over every day the first week working on it and ensuring its running properly. In read more

Innovative Pool Service & Repair - Before and after picture - Pool & Hot Tub Service Near Me - Temecula , California

We were given Lee's card by Leslie's pool supply! We were given quotes by a previous pool guy telling us we needed a whole knew pump! We were STRESSED! we called LEE to pull out the pump so we can take it to a shop to possibly get it repaired instead of buying a new one and he came out the same day! HAAAALLLAAAALUUUAAAA He knew within minutes it just needed a new part. Which he had in his truck! He is the most honest worker we have met in the pool industry! He saved us a fortune! And he literally showed us that our sauna does work! By just flipping on a switch that the other pool people couldn't do! I highly recommend This pool repair company! It's hard to find honest people but this is your guy! Thank you for the bottom of our hearts! When I said we needed an Angel well Lee you were it for us! I highly recommend Lee! read more

Great service. Lee came out same day I called. Simple pump repair down promptly the next day. Knowledgeable. I would would use his services again. read more