I absolutely love my new glasses! Thank you so much to June for helping me choose the perfect…read moreframe.She was incredibly patient, knowledgeable, and professional throughout the entire process. She gave me great recommendations based on what suited me best, and I never felt rushed. I've been wearing my new glasses while driving, and my vision is crystal clear. Best of all, I don't feel dizzy at all--they're comfortable from the very first day. I highly recommend Jean if you're looking for someone who truly cares and provides excellent service. She's so kind, professional, and a pleasure to work with. Thank you again!

Great experience! Friendly staff, excellent customer service, and a wide selection of glasses. They…read moremade the whole process easy and enjoyable. Highly recommend!

I had a great experience at Dr. Lou's office! Dr. Jeff was awesome -- friendly, professional, and…read morevery patient. The whole staff made me feel welcome. ドクター・ジェフがとても丁寧に診てくれて、スタッフの皆さんも優しくて安心できました！ Highly recommend this place! Go Dodgers

The staff is friendly and patient.. Great customer service. A lot of glasses to choose from!…read moreScheduling an appointment was easy.

****CASH OR CHECK ONLY****…read more Fast 30 min appointment. Eye exam. The doctor is very fast and efficient. After the eye exam, he gives you a paper and that's the prescription. And you're off.

Dr. Chant was very attentive. Kent from front desk was very…read morehelpful too. You could text them with anything and they get back to you on time.

I've been a patient at Harvard Optometric Center for over 30 years under the same ownership. They…read moreconsistently provide excellent customer service and precise prescriptions.

I've been coming to Harvard Optometric Center since 2007, and that alone should tell you how great…read morethis place is! The staff is always friendly, knowledgeable, and professional, making every visit smooth and stress-free. One thing I really appreciate is how fast they are at getting your lenses or glasses set up. No long waits or unnecessary delays--just efficient service done right. Another major plus is how well they handle insurance. Unlike other places that require you to pay upfront and wait for rebates, Harvard Optometric Center applies the insurance directly and only charges you for any remaining balance. This makes the whole process so much easier and hassle-free. If you're looking for a reliable and professional optometry center, this is the place to go. 18 years and counting, and I wouldn't go anywhere else!

The place is a little small and can feel a little cramped but that shouldn't deter you. Dr. Penn is…read morekind, polite and a very good listener. He's highly professional and will make sure you get exactly what you need and ask for. I read by another reviewer that the selection of frames is very limited. But for being a small place, and only having one set of eyeballs, why would you need a wider selection and making more of a cost unnecessarily? They have more than enough and help you keep the cost down. Erin is excellent in the front office and helps you keep everything affordable if need be. The expertise, professionalism and etiquette of Dr. Penn will continue to bring me back to his establishment.

The Doctor is very knowledgeable and office staff is very patient and helpful with all our needs…read more Would recommend them to everyone.

Always the best eye glasses here. The very best service my special thanks to Joan for her amazing…read morework. I appreciate her dedication and support always helpful and so pleasant helping me get my eye glasses I always go here to adjust my glasses and every one is helpful. Joan your amazing customer service always makes me happy thank you so greatly

I picked out some beautiful Jimmy Choo frames they are perfect I'm excited to wear them always. The…read moresales woman told me I have expensive taste but the frames were no more than $300. They check my eyes thoroughly. They were very nice.

I've been wearing prescription eyewear for close to 50 years and this office really stood out in…read morecustomer service and the upgraded technology used during my eye exam. EVERYONE was professional, friendly, and efficient! I enjoyed the experience from making the appointment to the excellent assistance I received in choosing new frames. I highly recommend this predominantly women owned small business!

I always receive great service from Dr Hoshi and her staff. They really took their time helping me…read morefind the perfect pair of sunglasses for my next vacation!

Always a nice place to go to. Most are just pleasant and seem to like their job. Most associates…read morehave been very helpful and patient with customers. Except for the young Asian girl on the front office of the optometrists. She was rude AF. I asked her a question nicely and mid sentence she just busted "no!" Girl didn't even let me finish my question. Mind you, my question was not even answerable by yes or no. Girl needs some training on listening and respect. Silly! Other than that, the visit was pleasant.

Am I invisible? Because that's how I felt ordering glasses from this Costco optical center…read more After getting my annual eye exam at the optometrist, I thought it would be convenient to just order glasses at Costco, right after my exam (I went to the optometrist who had an office inside the Costco). I started looking at glasses. The selection was ok, but not amazing. I wasn't too particular so I just picked a pair. When I turned to the kiosk for help, NONE of the workers seemed to be make any acknowledgement of me in any way. Finally I see that there was a ticket dispenser (like at a deli) and grab a ticket. Why couldn't ANY of the 4 workers in the kiosk just point to it and let me know? I stood around for about ten minutes being invisible until a number was called. Not my number, so I waited again. More time passed before they thought to call the next number as the previous number called never responded. When I finally got around to being helped, the staff member was fine. Polite, efficient. But by this time I was already annoyed. Waiting to be helped took longer than my actual eye exam. I paid and was told I would get a text when my glasses were ready and to just walk around to stand at the register with the sign so I didn't have to wait next time. Was she acknowledging that I was waiting around for an excruciatingly long time this time? No idea I get a text that my glasses are ready, which is nice. I go to the register with a sign and wait. And wait. And wait. And wait. Omg did I put on my invisible outfit again? There were 2-3 people working on the kiosk. Only 1 was with a customer, the other 2, I have no idea what they were doing. I stood at the register waiting for more than ten minutes, before ANYONE even acknowledged me. What is UP with this lack of customer service?! I'm ok with waiting, as long as I'm being TOLD that they're busy and I need to wait. I don't appreciate or enjoy being IGNORED. There's a very specific system at the optical department, which is fine but be mindful of people just standing and staring. Say SOMETHING. Again, I was SO ANNOYED and irritated about the customer service that by the time I was being helped fit my glasses, I just wanted to leave. I think I was incredibly rude and dismissive of the tech, but I was so heated. I'm not expecting white glove service with staff fawning over me and helping me every step of the way. But also, DON'T ignore people. If a customer is standing and STARING, it won't hurt to say, we'll be right with you, or asking, do you need help? Even writing this review is getting me so mad and upset. I will NEVER go back to Costco optical. I'd rather buy expensive retail than deal with feeling this ignored and invisible.