On Friday, we bought a Pathfinder with Tony and worked with Dustin from Finance…read more We had a phenomenal experience- Tony had a great sense of humor, and did not hesitate with honesty- which was greatly appreciated. He stretched his time and efforts to get us the best deal, and we walked out feeling excited and secure. Dustin was respectful, honest, and realistic. Highly recommend this dealership, and specifically Tony and Dustin for your car needs!

Our car dealer, John Perez was AMESOME! He communicated and did EVERYTHING he could to make my…read moreexperience a good one. However, when Donovan in finance called me, he put me on mute and wasn't answering my questions and he told me I'd be paying a higher monthly payment than I should be. John took over on the financing and expedited the rest of the sale. Thank you, John.

I recently had the pleasure of working with Cody while I was out of state, and I honestly couldn't…read morebe more impressed by their level of service. Even though I didn't end up purchasing the car I was interested in, the experience was top-notch and worth mentioning. From the moment I contacted them, Cody was incredibly responsive and helpful, patient, never pushy and most importantly transparent. He was genuinely interested in helping me, even though I was not local and couldn't come in for a test drive. Their professionalism and customer-first attitude stood out, making me want to purchase a car from them hopefully in the future. I can't recommend them enough for anyone looking for a seamless and hassle-free car-buying experience, whether in or out of state! I do need to give James a shoutout as well. He hopped on a late afternoon call with me and was so patient, transparent, and understanding as well which was so comforting to know as he was the sales manager. overall, great team, great guys, great cars!

Went in for a safety recall…read more I did love the video the tech sent; it was great how the technician explained things in general about the health of the vehicle. Kai (sp?) and Mercedes at the service desk are great, wonderful personal customer service, at the service desk. The challenges: Communication. I left multiple voice messages over several days for the service center, requesting a return call to schedule a service. I never received a phone call back. I brought my vehicle in for a safety recall, and when the technician sent me the video inspection of the vehicle, he didn't mention that the safety recall issue had been fixed let alone what he did to fix it. I received two different texts from two different phone numbers that had texted me about my vehicle being ready for pick up or asking me if I wanted to complete a $450 wheel service. I replied to both numbers, asking to confirm the safety recall had been fixed, no replies to my text. I then attempted to call the service desk and kept being put into voicemail, but I know voicemails aren't returned. The safety recall letter mentioned that the dealership may be able to provide me transportation. I work 1.7 miles down Ken Pratt Blvd. I was offered a loaner car. It didn't make sense to me to borrow one of the loaner cars for a 4 mile round-trip to for the loaner to sit in my work place parking lot and not be available to another customer. Each time I have come in I've used Lyft for the 1.7 miles to my office and the 1.7 miles back to the dealership. A friendly customer service ride would've really been the shining star of customer service. I'm grateful for the free oil changes that I received when I purchased my vehicle and that McDonald Mazda North was able to do those for me. But I won't be back now, unless for a safety recall, now that I've used up the free oil changes. I'll be going to a smaller more personal mechanic. Y'all have a business to run and you have certain goals for your business. Your goals and my customer service experience hopes just don't align.

Wow! I love these people!! amazing service, kind, honest, so so so grateful... thank you!!read more

Horrible!!! Used…read morethem for possibly 5 yrs servicing 4 different cars. They are good at general mechanics. But complex, No!!! Here are 4 situations that made me see new mechanics: 1.) 8 yrs ago, I overheated the engine and cracked the block on my 1984 Landcruiser. They rebuilt the engine, for about $8,000.00. While in the process, Tim claimed the bottom did not need rebuilding. So they closed up the engine. But I was now burning oil. 2 Qts/ 500 miles. They refused to fix the problem. Tim blamed that I told them to not rebuild the bottom end of the engine. (Ask him about it!) 2.) Just last month, Feb 2026, the catalytic converter on my Landcruiser started to fail. They installed that about 6yrs ago, for about $1,200.00. 3.) 2006 V70,Volvo had a small radiator leak. I brought it in each of the 2 times the Low Level light went on. Each time, they could not find the leak. The 3rd time I brought it in was because the radiator blew and the car overheated. I told them to check that I had not cracked the block before repairing the radiator. They repaired the radiator first., about $1,200.00. Then determined the block was cracked. (Rebuild by Swedish Motors was $6,000.00.) 4.) 2009 S80 Volvo. Had them look at this car to see if it was safe to buy, for my 17yr old daughter. The results of their inspection was "it's in great shape". 1 yr later the transmission went. And I found out that this was the one yr Volvo used a Ford impala transmission. No replacement parts, used or rebuilt transmissions were available, per Swedish Motors. I had to scrap the car. When I confronted Tim and Tyler that they should have known this about this model they said that was something I should have known about the car. NOTE: These guys do not deserve those big stickers on their front window that say Toyota and Volvo. Call me .... Dave Longmont, Co 720-745-9460

I brought my 2025 Camry in for a TPMS malfunction warning on what should have been a relaxing…read moreSaturday morning. Instead, what followed consumed my entire day and left me frustrated, out $199, and completely let down by a dealership that had every opportunity to make this right. From the moment I walked in I was informed of a $230 diagnostic fee with no guarantee it would be waived -- even though my car is still under full factory warranty. The stated condition was that if the cause turned out to be something outside of warranty coverage, the full $230 would stand. When the service advisor came to the waiting area to ask about my tires, I mentioned I had recently had a winter-to-spring tire swap done at Discount Tire. She surmised on the spot that Discount had not properly reprogrammed the sensors and that because the cause was external to the vehicle, the warranty would not cover it -- but she would reduce the charge to $199 plus tax. No negotiation. That was simply what I was told. When I checked out and asked the service advisor what the $199 was for, her entire response was a single word: "Labor." No elaboration. No breakdown. Just "labor." For nearly $200 on a car still under factory warranty, I deserved better than that. The issue was ultimately confirmed as incorrect TPMS sensor IDs -- a programming problem, not a hardware failure. What made this experience truly infuriating was what followed. My invoice was so poorly documented that it contained no separate technician cause and correction notes -- just a muddled block of text that didn't clearly explain what was found or what was done. I needed that documentation to seek reimbursement from the tire shop. A completely reasonable request. Instead I spent the better part of my Saturday being passed around, ignored, and ultimately stonewalled. A separate representative who called me after the fact claimed that Discount Tire wouldn't have the equipment to reprogram Toyota TPMS sensors -- an assertion that is simply incorrect. TPMS programming tools are industry standard at every professional tire shop. This felt like a convenient deflection rather than an honest assessment -- and frankly, it was insulting to my intelligence. That same representative attempted to transfer me to Ryan, the service manager. The call dropped after six rings. Ryan never called me back. I then called him myself and left a message. Still nothing. A service manager who can't be bothered to return a customer's call says everything about the culture at this dealership. When I followed up by text requesting clearer documentation, the advisor acknowledged the invoice was inadequate and said she would relay the feedback to her service manager. No offer to correct MY paperwork. No follow-up. Just silence. On a Saturday. When I was sitting there waiting for help. I've since canceled my 15k service appointment and will be returning to the dealership where I purchased my car. I came in with a straightforward problem and a reasonable request. I left feeling dismissed, overcharged, and robbed of my entire Saturday. Stapp Toyota lost my business today over a documentation request that should have taken five minutes to fulfill.

I purchased a 2026 4Runner TRD Off-road from them about 3 months ago and it's been a nightmare from…read morebeginning to end. They tried to lowball me on both of my trade ins, by several thousand dollars on both. My Tacoma was understandable to have a slight drop due to some dents, but they tried to offer me 12K lower than middle ground trade In value. And then 3K below middle on my K5 because "it had high mileage", but that middle ground was for THAT mileage, and the Kia was pristine. After hours of fighting and finally come to an agreement, I thought we would be good. Just a week ago I went to put my plates on but both holes on the back were stripped from the sales person installing the wrong hardware and forcing it into place. I called in and they wanted to charge me $200 to fix when it was THEIR fault. When I said "that's f***in wild" and laughed, the service rep forwarded me to the manager with no warning or word. THEN, I left a VM to the support manager this last Wednesday and still have no word. Take your business literally anywhere else, this dealership is a joke. It's no wonder they aren't BBB accredited.

We were in the market for a used truck and CarGurus lead us to this gem! Andrew was most helpful…read moreand super friendly! The truck we were interested in was just as advertised! G2 fixed a chip in the windshield and were very upfront! Everyone we worked with was extremely friendly and helpful (even answering a million questions!)! If you are in the market for a used vehicle, give this place a try! You won't be disappointed!

One of the best service I experienced at a dealership. Nick…read moreDeSimone was very friendly and patient with us. He worked with us through every step of the way. He was not pushy or condescending like most car sales person. Valued us as a customer regardless of if we were to purchase as car from him. Because of this, we will purchase again with Nick. I've already given my friends and family his contact because they in the market for another car.

We went to see a car and bought it from Kaylee! She was communicative, knowledgeable, and willing…read moreto find us answers if she didn't have them. She made the buying process easy and we got a car that fit our budget and our lifestyle. I highly recommend the business as well as Kaylee!

Great experience Israel is a great guy and was very helpful. As with all used cars get an…read moreindependent mechanic check and then decide. Very reasonable and flexible negotiation.

Decent prices, but the car I bought was seeping oil from the head gasket that was never disclosed,…read morehad to find out during my first oil change. When I reached out to the salesman that sold me the car, he had left in the matter of two months.....not happy with the situation, buyer beware.....

I highly recommend I-25 Kia dealership, and particularly the salesperson Carlos Rubio, who made the…read moreentire buying process very simple, stressless, and efficient. I purchased the vehicle remotely from out-of-state, due to I-25 Kia being one of the few Kia dealerships not charging a dealer markup on the Telluride. I was able to do all the purchasing paperwork & loan paperwork online, then sign some paperwork that was mailed to me. I really appreciated not receiving any hardsell on the extras options. Then when I picked up my vehicle, it was very quick, around 15 minutes, for them to show me the features, and then I was on my way! I would send anyone wishing to buy a Telluride (or any Kia, for that matter) to Carlos Rubio at I-25 Kia!

Service department doesn't know what the word service means. The lack of communication and struggle…read morewith time management is egregious. I am a FT Uber driver, my car being my only job. It went in for an engine problem that was determined to be covered under my warranty - I was not given a rental to use for an entire week, leaving me with no income. During the course of my cars stay, I think I was given an unprompted follow-up by the staff maybe twice. Can't count how many times I heard "we will give you a call with an update" without hearing anything for over a day, everytime I've gotten an update I've had to reach out. As of yesterday, my car has been in this shop getting its repairs for a MONTH. I am finally going in to pick it up today. This has been a nightmare. I can't speak for the sales department, but given how my engine gave me problems I couldn't have prevented or caused before it even hit 100k mi, I can't even say I recommend Kia as a brand. Holler at Toyota if you want a longer lasting car. And if you're in need of service, with any ability to go elsewhere- drive right past this place and keep going.