Worker was extremely rude and disrespectful. Talked to me like I was stupid. I will never come back to this place because of how I got treated as a customer. read more

Daughter and I stopped in about 6 pm on a Friday night. Young women behind the counter appeared to be working on a to-go order. She mumbled something without looking up and continued to work on the order for the next 5 minutes as we just stood there. It's a small place - we're standing like 24 inches away from her, so it was uncomfortably weird. Anyway, I ordered a brookie, which was really good , and my daughter got ice cream, which she enjoyed. So, five stars for the tasty treats, minus one star for the strange service. read more

Placed an order for a few cookies to be delivered to a local hotel. The menu wasn't super exciting - a lot of variations of birthday cake, chocolate chip and peanut butter chocolate - but it fit the need. Delivery was quick and the driver was friendly. Cookies were warm and tasty. Prices seemed fair. If I lived closer or had more reasons to send cookies, I might take advantage of the CookieMagic to get a free cookie or free delivery. read more

Honestly, 5 stars just because they has to deal with that Gabby girl this past week that assaulted one of their employees and verbally assaulted everyone in her way, all because she was asked to wear a mask. Also their cookies are great. read more

Insomnia Cookies - Gabby, who couldn't handle a mask wearing request, moments before disaster. - Desserts Near Me - Athens, Ohio

I ordered a delivery from them almost two hours ago and have yet to receive the food or any communication. I would not recommend.

I've had this exact scenario happen at least five times when ordering delivery: 1. Order cookies, with no vegan cookies chosen in my order (and even sometimes with NO VEGAN SUBSTITUTIONS in all caps in the order notes). 2. Get delivered the vegan alternatives to the normal cookies I order, which are dry and disgusting. 3. Call the shop and request that a new order gets delivered that matches what I actually ordered. 4. Either get a bunch of attitude from the guy answering the phone and a delivery an eternity later, or more often, I get no redelivery at all. This most recent time it happened, the guy on the phone didn't even seem to know what order he was having redelivered until I had him repeat my order and address back to me so I knew he would actually look it up and not blow us off. We'll see if this order actually gets redelivered. read more

Great cookies that live up to their reputation. Some I would like to have baked a little longer to firm up the middles - still, warm, gooey and delish straight from the oven. Choco peanut butter is fabulous as are any with molten type centers read more

Insomnia Cookies - a box of assorted pastries - Desserts Near Me - Athens, Ohio

Atmosphere was nice. People were friendly. And we got to watch a little bit of Dawsons creek always a plus. The cookies were amazing and the ice cream was OK. Open till 3 AM, smoke em if you got them and go get you a cookie. read more

The website was difficult to navigate and after trying that for a few minutes, i gave up and called the 1-800 number. My two orders were placed and Appeared to be taken care of efficiently. But... when the orders were being delivered they used my phone as the contact not my two daughters. Also there was a mix up of what i ordered and what they received. I ordered cookiewiches they received just plan ice cream. If you try to contact the local store directly that is impossible. You can only call the national number. Very frustrating. After many texts between myself and my daughter she finally received her order about 5 hours after the stated delivery time. Not sure i would use them again. read more

Soooo delicious and the cookie sandwich is definitely shareable! Great if you want a seeet that you want a taste of home too!

Snickerdoodle. If I could end my review with that word alone, I would. Please get the snickerdoodle cookie! I've heard of Insomnia cookies before, as there are a few where I live in Atlanta, but I had just never given them a chance. However, as my coworkers and I were sitting across the street in 'Pig Skins', Insomnia caught my eye from the window. Upon leaving Pig Skin, we stopped my a nearby hookah venue and stayed pretty late. But to our delight upon leaving the venue, we noticed that Insomnia was still open. They close at 3 AM! Where else are you going to get freshly baked cookies at 3 am?? I gave into temptation and bought the box of 6 cookies. Best purchase of the evening. I ordered snickerdoodle, peanut butter and sugar. I fell in love instantly. Upon ordering, they pull the cookies from under the register where they are being stored in an oven to keep them soft and warm. First bite of snickerdoodle was phenomenal! So phenomenal that i went back the next day (hoping my coworkers don't read this, I'm supposed to be eating better) and purchased another 6! Needless to say, these cookies are SO worth it. I think that once you've eaten 21 of their cookies in the span of 8 days, like myself, they deserve 5 stars. read more

i asked for a chocolate milk but the man rang me up for a cookie when i said chocolate milk. couldn't return it or do anything about it. guy looked like he hated his job and was rude. read more

Waited in line only to be told they do not accept cash, left without cookies. Not worth it

They came to our hotel door with fresh warm cookies. The cookies were so warm and so many flavors of cookies/brownies. Also they deliver ice cream. They stop delivering at 3am. The best ever! read more

So many chocolate chip cookies were eaten at 2am in the dorms with my roommate. They delivered quickly and they were always warm and melt in your mouth. Soooo good. read more

Great cookies! Horrible delivery service and lack of communication with the store ordered from. Placed an order for delivery at 12:38pm on 11/16/21 with a 30 minute delivery wait time. By 1:34 I called and spoke with a woman at another location because you cannot directly call the store. She placed me on hold to find my order which had not been addressed yet. She then said it was out the door for delivery which took another 25 minutes. Order arrived at 2:00. The delivery driver was not polite in his response when asked about the order. Great cookie but for the $4 delivery fee plus tip this was not worth it. read more

These things were delicious! I had the mint and the lemon white chocolate, I want both again. I am in NY and don't think it would be a bad idea to start walking to get another cookie, thats how much I enjoyed ours. Soft, warm and made with something addictive... hopefully they are legal. I thought they were called Insomnia Cookies because they are open until 3, but I think that it's because I now lay awake at night dreaming of these things. My wife said her cookie wasn't as good when it cooled down... mine wouldn't every last that long so I guess mine would always be awesome. These made a great dessert to the hot dog joint around the corner. read more

I called Insomnia to ask if they had white milk because chocolate milk was the only option online. I called multiple times and waited on the line for about 15 minutes and no one answered my call. It was only 12:30 am and I was extremely upset when I was unable to order the cookies. Your product gets 5 stars, but my experience gets 2. read more

This place is just what Athen's nightlife needed! A great bakery open till 3am. Cookies are served warm and can be delivered to your apartment (with a glass of milk) or picked up on your way home from the bars!!!! The cookies are soft, warm, and gooey, without a doubt the best cookies I've ever had. Cookies are $1.25 each or there is a 12 cookies for $12 deal. read more

Insomnia Cookies - insomnia cookies - Desserts Near Me - Athens, Ohio

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Nonexistent costumer service paired with horrible lack of urgency on delivery makes for a lousy experience all around. Ordered a dozen cookies and I never received them (had to call customer service for a refund). I'd be mad if I wasn't just disappointed. The only redeeming quality about this place is the food, which is delicious, but so is every other Insomnia Cookie establishment at any other college campus (take Miami, for example). The steep prices don't help, either. It seems like all semblances of courtesy and urgency are lost here. None of the workers seem to give a shit, so why should I? I will not be giving Insomnia my money again. At least not the God-awful Athens, Ohio store. read more

It's hard to argue against a place that sells cookies deep into the night. The smore cookies are ridiculously good.

Ice cream was a little creamy tasting. Not bad. I did seem to get chocolate chip rather than cookie dough as I ordered which was weird. Did I get a weird area of the barrel that just had no dough? Idk but was weird. Portions were fairly large price was a little high but again not bad. read more

We ordered Insomnia cookies an hour and a half before our club's meeting. We did not receive our cookies for an hour and 7 minutes after the desired time. My organization is very disappointed in Insomnia Cookies, because our meeting was over before we got the cookies. The driver who may or may not be Tanner delivered sub par lukewarm cookies to our org. I will not stand for this. Also to not have a store phone number is unprofessional! read more

Last night a couple friends and I stopped by here right before the movies. It was a very slowSaturday night in Athens. We got in there and immediately I noticed how small this place was. 5 people in total were in the building and I had no room to move at all. I got a brownie and it was SO GOOD. But during my transaction the cashier cussed at least 4 times. Not professional at all, But maybe that's what they're shooting for. Either way, I didn't enjoy my experience there but the food was super yummy. read more

They have great customer service and amazing cookies, they always are fresh and warm, I recommend them to everyone!

Awesome Cookies!! Love the hours and the fact they deliver. OMG just moved downtown and was tired from moving all wkend. Ty!! It took about as long as delivery for pizza. Happy with the timing. read more

Super delicious fresh, hot, cookies! I honestly can't speak to their delivery service but I've never heard anything bad about it. The have a wide variety of cookies, and they're so good! They even have milk to go with the cookies! They're located conveniently on court street and they're open late. read more

Insomnia cookies are amazing! You get a better deal if you buy them by the batch or in bigger quantities, so they are good for groups of people/sharing with friends! Yum read more

All bad things can be erased with a cookie. This place is magical.

I had a sweet tooth, so my son recommended this place. We ordered an oatmeal raisin cookie, a butter cookie, a chocolate chip cookie and a snickerdoodle. I honestly thought we were going to get 4 room temperature cookies, but no, we got 4 hot cookies, freshly made. Nice! They were a little undercooked, but they were still delicious! read more

Cookies are awesome and the delivery is prompt. If you are ordering for delivery from their website or app it is nearly impossible. You cannot call the store directly and customer service takes forever with the 1-800 number. They figured out the issue but it really could be a lot more user friendly. read more