Fast service, but limited selection at this location. While they keep all of the originals in stock, they didn't have many of the seasonal flavors that I really wanted to try. read more

I would give them a 9/10 I got a snickerdoodle and a brownie with ice cream the snickerdoodle cookie was 10/10 I didn't eat the brownie and ice cream together I ate them separate the brownie was 7/10 it's big but taste good the ice cream was a 6/10 only because I door dashed it so it was kinda melted my bf got the chocolate chunk and the confetti deluxe he gave them a 6/10 altogether he said the chocolate chunk was plain and he didn't understand the hype he said the confetti cookie was good and was 8/10 read more

Insomnia Cookies - Vanilla ice cream and cookies n cream - Food Delivery Services Near Me - Cincinnati, Ohio

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Super disappointing. These were not good at all. The chocolate chunk was sort of okay but essentially just a warm grocery store cookie. The sugar cookie was just gross and undercooked. No flavor. And both were tiny for the price. ($3.75) Will not go back. Could have gone to CFA for a much lager cookie that tastes way better for less than half the price. ($1.65) That said, the place was very clean and the staff was friendly, so I guess they have that going for them. read more

I am not a cookie lover. More on cupcakes for me, however this place is soooo good! Their cookies are always freshly baked and they are super soft! This is our second time coming here and they don't seem to disappoint. We ordered the M&Ms, peanut butter chip, chocolate chunk and snickerdoodle. When we got home, we heated it up for 10 seconds and it still held that goodness. You can order online and noticed you can have them delivered (door dash). Love this place so much! read more

Insomnia Cookies - Food Delivery Services Near Me - Cincinnati, Ohio

Needed dessert, but not everyone wanted ice cream. Cookies were mentioned, so....... Here we are!! Great choice. Folks behind the counter were friendly and helpful. Everyone got a fresh cookie, but I opted for a cookie'wich. Two scoops of peanut butter insomnia tracks between two fresh chocolate chip cookies. Whoa!! So good! My wife got a macadamia nut cookie. Loved it! My daughter got a chocolate chip cookie. She loved it! If you're looking for a dessert just a bit different, this is the place. (No pics, I ate too fast!! Ha!) read more

We had cookies delivered last night and they were delicious! We all had a sweet tooth that was cured plus some. The cookies were gooey and buttery. I loved the snickerdoodle and chocolate chip. The peanut butter wasn't great though (and I normally love peanut butter cookies). read more

Insomnia Cookies - Dozen - Food Delivery Services Near Me - Cincinnati, Ohio

Saw an advertisement for the new vegan sweet potato pie cookie. Overall, it was pretty good. I don't think it will be around for a long time as I believe it's a seasonal option only. It has some marshmallow type flavor which added a nice touch to the cookie. read more

Insomnia Cookies - Sweet Potato Pie (vegan) - Food Delivery Services Near Me - Cincinnati, Ohio

I'd give it a 7/10!! location fire! but I got a double chocolate chip cookie and it tasted a little minty, like hello it's double chocolate not mint chocolate! i did get it as a ice cream sand which so that part was great! I'd say YOU GOTTA GO but don't have your expectations to high or to low just don't have any! the service was good! and the ambiance highkey needs more tables!! read more

Very good peanut butter cookie. So good that I wish I had another. I don't think it was the revel wine talking, this cookie was good.

I ordered a 12 pack. Then my daughter in law wanted the delivery changed to Mothers Day. No answer at the moronic Downtown Cincinnati store. I called the National customer service number. They agreed to change the delivery date. Ha ha ha. It was delivered today. Against my wishes. I will never use this company again. Zero customer service. High prices. Plus tipping. What a zero store in Downtown Cincinnati. And incompetent customer service at the national number. What a joke. Never again. read more

The service today was great. We had an order for 6 people- cookies and ice cream. The young lady on staff made sure we had what was ordered and needed. The gluten free cookie for me was delicious! It was nice that they had an option for me. read more

The best cookie sandwiches. But cashier got some cookie dough stuck up his ass.. got a attitude for no reason at this location... and got no customer service skils... Other than that my sandwich was BOMB Been to other locations great taste and service. Except here... read more

Insomnia Cookies - a person holding a plate of ice cream and chocolate chip cookies - Food Delivery Services Near Me - Cincinnati, Ohio

I'm giving this a 4 star review simply because the Vegan, Gluten Free Chocolate Chip Cookie is actually pretty good, and it's hard to find GF cookies that are not stiff and crumbly. The deluxe cookies should also get 4 stars, but the classic cookies only 3 stars. They're okay, but nothing to rave about. I was the only person in the store, so I was served quickly and had my cookies ready to go within a few minutes. The workers were hanging out front chatting when I got there, but they came in once I arrived. I went in the mid afternoon during work, so that might be why it wasn't busy. I'll be back for the GF cookie! And maybe grab a deluxe if I feel like spending $3+. read more

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To whom it concern, My name is Lee Acoff the food service manage @ Cincinnati Children's Hospital College Hill Campus. To say we are disappointed is an understatement. Our order was delivered over an hour late, 12:15p delivery time. We received the order at approximately 1:30p. The cookies are for the kick off of employee appreciation week. Also, we did not receive the campfire classic cookies. They was substituted for double chocolate mint cookie. The staff made the choice of what cookie they wanted, now no one wants the double chocolate mint cookies. I would have appreciated being notify of that change ahead of time. This has been an absolute bad experience and first impression Insomnia Cookies. When I called the Calhoun st. store where we placed the order, Ms. Edith was nice nasty! read more

Stood in the waiting area for 10 minutes. To be told they don't have all the cookies... I don't recommend going here at all. Unless you want a free concert. read more

My go to when I need my chocolate fix at any hour of the day! Will always find an insomnia location because when the chocolate fever hits, you don't have much time! read more

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So we were out last night in Cincinnati & wanted to grab cookies on the way back home. We stop at the OTR location and Immediately notice there is only one worker. Tons of people in the store. We got to the front to place our order & got to meet Dominique. She was AWESOME. We asked if she was the only one which she was. She took great care of us, was super nice and accommodating. went above & beyond for us. Please get this woman raise & make her day corporate. Seriously. Wont ask again lol. She was unfazed and handled the situation like a boss. Made sure we got the cookies we wanted and again, Was there handling a late night rush by herself. That woman is a boss & a gem. Dont lose her. read more

Cookies were cold & old. Disappointed. Had insomnia from CLE & BUF and they were hot and delicious.

THIS LOCATION IS THE WORSE THEY DONT TAKE CASH ! The cookies were not soft but burned on the bottom ... the ice cream sandwich for 6.00 was worth 2 dollars at best ! Please please don't waste your money here !!!! This is to expensive for just cookies that up in Clifton use to be really great ! read more

Big mixup (wrong product and gift message) in my expensive delivered item from this store. What was delivered looked & sounded absolutely ridiculous. (why would I say " I was told to bring dessert" to a woman who was hit by a car?! ). Customer service was awful in response, and lack of company follow-up shows they do not care about customer concerns. I recommend taking your business somewhere that cares about you as a customer. read more

Vegan and gluten free options are actually really good! And most cookies are served to you WARM! Highly recommend.

I thought the concept was late night cookies - not here. If you want late night cookies you might as well make them yourself at home. This is try number two here. The last two visits we have waited at least 20 minutes because "they don't have the flavor you want" ready. Tonight was the last chance we ordered two peanut butter and two white chocolate macadamia and we had to wait 10 minutes which turned into 20 then when we left and checked the bag we didn't get our full order. While waiting we watched tons of people leave because they would have to wait. I think this location needs a visit from corporate. read more

We tried their vegan cookies (bday cake, double chocolate chip and reg choc chip) and they were delicious!

Kayla (who was covering from Lexington) was fabulous! She was kind, gracious and a FANTASTIC WORKER! Insomnia needs more Kayla's! read more

Speedy service and deliciously warm cookies. We stopped here after visiting the arcade next door. Although this is a small store the cookies are still good. They were falling apart as we held them and ate them, I wish they would have stayed together more. read more

Excellent rich and very flavorful cookies that are great warmed or just as is. My favorite is white chocolate macadamia. These cookies are individually wrapped and it's easy to freeze them without losing their freshness. Highly recommend and many flavors to chose from! read more

Love this place and the staff is always very nice to me and my friends, but be warned of the homeless man. When you go into the store-- nothing is wrong. U get ur cookies, eat them, have a nice time. U walk out and BAM-- there he is. He will tell u he is hungry, but when u offer him cookies and milk, he will refuse and say he wants a pizza, so therefore u have to give him money. I don't carry cash on me so I don't have anything to give him, but he almost attacked my friend once when he went to take some cash out of the atm. The people at the bar saved us and distracted him, but he followed us halfway back to where we were parked. Yummy cookies, scary guy. read more

This is a great idea.. poor on implementation. Regularly late. and this last order I sent to my nephew at University of Cincy ... never arrived. No text to tell me... no text that it arrived.. but I did get the pleasure of paying for the order. Tried calling... transfers to dead air... trying to resolve or at least get my money back for the order. read more

Stopped by for a single cookie on 1:30 on a Friday to find the shop apparently abandoned? Wth?

Waited for over an hour and finally cancelled delivery order. Called Grub Hub (their delivery service. They refunded the money but very disappointing read more

This is a great place for cookies. This store is understaffed and orders are delayed. But the young woman running the store all by herself worked her ass off to complete in person and online orders. Recommend the management decentralize ordering capacity(turn online ordering on or off) at the site level. This young woman did her very best and was very polite with some frustrated customers. read more

Ordered cookies from the insomnia website. Delivery driver drove circles around our block, stopped in front of a house down our block, never got out of the car, marked the order delivered and drove off. Still sitting on hold for support. read more