Of course walking by I had to get a cookie. As it goes with Insomnia it is what it is. Not anywhere near the level of Levain, Chip City, or Schmackary's but decent enough in a pinch to satisfy a quick cookie craving. Double Chocolate Chip and I was on my way. read more

Insomnia Cookies - Desserts Near Me - New York, New York

Small location but they still offer seating. The service was great. They had a bit of issues with the staff and they made up for the time I waited for the cookies to bake. The cookies are absolutely delicious. My favorite is the Deluxe peanut butter cup and chocolate one. Always fresh and good. They have a variety of flavors. They also have milk and water. Pro Tip: download their app and you can get a free classic cookie and on your birthday week a free deluxe cookie. read more

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I just went inside to order some cookies, and the staff didn't seem interested in helping. One person was just in the back vaping. I guess that's customer service for you the vibe wasn't welcoming at all. read more

Even though I prefer these cookies over Crumbl this location was not as friendly as many that I visited. The cookies were smaller then other Inssomnias I have been to I will not return to this particular location read more

I got delivery from this location tonight. The delivery time was LIGHTING quick! I almost couldn't believe it! Definitely 5 stars for the delivery service. The presentation of my cookie and ice cream was in the cutest box and the ice cream was the perfect temp when it arrived. I had the Reese's peanut butter cup filled deluxe cookie and a scoop of peanut butter insomniac tracks ice cream. Both were good, but I felt overpriced for the size. The deluxe cookies are more expensive and I felt that this one was very small. It was similar to a Chip City cookie with the way the filling was, and they definitely do it better. I thought the ice cream was ok, but it had almost a minty flavor? Maybe it was next to their mint chip in the freezer. I really liked the addition of oreos though. It was sort of like a PB cookies and cream! Overall, I always enjoy insomnia, but I would order a different type of cookie next time. read more

I've heard a lot about these cookies. I'm a crumbl fan personally and insomnia doesn't quite hold up to that. These felt a little old, not really gooey, but yes tasty. Could they have been sold at a Trader Joe's in a plastic container? Yes, that's what the quality felt like. But it was fast and it was really sweet and tasty. Just missing the gooeyness and the softness. read more

Insomnia Cookies - Double Chocolate Mint - Desserts Near Me - New York, New York

I navigated my way here. It's right around the corner from the NYPD so expect to see some police activity here. :) There was no line. However it took a bit to get served. Lots of options. I just wanted a traditional chocolate chip and oh boy $over $3 for 1 cookie but they pulled it out of a drawer oven under the counter and it was ooey gooey good. Almost too sweet. Glad I only had 1! :) read more

Insomnia Cookies - Grabbed my first Insomnia cookie - Desserts Near Me - New York, New York

There's a reason new Insomnia Cookies' locations keep popping up pretty much everywhere: it's hard to go wrong with them. I'm a lover of their traditional chocolate chip, but the double (and even triple) chocolate chip cookies are also very good. The s'mores cookies are beyond decadent... a meal on their own. I don't go as far as giving them 5 stars - although very good, they're not the best in my opinion - but they're still solid. Plan on getting them to go, as little to no space is available to eat them inside (like in most sisters locations). read more

Great cookies. I ordered 4 pack deluxe. Employees are really awesome. Thank you dry much. Cookies are phenomenal. read more

Insomnia Cookies - Desserts Near Me - New York, New York

Cannot believe it took me so long to have an insomnia cookie experience but better late than never!! I LOVED the classic cookies so much that I now think about the next time I'll stroll by to pick one up. This location was super nice! The staff was quick and helpful. Everything was clean and I really appreciated the information they gave my friends and I. I felt welcomed, I can't believe they don't have better ratings they for sure deserve it! read more

good cookies cookies really loved it had a great taste and Good service, I really liked Kiara vibe store employee, had great vibes read more

I'm walking down the street and I see and smell cookies. I look up and see that the place is named Insomnia Cookies. I figured that it might be part of that bigger chain, especially with the graphics, fonts, and such. I went inside, asked if they were part of the Insomnia Cookies I knew, got an affirmative answer, and decided to have "dessert" here after having some pizza nearby. The cookies were warm, moist, and tasty. After learning I really like Keebler cookies, I decided that soft and moist cookies are the way to go. I settled on a double chocolate cookie and an oatmeal raisin cookie. The young lady helping me was patient and polite. The prices were fair, even with the bump up for NYC compared to other locales where I've had Insomnia Cookies. They even have gelato for those who might want that. If I'm going to have gelato, I want it to come from a bona fide Italian gelateria. But, given how tasty - and messy - the cookies were, I'm glad I stopped in. On my first visit to the nearby pizza shop, I headed north along 9th and wound up eating my slices near Columbus Circle. After my second visit to that same pizza shop, I headed south to walk through Times Square and then catch transit to northern New Jersey from the big Port Authority Terminal. Hence, I was able to buy Insomnia's tasty cookies and take them along for the trek toward 42nd and 8th in a small "to go" box. For the longest time when I was younger and didn't know any better, I used to call it the "Port of Authority." As I walked up to and through the Port Authority Terminal, I kept thinking how stupid that must have sounded. read more

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BLUF:. Nice soft gooey cookies sandwiching some creamy ice cream. What could be wrong? I've never been to an insomnia cookies location before. It certainly smells wonderful all the way from the street. The woman at the counter was very friendly and we got nice hot cookies for our ice cream sandwiches. My only complaint is that they tend to run out of certain flavors of ice cream pretty early in the evening so you might have a more limited selection. They're also a little bit more pricey than I think they justify, but this is New York after all. I've had worse for more read more

I love insomnia cookies with a passion. Truly one of the great loves of my life. BUT when I went to this location I was very disappointed. The cookies were not their normal soft and gooey consistency. They were over baked and too crunchy. Tragic. The flavor was still there though. The service was quick, but I would've waited longer if we could've had some fresher cookies. Also disappointing because I went with someone who had never been before and now I seem like a fool. I fear he will never truly trust my taste again... read more

Insomnia Cookies - Desserts Near Me - New York, New York

Insomnia cookies continues to grow in NYC, and the new(ish) 53rd street and 9th avenue shop in HK is a nice, unfortunately all too convenient location. Somehow, we always end up popping by after a bar or a bite to eat before heading home. The cookies are nothing super special, but served warm, which makes them ooey gooey delicious. Insomnia has a standard selection of cookies (almost) always available, including chocolate chip, double chocolate chunk, sugar, birthday cake, and several others. Their deluxe size is a tad bigger, and they have gluten-free and vegan options, too. In June, they had a blueberry cookie that was out of this world. It was a special, so I hope they bring it back as a permanent addition. They also have several ice creams, which I haven't tried but want to, and can make an ice cream cookie sandwich out of it. I've never tried delivery here, but from what I've been reading I wouldn't suggest trying , at least from this location. Better to pop by. read more

do it. just go get the cookies you want at 11 pm. it's right there. and you can get the mini ones if you don't feel like a whole one. read more

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Kenneth was amazing!! We came in and he offered such a great energy and positive light for our friends birthday!! Thank you so much for being so helpful in our cookie choices as we were so indecisive! read more

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In a nutshell: What was once an innovative bakery with late night delivery it is now a substandard brand that you can easily skip if you live in NYC and craving sweets because is not worth your money. GOOD What is this good for? If you got the munchies or leaving a bar craving for sweets and you happen to be walking distance to one of the location is more convenient than ordering something and yet... thats is not going to save you (At least this location) from rude customer service. The box they come in will typically keep the cookies warm even in a chilly windy night and that's something! BAD I have both purchased in the store and have it delivered (from the same location) but I will refer to what I ordered last week... An ice cream sandwich that just discovered I have to put myself together with melted ice cream... are you fkidding me?! Not only am I located less than 10 mins door to door, they delivered it late and find this mess didn't make me happy. Specially because if is the same guy that have served me before who should not be working with clients period, like you give the most antisocial a position to deal with clients?!!! The same lack of attention was not unexpected. WORST The cookies were standard OK, they don't have a "brand flavor" anything you offer taste pretty much your standard cookies you can easily buy at supermarkets like TJ, same amount of sugar and all. What you are getting are simply warmed up goods delivered to your apartment... I'm pretty sure you can reheat any baked good you can buy from anywhere else and unless you live in the sticks there's always a bodega or deli open at 3 AM with easily scooped icecream options... You don't need this business, period. read more

Insomnia Cookies - Deluxe Bigwich - Desserts Near Me - New York, New York

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We solved our late night post theater sweet tooth craving by making a visit. The smores cookie and Brookie did not disappoint. This place is small with just one table so we ordered and took the treats back to our hotel. There was virtually no wait. I love that this place is open late. read more

Insomnia Cookies - Smores cookie and brookie (cookie brownie) - Desserts Near Me - New York, New York

Cookie with ice cream. It's a an ice sandwich. It is so good. I chose 2 different cookies with 2 ice cream flavors. One of the best treats I've had. read more

I saw a young man sitting in the window seat playing on his phone and thought he was a customer. I walked in, looked at the menu and waited, expecting someone to come from the back of the store. I heard a voice but it didn't register. Only when he, the man in the window, looked directly at me and said with a rude tone, "Tell me when you're ready," did I realize that HE was the employee. As he walked by me to reluctantly go behind the counter, I asked if he looked at me prior so I'd know he was talking to me. He raised 3 fingers and said again very rudely, "I asked 3 times!" On that note, I said thanks. He said have a nice day. I said you too and left so that he could continue enjoying the content on his phone while I took my money elsewhere. read more

Whewww where do I begin!! I came here to get a sugar cookie for my child. They usually ask for a big cookie meaning Insomnia cookies. I step into the store and there are two workers behind the register. I asked the female worker if they had the strawberry shortcake cookie. She said no they don't them then the male worker (Shamel J) interjects and says that it's not available anymore. I said oh ok when I do come by I ask about them because I was told by another worker that they get them occasionally and I had gotten some about a month ago. Instead of leaving it at that he continues to go on..... pretty much saying it's impossible for me to have received those cookies as they come out in the spring or something to that affect. OKAY!! And how he knows this because he keeps track of the freezer stock at this point I'm annoyed. He's doing too much!! I asked a simple question and you're pretty much calling me a liar. LOL. So I told him that I know my cookie flavors and I definitely got those cookies in THIS SHOP! He goes are you sure not New Jersey or another location being sarcastic. I then informed Shamel this isn't a battle and he said yeah it's not. I proceeded to pay for my one cookie and just leave it like that. One thing about me is I don't tolerate lackluster and outright TERRIBLE CUSTOMER SERVICE. There was no need for his nasty and sarcastic attitude. I got home and began to think about what transpired this afternoon and realized I actually took a photo of the cookies. I've attached the photo dated 8/25/23 that I couldn't have possibly received per Shamel. As I told Shamel it hadn't even been a month since I had the cookies and my receipt showing today's date reflects that as well. So if you're unsure of what you think you know honey just put it on mute! read more

Insomnia Cookies - Desserts Near Me - New York, New York

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This is a busy location! I stopped in to order a cookie cake and was told to order online. The only issue was I wanted a vegan cake and that's not an option online! I was told to specify in the notes section that I wanted a vegan flavor. About a half hour later I get a call from the store to confirm my vegan choice and I had the cake about an hour after that. So quick, so easy, and great people working. And the cake was a hit! read more

Insomnia Cookies - Vegan Birthday Cake Cookie Cake - Desserts Near Me - New York, New York

I go so much further out of my way to get insomnia cookies than I'm proud to admit. Like, full blown detours. But whatever their peanutbutter cookies are the greatest invention of this century. read more

Service was quick and attentive. The ice cream sundae is delicious and the cookies are so sugary but I guess that's the point of a cookie. This is a great location and the prices are typical Manhattan prices. read more

Came all the way and this sign was up at 2pm on Friday June 3rd . Cookies are good, small, but business is not reliable . read more

Insomnia Cookies - Closer kid day for no reason ? - Desserts Near Me - New York, New York

DW and I were very happy with the cookies we picked up here. We were a bit nervous given the average 3 rating. But we were quite pleased with all the flavors we ordered. Served warm, I'd say an easy 4/5. And our cookies were nice and soft and gooey! read more

I had the peanut butter cookie. I thought it was just okay. I also tried the double chocolate & in my opinion I felt these cookies were just average to me. Not worth the money for me. read more

That's my favorite cookies.Cookie was really wonderful!. I loved Red Velvet and Chocolate Chunk. They were friendly service. I hope come back soon. I recommend!!!!! read more

Insomnia Cookies - Desserts Near Me - New York, New York

This insomnia cookies location is just a joke! First of all, there's always smth wrong when you order thru Grubhub or Uber eats, delivery time is never accurate. The last drop for me was when I called the store asking the status of my order, and was told that I did a preorder for an hour later, when I've already waited for 40 minutes, when I know for sure I did not and it was supposed to be delivered within 5-25 minutes. The guy on the phone gave me a terrible attitude, was arguing with me on how I placed the order, raised his voice and hung up. Love their cookies, but will not bring a penny to this business ever again. read more

This location is the absolute worst. Staff has been so unfriendly - even the store manager - and they all only care to hang out and chat in the back. And every time I get it delivered it takes 2 hours and I live a few blocks away. The amount of times I've had to contact customer service is ridiculous. read more

Save your money. This is a great concept but the company is operated by incompetent and rude staff. 90 minutes after ordering it, still no delivery. Everyone that answers the phone has a different story. I was told I was getting a refund and they didn't do that either. Just horrible! read more

Sadly, the terrible service overlaps the delicious cookies. Service is slow, inconsistent and normally wrong. sometimes they don't even bother to deliver the orders read more

We were nicely greeted by Chris and aunt and they gave us great service. They had all types of cookies him and this was during Father's Day weekend read more

The cookies could have been hotter, but none the less they were soft and warmish. I got the double chocolate chunk cookie and chocolate chip also. Definitely a good late night snack. read more

I got cookies for my friend, 3 chocolate chunk and 3 snickerdoodle, which state they do not have nuts, but after eating them she immediately got an allergic reaction. She is allergic to peanuts and the reaction she got was the same as when she has had peanuts. Her allergic reaction was really bad and we think it was residual peanut cookie residue on the paper packaging. Please do better!!!!! read more

Great attention and efficiency, they helped me with a cookie cake and it came out great despite the longgg wait, they do their best

We came to New York for vacation. Middle of the night to us wanted something sweet. Insomnia delivered in 30 min warm delicious cookies as well as ice cream. Who would of thought at 12:30 am you could get warm cookies delivered?!! read more

I wish it could be zero stars. Worst of the worst. I ordered. They processed my card. Then called to say they didn't have what I wanted in stock and it was my responsibility to order different cookies. When I refused to sub. they acted like my request for a refund was "a shock"....spent almost an hour on the phone before they finally deemed to give me a credit. Also, Homophobic. read more

I ordered cookies to be delivered to my girlfriend. They delivered the wrong order. She called to let them know, and they said they will re-deliver it. 90 minutes later still nothing, so she calls back to cancel because she just wants to go to bed instead of waiting up any longer. The store manager who answers proceeds to yell at her for being impatient. Unacceptable service for shitty cookies. read more