When I finally stepped up to get back on track with my dental care, Emily really, really empowered…read moreme and kept me feeling like I could keep going, even when I wasn't making as much progress as I would like. I'm happy to say I'm finally on a consistent daily routine and seeing improvement to my gum health that a decade ago I thought was impossible

I don't usually write negative reviews. As a business owner, I understand that people can have…read morenegative experiences sometimes and our businesses' reputations are vital to our livelihood. However, I have given this practice several days now to follow up and attempt to respond to my concerns and they have not. I went in for an initial appt and was not clearly informed that I would not have a cleaning. They told me it would be $320 out of pocket for the first appt including full xrays (they never asked if I had xrays done in the last year or if I wanted them done - looking back I would have gotten some sent from my last dentist). They gave me a tour of their many exam rooms and only one dentist - which made me question the quality of their care. The hygienist was struggling with equipment that was not working properly and after explaining that I have a phobia of vomitting and don't like feeling like I may gag, it took a solid 45 minutes of xrays to get it done. She was doing the best she could but it was a really awful circumstance and she was struggling to keep her cool. There was no problem solving or attempt to move me to a different room. The dentist was informed of the issue and seemed only minimally interested in noticing it or fixing it. Next the dentist came in and roughly pushed his fingers into my mouth attempting to put his finger down my throat despite my saying I did not like or want him to do that. He didn't explain why he needed to do so (I have never had a dentist do this before) and stated he would do it when I wasn't paying attention. He then proceeded to quiz me about anxiety and seemed to be making some judgments about what was wrong with me and handed me some information about a tedx talk but didn't share what it was about or how he felt it related to me. Later I went home and watched it and it referred to people with tongue issues, breastfeeding, posture, swallowing and snoring, which I do not relate to AT ALL. I am not sure what he felt my problem was - I asked but he seemed to have his own agenda hidden in his mind which he did not communicate to me. I also didn't ask for support with anxiety (I am a psychotherapist and am clear and comfortable with the symptoms I experience). It was clear he needed to feel intelligent but failed to get to know me before diagnosing me with issues that were out of his scope of practice. It was super judgey and condescending. The lack of clarity was confusing as well. Then they ushered me to the front and said I would come back for a cleaning. When I explained to them that I didn't have clarity that I wouldn't get a cleaning, I got some defensiveness and some apologies. I explained that I felt swindled into their "membership plan" bc I had just paid $320 and didn't even get my teeth cleaned, just a horrid experience. Financially, it would have made sense to sign up for that deal, now that I had already sunk $320 into my care there, but I didn't want to return and felt I had just wasted a bunch of time and money. I feel like you should be able to consult with a dentist first before feeling like you are committed. This dentist and system made me feel I had no choice - no voice or say. I asked to speak to the dentist or someone and by the time they finished loudly sharing my concerns in the back office and finally returned to touch base with me 10 minutes later, I was crying. I explained that I didn't have the emotional bandwidth to discuss it in the office right then and there. The dentist said he wanted to resolve it and I said I just needed to leave at that point. They didn't offer to reduce or waive my fee, just let me go ahead and pay in full and leave crying. I would have expected that if they really cared to resolve the issues, they could understand that I was too overwhelmed to talk in that moment and that they should follow up by phone or email later that day or the next day. I feel like this dentist is focused more on making money and feeling valid as an expert than he is in his integrity and care of patients as a dentist. Oh - and they use business sales tactics to gain 5 star reviews.

This place gives top notch service - quick and virtually painless if that can be said for a dentist…read moreoffice. We love coming here just sad we moved away and cannot continue going to this office

I'm so happy that we found this office. I tried Dental Horizons first and felt like I was a $$…read moresign there. They insisted on new X-rays because the ones from my last dentist weren't digital, even though they had been taken only 6 months prior. I went to Longmont Family Dental and they happily accepted my X-rays. My visit was great, no problems. My whole family goes here now.

Longmont Dental Loft is so great. From the front office staff to the dental assistants and…read morehygienists on up to the doctors you can tell this fabulous practice is run with both patient and staff satisfaction as priority. Thank you for always taking such great care of me and my family and friends. And Bentley is such a fabulous bonus :-)

First dental checkup in 3 years. My former dentist didn't take Medicare, but Dental Loft does!…read moreAfter the best, most thorough initial exam I've ever had, I was told that my teeth look great, but I do need 2 crowns for molars that were filled with amalgam over 5 decades ago. From the front office, to the hygienists, to the dentists, this staff is great! They are personable, professional, and the offices/exam rooms are pristine.

My Hygienist was excellent. She took the time to explain everything to me. The office staff was so…read morewelcoming and efficient and the Dentist very thorough. I highly recommend this dentistry!

Communicated by email which is good for me. I have autism. Also elderly so don't do well on phone &…read moreI don't text. My dentist has retired. He was wonderful & I've seen him for 8 years. I have good teeth. Zero cavities. Never any gum disease. Have had cleanings every 6 months since age 20. All I need is a cleaning, which I told Sabina in contact form Needed appt. that fits with my husband's work schedule/days off. I do not drive due to health issues. Thus, I rely on him to drive me to/from appointments. Sabria suggested one date at 7 am on a Monday. That's my husband's day off & he likes to sleep late since he is elderly & still works fulltime. In that same email, she suggested another on a Th. at 11 am. My husband works Mon-Friday 8 am - 5pm. So can't do Th at 11 am I wrote back 7 am won't work due to husband wanting to sleep late on his days off. He is elderl & Exhausted from having to work. We are low income, surviving on soc security & his low wage job at Walmart. I suggested Any Mon/Tue after 11 & up to 7:00 pm. I also suggested any day of the week after 6:00 pm since husband works 8 am until 5:00 pm; home by 5:30 & eats dinner then; so free by 6:00 pm) Sabrina's curt reply was "Our office cannot meet your demands." These are not Demands, they are hours/days when I can set up an appt. Dr. Jack Dunn never had Any problems accomodating these hours/days.

I began going to Dr Mertz about 18 months ago after my dentist at the time retired . I was…read morereferred to him by a family therapist. Dr Mertz' office in Longmont is very modern and the staff professional. He listens well and has empathy for his dental patients like myself who may have extreme anxiety before & during treatment . There is never a rushed feeling during treatment -he lets the novocaine do its job before drilling . He uses nitrous oxide to help me relax . He explains what he is doing & he & his assistant praise me too during the procedure which gives me confidence . During long procedures he makes sure that I get a bathroom break . I don't dread getting dental work like I used to !

If you're in need of dental services, I would avoid the Mertz Family Dentistry,…read morein Longmont, CO. The practice advertises services they are unable or unprepared to undertake. I went in for an exam, for an implant and after which, was given a referral to an oral surgeon. I questioned why that they made the initial appointment, a week out and charged for an emergent exam, as well as didn't suggest to go to an oral surgeon. 500.00 for the appointment, that did little for the problem, outside of profiting the dental practice. I have called my insurance carrier to make a formal complaint, also I called Molly Perra at the Colorado Dental Association, and will file a written complaint. I would have written BBB, however Mertz is not a member, understandable so. There should be no excuse for fraudulent, unethical practices, especially when dentistry is a needed service.

My dad first recommended this practice about 6 years ago. My previous dentist had completed a…read morebridge several years before and it had never looked natural. Dr Bauman replaced the bridge and I've had multiple people tell me how good my teeth look! Jennifer the hygienist is gentle and kind. They never recommend any procedures you don't need which I really appreciate!!

Finally found a dentist I like and trust. Dr. Bauman is very friendly, knowledgeable and gentle…read more Sara is also very friendly and knowledgeable and they both seem to genuinely care about my health and comfort. I also believe their prices are fair. They have found a life long customer.

I have been coming here for a few years now and I really enjoy everything about my experiences…read morehere. I have come for general cleaning and also for some cavity repairs. I usually book in advance because the wait time can be very long, but if you get on their wait list for an appointment sooner when cancellations happen you can get in a lot faster. I like the relationship that Dr. Niles and her staff always make an effort to cultivate and continue each visit. It might be months since I have been last in, but the concern and care is 100% real and valid each visit and I feel very taken care of here. The front desk staff also know me by now, and I am welcomed in for each return visit warmly. I truly value these kinds of connections in a dental visit, because dental work causes me a tremendous amount of anxiety and stress. I feel so calm these days going in, because I know Dr.Niles is going to take great care of me, and her staff are reflecting this value too. I definitely recommend this business, and don't get too turned off by the wait - like I said, check out that cancel list they have to get in sooner.

After years of being a patient here, I don't know why I waited so long to write this. Niles Family…read moreDentistry truly deserves all the recognition. I avoided the dentist for years due to mental health struggles, anxiety, and shame. Niles changed everything. From my very first visit, the staff met me with empathy, understanding, and genuine kindness. They never made me feel judged or rushed, and instead offered support and compassion every step of the way. They've not only improved my dental health, but also my overall wellbeing. If you're neurodivergent, struggle with mental illness, or have avoided the dentist due to fear or past experiences, I truly cannot recommend Niles Family Dentistry enough.

Dr Retana is absolutely phenomenal. Not only is he friendly and kind and caring, but he is also an…read moreextremely talented dentist. I would never go anywhere else! The front desk staff are also extremely friendly, especially Cheryl. Best in Boulder.

I have decided to move on to a truly group practice which is one of the main reasons, along with…read morelocation, that I moved my care here last year. In fact, if I had been informed that my dentist was no longer here before I came in last month, I would have cancelled my appointment and made other arrangements for a new dentist in a group. I called the group I had contacted when making my choice last summer and asked to get an appointment with them for my next cleaning. It is not much farther away, but I will not be able make a bus connection to it as I had this one. But close enough to get a friend ride or a ride share. I also noticed when I called to cancel the next appointment that they are still using the recorded message that both dentists are available and gave emergency numbers for both. That was very misleading also. I want to reiterate that the glowing reviews on Yelp from past years do not represent the current status of this practice. I did not see any of the former staff last month. It's really a shame.