I walked in a Sunday afternoon for an eyebrow wax. After signing in I waited a few minutes before I…read morewas led back to the waxing room. The manager ended up providing the service since everyone else was busy. She did a great job. I just needed a clean up and she did exactly what I asked for. I was so impressed with her and the relaxing vibe of the place I booked a pedicure for next week! They do require a $15 deposit to book an appointment which can be used toward the service you receive or you can keep rolling it forward as your deposit for future appointments.

I was charged for TWO nail repairs. The nail tech did not repair a single nail. Instead, he "popped…read moreoff" two of my old acrylics and charged me for "nail repairs". He also did the wrong cat eye color and had to grind it off in order to fix that. I was charged $75, $14 of which was for repairs that were not conducted. I normally pay $60 for a fill WITH design at my normal salon. I will NOT be back. I only went here today because my normal nail tech does not availability until next week and my nails were looking crazy. Also, the salon was in various states of disrepair. The furniture is cracked and looks super run down. I would not recommend coming here unless you like being overcharged.

Awful customer service to me. I went with my daughter to do a mother-daughter mani/pedi and while…read moreTiffany was GREAT with my daughter, the gentleman that serviced me was awful. He acted like he was drunk, was way too forceful with the massage during the pedicure, gave me a hard time when I wanted to be seated next to my young daughter- saying that his chair was in the row behind my daughter's nail technician's chair and that my daughter is fine. I repeated that I will sit next to my daughter and he was visibly and verbally upset. He mumbled in a different language and sneered, almost like he was trying to intimidate me. I should have refused to allow him to continue his service, but for my daughter's sake and the sake of our mother-daughter date, I remained seated next to her and he brought his tools over to do my manicure. The worst part of this entire experience was while he was doing my manicure, he starts speaking in broken English about how dangerous Baltimore is and how the gangsters in Baltimore are all Black and a Black man shot his friend in the face. He said he has to watch his back because of the "Black man in Baldmorr". He said all of this in front of my daughter, who was visibly disturbed and probably scared. Not one employee did or said anything to make him stop speaking so recklessly. And last, he kept getting his OWN fingers caught in the nail drill bit! The man was drunk, racist and rude. Horrible customer service and horrible management because they did nothing about his speech or behavior. Worst mother-daughter outing I've had and will never go back and I do not recommend. There are too many better nail salon options in BEAUTIFUL BALTIMORE!

They took my husband and I as walk-ins for a pedicure and we were in the chairs immediately! At…read morefirst I was worried because they seemed busy but happy for the quick service! They gave us some waters, asked us a few questions then went to work! The massage and pedicure were amazing for me. My husband has very ticklish feet and his person was nice and gentle, which gave him an enjoyable experience! 10/10 would recommend this place to friends and family!!

I've come to this locations several times over the last couple of years. Everytime I come get a…read moremanicure it's followed with over drilling of my nails and cuticles which is PAINFUL. Even when I flinch or say ow they don't care they just keep digging deeper. I thought I just have sensitive or really thin nails and that my pain was a unique experience that I will have to go through no matter where I go. Wrong. This last session was an amazing ye opener that I deserve and should find better. She went over all my cuticles 4-5 times I'm not kidding , I counted because after the 2nd or 3rd time it was getting more painful. I should have said something but again I was convinced that since it's always been like that then this is normal. Until I left the shop with an extremely itchy cuticle for days. Today day 3 of my nails I've noticed swelling around some of my cuticles. That's when I learned this was indeed not normal. They are still itchy and not probably infected or might become so. I'll include pictures! I like the style I choose and over all the swelling, the unleveled nail, uneven-ness and even slightly crooked placement doesn't stand out from the naked eye unless some actually chooses to examine my nails. The most I'd trust the people here to do is my toes and even then I rather go somewhere closer to people that do the same thing but without me wasting more gas. Btw this cost me $77 (I took off my other nails and got a fresh set plus the hey said $15 for cateye nails) I don't recommend.

I tried two places at the mall and they were filthy so this is the first place I saw when I left…read more The salon is clean and nicely decorated. I was serviced right away. I believe the prices were a higher than they should have been for what i got but it's my fault since i didn't inquire. The technician also didn't do a great job with what I got (unevenly painted nails) but I also didn't look and have her adjust. I will not return .

I recently visited The Nail Bar while in Maryland and had a fantastic experience. Tam did my nails,…read moreand I couldn't be happier. I'm currently growing out my nails, so I requested he keep the length while shaping and filing. He nailed it (pun intended)! The results were exactly what I wanted. I love my nails and highly recommend this salon! + my best friend also loved her pedicure + sanai, the receptionist (sorry if I spelled it wrong) helped me pick out my color and was really friendly

Disappointed to realize this business is NOT black owned, as they advertise. They should not be…read moreallowed to do that

I write this review in shock of how my last 2 visits have gone. 2 weeks ago I went to VIP Nail…read moreSalon for a Dip Powder Manicure for my birthday weekend. The lady was unable to do what I requested so we settled for something else. Before fully allowing my nails to dry, she brushes them leaving a bunch of lint on my nail in which I noticed once I had already left. With the mindset of, people make mistakes, I went back today and again, had a bad experience. I got a gel Manicure with the wax option (extra cost) and a Dip powder manicure. My one toe has sways in it, my finger near the cuticle was filed down too much which resulted in bleeding and soreness, all of my fingernails are different lengths and uneven thickness, and there are bubbles in my fingernails. This service was no where near worth the $135 I spent there today! Loved this place when my tech Tracy worked there since she left I have had nothing but issues.

Honestly, the only good thing from this visit was the quick service... (1 hour and 5 minutes…read moreexactly), but it just goes to show that quality TAKES TIME. I have never in my life stayed seated at the manicure table to have my gel polish soaked off of my toes. I also have never had someone get the residue of the soaking (mixture of acetone and old color) on my flip flops. This was a rough experience, not just physically but just the entire process in general. If I don't have an infection within the next few days, I will be surprised because the tools and roughness of the service was awful (and I have a high pain tolerance). I'm also not pleased with having gel polish up my legs and fingers after they've been painted. The polish doesn't even go to the bed of my nail, and then on others the polish is over my skin. I was told to turn off the massage chair, because there was to much movement in order for him to be able to paint my toes nicely. Then to top it all off, the lotion at the end was half ass and the price went up. Per usual, nail technicians try to sell everything.. I was offered dip and brows which I politely declined. As I go to pay, I was told it was $60. Then I asked if I could leave a tip on my card, he shook his head and pointed to the atm machine. I said I have cash. Next thing you know, he told me it costs $65 and I still gave him a $5 tip (EXTREMELY LOW COMING FROM ME) but I know people have struggled through COVID. ANYWAYS - go online and the total should have been $58 for everything. I hope his total $12 tip helps his family in someway because it was not deserved.

I needed a gel pedicure; I'm here for work, so I don't know the area. Found this spot & was very…read morehappy with my services. They don't hide prices like some salons ($25 added to take off/put on gel?! No thanks ). They have a little binder with about 6 different options for your pedicure and my technician even did 3 or 4 coats without me having to ask. Lots of colors too. Please bring cash for a tip!

recently visited Luxury Nails in Hanover, Maryland, and unfortunately, it turned out to be both my…read morefirst and last visit. On Thursday, January 2nd, 2025, I went in to enjoy a relaxing pedicure before my upcoming cruise on Sunday. Sadly, the experience was far from what I had hoped. My appointment stretched over two hours, during which I was attended to by three different technicians. At one point, the second technician had to leave to assist another customer, which led to a frustrating 45-minute wait without any nail polish being applied. To make matters worse, I was simply left sitting there. The only thing I received during this delay was an extended chair massage, while I watched the woman next to me being tended to by the technician who had originally been assigned to me. I clearly communicated my desired nail color to Cody, the first technician, and reiterated my choice again to the second one. However, by the time the third technician arrived, I could no longer find the reference image I had initially provided due to the long wait. Consequently, I ended up with two coats of baby pink polish, which was nothing like what I had originally envisioned. The woman beside me, who my second technician began serving, actually received a full pedicure and waxing before they even thought to address my toes again. This occurred after I had already been in the salon for over 30 minutes, which left me feeling completely overlooked. It was clear to me they weren't accommodating walk-ins effectively. All I wanted was to get my feet polished. The overall experience felt disorganized and unprofessional. Furthermore, the pricing was confusing. I requested a standard pedicure without gel, but was told that would incur an extra charge. This is concerning, as it felt like unexpected fees were being pushed onto customers. On top of that, I didn't even receive the foot massage that is usually a part of the pedicure until I specifically asked for it from the third technician. This oversight truly took away from the relaxation I was hoping to achieve. I ultimately paid $38 and left a $10 tip, but I left feeling frustrated as the salon didn't offer any form of concession for the trouble I endured. To top it all off, when I got home, I discovered a cut on the side of my foot and realized that the callus removal had not even been completed. The owner Thomas and his wife arrived around 30 minutes before I was leaving. They attempted to appease me with excuses for the technicians' performance, attributing it to a breakdown in communication. Their absence during my appointment left me uneasy about their dedication to customer service. Ultimately, the experience did not meet my expectations at all, and I have no plans to return.

Perfect spa day from beginning to end! I received a 50 minute facial an 80 minute massage, it…read morewaschefs kiss!!!! Highly recommend if your looking for a luxury spa experience!

I booked a massage at Live! Spa hoping for a relaxing experience, especially being 36 weeks…read morepregnant, but the entire process caused me more stress than relief. My original appointment was scheduled for April 16, but when I arrived the receptionist could not find my reservation. My best friend, who booked it for me, eventually helped them locate it, but by then my appointment time had already passed. I was told it would be rescheduled for April 22 at 12 PM. When I returned on April 22, another receptionist, Precious, told me there was no appointment in the system again. I was then told my original holding fee had already been used, but I could receive a refund after speaking with management if I placed another holding fee for a new appointment on April 23 at 2:30 PM. After finally attending the April 23 appointment, I asked about the refund I had been promised and was then told by another employee that I could not be refunded even though all of these issues were caused by staff errors, not me. I came for a massage to relax during the final weeks of pregnancy and instead left feeling frustrated and more stressed. The lack of organization, poor communication, and conflicting information from staff was extremely disappointing. A spa should be peaceful and professional, but this experience was the complete opposite.

So happy I saw my previous salon nail techs here it literally across the street from my residence…read moreso I can walk now. Under new management and the vibe was great I even got a Christmas gift. Prices are comparable to anywhere else. Very clean. I am pleased and will come here from now on.

I have been going here for over 2 years now and have had nothing but great experiences. Dat is my…read moreabsolute favorite, he is SO kind and AMAZING at his job. I always leave happy with my nails when he does them. He never has trouble when I ask him to fix something and always makes sure I'm happy with what he's doing, I have gotten many many compliments on my nails over the years both simple and designed. My nails very rarely break which is a hard ask given I work in the animal industry, and if they do they're happy to fix them for me!

Michael was great!! He took so much time doing my nails and cleaning them up. 10/10 recommend!read more

Loved the vibe here!…read more I was greeted right when I walked in by the owner and that was so pleasant. The whole place feels calm and welcoming, not rushed or crowded. You can tell they care about the experience, not just getting you in and out.

Loved it! Very affordable for the premium services, and lots of color options!! They are very kind…read moreand welcoming, and they talk to you, but don't force conversation, very introvert friendly! The atmosphere is clean and professional, and the design sleek and modern. Had a lovely and cost effective time!!

I have been going to Rose for over 10 years, and I can honestly say she is the best! Rose is…read morecaring, attentive, and takes great pride in her work. She truly listens to what you want and takes her time to make sure every detail is perfect. Her work is consistently thorough, and she genuinely cares about her clients and the quality of her work. I always leave my appointments feeling happy and confident with my nails. After more than a decade as her client, I can highly recommend Rose to anyone looking for a talented, professional, and caring nail technician.