Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

I would leave zero stars if it were an option. This place will rip you off quick. I took my car in…read morefor an inspection. I ended up paying well over $1,000 and was told repairs were needed that were not. What they didn't know was that I had just had repairs done very thoroughly due to a car accident. The mechanic who did those repairs first (a trusted mechanic) told me there was no reason for that part to be replaced and described the condition of the part to me in full as they saw it during their time with my car. The part that was replaced required an alignment afterward, which was not only not done but was offered to me as an optional item to purchase during my inspection with zero explanation as to why or any explanation that it is literally a requirement to align the vehicle after that part is replaced. When I tried to get them to align and calibrate my vehicle, they did not care at all. They were incredibly passive on the phone and it was as if they were completely used to getting yelled at by a swindled customer. Then when my partner tried to talk to them they kept putting him on hold for thirty minutes and then hanging up before threatening to call the police if he comes with my vehicle. This place is ready to scam you as fast as they can and you will not only walk away paying for more than you needed to, but you will have additional repairs needed when they are done. The shop I had just had repairs done at right before Williams has photo evidence that the part never needed to be replaced and that my alignment and calibration were done. Williams also never took a photo of that part during my inspection but took a photo of everything else-super suspicious, huh? They are trying to call my bluff but I am taking all of this evidence to the state police to hold them accountable and have filed a complaint with the BBB. They probably should have just issued the refund because I will not just roll over and take being scammed out of serious money over things that did not need to be addressed at all. They might scam people all of the time but they have done it to the wrong person because I will not let this go without reporting it and making sure they are held accountable for taking advantage of customers and ripping people off with full intention. I will copy and paste this review so that I can replace it EVERY SINGLE time those cowards take it down.

I got a new set of tires here because I had multiple blow out on me and they were the closest place…read moreto get service from where I live without going on any busy streets. In retrospect I should've just payed for a tow anywhere else because they overcharged me to an absurd degree. On top of that, I had also asked them for an engine diagnostic to see what my check engine light was about. I don't remember the exact price but they said they charge something like $90 for the diagnostic! I've never known any place charging for that, let alone such a ridiculous amount. Luckily I had the sense to say nevermind to that request. I'd avoid this place unless you don't mind price gouging.

Jim and Skip provide exceptional customer service. This place takes care of their customers!read more

I brought my 2015 Audi A7 to this shop for a coolant leak/overheating issue and ultimately spent…read morearound $3,000 on repairs including water pump-related work, belt/tensioner, hoses, diagnosis, etc. Initially, the staff seemed knowledgeable, and I appreciated that they identified an active coolant leak. However, after getting the vehicle back, the car continued losing coolant rapidly -- even while sitting parked overnight. I also experienced smoke from the exhaust at startup and additional oil leakage concerns after the repair. What became frustrating for me was the diagnostic process afterward. Once I returned with continued coolant loss concerns, the conversation shifted almost immediately toward "internal engine damage" and engine replacement, despite no combustion leak test, leak-down test, or follow-up compression testing being performed to confirm catastrophic engine failure. I understand overheating can potentially damage an engine, and I'm not disputing that possibility. My issue is that I did not feel there was enough confirmed diagnostic evidence presented before recommending something as major and expensive as an engine replacement. I also physically observed dried coolant residue and evidence of external coolant spray/leakage around the engine bay, and the vehicle was still losing coolant while parked and not running, which I felt deserved further external leak investigation before jumping to the conclusion of full engine replacement. To be fair, the staff did communicate concerns about possible overheating damage from the beginning. However, I left feeling more pushed toward a worst-case scenario than guided through a complete and confirmed diagnosis process. At minimum, I would strongly recommend that future customers request: combustion/block testing compression/leak-down testing and clear confirmation of leak sources before agreeing to major engine replacement recommendations.

Jeremy did a great job diagnosing, fixing the issue, and explaining what was going on. They fit me…read morein last minute and got it done quickly. I highly appreciate their honesty on what would be needed right now versus what would be needed eventually. Fair pricing and a first responder discount is always appreciated. Thank you!

I recently traveled from Florida to Virginia with an oil leak and two service lights lit up during…read moremy travel. Harris Automotive Service was highly recommended to service my vehicle. I dropped it off on Tuesday at 11:43 AM and gave a rather long list of what I wanted checked/repaired. Before fixing anything I received a call with what was found and the cost to fix for me to approve. Impressive!! I was shocked the car was ready the next day at 2:38 PM. The service was fast but accurate. I was especially impressed with the oil leak situation. Jeffery confirmed the oil cooler lines at the block were dripping creating a lot of wet undercarriage. It was recommended to clean and fix the lines at the block and monitor because it could be the rear main seal. Hard to tell because of the wetness. I would have hated for him to assume and that not be the problem and charge $ just for taking it apart to check and that not be the problem. This was a very smart idea. I will be in Virginia for a long while and will definitely go back if the leak should occur. The shop is clean and very welcoming. You can tell this young man is very proud of his business and wants to please his customers. He gave a very very detailed report of the issues and what he did to fix them. That in itself was very impressive. The price was very fair. I highly recommend this business for all your service and repairs for your vehicle (s). 5 stars is not enough. I give it 10+ stars. There is nothing better than a small family owned business!

Been sending my mother over and they have been good to her making honest repairs and working around…read moreher issues. I have had good experiences with them on my vehicles and feel they are better than the dealer on many items.

Took my car for the State Inspection and oil change. Very professional. This is my second time…read morecoming here and will continue to do so because of their excellent service. Front desk customer care also excellent.

Simply put, the very best in the business! We have all of our vehicles serviced here and have for…read moreten plus years. We appreciate the professional friendly staff and cherish their honesty and genuine concern. Huge value from them. Major ROI with proper maintenance and service. I'd like a sixth star, for these guys please.

Highly recommend Certified Auto Repair for any of your car needs! Great job explaining everything…read moreand a good value!

My first time using Edwards and they are the absolute best. Old school, honest, excellent customer…read moreservice. They have a new customer in me. Really appreciate their help and services.

These people are the worst kept my car for a week replaced a piece that was never broken and padded…read morethe price of the part 4 times it's cost the part was 40 dollars they charge me 298 dollars the job took 20 minutes to remove the part at a new shop and put back the original part that worked fine they charged me 198 dollars in Labor. Crookes theifs if you trust them rude unprofessional people you will be ripped off The original owners died year's ago and these vampires are using his old reputation to pray on anyone in destress beware

The personal at A.C.WOW Tire & Auto were very professional and friendly. They work with my oil…read morechange quickly. And the inspection state and they fix with a razonable price(the light). I recommend this place %

I got a flat late on 95 & was able to get safely to a motel. Called a few shops first thing in the…read moremorning and AC Wow not only fit me in but gave me the number for tow company. They tried to patch my tire to no avail. New tires ordered that morning and I was on my way before COB. Highly recommend, super helpful and knowledgeable. Great staff.