I went to this location to get my car inspected. I have never been to this location before…read more I got there at 8:30 and there were 5 cars waiting in line. It took roughly an hour and twenty minutes for my turn. That's a little over 15 minute a car. (Mine took 18ish minutes.) Very impressive. The waiting room was clean. The bathroom was clean. The cost was cheaper than my local Nissan dealership. Highly recommended.

February 23rd we had a Synthetic oil change on our 2024 Subaru Forester Premium charged $95.00 with…read morea $15.00 off coupon I can purchase the the 5 quarts at Walmart even with labor We feel robbed technical support was weak at best will never use your business again for these rates would never use you again I would expect additional refund Richard Looby 67 Hoover Road Rochester NY 14617 Walmart oil cost $26.97

The car wash line can be super long and slow. They have a long twisty path to the car wash and it…read moreis deceiving. Once you are in, you can't get out.

Well folks, being the New Year, I had to take care of "Black Nell". She had her 3 month manicure…read moreand pedicure. She is so happy. A young man by the name of "Spence" did a great job. 5 stars for Spencer!

Pulled in at 1:10Pm and pulled out at 1:38. Fast, thorough, and top notch service…read more Staff friendly, no one was sitting around, even though they weren't busy with customers, they stayed busy cleaning, checking people out, restocking, etc... they are friendly, hardworking, and appear to really like their jobs. Which is nice to see. East ave has a lot of pissed off employees, this place does not, even when working in the cold. That tells me their managers and company probably treat them well. Their employees joked with us, were appropriately friendly, and made it a. Nice experience, instead of a rushed experience. We get Synthetic oil, paid 118.00 for oil change. Which is standard for this area for a quick change. But I like Jiffy lube the best because they give a thorough inspection. I've been to this location 2 times before today. Today was the same great service. I wish the technician used a funnel to pour the oil. He spilled some on the engine, but as expected, he was quick to clean it up, so I am happy. After they changed our oil, our check engine light came on. They quickly wiped out a diagnostic machine, to check the codes. We just had it inspected the day before, so it didn't make much sense. Then they popped the hood and checked what the codes were saying. I also like that they work together as team, and it shows in their work, and the way they speak to each other, no sarcasm or shade, just joy and smiles.

We originally went to Jiffy Lube to get an oil change and a tire rotation ahead of a cross-country…read moreroad trip. We also wanted them to check out the car to see if there were any issues that may arise on the long trip. Paul was so thorough and so honest with us. He found some things that a Firestone mechanic missed back in February that could have caused some serious issues for us. He pointed out some things that would need to be done after the end of our journey instead of trying to upsell for us to get it done now. Paul also was very good at explaining all of this to us in a way that us non-mechanically inclined people could completely understand. He earned our trust today and we will not be going anywhere else in the future.

I have used Independence Car Care Center's services four times already and I am extremely satisfied…read morewith the results. Jeff, Pam and their team are very professional, friendly and honest. They go above and beyond to help you when you have an issue. I am very grateful for their exceptional work and great service! They are the best!

Unfortunately, I cannot recommend Independence Car Care. Took my sons truck there for repair and…read more$1,200 later the problem was not fixed. Was told they fixed what my son said was wrong and admitted they did not read the codes showing on the dash OR test drive the vehicle when done. Sent me to a specialist for a 2nd opinion who said a mechanic should have known the repair was not going to fix the issue based on the codes. Shared specialist findings with Jeff, the owner of Independence, who immediately went on the defensive. Disagreed with specialist's findings, denied knowledge of conversations we had with his manager about issues with the truck and scheduling the repair, made excuses for why they did not properly diagnose the main issue and share this info with us. Acted like my son and I were the mechanics, and they just blindly followed the single note on the drop off envelope and ignored all conversations. Additional note... when the Manager called with the price quote they found "additional" work on a ball joint they recommended. We said to told them not to repair the ball joint and they responded that they'll just go ahead with repairing the transmission. The day we picked up the truck the transmission was still not working, engine codes still on. Owner refuses to refund or discount any of the repairs they did that per the specialist should not have been done.

Had a great experience, especially for a larger mechanic shop…read more Took my car in for a noise in the rear... I had recently bought tires from them so I was a little concerned it might have been a shoddy job. They gave it a test drive, took off all 4 tires and all within about an hour had found the issue. Turns out I had a loose hub bolt in the rear. So the tire job was flawless, and somehow the bolt had gotten loose causing the back tire to make noise and all it needed was to be re-tightened. The manager Bob and mechanic Tito, took me out and showed me the issue and explained everything, as well as a few other things that should get fixed soon. At checkout time they didn't charge me a thing, which was great. Even though the issue had nothing to do with the tire warranty they let the labor go for free. Thanks guys.

I made an appointment for 11am for an oil change and inspection. This took 5 HOURS for a simple…read moretask. I'm not sure what the point of making an appointment was when my car was not even seen until 3pm. I understand staff shortage issues, etc. However if that is the case then appointments should be managed more effectively to reflect how long it will actually take. An oil change is a simple task. I can pull in an out in 30 minutes at Delta Sonic. I will not make the mistake of using Mavis again.

STAY AWAY !!! If I could give them negative reviews I would. The past 6 months they have screwed up…read moreover and over. Most recently I brought in my vehicle to have the tires rotated and that was it and they didnt even do that and lied about it. However I know with certainty that they did not rotate any of the tires. Making mistakes is one thing, straight up lying about services rendered or not rendered is a complete scumbag move.

They were absolutely great with me.It was pricey, but it was worth it.They did a great job.I will…read moredefinitely go back to them for any and everything that I need

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.