Dustin did a great job. This job was scheduled, quoted, and finished within a few days. I'm very…read moreappreciative for the work done.

Projects completed. Ask for an itemized bill, office is good about working through issues.read more

We had a major flood in one of our rental apartments. Chris, from Paul Davis, East Charlotte, was…read moreour main contact and kept us informed every step of the way. Chris was very professional and responsive to us throughout the cleanup and restoration. We highly recommend this company for any restoration needs. They are fantastic! The place looks beautiful once again!

Shockingly poor customer service compared with our own prior experience and their reputation. They…read moredid an estimate for roof repair due to a leak, and the insurance company covered it. But two weeks after receiving the check they said they were "waiting for approval"--how much approval do you need?? We lost more than a month waiting for them to schedule the work, and even were told that maybe we should call their crew directly since "they hadn't heard back". Who works for whom here? Brandt Strait in particular was always very apologetic but produced zero results. We stopped payment on the check, notified the insurance company, and moved on to another contractor. Their work had such a good reputation, we were quite disappointed.

Excellent service and very courteous! Went above and beyond to care for the property while working…read moreand cleanup after.Highly recommend!

Scott was very knowledgeable and helpful when it came to Radon Mitigation. We bought a home with…read moreradon concerns. After his mitigation system, we have a peace of mind living in our new home with our family.

Patrick and his crew install a bathroom downstairs and updated two upstairs in my home. Needless…read moreto say, if the first one had not gone smoothly, he would not have done the other two. Patrick went above and beyond my expectations each time. He has a lot of patience and problem solving skills. Because of my poor camera quality, the pictures below does not do his work justice.

Sidney was awesome. He helped pick a toilet and replaced it quickly. He checked his work and…read morecleaned up the work area. He was friendly.

"I am no plumber but When repairing the main water line into…read morethe house, one should locate the internal and external shut off value. Know where they are at." "I can not recommend Mr Rooter after this experience and lacking caring for the customer." Mr. Rooter came to our house to replace a water pressure regulator located in our garage. I was in a meeting during the installation. Suddenly, I heard rapid banging at my front door. The plumber was soaking wet and frantically asked where the main water shut-off valve was located. This valve is situated outside near the water meter. We quickly ran to the location so he could turn off the water. Meanwhile, I turned around and saw water pouring out of my garage. I entered the garage to assess the damage. The plumber informed me that I had a faulty shut-off valve and showed me the broken piece. He did not acknowledge that all of my wife's catering equipment and supplies were soaked. Next, he recommended that I inspect for older or potentially faulty shut-off valves in the future, without considering the fact that our family's belongings had just been drenched. He stated that he would finish up and be done shortly, completely ignoring the mess in my garage. While I am not a plumber, I understand the importance of locating both the internal and external shut-off valves when repairing the main water line into the house. Educating the customer about potentially faulty equipment is helpful, but it shouldn't come immediately after ingored the sme faulty shut value and failing to turn off the water main before starting your work. It's also essential to acknowledge what a customer might be thinking or feeling in such situations. If there is potential damage to personal property, the plumber should always call their supervisor immediately. Unfortunately, the supervisor seemed largely concerned with securing payment. He promised to give us several days to assess the damage but called the next day to check on progress, which felt like additional pressure to pay without sufficient understanding of the situation. After some communication, Mr. Rooter offered a $20 discount, which amounted to only about a 4% discount.

Needed a septic line repair. Many companies advertise this service until you call, then discover…read morethey really don't. MKB Plumbing and Septic was a great exception! They came the next day, gave a fair estimate and performed thorough and professional work. So glad to have found these guys! Call, you will be happy with their work.

MKB Plumbing is awesome. I would highly recommend to anyone. A big Thank you to Josh. He did a…read moregreat job and cleaned up afterwards. Robin T

I called them to repair my combo washer/dryer. The initial appointment was great and the tech,…read moreDale, was on the time. I love the fact that they text you to let you know when the tech is on the way. They save you from having to wait around the house. Dale did a great job of troubleshooting, explaining the problem, and gave me a complete estimate for parts and labor. He told me that it would take a couple of days to get the part. He said they would call and schedule the follow-up appointment. The part came in and they schedule the appointment. Dale was on time and completed the repair in a timely manner. He showed me the defective part and clean up after he was finished. I will use Mr. Appliance in the future for my service need! Thanks!

Do not use these guys; they are highly unethical. They do not advertise this, but they will not do…read moreany work on the sealed system of refrigerators. This includes the compressor, evaporator, drier, heat exchange parts, condenser, or any connective tubing (basically half of the fridge). This, by itself, is not a problem, but they fail to mention it until after they have sent a repair tech out to look at your fridge for 5 minutes, only to tell you it is the compressor and then charge you a $100 - $150 diagnostic fee. And all of this after you tell the customer service rep who you scheduled the appointment with that you think it is the compressor; we had this same issue two years ago and replaced the compressor. After all this, I followed up with the office and asked why I was not told that they would not fix it if it was the compressor before they sent someone out and charged me. Their response was, "If we told all our customers that, we would go out of business" - seriously, two company members gave me this response, one of them a manager. Newsflash: if concealing pertinent information about your company's services is essential for you to stay in business, you are doing something wrong. I have no clue how Mr. Appliance is when fixing an issue that they will work on or with other appliances. But any company that conceals information from customers to make money should not stay in business. Use another appliance repair shop; there are much better options.

Recently moved in to a new home that included an irrigation system. Brian of the Ground Guys came…read moreout very quickly to check the system and help me in learning how to use it. He was very professional, helpful and informative. The response time and thorough explanations was great. Thank You Brian - I appreciate your expertise.

Quality of the Companies work on Commercial sites throughout Cabarrus county etc. Owner doesn't…read morecare,he lies to customers.