We donated a vehicle to a nonprofit and were assigned Capital City Auto Auction as the business…read morethat would pick up the car. Communication was extremely difficult. They NEVER answer their phone; they NEVER return voicemail messages. The only way to contact them was to twice go through the donation support team (careasy.org), make a formal complaint (yes, they have received many complaints about this company) and they would intervene for us. All of this back & forth took over a month. Even the tow truck driver who came to pick up the car (a subcontractor of Capital City Auto Auction) said this company was difficult to work for because of a communication breakdown.

Did business with them for 5 years and then they black list me because they asked for a report of…read moresale which they in no capacity can ask for and the lady ( will not use the name ) who calls herself a manager got her ego hurt then basically just targets me based on that unbelievable how unprofessional they are over 200 cars bought and this is how they will treat you and then tell a few different lies make up stories then when nothing adds up will highlight oh we reserve the right to refuse ya ok

Drove an hour and a half to pay and pick up a car…read more Turns out they no longer accept cash. No one mentioned that when I called earlier in the day. No where is it posted on their site or app. No time to go to the bank because they closed in 15 minutes Unbelievable

I am done with these location,these is worse place ever,customer service very rude,didn't know…read morewhere is the paperwork,can't find key,who is giving license like these trash company!!!!

My car was repossessed in November I went through my finance company did what I needed to do and…read moregot my car back. Unfortunately when I picked up my car from their lot my subwoofers were unscrewed and flipped on the side and moved over to the opposite side and my amp was stolen with the live wires hanging out. I went back in and tried to talk with them and they all pointed towards the tow company and she really didn't know what to do in this situation so I left contacted the tow company they told me that they don't remove anything screwed down and that they have pictures of the condition of my vehicle before it went to brashers I saw pics my speakers were still screwed in and amp still screwed to back of seat I called brashers back I got attitude from every employee I talked to about the situation mentioning that if this person is doing this to my car they could be stealing from all the other vehicles on there lot which I thought they would be concerned about but they stand by that there's no possible way it was done at their yard I did not give attitude just mainly wanted them to investigate and look into besides completely deny it could be them with me calling several times and only getting one return call still denying that it could have happened there and with no record of how many people had access to my vehicle very poor customer service and when I called they wanted pics emailed from the tow yard so called tow and asked and was told brashers had to call to get them when I called brashers back they told me they don't do that and wouldn't call so I'm telling them my stuff is stolen and you won't attempt to call and get the proof you wanted it has been over 2 weeks and still no word on what they have found out I believe they aren't even trying to investigate I will not let this go tell I find out the truth. If this was my business and there was a possibility an employee was stealing from customers vehicles I would do anything and everything to find out if and who it was before it happens again! I understand most repossessed vehicle do not get returned to owners but that doesn't make it ok to steal from them and auction them off with live wires hanging out. I hope this gets worked out and my review will be updated Cameras should be reviewed Logs of people accessing and dealing with vehicles should be made when vehicles first come in more than one employee should be there to do condition report and pictures of vehicles when they first arrive especially when they contain expensive audio equipment that is known to get stolen all the time so that they are covered the tow company was able to and should be routine with such a big company they shouldn't allow any and everybody access to vehicles and shouldn't deny something they obviously don't know for sure since so many people are in and out of my car very upset and disappointed with this company's business standards, customer service and the lack of knowledgeable employees that amp was new I didn't even have it for a year yet. my family has been going through hard financial problems my Husband just started working again after being unemployed for 8 months and we are barely getting back on our feet and do not have the money to replace it

My car was declared total by the Insurance company and my local body shop. Once I was nearing the…read moreend of my negotiations with the insurance company, they tried to move forward on having the car picked up from the body shop prematurely. Yes, it was gathering storage fees, but please know that insurance covers that until you agree on the car's value. So, I received a call from a woman named - Starts with D ends with a nise... that wanted to arrange the pick up of my car and asked me to call the body shop to tell them that I had released the vehicle to them. When I told her that I was still working on it with the insurance company, she proceeded to tell me that the car was accruing fees sitting at the shop. I let her know that the insurance adjuster had gone over that with me and that I was working with him to do....as she then interjected and cut me off mid-sentence (expedite the process), " So you don't care then!?", in which I responded. " You must have me confused with someone else." (Me thinking: You can miss me with all of that). At this point in time, we can pause this whole thing because you're rude. End of convo. Just know that manners are not the strong suit of the person they have designated to run the FRONT DESK and communicate with customers to figure out logistics. You can take your time to finish whatever you are doing with insurance and not let them bully, guilt, or disrespect you into releasing your car.

I YELP, I TWEET and I will CALL KURTIS...yup I'm the reviewer that companies either love or hate or…read morelove to hate. I was in a Collision on 5/13/19. We have an awesome tow package with AAA so we had our 2006 Dodge Ram Megacab towed to our house, until further notice with the insurance claim. AAA is contracted with Copart, so AAA had our vehicle picked up and towed there to determine wether it was a total loss or repairable. (Yes AAA will also be getting reviewed) Our Dodge was at Copart from Monday-Friday, during its stay at Copart our truck was moved on their property with their forklift breaking our air horns and my Banks 6 Gun IQ screen was STOLEN. (Basically that's the computer that controls the truck) We're thinking they stole it thinking it was a GPS. The Banks system is still set up through my truck, they just stole the screen. My brother worked for the South Sacramento Copart and told us back in the day that this happens all the time. So heads up on Copart, be CAUTIOUS with them even when buying a car from the auction.

My wife and I just bought 2 cars from Alex. Alex is very professional and knowledgeable, very…read moredetail-oriented, well understanding with no pressure at all. He full of energy and have sense of humor. I am going back again; this time I am taking my families and friends along. Thank you, Alex, for the job done.

Got a good deal on a Toyota RAV4 (did my research) and it was truly a low pressure sales…read moreexperience. Alex was great - answered all my questions over the phone, held the car when I gave him a heads up I was heading over (2 hr drive for me), and helped me get started with loan approval online so didn't have to worry about that when I got there. Literally the least stressful car buying experience I've ever had.

Hi i have bought 5 cars from here and i love it they are the real deal and very satisfied with…read morethere business and customer service thanks brashers Crawford johnson

Horrible customer service! I called for a week straight and left voicemail after voicemail and no…read morereturned call back. What's the point of leaving a message! 0/5

Put the Barratt Jackson Annual January Car Auction on your Bucket List. Be prepared to walk at…read moreleast four hours, maybe more. Indoor and outdoor car displays. Special auction features cars worth up to a million dollars. Plenty of food courts and bars. A Disneyland for adults. Crowded, so not a place for small children. Fun to sit in the bleachers and watch the amazing auction. You will certainly see celebrities and hundreds of classic car enthusiasts. A must for anyone raised in the fifties and sixties. My suggestion is that you plan to visit two days. The first day inside and the second day outside. Great weather in January in Scottsdale, one of the cleanest, most scenic cities in America!