Bought a Car from the Suffolk, VA branch that was advertised as one that 'Runs and Drives.' Went to…read morepick up the car and found out it has a broken timing belt. If someone at this auction got this car to move under its own power, they should have known from the sound of the valves hitting the pistons and the engine quitting that it was the last time this car would run. Much more likely that the broken belt was the reason this car went to auction.

Professional, friendly, and somewhat patient. Can't really complain, you're at a auction facility.read more

When we arranged to donate my 1997 Lexus SC 400 to KCSM-FM, CARS referred me to Capitol City Auto…read moreAuction. Wendy called me quickly, either that day or the next. She offered me a pick-up window of 7 AM to 11 or 12. I forget. I told her I would be asleep at 7:00 and probably at 9:00. I stay up late and sleep late. She was very flexible at scheduling a pick-up from 1:00-5:00 on December 16, a day or two later. She said the tow truck driver would call me when he was 30 minutes away. The only glitch was that our home phone, a landline, malfunctioned that morning. I rebooted the router w/ Alan's guidance and called Wendy to give her my cell phone number, as I was going to be out to lunch w/ a friend. When I returned home the tow truck was parked near my driveway. He motioned questioningly toward my house and I nodded. He pulled the truck away so I could park the Mazda and bring out the Lexus. While he was putting the Lexus on his flatbed truck I went in the house and found a message from him that he was outside, so clearly he didn't get the information about my cell phone number. Thankfully the home phone recovered after being rebooted. Once they sell my car they will notify me and we will know what our tax write-off will be. It's a beautiful car and, despite the engine rattle and some other thing that will need to be fixed, it runs well and whoever buys it will be pleased, I think.

Donated a rare classic car in good running condition and car sold for a small portion of actual…read more Never saw car advertised on their website . A rare 2 door hatchback running good with a sunroof. When I talked to them in person they asked me directly why donating car instead of selling. After 2 dozen phone call between them and charity? Car sold for literally nothing. A horrible system where people could just sell their cars instead of car auction where care are literally sold for nothing. A rackett and scam period. Avoid these people....

Drove an hour and a half to pay and pick up a car…read more Turns out they no longer accept cash. No one mentioned that when I called earlier in the day. No where is it posted on their site or app. No time to go to the bank because they closed in 15 minutes Unbelievable

I am done with these location,these is worse place ever,customer service very rude,didn't know…read morewhere is the paperwork,can't find key,who is giving license like these trash company!!!!

My car was repossessed in November I went through my finance company did what I needed to do and…read moregot my car back. Unfortunately when I picked up my car from their lot my subwoofers were unscrewed and flipped on the side and moved over to the opposite side and my amp was stolen with the live wires hanging out. I went back in and tried to talk with them and they all pointed towards the tow company and she really didn't know what to do in this situation so I left contacted the tow company they told me that they don't remove anything screwed down and that they have pictures of the condition of my vehicle before it went to brashers I saw pics my speakers were still screwed in and amp still screwed to back of seat I called brashers back I got attitude from every employee I talked to about the situation mentioning that if this person is doing this to my car they could be stealing from all the other vehicles on there lot which I thought they would be concerned about but they stand by that there's no possible way it was done at their yard I did not give attitude just mainly wanted them to investigate and look into besides completely deny it could be them with me calling several times and only getting one return call still denying that it could have happened there and with no record of how many people had access to my vehicle very poor customer service and when I called they wanted pics emailed from the tow yard so called tow and asked and was told brashers had to call to get them when I called brashers back they told me they don't do that and wouldn't call so I'm telling them my stuff is stolen and you won't attempt to call and get the proof you wanted it has been over 2 weeks and still no word on what they have found out I believe they aren't even trying to investigate I will not let this go tell I find out the truth. If this was my business and there was a possibility an employee was stealing from customers vehicles I would do anything and everything to find out if and who it was before it happens again! I understand most repossessed vehicle do not get returned to owners but that doesn't make it ok to steal from them and auction them off with live wires hanging out. I hope this gets worked out and my review will be updated Cameras should be reviewed Logs of people accessing and dealing with vehicles should be made when vehicles first come in more than one employee should be there to do condition report and pictures of vehicles when they first arrive especially when they contain expensive audio equipment that is known to get stolen all the time so that they are covered the tow company was able to and should be routine with such a big company they shouldn't allow any and everybody access to vehicles and shouldn't deny something they obviously don't know for sure since so many people are in and out of my car very upset and disappointed with this company's business standards, customer service and the lack of knowledgeable employees that amp was new I didn't even have it for a year yet. my family has been going through hard financial problems my Husband just started working again after being unemployed for 8 months and we are barely getting back on our feet and do not have the money to replace it

My car was declared total by the Insurance company and my local body shop. Once I was nearing the…read moreend of my negotiations with the insurance company, they tried to move forward on having the car picked up from the body shop prematurely. Yes, it was gathering storage fees, but please know that insurance covers that until you agree on the car's value. So, I received a call from a woman named - Starts with D ends with a nise... that wanted to arrange the pick up of my car and asked me to call the body shop to tell them that I had released the vehicle to them. When I told her that I was still working on it with the insurance company, she proceeded to tell me that the car was accruing fees sitting at the shop. I let her know that the insurance adjuster had gone over that with me and that I was working with him to do....as she then interjected and cut me off mid-sentence (expedite the process), " So you don't care then!?", in which I responded. " You must have me confused with someone else." (Me thinking: You can miss me with all of that). At this point in time, we can pause this whole thing because you're rude. End of convo. Just know that manners are not the strong suit of the person they have designated to run the FRONT DESK and communicate with customers to figure out logistics. You can take your time to finish whatever you are doing with insurance and not let them bully, guilt, or disrespect you into releasing your car.

There whole protocols system is really Jack up very poor communication there Manger dont care he…read moredont response to emails, there whole staff just dont care that they need a overhaul when it comes to a new staff there I recommend NOT GOING there at all go to antelope copart there way more friendly there and willing to help but if you call copart and cycle through the numbers or the operators it's going to keep saying its wrong or press 4 to speak with some 1 it's going to keep saying the same damn thing everytime 1 DONT WASTE YOUR TIME

Thank you CCCPAA! Easy purchase from start to finish. The staff were very friendly and…read moreprofessional! Brady was AWESOME!

I talked with Alex the day before I went there for my purchase. He was kind, polite & patient…read more Then at the shop, I was so graciously helped by Tyler, and the owners (Marty & Debbie). I am old & have purchased way more vehicles in my lifetime than I care to admit & NEVER have I had such an enjoyable, swift, & easy process as I did with these two. I will be recommending them to everyone & if I'm not done purchasing vehicles just yet, they would be my go-to again. God bless you all for your genuine kindness.

Horrible customer service! I called for a week straight and left voicemail after voicemail and no…read morereturned call back. What's the point of leaving a message! 0/5

Purchased a vehicle here and the car ran out of gas 10 feet outside the gate. They made me wait…read moreabout 2 HOURS, for someone to put a little gas to make it to a gas station. Extremely poor customer service from the gate/lot employees. Will NOT be purchasing any other cars here because of this.

Put the Barratt Jackson Annual January Car Auction on your Bucket List. Be prepared to walk at…read moreleast four hours, maybe more. Indoor and outdoor car displays. Special auction features cars worth up to a million dollars. Plenty of food courts and bars. A Disneyland for adults. Crowded, so not a place for small children. Fun to sit in the bleachers and watch the amazing auction. You will certainly see celebrities and hundreds of classic car enthusiasts. A must for anyone raised in the fifties and sixties. My suggestion is that you plan to visit two days. The first day inside and the second day outside. Great weather in January in Scottsdale, one of the cleanest, most scenic cities in America!

They arbitrarily sent my car to a far away location in Gardena and then proceeded to charge me…read more$500. In extra transport fees on top of the normal $240. Paper work fees. When I received my vehicle back they had left the windows down and there was mold all over the doors and they ripped my security system off the dash.. . I took pictures and will include in my law suite.