My car was declared total by the Insurance company and my local body shop. Once I was nearing the…read moreend of my negotiations with the insurance company, they tried to move forward on having the car picked up from the body shop prematurely. Yes, it was gathering storage fees, but please know that insurance covers that until you agree on the car's value. So, I received a call from a woman named - Starts with D ends with a nise... that wanted to arrange the pick up of my car and asked me to call the body shop to tell them that I had released the vehicle to them. When I told her that I was still working on it with the insurance company, she proceeded to tell me that the car was accruing fees sitting at the shop. I let her know that the insurance adjuster had gone over that with me and that I was working with him to do....as she then interjected and cut me off mid-sentence (expedite the process), " So you don't care then!?", in which I responded. " You must have me confused with someone else." (Me thinking: You can miss me with all of that). At this point in time, we can pause this whole thing because you're rude. End of convo. Just know that manners are not the strong suit of the person they have designated to run the FRONT DESK and communicate with customers to figure out logistics. You can take your time to finish whatever you are doing with insurance and not let them bully, guilt, or disrespect you into releasing your car.

There whole protocols system is really Jack up very poor communication there Manger dont care he…read moredont response to emails, there whole staff just dont care that they need a overhaul when it comes to a new staff there I recommend NOT GOING there at all go to antelope copart there way more friendly there and willing to help but if you call copart and cycle through the numbers or the operators it's going to keep saying its wrong or press 4 to speak with some 1 it's going to keep saying the same damn thing everytime 1 DONT WASTE YOUR TIME

I brought my RV to Copart to sell, and it took them over 42 days to finally tell me they couldn't…read moreprocess or sell it even before I called them and they said they wouldn't charge me any fees on the phone with them . Then they made me pay fees for those 42 days, even though the delay was caused by their own processing issues. I wasted over a month and lost money because of something completely out of my control. Very disappointing and unprofessional experience never coming here again!!!

I don't ever agree to let an insurance company (AAA) take your car here…read more 1. It's a hassle trying to reach the actual lot your vehicle is at. They alway send you to customs service. I had to call multiple times to get an update on my vehicle, even after speaking to the manager on site (Hussan) 2. It took me 5hrs (11:30am- it's now 4:30pm) for them to release my vehicle to me even after the insurance company sent multiple emails giving the ok to release it. 3. They didn't properly read the notes that states the insurance company will accrue the fees. And after I agreed to pay the fees because I was over it, they asked me to go to another lot to pay the it because I didn't have cash. SERIOUSLY! Save yourself time and frustration.

Drove an hour and a half to pay and pick up a car…read more Turns out they no longer accept cash. No one mentioned that when I called earlier in the day. No where is it posted on their site or app. No time to go to the bank because they closed in 15 minutes Unbelievable

I am done with these location,these is worse place ever,customer service very rude,didn't know…read morewhere is the paperwork,can't find key,who is giving license like these trash company!!!!

Firstly, one has to acknowledge that an auction house is what it is: A disposal site for mostly…read moreworn out things. One also must admit that the dynamic at an auction is deliberately designed to tickle one's dream of 'the great deal' and the urgency of the timeline promotes spending more than anyone wants to spend and often more than the junk is worth on the open market. And the general notion that the 'digital' version is corrupt, creating fake bidders or whatever is another story. AND it's important to say that (aside from the expected gruff attitude of the yard 'bulls') everyone who works at the place, doing the heavy lifting literally or bureaucratically, are perfectly cordial and do what peons do, I mean, would you want to work there? However, I can describe (briefly?) my experiences: Basically, one need be prepared and capable of fixing things, and be ready to pay, in the beginning or the end, more than you want to, and more than it may well cost on the open market. Before you say that you have to either be an expert or hire one to inspect things thoroughly, for whatever reasons, reasonable or otherwise, you cannot even bring a screwdriver to the yard, and of course, you cannot do anything normal with a machine to really have any idea if it has grave or expensive issues. I bought a low-hour utility truck which had multiple minor issues, but I paid at least $3000 more than I think it was worth. Then I bought several other lots, from truck racks to welders to chainsaws which were all essentially non-functional or completely blown up. All of it would go on to the trash heap if I didn't have dramatic skill at fixing crap that is TOO FAR GONE for the majority of people in the world. That's mostly why it is on offer. One can say that if you buy a metal frame for which the MSRP is $1300, (robbery of course) for $80 plus the ridiculous "buyer's premium" and taxes (including Sacramento "city" tax !?!) and spend $100 in gas to burn in 3 hours of driving to pick up the damn thing, you could say you saved $1000. Except of course, I was an idiot, and because it's too much trouble for Barnone to actually measure such things, such that you might know that the frame is not actually square but polygon shaped, despite their published dimensions, and I ended up having to cut and re-weld the frame... ...well, my fault for not properly studying the thing. There are basically three reasons why stuff is on this lot: 1) It is worn out 2) The gov't deems it a gross polluter which can no longer be operated or 3) Somebody died and their family is cleaning out the garage. In the 3rd case, maybe it is not (complete) garbage and the family just doesn't want to deal with it. But you will likely pay too much, whatever that means. So finally: I waste your time reading this (if you've made it this far) just to conclude that it is a normal situation, entirely 'buyer beware,' you take all the risk, good luck to you. BUT it would be great, esp. in light of the "Buyer's premium" top skim, (which is not insignificant) if the owners, a 'consortium of investors from the upper east side Manhattan' or whatever, would do us all a favor and instruct the institution to BE MORE DISCERNING about what is on display, and for example if you're going to offer a chainsaw that has been completely seized and thrown in a lake for 3 years, either STATE as much or refuse to offer it. We can dream anyway. Best of luck to you.

One of the worst auction companies around. Far better choices without looking too far…read more Every employee I have ever talked to had a bad attitude and they will do their best to scam you out of every dollar they can

I had a great experience here with great staff especially Bryon he was very helpful and…read moreknowledgeable with the parts I needed. He was patient and super kind. Bryon's customer service was definitely a 10 out of 10 but all the staff was truly amazing. Definitely coming back for all my car part needs!

Great customer service and very helpful staff! Everyone was friendly, professional, and really good…read morewith their clients. I especially want to recognize Bryon, who was amazing and made the whole experience so much easier. He was helpful, patient, and genuinely cared about making sure I was taken care of. Definitely appreciate the great customer service and would recommend them!

I had such a great experience working with Debbie Johns! I recently purchased my 2025 Kia K4, and…read moreDebbie was incredibly helpful throughout the entire process. It was definitely a long day, but she stayed patient, kind, and made sure my family and I felt comfortable with everything before leaving. She was also very responsive afterward when I had a few questions about my car and helped point me in the right direction for service and reimbursement. I really appreciated that she continued to help even after the sale was complete. Buying a new car can definitely be stressful, but Debbie made the experience so much easier and more enjoyable. I'm loving my new car and truly appreciate everything she did to help make it happen. I would absolutely recommend asking for Debbie if you're looking for someone friendly, helpful, and easy to work with!

A two hour wait just to test drive a car is insane!…read more Came here to test drive a car on a Thursday evening. Upon entering, we were told we had to be put on a waitlist and there were 7 people infront of us. He could'nt give us an estimate of how long the wait would be. We sat in the lobby and we waited for an hour but got frustrated at this insane wait time and left. What a waste of time. He finally gave us a call 2 hours later telling us they're ready for us, but by then we were already home. Waiting this long just to test drive a car is unheard of.

Brought a truck from Jason and has such a good experience, thanks for all the help. Will come back…read moreagain for sure

I had a great experience purchasing a car from Jason at RN Auto Sales. My wife and I traveled from…read morethe Bay Area to look at a car on their lot for our son. It was exactly as advertised. The car was clean and detailed. After taking it for a test drive, we decided to buy it. Jason and his wife made the entire process easy. There was no pressure to purchase additional service or extended warranties. Jason even purchased the car my son was replacing because the motor had blown at a fair price, and had it towed back to Sacramento at no cost. I would recommend RN Auto Sales to anyone!

This was just a horrible experience. Their customer service representative Christina, who is…read moreextremely rude, short, and just keeps repeating the same thing over and over again without explanation. It really just wasn't a friendly Service. Very transactional and not graceful or thankful for contributing to their auction. Service and auction fees are extremely high. Pick up window is very limited. I just definitely would not participate in another auction that they are hosting. Talk to a few other people who were bidding on items and they have the same experience. My recommendation to the company is to put Christina through customer service training and navigating conversations with clients appropriately.

Wonderful experience! Issac at the warehouse was great and the ladies the office were efficient and…read morehelpful. Professional staff. I can't say enough good things about this company and their employees.

I was looking into getting a Tahoe. That's when I came across Integrity Auto Sales--and honestly,…read moreI'm so glad I did. I gave them a call, and they were able to get me in for an appointment within just 15 minutes, which already impressed me. When I arrived with my family, we were immediately welcomed and taken care of by Robert, one of their product specialists. From the start, Robert stood out. He was upfront, transparent, and didn't try to pressure us into anything. What really made the experience special, though, was his attitude--super positive, patient, and genuinely helpful the entire time. You can tell he actually cares about helping people, not just making a sale. On top of that, he really knows his stuff. He walked us through everything, answered all our questions, and made the whole process feel easy and stress-free. And the best part? He got us approved and out of there in just about 2 hours! That kind of efficiency is rare, especially when buying a car. Overall, it was an amazing experience from start to finish. I would 100% recommend Integrity Auto Sales to anyone--especially if you think you might not get approved or feel unsure about the process. They really work with you and do their best to make it happen. If you go, make sure you ask for Robert... and tell them Aida sent you!

First things first I applied for a application to buy a truck there it's been almost a week and I…read morenever heard anything from anybody they never called me back never got no information so I'm a new customer I guess you didn't want my business so I went to Modesto Toyota and bought a another used vehicle put a little bit more money down and I'm happy with their service integrity Auto sales needs to step up to the plate and be more alert and talking to their clientele because I don't do business that way I don't know how you guys do business but I won't give you a good rating because that failed the service was very poor very unhappily