I don't ever agree to let an insurance company (AAA) take your car here…read more 1. It's a hassle trying to reach the actual lot your vehicle is at. They alway send you to customs service. I had to call multiple times to get an update on my vehicle, even after speaking to the manager on site (Hussan) 2. It took me 5hrs (11:30am- it's now 4:30pm) for them to release my vehicle to me even after the insurance company sent multiple emails giving the ok to release it. 3. They didn't properly read the notes that states the insurance company will accrue the fees. And after I agreed to pay the fees because I was over it, they asked me to go to another lot to pay the it because I didn't have cash. SERIOUSLY! Save yourself time and frustration.

They destroyed my stuff while saving everything into the trunk zero respect for other people's…read moreproperty

Drove an hour and a half to pay and pick up a car…read more Turns out they no longer accept cash. No one mentioned that when I called earlier in the day. No where is it posted on their site or app. No time to go to the bank because they closed in 15 minutes Unbelievable

I am done with these location,these is worse place ever,customer service very rude,didn't know…read morewhere is the paperwork,can't find key,who is giving license like these trash company!!!!

Firstly, one has to acknowledge that an auction house is what it is: A disposal site for mostly…read moreworn out things. One also must admit that the dynamic at an auction is deliberately designed to tickle one's dream of 'the great deal' and the urgency of the timeline promotes spending more than anyone wants to spend and often more than the junk is worth on the open market. And the general notion that the 'digital' version is corrupt, creating fake bidders or whatever is another story. AND it's important to say that (aside from the expected gruff attitude of the yard 'bulls') everyone who works at the place, doing the heavy lifting literally or bureaucratically, are perfectly cordial and do what peons do, I mean, would you want to work there? However, I can describe (briefly?) my experiences: Basically, one need be prepared and capable of fixing things, and be ready to pay, in the beginning or the end, more than you want to, and more than it may well cost on the open market. Before you say that you have to either be an expert or hire one to inspect things thoroughly, for whatever reasons, reasonable or otherwise, you cannot even bring a screwdriver to the yard, and of course, you cannot do anything normal with a machine to really have any idea if it has grave or expensive issues. I bought a low-hour utility truck which had multiple minor issues, but I paid at least $3000 more than I think it was worth. Then I bought several other lots, from truck racks to welders to chainsaws which were all essentially non-functional or completely blown up. All of it would go on to the trash heap if I didn't have dramatic skill at fixing crap that is TOO FAR GONE for the majority of people in the world. That's mostly why it is on offer. One can say that if you buy a metal frame for which the MSRP is $1300, (robbery of course) for $80 plus the ridiculous "buyer's premium" and taxes (including Sacramento "city" tax !?!) and spend $100 in gas to burn in 3 hours of driving to pick up the damn thing, you could say you saved $1000. Except of course, I was an idiot, and because it's too much trouble for Barnone to actually measure such things, such that you might know that the frame is not actually square but polygon shaped, despite their published dimensions, and I ended up having to cut and re-weld the frame... ...well, my fault for not properly studying the thing. There are basically three reasons why stuff is on this lot: 1) It is worn out 2) The gov't deems it a gross polluter which can no longer be operated or 3) Somebody died and their family is cleaning out the garage. In the 3rd case, maybe it is not (complete) garbage and the family just doesn't want to deal with it. But you will likely pay too much, whatever that means. So finally: I waste your time reading this (if you've made it this far) just to conclude that it is a normal situation, entirely 'buyer beware,' you take all the risk, good luck to you. BUT it would be great, esp. in light of the "Buyer's premium" top skim, (which is not insignificant) if the owners, a 'consortium of investors from the upper east side Manhattan' or whatever, would do us all a favor and instruct the institution to BE MORE DISCERNING about what is on display, and for example if you're going to offer a chainsaw that has been completely seized and thrown in a lake for 3 years, either STATE as much or refuse to offer it. We can dream anyway. Best of luck to you.

One of the worst auction companies around. Far better choices without looking too far…read more Every employee I have ever talked to had a bad attitude and they will do their best to scam you out of every dollar they can

Found parts for my Honda Fit yesterday during their 50% off sale. Friendly staff and easy to…read morenavigate yard.

Great customer service. Everyone was professional and welcoming. They also helped me find the car I…read moreneeded to get a part off because I couldn't find it.

Sold our car today. Stressless, seamless and easy and got the amount we hoped for. A great place to…read morebuy a car and a great place to sell one.

Hey Carmax!! Thanks for selling me a piece of crap truck!!! Made 1 payment. Drove it for 2109…read moremiles. Had it for 67 days. Now in shop for failed lifters. DO NOT BUY FROM THIS COMPANY!!!

I'd like to thank Jason for helping me out with my purchase nothing but class and respect was very…read morecomfortable with the whole situation down to financing glad I stopped in to take a look, drove a few vehicles even drove the truck that I bought twice just to doublecheck how I felt about it I appreciate it. Thank you very much. Jason. Great place to buy a vehicle. Nothing but class and respect thanks again.

Had the BEST experience buying my car here! Zack made everything so easy--super friendly, honest,…read moreand never pushy. They helped me find exactly what I wanted and explained everything clearly. I usually dread car shopping, but this was actually enjoyable. Highly recommend asking for Zack he's great!

This was just a horrible experience. Their customer service representative Christina, who is…read moreextremely rude, short, and just keeps repeating the same thing over and over again without explanation. It really just wasn't a friendly Service. Very transactional and not graceful or thankful for contributing to their auction. Service and auction fees are extremely high. Pick up window is very limited. I just definitely would not participate in another auction that they are hosting. Talk to a few other people who were bidding on items and they have the same experience. My recommendation to the company is to put Christina through customer service training and navigating conversations with clients appropriately.

Wonderful experience! Issac at the warehouse was great and the ladies the office were efficient and…read morehelpful. Professional staff. I can't say enough good things about this company and their employees.