Excellent experience…read more Sales rep (Kevin) was knowledgeable and professional throughout the entire process. No pressure to buy just very helpful. He found the car I wanted and got it to me sooner than promised. Lynnwood Honda staff were great to work with and the price was great too.

had a great experience here buying a car. fatest and nicest car dealership service ive ever had…read more tom kim and ethan were really nice!! thanks for the help guys!

Sean in the service department at Doug's Hyundai was wonderful! He kept us informed throughout the…read moreprocess. He is very professional and he provided excellent customer service!

Be wary of going to this place. The staff behind the service center is clueless and lacks empathy…read morefor the services they've offered. I've visited twice for a much-needed brake light fix. 3 hr stay each time, and they haven't solved the problem. Retention level from the previous visit is zero. No knowledge transfer whatsoever about previous work done or not done on my car. The often-repeated phrase "oh, I wasn't the one, or I wasn't here last time" provides no satisfaction to the customer (me). Next car will be a Toyota for sure.

I have always found buying a car to be an anxiety filled and stressful experience. The team at…read moreDoug's did not leave me feeling this way at all. I had the absolute pleasure to work with Alberto and Nathan (who for 5 days in provided fantastic service!) in purchasing my new CX-50 hybrid. They were attentive, transparent, listened to my wants/needs, and found me my perfect new car. The entire Doug's team deserves praise. From Sales to Finance to Service, the entire experience was painless and fun! The team provided great conversation and truly saw WHO I was as a customer. As a human who has spent over 15 years in customer service and expects exceptional service - Doug's does not disappoint. I highly recommend them for your next car buying experience!

August 13 Update: As of August 13, we have received no call, explanation, or follow-up whatsoever…read morefrom management regarding what happened with the vehicle potential purchase. When Robert returned from his days off, he called us asking why the purchase had not gone through. During that conversation, he indicated that he was not aware of what had happened, which raises additional concerns regarding the dealership's internal communication and handling of the transaction. Robert told us that management would be contacting us to explain the situation. However, no one from management ever called or contacted us. We have been left without any explanation as to why the vehicle was ultimately sold to someone else after we had been told the vehicle was being held for us and after we had provided a deposit. This lack of communication is particularly concerning. At this point, we are not only seeking an explanation for what happened with the vehicle, but also an explanation as to how this was allowed to happen internally and why management has failed to communicate with us afterward.

LEXUS OF SEATTLE @ LYNNWOOD…read more Lexus of Seattle in Lynnwood has a beautiful, modern showroom with a great selection of new and pre-owned Lexus vehicles. The dealership is clean, spacious, and has a comfortable waiting area if you're spending time there during the buying process. We brought home a beautiful Lexus today for about $59,000 out the door. While it's definitely on the pricier side, the overall experience made the purchase enjoyable. The staff was friendly, professional, and never made us feel rushed. They took the time to answer our questions, explain the features of the vehicle, and helped make the process as smooth as possible. If you're shopping for a Lexus in the Seattle area, this is a great dealership to visit. The customer service, knowledgeable team, and welcoming atmosphere made it a positive car-buying experience.

I had a genuinely great experience at Lexus of Seattle, which I honestly don't say lightly when it…read morecomes to car shopping. Going into the process, I was prepared for the usual dealership stress pressure, upselling, weird sales tactics, all of that but that was not what I experienced here. A big part of that was Kevin Hansen, who was kind, patient, professional, and very easy to work with. I came in already knowing what I wanted to do, and instead of trying to steer me in a completely different direction, he actually listened and helped me through the process in a way that felt respectful and straightforward. I never felt swindled, rushed, or pressured into anything, and that made a huge difference for me. Overall, the team at Lexus of Seattle made the experience feel much smoother and more comfortable than I expected. Buying a car can be exhausting, but this felt surprisingly low-stress and well handled. If you're nervous about the dealership experience and want to work with someone who treats you like a person instead of just another sale, I'd definitely recommend checking them out and asking for Kevin.

They provided great service I would recommend them to friends and family…read more They provide delivery services. Great inventory. I love my Nissan.

Just returned from picking up our '23 Pathfinder after discovering that the rear camera wasn't the…read moremalfunction, the whole AVM (the system that gives your dashboard a 360' view of the space surrounding your car) had failed. It was going to be a $4200 repair because that system is not part of the new car warranty. Our service rep, Donnie Davidson, was calm when explaining this to my dismay. But he offered to reach out to the Nissan regional rep and plead our case and beg for a free replacement AVM. He delivered and we ended up just paying for the diagnostic and the installation. He went way above and beyond to help us. Great service department in all the years I have owned a Nissan.

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

Was traveling through the area on a road trip when our check engine light came on. After hearing it…read morewas a spark plug misfire, we came in to seek help. Khing Ly was very upfront and honest, and laid out our options. Although the car was seemingly fine, Khing gave us his contact info and told us they moved things around so if the light came on again we could identify the source of the problem. The free coffee was a bonus too.

I tried to contact the service department, and it appears that the phone number does not appear on…read morethe Dealer website. I had to google it. Once my call went through, It was answered by AI. I asked to speak with service, and I had the privilege of leaving a voicemail to the service department, which remains unanswered an hour later. I refer to this method of customer service as "customer repellant" in that they really do NOT want to talk with me on the phone.

bought a 2012 audi TDI- 2 days after buying, the alternator belt broke, 2 months after buying a 5k…read moreintercooler fix, now its throwing DPF codes total lemon. DONT buy from these guys they buy crap vehicles, make them look good- clear codes and you pay in the end.

Bought a car a couple of months ago. What a rip…read more 4K later after having a bunch of work done on it I still don't feel safe driving it. It's sitting in my garage. Filing a claim in small claims court. There is no way they didn't know what was wrong with the car.

We had a wonderful car buying experience yesterday in buying a new Outback from Wendy Cummings…read more(sales) and Dan Lambros (financial director). I started by contacting Costco to use their car buying program. They said Carter in Shoreline would be the appropriate dealership and in short order Wendy called me to get things started. Everything was done in one day as we needed to view and drive many pre-owned and new cars before making a decision. Wendy was extremely diligent and patient, spending most of her day showing us options, discussing pros and cons of each and ultimately using her years of experience to help us make a decision. Dan stayed late on a Friday night to complete the paper work and get us on our way. Never ignored, pressured or disappointed in any way. Just a highly professional and first rate car buying experience.

Sadly we did not receive our $50 test drive gift card. We came in for a visit and spent a couple…read morehours going over vehicle details with our sales associate. I followed up in a few weeks and nothing. It's been over two months now. Sad & Disappointed.

Review of the separate M-B Sprinter Van repair center: First know that my van had a back country…read moreaftermarket build out by a top van outfitter. And that the M-B van maintenance center in Lynnwood is a separate facility from the main dealership on the same road but on the other side (east) of highway 99 a few blocks north and set back from the highway with a sign that is visible but not real large or prominent early on a dark winter morning. I arrived before they opened and they opened promptly at 8AM. My experience was superlative. The service advisor Scott was very considerate and upbeat and a great help. We discussed options for maintenance and he explained their policies and that of M-B and he was very candid about the best options for me. The mechanic Kevin was very thorough and made great suggestions for dealing with our relatively new camper van that has a lot of professional modifications. I was called in a few times from the waiting room to confer with him and learned some valuable tips about the complex systems of the van. He cleared some codes in the electronic system that my scanner could not deal with and they have not reoccurred. The parts department was helpful in identifying some minor parts I needed. The waiting room was comfortable with beverages and snacks. M-B are not cheap to own and maintain but are worth it in my opinion and I will return again to M-B if Lynnwood Van center. I often do my own vehicle maintenance and modifications as I do not trust most domestic and foreign car dealers for even simple tasks. Some can even screw up a simple oil change or tire rotation. But I fully trust the team at M-B of Lynnwood Van as they clearly know their business and are there to help with courtesy. I shopped for vehicles at other M-B dealers in Western Washington but recommend Lynnwood M-B Van center above all others!

This place is impossible to deal with. They never answer the phone and when they do you are placed…read moreon hold forever until you can't wait anymore or until they close. I've left messages and no one calls back. I've even stopped into the dealership and all of the employees were sitting around watching tv and didn't even acknowledge my presence. I was finally able to speak with the parts department who were to most helpful but I still wouldn't want to waste my time and money on them at this point. Do Better.