Very ungenuine. They tried to sell me a car that had been in an accident and they were claiming they had no knowledge of this. After I took this 2021 Nissan rogue to a nearby mechanic, they pointed out a host of issues. There were actually broken parts under the cover! Frame damage they refused to acknowledge even after seeing the evidence. read more

Highland Auto - Actual mechanic report - Car Dealers Near Me - Renton, Washington

Buying a car is a such a pain. Especially when you need a used car. If you're looking for someone funny, personable, and professional, stop by and see Gebran at Highland auto. I didn't end up purchasing a car here because they just didn't have quite the right vehicle, but man did he try. Gebran would let me know any time that there was something new that might fit the bill. I held off purchasing a car for a long time because I WANTED to give them my business because i had such amazing service. My car unfortunately broke down too quickly and i had to make a faster decision, but i will definitely be coming back to Gebran for my next purchase! A++ service read more

very suspicious and would not do business with them. read other authentic reports as well, such as "Jason S". after asking about a car, the user was named "gee sales" after asking multiple times about where this originates from, they kept responding "highland Auto". seems to me they are using several names to sell different vehicles which is highly illegal. after asking several times about what is the relation between "gee sales" and "highland auto" is, they blocked me. I repeat, DO NOT DO BUSINESS WITH THESE CROOKS . good luck read more

Highland Auto - gee sales - Car Dealers Near Me - Renton, Washington

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I needed a car quickly and unfortunately I didnt have a lot of money to work with. When I walked up to the shop yard, I saw exactly what I needed and I love the car still. More than that, Gee has been extremely helpful and accommodating to my financial limits. This family business shows that they understand hardship, and they are just regular people like us, as opposed to predators trying to make a sale. (But, of course, they do want to make a sale... that's just good business!) They are transparent and welcoming to all of their potential clients. I am referring anyone I know personally to this shop. Thanks a bunch guys. read more

I never, ever thought I could give ANY used car buying experience five stars, but here you go. After frustrating experiences at the "big boys", I popped in at this forgettable little place in an unlikely location. I live literally a mile away and drive by every day - but really hadn't given the place a second thought until I was driving home from Evergreen Ford (who had irritated me). This place had not just one, but two possibilities for me. Woo-hoo! Gebran is friendly, straight-forward, no nonsense and no fuss. One of the two trucks was a couple grand over my budget limit but it would be great for my purposes. I asked how much wriggle room there was on price and he point-blank told me to take the truck to a mechanic of my choice, see what they say, and THEN we talk price. WTF? Did a used car salesperson just say that? *FIVE STARS* I start work at 5:30 AM so getting the truck to the mechanic would be challenging for me unless I leave it there overnight. Gebran said no problem, he would get the truck there for me. And he did. I got the mechanic's report, went back to negotiate, and was met by dad Tony as Gebran was out for a few minutes. Tony was trying to take a credit card payment from someone, their magnetic stripe wasn't working and Tony had no clue how to work a credit card machine. He gestured to me and said, "You, do you know how to do this?" Well, yes I do. LOL! So then we had to do the negotiation dance thing. Based on the work recommended by my super awesome trustworthy and reasonably priced mechanic, I had a significantly lower number in mind. Of course Tony told me my mechanic was full of baloney and the truck didn't need that stuff and I was being taken for a ride, etc. Well Tony, your opinion of my mechanic's competence and ethics is irrelevant. I've told you what I'm offering. Tony looks at the computer, makes some hmmmming noises, goes outside and huffs around a bit, calls Gebran, and then comes back in and counter offers $500 more than what I offered. Done and I offered my hand. The whole "ordeal" took not much longer than a pap smear (can't decide which is worse...lol). Gebran returned, asked if we made a deal, dad made a funny joke (which I can't remember but it ended with something like "but she shook my hand"). He has a dry sense of humor and a twinkle in his eye. Stupid me forgets that I am now middle-aged and can't read anything without reading glasses. I didn't have mine. Gebran went and got me his dad's to wear. So sweet. We did the paperwork, bing, bang, boom, done. This is a small family business and I really love to support those. Of course they are in it to make money (isn't that why we all go to work?), but this really was a pretty painless, courteous, quick experience. Perfect for people like me who really don't have the patience or find pleasure in car shopping. Thank you! read more

I got pre-approved for a Honda Pilot they just got in, contacted them and then filled out the financing application in order to finalize it on Friday. Was approved for the vehicle, talked to them on the phone and told them I'd be there on Monday to finalize the paperwork since I work all weekend. I was told that was fine and that I needed to get full coverage insurance for the Honda before I came in. They turned around and sold the SUV the next day to someone else. After I filled out an application, let them run my credit, was approved and got insurance for the vehicle I was buying. They told me afterwards that they don't hold vehicles. Okay fine but it would have been nice to know to that the day I did all this and I would have made an effort to get there sooner than Monday. I was also told the guy I was negotiating with was outside the office when another salesperson sold the car I'd been approved for. All around disappointing, terrible, and unprofessional experience. read more

So, the story goes that I had once purchased a great older model car from them and was very happy with it AND their flexibility on payments. Then, after an accident, I had to buy a new car. I chose to go back to Highland Auto because I had a "good" experience from them before. They sold me a 2004 Rav4 which I thought was a decent car for about 5 months, until I learned that it wasn't. In fact, not only was it not a good car but the technicians at Meineke who overlooked my car said that it was "a fireball waiting to happen." The reason why it was a fireball is because the fuel system, undercarriage, and exhaust system was entirely corroded and falling apart due to what was speculated to be "water damage caused by flooding or inclement weather" as quoted from the technician's report. So, with that in mind, I called Highland Auto and my father also spoke to them. Needless to say, they played ignorant, and said that the carfax doesn't include anything about flooding or water damage, and that it was a family car passed down and in good condition as far as they were aware. That's about as far as we got with them. We asked for some sort of recompense but they gave us a cold shoulder and even implied that the pre-existing damage to the car was my fault in only 5 months of using it. Moreover, it's been recommended by the service technicians at Meineke that we should contact the Better Business Bureau, the Federal Trade Commission - all of which we have done - and they wrote by hand on the report the question: "How many other cars like this have they sold?" I ask myself the same question. At the end of the day, I was in a desperate situation and what they sold me was not only a lemon but a dangerous vehicle and then blamed me. They took advantage of me, and I should have been a smarter shopper. But they knew that, didn't they? read more

I flew in from out of state to purchase a vehicle from Highland. The owner worked with me throughout the entire process. He picked me up from the air port and even helped deal with the title transfer, which was extra painstaking due to the covid crisis that was just getting underway. He could have raised his price at the last minute or done any other number of things, but he was honest and helpful throughout. Thanks Highland. read more

I stumbled across Highland Auto looking to buy a new car after my previous car was totaled in an accident. I never actually write reviews but it is not often that a sales person goes beyond the extra mile to ensure a client's piece of mind and satisfaction. However, Gibran and his family owned dealership was an absolute pleasure to work with. Gibran was very attentive and accommodating to my requirements, my budget, and really worked with me very patiently to make an educated decision on a vehicle. Never at any point did I feel pressured to buy and when I finally decided on a car, the entire transaction was incredibly transparent and clear. He kept me updated on the progress of the deal every step and took every measure to ensure that his service delivery was impeccable from start to finish. No hidden fees, no hidden surprises, just straightforward and simple. I have no doubt that I will once again return to highland auto when I am ready to upgrade and I will definitely be bringing family and friends here! Thank you so much for such a great service and once again it was a pleasure doing business with you guys! read more

Drove passed the lot on the way to work, saw a truck that i was very interested in and potentially buy, looked online to check their hours on a Saturday, which listed them as being open until 5pm, it was 3pm and they were closed, called them, left a message, texted a sales rep, and not a single response. Submitted an application, only response was "how big of a down payment can you put?" Rather astonished at how shitty their business is. Go somewhere else. read more

We bought a car from Tony Melki. It was truly the best car buying experience we have EVER had. Absolutely no pressure and genuinely kind. He was upfront and quick. Not a long drawn out deal. We have four kiddos and I guarantee you that we will be back to buy all of their first cars here! Nothing but love for this place and the owner! read more

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The vehicles aren't detailed, some are broken and jimmy rigged, his customer service lacks respect and I don't not recommend this place for anyone at all. The owner is money hungry and agree to anything to get money in his pocket. read more

Great dealership! Gebran is honest, efficient, knowledgeable and friendly. Bought a van and immediately drove it 600 miles w no problems! read more

I have had nothing but great experiences here! Highland Auto is family owned and operated. Gebran and his father Tony are there to help you, and are accommodating to you and your situation. They are real people, very down to earth, flexible, and upfront with all terms. I have purchased 3 vehicles here and I never once felt a pressuring or scammy atmosphere. Business was always conducted very well, I went home with my cars no later than the next day each time. Gebran is very knowledgeable about his process and always made the buying experience easy to understand. All the vehicles I have purchased here have been well worth my money and were very fairly priced! Gebran also gave me an exceptional trade in value when I wanted to purchase my 3rd vehicle here recently. I have had my mechanic check out my cars at her shop and even search the VINs which were all clear. Hands down, best used car lot I have been to, no scams and no junkies working for them. Also customer loyalty is recognized and clearly appreciated here. read more

Highland Auto - Beautiful and clean Tc I recently purchased from highland auto! - Car Dealers Near Me - Renton, Washington

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Highland Auto is a place that is always willing to do the right thing, even when it takes a lot more effort than cutting corners. Gebran was very forthcoming and quick to point out potential flaws (every used car has them) before I even saw any. This is a breath of fresh air compared to the other dealers that hope you don't find them! Bottom line, the experience I got here was stress free and honest, and the price was great too. I would recommend this to anyone who is looking to get a clean car without paying ridiculous new car prices. Thank you and I will be back! read more

Good and honest seller. It is family owned and I liked working better with the son, Gebran, who was very professional. I raised concern about my car coming only with one key fob and they reached out to the auction where they got the car from, retrieving the second key fob. In addition, there were scratches in the exterior and interior of the car that were all fixed as promised. read more

Easy, painless transaction. We were looking for a very specific SUV (and relatively rare). They had one on the lot that was exactly what we were looking for. No high pressure tactics, no arm twisting. Solid deal on a great car without any drama. Close to home for us was a plus, but it's worth the drive if they have what you are looking for. read more

Bought a 2011 Ford Escape in June of 2014. Within 2 months I had to pay over 4K in repairs. It has been less than a year and now my transmission went out. Never buying a car from here again. read more

Great deals and unmatched customer service. We've purchased 4 cars from Highland and couldn't be happier.

I bought a car from here. It is a family owned business and had a great experience. Gebran and his father are wonderful people. My best car buying experince. Thanks to both of you read more

Between my family and I we have bought a total of 6 cars from Highland Auto. Friendly,honest, and they take care of their customers. Every time I'm looking for a car I just call them and let know what I'm looking for and what my price range is and they always come through. They really have made car buying easy and hassle free. Thanks Gebran. read more

We shopped at the Audi dealership for a used Audi, they were a bit arrogant and did not want to negotiate. We found basically the same vehicle at Highland for a competitive price. We stopped by, test drove the car, negotiated the price, financed and completed the purchase in about 1 hour total. No issues and we are happy with our car, I will continue to check their site when I get ready to purchase a second vehicle. read more

Highland auto, without a doubt is a perfect place to get a vehicle from. Gerbran is absolute amazing. I wanted a vehicle that was a 2012 or newer for $15K out the door and he made it happen. The car was actual listed at $14.5K so I got a big break. They were patient and actually they have CUDL program so that is always a plus! read more

Sadly, I didn't have the same experience as the people before me. I drove 3 hours to look at a car highland auto had. I went there knowing that only 1 part was wrong with it...they said they would fix it. Anywho... I purchased the car. The next day the tabs were expired. I went to renew them.....I couldn't because the paperwork wasn't in my name yet. Then come to find out, it needed new license plates too. The dealership claimed they "didn't know" about the expired tab and license plate! Which is there job to know. Anyways I was responsible for paying for that. Also, I waited 19 days for them to send me the part. Took it to three different mechanics they all said that the part wasn't the right fit. Called highland auto and he said "sorry we said we'd get you the part and that's what we did" he missed my point that it wasn't the right part and there is no way it would be able to fit. They won't give me the right one. From day 1 this car has gave me nothing but trouble. And there was so many things mechanically wrong with the car then what they told me. I brought it up to them and he said "our mechanics check for safety issues we didn't see any we were concerned about" ok last I checked, oil leaking from the motor is dangerous, you need tail lights I drive legally on the road, and having the tie rod bent out of place which caused wearing out the front tires to the point where the steel was sticking out makes my car dangerous. I'm not a happy costumer and won't go back nor will I recommend it to anybody!!!!! read more

After looking high and low for a vehicle for my wife I found highland auto on the internet. I took the gamble of driving quite away from where I live and was pleasantly surprised at the quality of the vehicle and the level of service Gebran and his dad provided. I would definitely recommend Highland auto to anyone looking for a second hand vehicle. read more

I found a Subaru Legacy online at Highland Auto and thought the price was borderline too good to be true. We were amazed at the gem! Gebron was very upfront about everything, and was not pushy. Gebron did not have to sweeten the deal, because he's already offering a great service and a very reasonable price. It's a small Father-Son dealership so options can be limited, but I felt like the service was far more personal than other dealers. read more

I bought my 2011 Subaru Impreza from Gebran at Highland Auto back in 2014 and have had almost no troubles with it (it needed new tires which I was aware of when I bought the car). They were very helpful and up front and communicated throughout the entire length of time that I was dealing with them for the purchase of my car. Gebran is very kind and legitimately seems to care about treating people right. I contacted Gebran today (12/6/16) to ask him for the vehicle purchase order (for something related to my trade in vehicle) and he responded to me in minutes with exactly what I needed to resolve my other issue! Saving me time by not having to go through the DOL. Proving that they care even when they have nothing more to gain. Great guys over there! read more

This experience was laughable. We agreed on a deal, then I decided, I'll take the vehicle down to get inspected, sounds logical right? It was a nice day so I sat on the porch while I found a shop to do the inspection and everyone else that was employed there smoked huka and talked in their native language, even though they all spoke English just fine. I took the vehicle down to get inspected and the shop said it was going to be 2 hours. It is what it is, so I called the dealer to see it they could pick me up so I could pass the time elsewhere. When he showed up to pick me up he changed the entire deal. He said he reworked the numbers and he has to give me 500 less for my trade and 500 more for the vehicle I was purchasing. Lol, really dude? Couldn't you have crunched the numbers again while you were smoking your f-ing huka on the porch? What a joke, he then has the nerve to say "call me if you change your mind"...Hmm change my mind? You are the one that agreed on a deal and changed your mind. Next time keep the pipe out of your mouth and crunch the numbers before your customer takes the vehicle to inspection. Thanks! read more

Highland auto was a great experience.I had been looking for a particular vehicle for some time with no luck.I had been to other used car dealers with challenges.Engine light on,air bag light on,fob does not work.They were actually asking full price.Its amazing they don't fix these issues before listing them.It would have saved a lot of time.I contacted Gebron regarding a vehicle he had listed.He was staight forward and had no issues discussion the vehicle over the phone .I was a little leary of a small car dealership.I was pleasantly surprised when I showed up for a test drive.The family owned business was a nice break from the typical back and forth negotiation process that I had been exposed to with other car lots.The car had low miles and was priced right.The next day Gebron allowed me to take the vehicle to a mechanic of MY choice to have the vehicle inspected.It was very reassuring to me that he had no issues with this process.After the inspection,I returned to the dealership to purchase the vehicle.Fourty-five minutes later I was on my way with my new vehicle.I could not be any happier with the experience that I had at this dealership.I would recommend Highland auto to anybody looking for a reasonably priced vehicle that does not want to spend 4-6 hours negotiating a vehicle purchase. Mike R read more

I thought I was getting a good deal when I got my car under bluebook. As I was pulling out I was told the AC needed to be filled with frion, no biggie I thought. Took it to a mechanic and it was full, my AC does not work and will cost alot to fix. Also was told my tires were new and they are in fact bald and not the same brand or tires as on the receipt i was given, Was told it was in a minor fender bender, the whole front bumper is a different color and also paint sprayed on the headlights like a bumper was slapped on and painted. A month later my car was driving really bad and engine light came on. I checked the oil and it was 4 quarts low! whoever changed the oil must have not known that camaros take 8 quarts, engine light was on and after diagnosing 6 codes and having a camaro friend and mechanic look at my car it had 2 hoses unhooked and didnt even know how it was driveable. When I bought a 2011 car from a dealer i would think it would be driveable and serviced and have working AC! Also my trade in was not paid off for 4 weeks making it impossible for me to get my warranty and GAP cancelled on my old car since it still was in my name not paid off even though my loan was funded to them to pay it off. ALso my tabs expire soon and i did not get no new tabs or license but yet was charged $150 for them. Oh yah and also wouldnt give me the spare key and registration until i paid them my refund check which i couldnt even get until nagging them to pay my trade in off, legal law is 3 days, they took 4 weeks! Do not buy a car from them unless you want a headache in repairs in the future,they do not do things by the book either. read more

small but nice selection of cars. fair deal and did everything they said they would the first time not after nagging. definitely will look at their selection next time i am in the market. read more

really people, REALLY? its funny how most of these 5 star ratings are from women - no offense ladies., or friends of his to cover the smoke of BS vehicles him and his father sells. i bought a car from these guys, and Gebron or whatever his name was after searching high and low for my car - "claimed" it was a good vehicle for a good price. well guess what, BS... im not mechanically inclined, and yes it was my fault for not being paranoid and taking it into a mechanic to have it verified. these guys sell beautiful cars that are straight pieces of crap. come to find out from attempting to get the vehicle aligned - firestone wouldn't even do the alignment because the tie rods were amazingly still holding the tires on, driver side caliper was seized. "significant" oil pan leak, bad electrical. don't get me started - the bill for the repairs almost was more than the cost of the car. so, im trying to figure out where in gods name is this good car he claimed it to be? not only that -the company, Bucky's auto was supposedly the ones who passed all this in there so called 120 point inspection. How? How do you pass a vehicle in this condition as sellable to the public? i have children, and this car was a straight death trap. all these issues, bell whistling, warnings within the 1st couple weeks of purchase. i called him to notify him of the issues i was having to seek some sort of resolve, and he had the audacity to send me back to the mechanics that was suppose to have cleared the vehicle on the 120 point inspection on my dime. no help, no remorse, nothing... im a single parent and we needed a car - if you are deciding to buy a vehicle from these sharks, take the car to the dealership the car is manufactured from and pay the little 80-100 dollars to have a proper inspection done before signing your soul away. read more