As a first time customer the staff are awesome. If you have a mercedes even an old one like mine,…read moregreat place to get your car serviced. They are very knowledgable, honest about what your car really needs, fairly priced for the work done. I will be bringing my car back going forward. Michael

I called Sam and asked about a reminder message that was displayed on my speedometer about an…read moreoverdue service. He explained to me what the service involved and gave me a very convenient appointment day. I had also noticed my inspection sticker was also overdue! I guess I need to drive the car more often and pay better attention to it's required maintenance! I dropped the car off seamlessly on the appointed day and left it in their good hands and was called the same day early that afternoon telling me that it was ready to be picked up!! If you are familiar with dealership charges, you will be Extremely Happy with World Foreign charges and fees as well as the very professional expert technicians. The remodeled facility is top notch in my book. I'll be having both of my vehicles serviced there again!

Greg is awesome. This place has the vibes of a family owned shop and the integrity of one too. I've…read morebrought my car to him multiple times, unaware of the real issue, and he has never overcharged me. He's honest and explains everything to me in a way I can understand. This shop won't just do a repair because you ask, they want to make sure it makes sense and you're not spending unnecessary money. This is the only place I recommend or take my car too now.

DO NOT TAKE YOUR CAR HERE -- they will waste your time and NOT FIX YOUR ISSUE. I paid almost $1500…read morefor my car repairs and it still wasn't fixed. I decided to not take it back to them because it would only be worst. DO NOT TAE YOUR CAR HERE Kept my car for too long, consistently said it would be ready and then when I called they would give a different date (they never called me with an update) I left my car for a week with them, when I returned the car still wasn't ready and took an additional week, even though they said it would be ready upon my return. My car sounds worst than when I dropped it off, it now makes more noise like the screws are loose on my engine. My service engine light came back on after the supposed repair, that's what they were supposedly fixing, as well as my tire pressure light came back on the very next day. They are the WORST -- please let this review be a WARNING -- DO NOT TAKE YOUR CAR HERE *if you're reading this message after the fact, I go get your car now, if you can. Such a waste of time and money

I cannot say enough good things about Jay and the team at Elliott Automotive. I brought my car in…read morewith a highly unusual, high-stakes issue-my serpentine belt had actually been sucked directly into the oil pan. It was an incredibly complex and stressful job, but despite having a shop full of other customers and high demand, Jay treated my vehicle as a top priority. What sets Jay apart is his absolute refusal to cut corners. I know for a fact that another mechanic likely would have given up, or offered a quick, subpar patch job that would have ruined the long-term driving experience. Jay took the extensive time required to properly diagnose the root problem and meticulously resolve it so the car drives perfectly.To top it all off, he was incredibly fair on the final price, even knowing how much extra labor and stress went into this repair. If you want an honest, brilliant mechanic who genuinely cares about the safety and performance of your vehicle, go see Jay at Elliott Automotive. They have earned my customer loyalty for life!

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

They came highly recommended so I gave them a try. This was a couple years ago. All my cars are…read moregoing to Preston's now. If you are looking for good, honest mechanics, look no further! I thought my last two visits would result in large repair costs but they choose not to take advantage of me and I was out the door with minimal expense. Their regular maintenance prices are outstanding too! I could not be happier with them!

You auto come here!! These mechanics know their cars! I love that they have self AND full service…read moregas too!! The prices are comparable to other service shops, but their customer service is what drives my family here! Many members of our family and friends come here and word of mouth is spreading! We've had several vehicles serviced here and they always do a good job! Whether getting a state inspection or something more intricate, we prefer Preston's! If something ain't right, they make it right!! I wouldn't steer you wrong!

Very professional ...like the shop! Jamie did a great job informing me on the problem at hand.read more

My previous review of this butcher of Midlothian mechanics was out and out fact. His business…read moreliterally created my 1966 Corvair to catch fire after leaving his business after only traveling less than 3 miles. My car spent weeks under his terrible care before calling me to say it was ready for pickup. If I didn't have fire extinguishers with me the car would have been a complete loss. I never even got an apology from this ass hole. He should close this crap hole of a repair shop before someone is killed for his incapable workmanship.

This is a family owned business. The original owner, Raymond Scott, passed away in 2010, after…read moremany many years of automobile repair for everyone in Shockoe Bottom. Lewis Scott, his son is the owner now, and learned his trade having grown up repairing cars and trucks , etc. along with his three brothers. These people are fairly priced, they do excellent work that you can count on. Call ahead always. Because they are so busy! Also while visiting there, you will notice that this is a 100+ year old building, that was a stable in the early 1900's. The brick walls still have the partitions that show where each stall was. I know this family very well, because I am Lewis's older sister. You can trust my family to treat you right. ~Peggy Scott Edwards

Stopped by early to get a state inspection. The guy was friendly and quick. Even with a few ahead…read moreof me, I was in and out in 30 mins. Definitely recommend this place for state inspections.

I took my 2013 Mazda 3 in to have a tie rod end looked at after another shop said it needed to be…read morereplaced. They determined that this was not needed yet. Great! Then they took the time to look at my a/c issue and made the repair the same day. The owner is super kind and the customer service is outstanding! I highly recommend them for an honest assessment, quality work, and very reasonable prices!!

I've had the Moyers team work on my cars for over 10 years. They have provided consistent excellent…read moreservice from the time I walked in. Mr. Moyers was recently able to point me in the direction of getting a new engine in my Hyundai Santa Fe when the diagnostic code showed a problem that was related to a manufacturer recall (this led to the Hyundai dealership taking care of everything on their end). That saved me so much money and I'll never forget the honesty and integrity I've experienced with working with the Moyers auto experts. I had them upgrade my AC system with a new compressor this month and it's working like a dream. Highly recommend them above any others!

I had a very good experience at this shop. Everyone was very professional and friendly and I would…read morehighly recommend this shop to anyone

Dishonest. Went for $100 alignment. They refused and quoted me $4800 of services. Charged me $50…read morefor the quote. Needless to say I left. Next day went to another place and got an alignment for under $100. SMH. I'm so tempted to call the Better Business Bureau.