We purchased a new AC system from Larson Air last February, and this was our first maintenance…read morecheck. During the visit, Daniel discovered that the system was undercharged. He took the time to properly address the issue, thoroughly review the system, and make sure everything was working as it should. What really stood out to us was his dedication and commitment to doing the job right. He stayed and worked so late to make sure everything was taken care of. That level of professionalism, patience, and customer care is truly appreciated. He also took the time to explain our options for a yearly routine maintenance plan, which gave us peace of mind knowing we can keep our new system running properly for years to come. We are very grateful for the excellent service and the time he took to make sure everything was right. Thank you, Larson Air, for having someone who genuinely cares about your customers and takes pride in his work.

There are a couple of technicians at this company worthy of mention and who are my new favorite…read morepeople. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human.

Robert came to give me a second quote and ended up pointing out a simple fix to my issue…read more Great experience and very knowledgeable tech.

Nixa did an amazing job troubleshooting and fixing my ac unit when a lot of other companies…read morecouldn't. She was also very honest and clear about the diagnosis and fix

Javier, the plumber, is very honest and detailed. He shows…read moreyou what is wrong and explains how to fix it. In fact, he will tell you what other things need to get done and give you an estimate if you ask for one. He gets the job done. His price on replacing two shower cartridges were reasonable. Javier, definitely knows what he is doing, is very experienced, and very nice.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

Update: Damien arrived around 7:00 PM and quickly diagnosed the problem. It turned out to be a…read moreclogged condensate drain line, and the system's safety shutoff (float switch) prevented water from overflowing into our ceiling. He explained everything clearly, cleared the drain, and also recommended using better air filters to help prevent future issues. We're very grateful for his professionalism and expertise. That said, I'm still disappointed with the scheduling and communication. We invested nearly $30,000 in a brand-new HVAC system installed in 2024. When the system stopped working during 115-degree weather, we called for service and were told the earliest appointment was the following day between 1:00 PM and 5:00 PM. We were also told the technician would call 30 minutes before arriving. We never received that call. After waiting through the entire appointment window, we had to call the company ourselves and were then told the technician was running late and that the new arrival window was 6:00 PM to 7:00 PM. While I appreciate Damien's excellent service and am thankful the problem was resolved, I hope the company improves its communication with customers. When families are without air conditioning in extreme Arizona heat, timely updates are just as important as the repair itself.

Overpriced repair bids from inaccurate and improperly diagnosed "problems", clearly designed to…read moresell extra services at extortion level pricing (unethical). Without taking the time to do an appropriate diagnosis, all they're ever doing is guessing. I found this protocol to be the gold standard with my experiences with Goettl. The Technician rapidly quoted outrageously high prices, trying to sell unnecessary repairs, only to pad their own pockets. Their technicians are clearly just commissioned salespeople that participate in this business model themselves. It's really unfortunate for people that don't know what's really going on....

We received an estimate on a 4 ton A/C that was above our budget from another company. Eric at…read moreKaolo Air Conditioning gave us a price that was $3000 less than the competitor's - same unit. He came out the day contacted to measure and assess what was needed for the job. The very next day he installed a new A/C. It was quick, easy and painless. Great deal and our home is cool and comfortable. Eric was wonderful to work with! He is friendly, courteous and professional. I would use him again and again. Thank you!

Eric is one of the most honest and pleasant professional contractors I've had the pleasure of…read moreusing. He is punctual, reliable and reasonable. I'm glad to have found this valuable, honest and trustworthy contractor. Use him and you will not be disappointed!

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

Thank You AirTime!…read more Your job is not easy being out in this AZ heat and most importantly it's very hard to find honest trustworthy people now and days. YOU took your time to take photos with our AC and being that our AC is on the roof I commend you on a job well done...

We have had an on going problems with our air conditioner and had previously used a technician we…read morehad known for years, but the issue was never fully resolved. Javier from Trade Wind Mechanical came to our home, quickly identified the problem, and explained that part of the problem was that the previous technician had not used quality parts. Javier made the necessary repairs, and we have not had any issues since. He also inspected the complete HVAC system at another property that I own with my son, including crawling into the attic to ensure everything was operating properly. He even took the time to show my son how to use the system and the fan connected to his phone. Everything is now running as it should, and we are very pleased with Javier's thoroughness and expertise.

8/5/2026 Today my…read moreA/C unit was replaced with a new unit. This has been almost 2 years since having major issues. I was very impressed with Darian Gonzalez, the installer, Trade Wind Mechanical, he was knowledgeable, efficient and very professional. You are fortunate to have him as an employee.... Ms Cruz Gonzalez Stillwater Apartment Tenant

I called mid-morning and spoke with Oscar and he was able to schedule an appointment in the…read moreafternoon 2-4. He was running late and he notified me via text that he was running late. I appreciated that. Oscar arrived and surveyed my ac unit that was starting to blow warm. Oscar took care of the ac repair. I appreciate a business who keeps their word and stays in contact with the customer. Oscar was professional, courteous, and he listened to the customer's need. He did not try and force a sell of a new unit. Oscar understood the customer needs and mutually agreed on a repair. I would love to use Oscar in the future with any of my ac needs. Would highly recommend Oscar. I love to support local business if the services are good - Oscar was very good and I appreciate his knowledge and workmanship. If I decide to get a new unit I will call Oscar...........Paula Mann

Oscar came right away to check our A/C problem (in 115°) and after I had gotten several quotes,…read morerealized Oscar was the best value and the most professional HVAC person I dealt with when our A/C went out. We will use him for all our future HVAC needs

TERRIBLE - we paid over $2k for an A/C repair, the technician came out as scheduled on Friday early…read moreafternoon, worked on the unit, told us someone would come by THAT NIGHT or the next morning to fix the A/C. NO ONE SHOWED UP, customer service has one woman working (Jenn) who did what she could but she can't contact techs or any of her managers. We have now been without A/C for 48 hours plus AFTER spending $2k and being told the A/C would be fixed yesterday. Not 24 hours, not excellent care, just a bunch of overpriced services performed by people who do not want to work and do not care about lying to customers. Go anywhere else in the valley. Would give 0 stars if I could.

2/17/25: Quick history - our unit is about 8 yrs old, installed by Goettl. We have had issues w/…read morethem from day one. Be it poor communication, to misinformation, to techs not putting the fuses back into the box. Needless to say, we have experienced a lot of crap w/ them. Their latest? They wanted $473 to fix/replace the whip, which apparently covers the wires outside (see photo). They didn't "want to scare us" but said it's a fire hazard; they told us this after doing their inspection, then sitting in their van for about 15 minutes -- it felt as if they were simply out there, planning their latest scheme to bilk us out of money. Needless to say, after this latest scare tactic, we opted to get a second opinion with REEis A/C. Whoa, what a difference? REEis sent out James, who was very friendly, clean, professional, NO SCARE TACTICS. :-) He jerry rigged (or should I say James rigged) the whip, simply pushing it back up into place. Who knew it was that easy? It didn't stay that way, but more on that later. James did point out that our dryer lint was blowing back into the house & building up (something Goettl never pointed out, insert angry emoji). A couple weeks later, we made the appointment to have James come back to clean the dryer vent and try again w/ the whip, as it fell back down. The whip he simply zipped into place with two zip ties. I imagine that won't last forever, especially in the AZ brutal summers, but at least it will give us time to save up money until we opt to have REEis replace it. Whew! The dryer vent was Nasty w/ a capital N. He cleaned that out lickity split. I must say, our dryer seems to be operating much more efficiently since then -- and now we know to call REEis in another 3-5 yrs to have it cleaned out again. James did mention their membership rate during his first visit but he did not apply any pressure at all to try to get us to sign up -- which is very much appreciated, and is one of the reasons why we are going to cancel Goettl's stupid Sadie membership and get on with REEis.