4 stars for the hotel. 5 stars for the lobby bar, called the Parlour. The hotel is in a great location, just gets a bit busy with check in, and the complimentary breakfast Buffett. Definitely sit at the bar, the drinks and apps are worth it. read more

InterContinental New York Barclay - A decaf, lavender and honey espresso martini!! So good!! The hotel makes their own honey too!! I wish they would sell this honey!! - Hotels Near Me - New York, New York

I was in NY for 24 hours and knew that I wanted to be centrally located but not directly in the hustle and bustle; all with old school charm and luxury. The InterContinental New York Barclay delivered just that. The hotel is within walking distance of everything which is a plus. I arrived at around noon and was greeted by wonderful staff. The check in was seamless and everyone was prompt and courteous. I was able to check into my room early and get an upgrade which was lovely. My room was immaculate. I enjoyed my city view and absolutely the heated bathroom floors. Since I was there for a short time, I opted for room service. And let me say, I've had many filets but when I tell you this was one of the best I've had. Tender, cooked to perfection and seasoned well. Everything about my stay was exceptional and when back in NY, this will be my first choice of hotels. read more

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Service here is a mess. Shout out to the front desk receptionist Sophy for upgrading us to a larger room on a higher floor with a view during the second half of our stay! She was the only good thing about our stay here. Every morning, we were woken up by loud neighbors having conversations in the hallway. The door and walls are paper thin. Room service is served daily until 10:30pm. We tried to order at 10:15pm on a Saturday night and was told the kitchen had closed early... we then tried to order it the next morning. First, when you dial room service, the operator picks up and has to transfer your call. Second, room service was confused about who I was and who was staying in my room. They thought a Ms. Nakamura was in my room and that I had already checked out. After she got my correct guest name, she hung up on me, forgetting that I wanted to order room service?! That was the first call and it took two more calls to successfully order brunch. That same day, we had a late 4pm check-out but because we changed rooms, I guess it didn't transfer over so at 12pm, housekeeping walked in on me naked because she didn't bother knocking to see if our room was occupied. She thought we had checked out already and then even loudly called the front desk to confirm outside my door after walking in on me. Breakfast downstairs is chaotic & inconsistent. The first morning, we waited 10-min and luckily got seated at 10:50am but everyone after us was denied a table and given a take out box to get breakfast. So the next day, we made sure to arrive earlier. At 10:30am there was a 25-min wait and I was sure we would be denied. Nope, we got seated and they kept seating people past 11am. The breakfast area is basically in their lobby bar, The Parlour, which isn't large enough to host as many people for breakfast as they were trying to. Breakfast was okay, basically a deluxe continental buffet. Hyatt Place serves the same breakfast, and I expected more from InterContinental. Good location but way too crowded. Lobby is always loud and full of guests. We were told the hotel is practically sold out daily. I believe that, but I would never stay here again. read more

The InterContinental New York Barclay has a storied past and is in a great location, and aside from a few other positives, those are really the only items of note. The staff hate you. They not only hate you, but it is clear that they hate their jobs, this hotel and the brand. We waited in a line of three to check-in, which took about 15 minutes because two of the three front desk associates just walked away from the area. The line grew behind us, and it was still just one associate at check-in. Our arrival amenity never arrived, despite asking several times. When we asked for water at the front desk on the second day, we were met with ridicule. During breakfast, the server slammed our drinks on the table. We were walking toward the elevators on a busy morning and hotel staff just walked out and didn't bother to hold the elevator for us, so we missed it. Not great when only two elevators were working. We ended up having to take the stairs. The contempt the staff have for guests is unbelievable. Housekeeping and valet are the two notable exceptions. The rooms are fine, but nothing special. Everything was extremely clean, which is appreciated. There was one luggage rack and one robe, even though two people were listed on the reservation. Housekeeping came quickly when needed with extra towels and pillows. There is not enough light in the room, though the bathroom lighting was great. There was even a lamp by the table that did not work so at this point, I figured they were just trolling us. I did love the Byredo Bal d'Afrique toiletries and despite being against using a hotel body wash, I did use it occasionally because it was so good. However, the towels were threadbare and cheap. The bath mat didn't absorb any water so I had to put a regular towel over it, which was much more absorbent. Bed was comfortable and with the exception of a poorly placed toilet tissue holder, the bathroom was also nice. Climate control did not work well, though when it did work, it was quiet, which is appreciated. However, the lowest setting appeared to be 64 and even though I set it for 64, it never got that low. Additionally, there is no option just for a fan, so when the climate control would turn off, there was no airflow and it was extremely stuffy. So the stay was uncomfortable. The breakfast buffet was not bad. We did the full option and I really enjoyed the smoked salmon, the cheese, the fruit, and the potstickers. Coffee also wasn't bad. Drinks at the bar were very good and the bar snacks were delicious. I thought InterContentinental was a higher-end brand, but I see that I was wrong. I already didn't love IHG, and with maybe one exception, I will look to avoid them in the future. I will definitely never stay in this hotel again and recommend that you do not either. read more

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This is a 5* hotel that basically has 1* service due to insufficient staffing. Waited 20min to checkin at 7pm Saturday- hello this is prime time - asked for manager but nobody appeared. As a Chase Edit customer I did not expect a master upgrade - but I also did not expect the worst room in the hotel. sadly I received a 4th floor room with a view of the ventilation shafts. The only upside was that it was fairly quiet and had real windows that open for fresh air. The bathroom was nice though lacked bar soap. Was warned that cafe would be packed - sure enough a 20pp line for breakfast on Sunday. So much for the free breakfast. Was only 5min wait on Monday but the buffer was kinda sad - more what you would expect at HIX than at IHGs top brand. Service was nonexistent. Overall the rooms are fine but I cannot recommend this property if you want a 5* experience. I'll be generous with 2* for the room read more

InterContinental New York Barclay - Long wait for "free" breakfast - Hotels Near Me - New York, New York

Another homerun from the IHG Intercontinental brand. This is the Barclay on the upper east side on 48th at Lex. First of all, did you know that if you fly into JFK and take the Air Train to Jamaica station and then take the Long Island Railroad (LIRR) to Grand Central, the elevator at 48th Street will dump you about a 1minute walk from the hotel? I didn't! After discovering this, as well as the realization that the time and money saved by not having to taxi or Uber, I saved enough cash for several high priced bar drinks. In any case, wonderful, friendly, desk and concierge staff. Is it worth it to be an ambassador at IHG? Yes, we got early check in and late check out. The rooms were classic style and super clean. You can occasionally hear your neighbors, especially in the hallway. But keeping your TV at a medium volume should ensure you're not bothering anyone. The lobby bar/restaurant is smallish but stocked with fine liquors and knowledgeable bartenders. Is it priced well? Frankly, no. Pricey, but the $11 beer didn't look as bad when we met our pal at the Signature Collection hotel across the street for $13 beers! Great location. Epic building. Superb staff. And great access to transit and JFK. I doubt we'll stay anywhere else when we fly in. read more

InterContinental New York Barclay - French 75 at the bar. - Hotels Near Me - New York, New York

Mario and Anthony know their cocktails! Amazing service. Made our night in NYC pre dinner.

Great experience. The location was great, amenities on point, and service exemplary! The staff was friendly and helpful

I stayed here for work recently. If you are going to meetings in Midtown East, this is an excellent home base. If you don't mind subways, it is also convenient to the 7 train to head over to Hudson Yards. The hotel is nice enough, but not that special. My room was small, which is typical for NYC, but the hotel decor was dated - this is an old hotel building and there was a sign that a major renovation was underway. I did have a hard time getting the A/C right in my room, but not the end of the world. The staff here in my several interactions were very good, very professional. read more

This hotel is classy and old-fashioned, with lots of gold trims and patterned carpet. The hotel is conveniently located in Midtown, with easy access to restaurants, coffee shops, buses, and subways. The rooms were relatively quiet from street noise, but the walls were paper-thin for noises next door. I could hear distinct conversations from phone calls and Facetimes of the guest staying next door. Their elevators were fast, which was a huge plus for a big hotel. 1 star off: The one thing I did not like was their mini-fridge. It was fully stocked with alcohol and drinks, but only left a small corner for guests' personal use. I could not even put a bottled water in that corner. It could only fit a small take-out box. The mini-fridge is a scale, so any movement (not just removal) of the stocked drinks gets triggered for a charge at check-out. read more

InterContinental New York Barclay - Hotels Near Me - New York, New York

I had such a great stay at this hotel. It was super clean, great staff and in an excellent location. It was very easy to get cabs and ubers and the street wasn't as busy because it was one way. The hotel had a classic old fashioned feel to it with a large lobby, great bar and dining area. The breakfast buffet had great fresh options and I felt like I was in a European hotel. The room size was generous for a New York hotel, and they had a safe box and easy to activate shower. The only negative thing I would say was the lighting in the room wasn't great and if you had more than one woman in the room, the person doing their makeup in front of the full length mirror had a more difficult job. (There was a magnifying make up mirror in the bathroom.) Also, you could hear the people in the next room coughing and talking. Overall, it was a great experience and a great place to stay with easy access to many NYC highlights. read more

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Welcoming Good service Very nice atmosphere Always stay at this hotel during our visit New York . read more

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Mario is the guy, great drinks and great recommendations. He goes above and beyond to provide great service

After catching a red-eye flight to New York, we arrived at the InterContinental Barclay around 10:30 AM--completely exhausted and running on zero sleep after a rough night on the plane. We knew early check-in wasn't guaranteed, but we were hopeful. The front desk kindly said they'd let us know as soon as a room became available. We tried to power through by grabbing food and wandering around, but by 12:30 PM, we were literally falling asleep in the lobby, totally delirious and ready to crash. Out of desperation, we went back to the desk and asked again--and that's when Sharon came through! She went above and beyond to help us get into a room early (around 1pm) and honestly saved our day. Sharon at the front desk is amazing--huge thank you to her! read more

This was the most disappointing and terrible service experience I have ever had at a hotel. And I have stayed at many hotels, including Intercontinentals around the world, and traveled extensively. 1. The walls of this hotel are paper thin. We literally could hear our neighbor sneeze, could hear his conversations word for word even though he was speaking at a normal volume. The other wall had a screaming child on our first night. The second night we had to listen to the neighbor having sex for several hours while we were trying to rest. We slept probably a total of 4 hours per night due to this. You can hear your neighbor's toilet flush every time they use it. That is absolutely not on par for a five star hotel with the rates you are paying to stay here. 2. Management was aloof and unhelpful. Our complaint about the noise was met with "sorry the wall are thin" and "if we move you you will still hear your neighbors" nothing else was offered to make our stay more comfortable or to compensate for this discovery that they do not disclose on their website. 3. On the final night of our stay we promptly went to bed at 10pm to get a good nights sleep before our 6am flight and were again subjected to loud intercourse happening. Then at 12:06am (midnight) the light on our smoke detector started flashing - we called the front desk and were told engineering would be right up. 36 minutes later no one was here. We called the front desk again- suddenly a man shows up who looks lost and confused and doesn't know what is happening. They didn't send engineering- they sent someone else who couldn't change the batteries. We then call a third time asking what is going on and get told they will call engineering. I ask to speak to the manager and share that this has been one of the worst stays I have ever had and that this is not the standard someone expects at a five star hotel with the prices we pay to stay here. The manager could care less. Offers nothing but an apology and tells us he only found out about the issue 15 minutes ago (even though we had now been waiting 40 minutes and losing even more sleep while waiting). When I ask if the only thing he had to offer us is an apology he goes completely silent on the phone and says absolutely nothing. Then he repeats engineering will be up- I asked that they be sent up immediately as we are now almost an hour waiting. His response is to get an attitude and say "he would send someone if he wasn't on the phone having to talk to me." I promptly hung up. 28 minutes later after that no one has come up to fix the issue. Total time waiting for this issue they told us was urgent to fix- 1 hour 30 minutes. We gave up, put the DND sign on the door and went to sleep- now with only four hours to sleep due to the incompetence of management and staff. Do not stay here. There are many other wonderful hotels in the area with better rates and even at 4 stars that are much better and have much better service. I know because I have stayed in them. We will be calling our credit card company and filing a chargeback. We have had better stays in motels. read more

Avoid this tourist trap! Location is good (but most manhattan hotels are). Other than that I would avoid. Staff took two swipes from one card and one from another a check in. Took $400 from one and $1000 from the other as a pre authorization. Denied any liability for the $1000 transaction when i approached the extremely unhelpful staff. Eventually had it returned after raising with visa disputes team. $45 per day amenity fee not mentioned when booking. This allows a $30 per day credit to spend in room or bar. As a taster a bottle of water is $10, a handful of candy is $10, and a soda can is $14. All plus tax, plus a $2.99 plus tax per day charge to refill the mini bar! Breakfast ok but restaurant cannot cope so lengthy lines every day with up to 45 minute wait. We opted to get a take out one day to avoid this. Waiter will ask you to sign a bill even though breakfast included. This is just to charge you a hefty tip...for a buffet breakfast! Rooms getting dated and zero sound proofing. Take some earplugs if you want some sleep. Poor attitude of reception staff was appalling and doesn't meet with IHG core values. read more

I live in So Cal and had an important meeting in NY. I was evacuated during the fires and it was touch and go as to whether I could go to NY. I ended up not being able to go and the hotel charged me for the night due to late notice. The fire was literally right by me. The hotel's response to the situation was cold and heartless. read more

This service at this hotel is non-existent. The staff is unhelpful, rude, and all seem to hate their jobs. Isabelle and Mallory and Gabrielle are all hostile and unhelpful. This is a highly unpleasant hotel. For hospitality, this is the most INHOSPITABLE stay I have ever experienced, at a premium cost. To make matters worse, there is no desire on the part of management to meaningfully remedy the problem below. I reserved two rooms for my party. We stayed Friday through Tuesday. I wish I stayed somewhere else. Here's why: -- BOTH rooms had broken air conditioning, so the rooms were hot and stuffy making it difficult to sleep. -- it took a series of complaining to various people including a hostile front desk receptionist named Mallory and the managers above her that could care less if you're unhappy cause you didn't sleep at all due to hot stuffy room. --- they told me engineering would come in 15 minutes. The didn't. So I was late for my appointment. . Every person I spoke to promised to call me back to resolve my issues but NO ONE reached out to me to discuss my issues with the air conditioning and discourteous staff. I eventually got a text from their Al (Perle) who comped my coffee and toast. I regret staying at this hotel. ABSOLUTELY NO STANDARDS read more

I have stayed here a few times and it's a very convenient location with decently sized rooms for New York. Pros: Blackout curtains and quiet help ensure a good night's sleep. I believe the rooms were remodeled recently so look pretty new. Cons: the gym is very small. I think it was a business center that was converted into a gym. There's also no free water in the rooms and a small bottle from the mini bar costs $10... read more

InterContinental New York Barclay - Something being filmed in front of the hotel - Hotels Near Me - New York, New York

August 2025 Conveniently located: A perfect location to walk to just about anywhere. I was here for a week to go to the theater, the museums, and the parks. What i appreciated was that I when I arrived they did their best to get me an early morning ready room. With jet lag I needed to sleep to adjust my time clock. And, so my first day was spent in the hotel, sleeping, eating and talking to the concierge to plan my weeks stay. The bed was great ( however a bit soft for my normal liking), the food was presented well and tasted good, and the concierge service exceptional. Both Lillian and Uri made me feel 'at home' and welcomed. Plus night staff always had a smile on their face when I rolled in from a late dinner after seeing the theater. This is a classy old fashioned hotel...... a reminder of times past when life was simpler than it is in 2025. I will return. read more

Made reservations long in advance knowing we'd arrive late around 10:30pm 1. No porter. I had to lug four wheeled suitcases up a ramp. Inside, a porter was there 2. Huge soiled carpet stain, looked like motor oil, stained bottom of luggage 3. No 'normal' amenities left in bathroom 4. Impossible to speak with staff as wait time always exceeded twenty minutes (before I gave up trying) 5. When we left they added $170 to the bill without itemization. (We did have three drinks) They did have a comfortable bar area, that was a plus. However our motivation to stay here was the high ratings from Expedia. They certainly were undeserving of that! read more

Christmas Holidays no better place to stay than the Barclay Intercontinental. From the GM Sofia Vandaele, Annmara in customer relations who took care of so many things for us, breakfast which is one of the best and servers like Fysal and his colleagues, housekeeping with turn down service....and of course the Christmas Carols each day with a different choir served with hot chocolate and cookies...all made this a really special Christmas. GM Sofia has an awesome team and this trip was made really special. Location is on the East side but its only a 10 minute walk to 5th Avenue with all of the lights and Xmas Tree and a short cab ride to Bryant Park. Very close to Grand Central with trains, food and a Christmas Fair. Lots of Xmas Fairs and great restaurants on 2 and Avenue. Ole and Steen next door for great pastries. Wonderful stay as always. read more

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Over charged and very dishonest hotel - not to be trusted. Very poor customer service - disgraceful.

My wife and I spend about 80-90 days a year in New York, usually staying at the Peninsula Hotel in Midtown. We ended up visiting during UN week, which is one of the worst times to be in the city, but my wife had meetings, so we had no choice. Our usual hotel was fully booked, so we opted for the InterContinental Barclay, which I was told was a 5-star hotel, but it felt more like a 3.5 to 4-star experience. When we arrived, there was no attendant to greet us. The lobby is grand with a bar on the left, but everything from the carpet to the decor and furniture is old and faded. Check-in was quick, and we headed to our room, which was small--maybe about 230 sq ft. One side had a view of the Waldorf Astoria, and while the bed was comfortable, the closet was tiny, and the bathroom was below average. The sliding door provided little privacy, and if there was a second person in the room, they could hear everything. There was even a gap of less than an inch in the door that let light in all night. Plus, the ice machine in the hallway was loud, and the walls were worn with housekeeping trays left out, making it feel more like a rundown motel. Room service was quick, but the quality was disappointing--our order was only a third full, cold, and tasted like plain coffee. The pear pizza was greasy and undercooked, leaving us with stomachaches. The front desk manager offered to upgrade our room for our last two days instead of checking out, which was a nice gesture, so we stayed. However, when we returned to move, we were given the same layout and, in fact, a worse view. When I questioned this, he insisted it was a better room but couldn't explain why. We moved from the 6th floor to the 8th, and our view went from the Waldorf to the front hotel view. Instead of offering to make things right, the front desk manager suggested charging us more. In a city like New York, where there are thousands of hotels, this lack of service is unacceptable. I'll never stay here again; it's a lesson learned. All he had to do was provide the upgrade he initially offered. We have tonight and tomorrow left. Let's see if the morning manager reaches out to improve our experience, but I'm not holding my breath. read more

Look no further than this midtown upscale hotel right off of Park Avenue. The beds are incredibly comfortable. The hotel offers old style room service with delicious coffee pot of coffee in the morning vs Keurig only. The hotel staff were warm and welcoming, and the lobby had a lively bar. The rooms were quiet and I could not hear any street noise or neighboring rooms. Beautiful place and I will be back! read more

We couldn't have picked a better way to spend our WEDDING weekend in NYC! The intercontinental Barclay made our stay beyond special and made our wedding weekend a true New York fairy tale! We absolutely enjoyed the Club Intercontinental for breakfast, tea time and happy hour. The staff made us feel at home and we couldn't have been happier with our stay! Insta: @thehungrysw read more

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What an elegant, beautiful and comfortable hotel! We had an amazing stay here. All staff members were amazing - especially Mario at the bar! read more

We were charged an outrageous $58 to have 3 packages delivered to the hotel. We did not expect this kind of junk feee given the cost per night of the room and when I asked for the front desk to remove it they only removed 50%. They actually had overcharged us even under this egregious junk fee scheme - we only had 3 packages delivered and not 4 so the fee was already inflated by 25%. The charge should have been removed 100% and I could then agree to that in the future if I chose to stay again and incur this charge. I won't be back to this hotel because that wasn't done which is disappointing. read more

The people are great. The location is amazing and the designs seems to keeps its own without any crazy modernizations. I love art, if you love art, this hotel has that vibe. We don't have to live in a hotel with basic designs just to sleep. If you appreciate some art and the people, this is for you. read more

Mario and Anthony at the Lobby Bar / Restaurant were very efficient in serving not only my family and I but also everyone else around. They were curious and friendly and provided great ideas for activities to do in NYC. It was our first trip so the suggestions were highly appreciated. They made us feel right at home, including our kids. They are too notch guys and hope to be in their company again soon!!!! Thank you Mario and Anthony for enhancing our experience!!!!! read more

I booked a king premium room and they put me in a king classic which is several levels down. Their excuse was they had a conference booked in the hotel and there was no availability. That is unacceptable and not my problem. This hotel is extremely expensive. They wanted $60 per person for the breakfast buffet. Ridiculous when I checked out, I ask about the rate of the room and they said they changed their rates every day. I think the fact that they had a high occupancy rate because the Baird conference was in the hotel. It sent my rooms extremely high. I will not stay here again. read more

Astasia was very helpful in assisting us with a slight room discrepancy. She was quick, professional and friendly with her service making our stay stress free. read more

I'm not quite sure of how anyone could review this fine establishment as anything below 5 Stars.... To each there own I suppose Anyway one could assess the quality of a hotel and the comfort and enjoyment of their stay, the Intercontinental gets an A+ on all accounts. This is my home away from home while traveling to NY. read more

Great service, beautiful Hotel and nice fitness center. Love the location and decor too. Two cons: cannot control heat in room and was cold in October (staff brought blankets) and really hefty amenity fee but you can use it for $30 a day towards food and bev but yep diet cokes cost $30 with tip. :( read more

There was a huge wait/ line to check in. Our room carpet had many stains on it. There was heavy dust on all the doors. There were used mini bottles left in the drawer. Pillows were terrible! The only thing I can say positive about the room was the bed was comfortable. read more

InterContinental New York Barclay - Not ours! - Hotels Near Me - New York, New York

we had a very good stay at IH Barclay New York, friendly staff, Sofia is a very nice manager, the rooms are clean. Super centrally located, really recommended! read more

This was somewhat of a surprise. I did not even realize that there was a InterContinental other than the one in Times Square. This one is rather elegant and feels newish. The rooms were decent by NYC standards and the hotel was spotless. The bed was comfortable. Very pleasant stay. read more

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I have been an IHG rewards club member for many years, and I have the credit card to prove it. This was supposed to be my annual free night with IHG. Nevertheless, they sent a bill for my room including $138, split into two separate "amenities" charges, plus tax. There was no explanation of what amenities were being charged for, exactly, nor why are there two such fees for only one night. Update: I just received a response from Guest relations informing me that the "amenity fees" were in the fine print at time of booking, but they have waived them for this stay. They are still charging me $125.12 for a $46 room service breakfast. The room service menu does state that here will be a 25% service charge, $10 delivery fee and 8.75% sales tax. Steep, but not unexpected. However, I make that $73.49, so I don't know what the other $50 and change is supposed to be. Room was clean and comfortable and location is convenient for midtown. But if you want to stay here, read the fine print closely and query every charge! read more

No heat in room. Brought to attention of 3 different employees. No one cares and they offered only an extra blanket. Do not stay here unless you plan on showering elsewhere. No attempt made by any of the 3 employees to check room or perhaps offer another room until the morning of my check out. Manager refused to comp room and offered only reward points. Horrivly run and maintained hotel. read more

Consistently found what appeared to be sawdust/wood shavings on the sheets after servicing. Visible grime between the shower door and wall. Alarm from previous guest was not turned off and awoke me early in the morning. Incredibly overpriced room consumables not labeled, a water that many hotels provide for free should never be $19.60. read more