Sara was my sales agent and she helped me every step of the way. Our doors are beautiful and I…read morehighly recommend working with them.

I am sharing my experience simply to inform customers so they can make an informed decision before…read moreusing doorsoflosangeles.com. The representative I initially worked with, KK, was extremely nice before and during much of the project. Unfortunately, everything changed once problems arose with the installation. The installation team came out to measure my existing doors, took the measurements back, and had the doors made. However, the new doors ended up being larger than my original doors, which required the door opening to be widened in order for the installation to work. I also paid extra for hidden hinges, but after installation we discovered that the hidden hinges were not compatible with my home because the doors needed to sit flush against the wall. As a result, I had to switch to regular hinges, which are less expensive than the hidden hinges I originally paid for. The communication and customer service after the problems surfaced were extremely disappointing. An installation manager scheduled a follow-up appointment with me, and I rearranged my schedule and missed work for that appointment. He never showed up and never contacted me beforehand to let me know he would not be coming. I only found out later in the day after repeatedly reaching out myself. When I spoke with management, the conversations became argumentative and dismissive instead of solution-oriented. We went back and forth several more times regarding what needed to be corrected. Eventually, there was a clear agreement about what the installation team would do when they returned -- specifically, moving the door over to properly address the issue. However, when the team came back out, they did not follow the agreed plan. Instead, they simply swapped out the hinges and asked if everything was okay. At that point, I realized I was not going to get anywhere with the company. I no longer felt comfortable allowing them to continue opening walls, removing doors, or attempting additional major modifications because I did not want to risk creating even bigger problems. I also reached out to KK requesting reimbursement for the difference in cost between the hidden hinges I paid for and the regular hinges that were ultimately used. In addition, because I had been told the door frame would need to be made smaller, I purchased additional molding ahead of time at a cost of $18.74. I sent the receipt and explanation by email and received no response. After several more days passed, I called KK directly, and her attitude had completely changed. Instead of addressing the issue professionally, she asked me, "What is it that you want?" At this point, the company has refused to reimburse me for: * The price difference between the hidden hinges and regular hinges * The $18.74 I spent on molding that I only purchased because of the plan they communicated to me The amount itself is not even the main issue. The issue is the lack of accountability, poor communication, failure to follow through on agreed repairs, and the drastic change in professionalism once problems arose -- even when those problems resulted from their own measurements and installation process. Based on my experience, I would strongly encourage future customers to be very cautious when dealing with this company. In my experience, everything was pleasant until there was a problem. Once issues came up, getting fair treatment, communication, and accountability became extremely difficult. Unfortunately, I would not recommend them.

Mike did an outstanding job hanging and framing my Pinky Iron door. Since Pinky's no longer…read morerecommends installers, I had difficulty figuring out who to hire for hanging the metal door. I contacted Mike and he came out and gave me a thorough and fair estimate. On the day of my install, Mike picked up my door from the manufacturer. He was clean and precise in installing the door. He was quite thorough in protecting the doors and wall to ensure that these things would not be damaged.

MK Services we're great to work with and did a fantastic job with my Pinkys door. My GC did a…read moreterrible job installing my other 2 Pinkys doors so I researched and found Mike. Communication was quick and the worked with my schedule.

Highly recommend for Door installations, really knows his stuff!…read more Luis and his team did an excellent job, and consistently went the extra mile. They expertly drilled and hung my new modern front door ("blank" mahogany wood, purchased through Home Depot and installed in a pre-existing frame), including a Schlage Encode smart lock. He had all the right equipment to shave it on the sides, and the door hangs perfectly open midway. They installed 2 spring hinges to auto-close, plus weatherstripping, and when there was a small issue with the weatherstripping, he came back two weeks later free of charge and swapped out for an alternative solution. As a bonus, when I asked him for guidance regarding an unrelated window situation and was prepared to pay him to help me solve it, he immediately diagnosed why the window was stuck: the wood windowsill had swollen and was pressing against the window frame, causing the window to not slide easily. He removed the window and helped me repair the situation: something others wanted to charge hundreds of dollars to diagnose and fix! (And he later said "no charge".) Furthermore, as he moved through my house, he happened to notice that some of my inside-door hinges had popped up: told me what causes that, and told me HOW to easily fix it. (PLUS, why I would be smart to tap them down with a hammer myself instead of ignoring it.) Just because he's a nice guy. The man has an eye for door issues, and he is very generous in spirit. He seems to like what he does and genuinely cares about the customer. The cost he quoted over the phone for installing the front door and weatherstripping is exactly what he charged. There were no surprises. And just as importantly, for me: he was able to fit me in on a tight timeline so that I could coordinate with my painter and other contractors to meet the ideal overall project schedule I needed. It's so hard to find someone who is both available on a flexible timeline, and actually good at what they do. 5 Stars PLUS.

Luis and his crew picked up a front door from the store and installed it in under 4 hours. He is…read morevery reasonably priced and did a great job. He even added a peep hole to the door at no extra charge. If you're looking for a door installation, look no further than handy door man and Luis. You won't regret it!

Received an email from Salvador Zuniga. I responded and gave him the information he requested…read more Never heard back from him. Unprofessional and rude. Do yourself a favor and don't do business with this company.

I worked in home remodeling & custom home project management for years. Gus at Sepulveda Windows &…read moreDoors has done a great job at building a business with knowledgeable sales people & quality product lines to fulfill every door, window & hardware need for every project. From remodel to new construction, look no further than this fantastic local business. Pricing & customer service make this a no brainer.

Working with South Bay Door & Window was such a great experience! Steve, the owner was very…read moreaccommodating to the vision I had for the new front door but brought in his expertise and recommendations that were so appreciated. Hannah, was also super warm, welcoming, and helpful when I stopped by their showroom to look at hardware. Steve the owner and Anthony handled the installation and it was a breeze. They kept everything very clean and were respectful of our home. Lastly, I was blown away by the quality of the door, sidelite, and hardware. Would 1000% use them again for any door/window project.

Recently I had 10 windows replaced and I am extremely happy with the results. I can't thank Steve…read moreenough for his knowledge and advice on the types of windows which of course meet new standard for egress and also look sleek including privacy windows in the bathrooms. He also accommodated my schedule as an out-of-town client. The prices were very reasonable, the installation was organized and the crew was very pleasant and professional. Hannah was fantastic with the communication.

Very helpful even though they couldn't help. What I mean to say is that they couldn't service my…read moreexact needs, but they took the time to ask questions, learn what I needed, and then made some suggestions and referrals to point me in the right direction. The fact that they took time to do this, tells me they'd be a great company to work with. Integrity and sincerity goes a long way, and it's not something that can be taught. I'm sure you'd me in good hands with this company.

I truly cannot say enough amazing things about this company. I came in hoping to replace both my…read morebedroom windows and the sliding door in my living room, and from the very first interaction, I was met with nothing but warmth, honesty, patience, and professionalism. Nan was the one who initially educated me in the office, and she was absolutely incredible. She took the time to walk me through everything, answered all my questions with so much clarity and patience, and genuinely wanted me to understand what would -- and would not -- solve the issue I was experiencing. Her knowledge and care made me feel respected, informed, and never pressured. What completely blew me away was the honesty. Despite being more than capable of selling me new windows, they were the only shop that told me the truth: the change I was hoping for couldn't actually be achieved through window replacement alone. That kind of integrity is rare and speaks volumes about this company's values. Then there's Roy -- one of the owners -- who personally made the journey out to my home to further educate me. The fact that an owner would take the time to come out himself, explain everything in person, and make sure I fully understood my options is something you just don't see anymore. He was thoughtful, thorough, and incredibly generous with his time. And yes, fair warning -- Roy looks like he walked straight out of a magazine. Be prepared to be completely stunned by the presence of an actual god while receiving some of the most honest, professional guidance you'll ever get about windows. Even though they didn't make a sale this time, Lion has earned a customer for life. I will absolutely return for all my future window needs and recommend them to friends and family without hesitation. Please don't ever change, Lion. Whatever you're doing is working beautifully. Everyone was so kind, genuine, and knowledgeable. Huge gratitude to Nan for her education and patience, and to Roy for going above and beyond by coming to my home. I can't recommend this company enough and wish them nothing but continued success.

Our experience with Premier SoCal Security Screen Doors and Windows was great. It was a pleasure…read moreworking with Roman and his assistant. Both were very professional, courteous, friendly, and easy to work with. I've forgotten Roman's assistant's name, but he did great work installing our doors. We're very pleased and impressed with our Security Screen Doors. Roman arrived on time and took precise measurements. Our custom exterior security doors look great, fit perfectly, and work very well. We really like the fact that these security doors do NOT look like typical "security" doors/prison bars. They look like beautiful, well designed screen doors. I have strongly recommended them to friends and colleagues who wanted stylish exterior screen doors that would also provide strong security.

We want to recommend Premier SoCal Security Screen, Doors and Windows if you are looking for a…read morecompany to install security screens or doors. Roman Avalos the Lead Technician, and his crew are wonderful to work with and will answer all your questions. We are very pleased with the results of our window screens and door screens.

Garretson at Pinky's doors in Vernon, California did a fantastic job of helping me out with my…read moreinstall. He sent me a couple of small minor parts in the mail immediately to ensure that my install went perfect. I highly recommend Pinky's iron doors and deal with garretson. He won't let you down. 10 plus in my book

Had all my doors made for our new build and cannot recommend Pinky's enough not only for the…read morequality of the doors but also the level of service provided. Garrison in particular has been extremely helpful in the final details and ensuring everything has run smoothly. 10/10 recommend