Bough truck on 12/27/17. 5 days after picking up Transmission goes out. 13 days after picking truck up radio shorts out. 42 days after picking truck up engine blows. Have not need truck for 2 months and transmission and engine need replacing. Transmission $2200 to rebuild. Radio $200 to rebuild. Cheaper than new. Re-manufactured engine $7500. (NO ONE rebuilds motors anymore. They only install re-manufactured engines. So this reasonably priced truck at $7100 is now going to cost me $17,000. And they offer NO help, do not return phone calls and feel no remorse. Ohio Attorney General Office contacted. They lie and tell you they go over all vehicles. Stay away, will end up costing you way more than worth. Unprofessional, lie, and do not back up their products. read more

In May of 2020 I bought a used wheelchair accessible van from International Auto Outlet. Since then I have been extremely pleased with the van. Other than normal maintenance, I have only had one problem, which was failrly minor and not unexpected for a van that is 14 years old. I was very pleased with the staff. They were knowledgeable and helpful. The mechanic where I take my cars told me I made a good buy with this van. I would do business with this dealership again. read more

I submitted a price for a used car 3 times was only $400 less than asking price asked them to reply planned on buying the car just tried to save a few bucks off work because of covid 19. Not once not twice but all 3 times no reply. Nothing. Could have said no would have probably bought car. read more

Just bought an amazing vehicle from International Auto Outlet. Everyone was very friendly and attentive. I had many questions and the entire process was easier than expected. The staff was super patient and very personable while going through the process. They got me the best deal and made sure that I understood everything before they proceeded on. If you're not buying your car from International Auto Outlet you're doing something wrong. read more

Bought a 2005 Trailblazer from them a few years ago total jump had to rebuild the whole front end all the steel line are rotting out rusting through and leaking went down again looked at another vehicle today radiator was leaking carfax report was no damage but looking at it closely driver side of the bed of the truck had been wrecked filled with Bondo and they were asking almost $18,000 for it do not stop their don't waste your time the owner is crooked as crooked can be the whole staff don't waste your time they will take your money and run read more

I went against my better judgment and bought from this place. Typical rat bastard operation. Bought a 4Runner as soon as I drive off lot the a/c quits working. I take it back they have it for 2 full weeks I come to pick it up and they say "a/c all fixed it's all good". Ya right. I drive it 10 minutes it quits again so I take to a real mechanic and they say the electric relay is bad. They never fixed anything. In fact I don't think they even looked at it because when I called and asked what they did Aymon couldn't tell me and I said "we'll let me talk to mechanic who did the work" and he said "we aren't allowed to let customers speak to mechanics" HUGE RED FLAG They also sold me a car without working license plate lights which isn't even street legal or allowed in state of Ohio. I gave them asking price and now I wish I wouldn't of even bought it. Aymon was my salesman and if I had to do it again I'd of not bought this lemon of a vehicle. Don't trust anything they say they are not honest individuals. Take your business elsewhere you've been WARNED! I will be posting terrible reviews on everything I can to warn every individual I can not to buy a car or truck here. O ya one last thing they left a GPS tracking device on my vehicle my mechanic found which should of been removed since it's my vehicle I paid for in full. Which is also another law they violated. Terrible business. If I could pick zero stars I would of picked that. read more

DO NOT BUY YOUR CAR HERE! I bought a 2012 Hyundai Accent here, and the whole engine needed to be replaced. They assured me of how great this car is and how it still had the manufacturers warranty. Little did we know that the oil in the engine was basically TAR, and compromised my pistons. It was either neglect or something people call "duping", where the seller will pour very thick oil in the engine to mute sounds or shimmies. After breaking down at an airport, multiple phone calls, we still had to pay over 1,000 to get the engine fixed. Even then, I was met with exasperation and disdain from the workers and the managers. Please don't think your story will be different, the deal is not worth the price you'll pay afterwards. read more

My son bought his first manual speed and the clutch went out within 10 miles of driving off the lot after purchase. IAS fixed the whole clutch system, which demonstrated great business integrity! The staff was kind and personable.This momma is grateful 100% read more

In April of 2018, I bought a 2008 Mercury Gran Marquis from Adam. I drove down from Columbus to view the car. It was the latest model, with the lowest price within a 100 mile radius. Even though the car had a clean Carfax, I could tell that it had been refinished. And I knew what I was getting into. During the test drive, the car ran and stopped straight and true. I couldn't detect any leaks and I could see that the car had great bones. While negotiating the cost, I never felt any pressure to buy. And Adam, along with the sales manager, were consummate professionals. The only thing that I was disappointed with was the fact that the title arrived 3 days after the temp tags expired. However, I'm very satisfied with the car and the deal that I got. I would most definitely buy another car from this dealer. read more

If I could give this business 0 stars I would ! Went there 6-28 intending to buy a truck. According the pics on their website, the vehicles looked really nice. We spoke to a man at a desk when you first walk in, he handed us off to someone else. This salesman was very nice but after showing us some of his inventory, He also handed us off to someone else. They brought a truck we were interested in to the front. The truck was beat to pieces, running boards were broken, nicks and dings all over the truck, the driver side mirror was missing, I could go on and on. We were then handed off AGAIN to someone else who could not answer any questions. We left very frustrated and disgusted. The pics on their website are very deceiving. Do not buy from here..read these reviews and shop elsewhere. Will never step foot in this business again ! read more

HORRIBLE!! These people are rude and their vehicles are JUNK. Seriously, do not purchase a vehicle here. They will lie about the condition of the vehicle, the warranty they offer is a joke, which sounds good, but really doesnt cover anything. The poeple are very unprofessional. Word of advice, you can use the same financing company they use to purchase a vehicle anywhere else in the area pretty much but, they wont tell you that. STAY AWAY!! I purchased a vehicle here and the night I bought it I pulled in my drive way and the check engine light came on. I called and I was cussed out by the salesman several times. I took it back to have it "fixed". Only to see that their service department was full of inexperienced service men. I went to pick up my vehicle and found that it was dirty with grease all over the floor board that was not even wiped off. When I asked about it I was then yelled at and cussed at in front of my children by the salesman again. My vehicle has costed me at least $2000 so far to be fixed, when I was told it was in great condition. My lesson has be learned. I hope you dont go through this same thing. I am not just one customer with a bad experience. I have talked to several people with issues from this company. I assure you, you will not be happy with your experience here. read more

If I could give a 100 negative stars I would !!! Worst place around !!! Went in to get my 17 year old a truck and they knew he was paying for it just to be stuck with a truck with a bad transmission. They told us they had to fix the heater core . I called the next day on the way home the check engine light came on. The guy I spoke with said he would "fix" it . So we take the truck to have everything fixed. He said he fixed the check engine light yeah right he reset it it came back on on way home. Called again he said he fixed it. Umm ok !! Not even 2 payments in and his transmission went out. The crappy warranty they give you is worthless and now we are having to put $3000 in a transmission which they knew was bad. Please don't go here !! I am gonna share my experience with everyone. Spare yourselves from shady business !!!!! They are the worst excuse for a car dealership ever !!!! I wish I would have seen all the reviews on here seems to me they have the same response wear and tear. Everyone's transmission goes out within month? read more

Jerry was so good to me from start to finish i got a great deal on the Mazda cx-7 clean quite and runs like a dream he also worked with me on the price needs a few small repairs and my kids love it ty jerry for making our day read more

These guys are the best! And not just because my friend Jeries is their salesman.The owner is a gentleman and a great guy read more

Read the reviews before you buy from here! I dealt with Anita. I have no complaints about her and I absolutely love the vehicle I purchased from them. It is 9 years old and I do not expect it to be perfect. However, we worked out in the deal for the rear AC to be repaired and for new front tires. I live 3 hours away from this place in KY. Spent close to 5 hours there on a Saturday when we purchased the vehicle. Most of that was waiting on financing for some reason that when questioned about, the answer was "we are trying to get you the best financing". Made arrangements to come back the following Monday to have the repairs done since service was gone when we were done with the deal. I was told the tires would be delivered around 1pm and the other repairs won't take very long. I arrived at 12pm so they could get a jump on the repairs before the tires arrived. I was lied to by the service guy several times while I was there for 5 HOURS waiting on 1 part and 2 tires. Once the repairs were done, they gave me the tires and told me to go to Midas down the road, "they were expecting me". Another lie. Guy at Midas never talked to anyone at this shady dealership and had another hour wait. I wish I would've read the reviews before I dealt with these people. I also noticed while I was there for 5 hours waiting on my vehicle to be serviced, that every customer that was purchasing a vehicle was there for what seemed like all day as well. This must be common practice for this place. Be prepared to waste a full day here if you want to buy one of their vehicles. I had intentions of sending some family members to this place to buy their next vehicle. I wouldn't send my worst enemy here!!! Guys, if you would just spend a little more time and attention to your vehicles and overall process, you would make much more return customers and much less bad reviews. You have the product and potential, just be decent people!!! read more

I have read all of these reviews posted here and could not agree more. I flew in to this place thinking what I looked at online and what I was told by the sales person was legit and quality. I will not go into details at the disgust I have for this place, even though they tried to help but wouldn't listen to a certified mechanic, my time I will never get back nor the cash i spent on this vehicle. They are very good sales people. After my experience I can not believe this is legal. I would say a handful of the cars on this lot are reliable and in good condition, but most are not. DO NOT USE THESE PEOPLE! If I knew any better i would think this is run by the government with how crooked they are. We will see how the warranty holds up they used to get me on the road and quit hassling them. If I had the time I would probably still be there getting my vehicle worked on. Please heed this warning and look at all the other reviews. It will not change these people will not change and you are no different. read more

They don't even deserve a star. We drove all the way there from Louisville, paid cash and they promised they would fix several cosmetic details for pick up later in the week. Drive all the way back up there to pick up the vehicle days later and nothing was fixed. They tried to convince us just to take it as is. They also tried to get us to sign delivery paperwork binding us to take the car (without telling us that's what we were signing). Once we decided we just wanted our money back they disappeared for 20 minutes. Literally walked around and no one insight. Once they came back they said that legally we have to take the car. Overall they use scare tactics and sales tactics to sell vehicles. Terrible dealership! Would NEVER recommend! read more

Take your business elsewhere. Called Saturday morning to test drive an 08 Ford Escape. Cant remember the guys name but he said it would be ready. Get there about an hour before close and they cant "find" the keys. So after about 5 minutes of "searching" the brainiac has a light bulb go off and says follow me. The Escape is on the rack with the engine dropped out of it. My guess is he knew that when I called. So I foolishly agree to test another car, as there was two that I was there to look at. One a 2010 Escape. FILTHY DIRTY and bald tires. Then I drove an 04 Dakota, when I got in the air was blasting and the windows were rolled down. My guess is it had an awful smell they were trying to hide. Multiple cars on the lot (s) the guy made sure to tell me they have an extensive amount of cars, had bald or flat tires. None of them were cleaned on the inside, and just overall terrible customer service like I was a burden to them. I was looking for a cheaper car but do yourself a favor and don't even bother with this place. Oh to top it all off as we were leaving a young lady was being arrested for drug and drug paraphernalia right out front of the place. The ENTIRE staff was standing at the door watching and laughing. That's the kind of service youll get going here. read more

Terrible experience! I purchased a 2016 truck as it had everything that my son wanted. A mint condition truck (according to the salesman) has now cost me over $3000. Save yourself some time and money and continue shopping. This place is shady! read more

Horrible service and employee work ethic, dont buy! We bought a work truck in November 2015 for my husband and it was fine for the first month, so I called and spoke with Jerry, the salesman who sold us the vehicle to cancel the warranty with Zcore, he said he would take care of it on 12/03/2015 and since within 30 days it would be voided flat. In January 2016 the truck broke down, needed a new alternator and a lot more, basically an engine overhaul and since I thought I cancelled the warranty I did not call Zcore to file a claim and I went ahead and repaired the truck spending upwards of $2000. A little while later I had a feeling something was wrong so I called the dealership to find out why the warranty wasn't removed from out loan yet, as I am still being charged interest on it. I called and spoke with the finance guy Steve, he said he would check into it and would call me back. This happened over and over again ove the course of a few months with Steve never answering my calls or calling me back when he said he would and when I did speak with him he was having "computer issues" I understand things happen as I am in customer service myself, however it was getting ridiculous. I had also spoken with Andy the assistant manager who told that there is a cancellation form we had to sign to can and void the warranty, but no one else ever told us that and I don't sell warranties so how would I know? Finally fed up, both my husband and I drove to the dealership in May 2016. We DON'T live close to this dealership and it is over an hour for us to get here, so us driving there in our free time is a hassle when this should have been resolved easily. Once we arrived we found Steve in financing was there, he got the form and we signed and he said it should take about a week to get the cancellation to Zcore and then to my financing company. In June 2016 I called Zcore and they did receive the cancellation and voided it, they said the dealership should have sent my financing company a check for the warranty already and to call them back which I did and yet another message for Steve... I have called and spoken with the assistant manager Andy twice now and Steve innumerable times and this still isn't resolved... I have a call out now to both Steve and I spoke with Andy today, but I'm just simply tired of all of this so here I am... I will never recommend this dealership and am disgusted at the lack of ownership in handling this situation and I feel cheated as had I known I still had a warranty a month after purchasing the truck when it broke down I would still have most of my money I spent fixing the truck and this all would have been worth it, however that is not the case and please for you sake find another dealership, this one seems to not care about their "customers" or reputation and honestly should not sell warranties if they don't know how to cancel one in an efficient manner let alone answer and return a phone. Update: 07/13/2016 The finance manager personally hand delivered the warranty refund to my finance company and it has been taken off my loan. Still sad this took over 6 months to do. read more

I bought a car from this place and 800 miles later I have a 1,300 repair bill. After they insisted that the cars are taken through a rigorous inspection before bein put up for sale( An inspection which didn't catch that the vehicle also needed brakes both pads and rotors because they were louder than the engine and covers in rust). My vehicle had a water leak in it which fried my ECM and caused water to run back intoy vehicles passenger side. No big I have what they assured me was the best protection plan out there. Except what they neglected to mention was that water intrusion was not covered even on a covered part. I reach out to Adam at the dealership and he put me in touch with the service manager. Upon telling him what I was going throug he told me that where I went wrong was NOT telling the Acura dealer to lie to the insurance company about the water intrusion (Which is insurance fraud by the way). Then they suggested that I buy the part and do the work my self??? I'm not a mechanic. I'm a Consumer and defiantly didn't want them to touch it again. I was competely blown away by them not being. Willing to at least meet me in the middle with the repair and more concerned with why would I take it to the dealer who they say rips you off when it seems it was the international auto outlet whom is ripping people off . read more

regarding International Auto Outlet in Hamilton Ohio, just in case anyone out there wants to buy a car, new or used this is my take on this place:I drove all the way to Hamilton Ohio from Columbus, OH to look and drive the 4 firebirds that International Auto Outlet had online and was treated like CRAP. first of all I called and spoke with a girl there about the 4 firebirds that they had and when I got there 2 of them were burried in 2 feet of snow when they could have had them ready for me to rview. the first person to speak to me made me feel instantly uncomfortable asking me where he knew me from. After that I was taken around to look at the cars. The photos online looked fantastic! but when I saw the cars one had the door skin hanging off, the other needed mufflers and seats, and a bunch of other stuff. It looked like they took all the good stuff out of the cars after they photographed them or took them out and trashed the cars themselves after photographing them and then were trying to sell them as is. The two silver ones were in between two other rows of cars buried in 2 feet of snow! I was given the keys and told, bring me the keys when you're done! What the heck is that about? you are the salesman, get the darn car out so I can test drive it! how the heck can you expect to sell a car when I can't even get in it let alone drive it Plus neither one would even start. He was rude and acted like I worked for him. I swear I will never go back to that place again EVER!!!! I suggest no one I know or even no one I don't know ever go to this place and expect any kind of customer service. DO NOT BUY A CAR FROM INTERNATIONAL AUTO OUTLET!!!!!!! read more