excellent customer service Aelsom answered all my questions plus gave info on what I neededread more

This place is awesome. Well organized and clean. Office manager was very helpful and specific on…read morewhat we were getting and how it worked and how billing was handled and when. She gave us several options on sizes and showed us the differences. We never have problems getting our massive amounts of stuff to the second floor. We love the security and controlled climate. Would recommend certainly.

Great clean affordable storage…read more The woman there is so pleasant and helpful. She let us go in and check out some of the units. They are clean and dry. We got the first month free and then put the monthly charge on our credit card. The price for this was the best compared to others we called about. We got a code for the gate and could come and go fairly easy. They do lock it for the night for security reasons. This location is right next to North End Treats and the pool store. There is another location closer to the mall but we didn't go there to compare since we were so pleased at this place. I would highly recommend this spot. We also go a POD which was great since it came to the house and was taken away. However, you can't go in and out to get things like you can with the storage unit. Both have pros and cons.

My husband and I moved from Ma to Wa about 1 year ago and i just wanted everyone to know about…read morekathy at the framingham store; she is great in everything she does, she goes above and beyond to help us in various times. She is very professional, her tone of voice is wonderful her atittude is always positive! Kathy, juliano and I wanted to thank you for your services!!

Wonderful easy sign up ., customer service was great .cost was reasonable for storageread more

Everything in my unit was covered in mouse droppings. My rate started at $40 for a 5x5 and they…read moreraised it to $70 for a freaking 5x5 unit. I closed the unit today and got a charge for $34.00 for what? The place is a rip off and very dirty. zo yoursef a favor, go somewhere else.

Scott the head honcho is a great guy! He is kind, generous and real. They offer the first two…read moremonths at half price, which is great and a helpful incentive. The storage units are all inside, meaning you don't access the units until you have access to the inside building. Which can be a problem on some level because you are limited to accessing your storage by their set business hours. So evening hours to access storage is off limits, as is early weekend mornings. ( other storage facilities allow access during off hours via an access code) That's why I gave it a 4 Star. Other than that, the building is very clean, air tight, organized, pleasant, safe and a top notch place to store your stuff. One other down side is that it's pricey, but you pay more for what you get as they say!

The facility is very clean, the people on site are very nice, but beware of price increases if you…read morewill be using a unit more than 6 months. We had a unit for three years. in that time the price increased 100%. The first increase was within the first 6 months, and the rate was increased twice in a 12 month period. Obviously corporate decisions and not of the local crew. They could increase your rent every month, just be aware.

While the customer service has been fine, the cost is not what they up front state. I have had two…read morerent increase in less than 10 months, for more than 30% above the initial amount. Frankly feels like bait and switch. Have left two voice mails to discuss with no return calls. will be looking for new location shortly

Very friendly and helpful staff. Easy online rental application. Good prices. Very clean building…read moreand area. Climate controlled.

Great Staff! Great Hours! Great units! I've stored here many times over many years. Repeat customer…read morefor life with my family and friends all getting sent here. Great loading dock and elevator. The building is super beautiful too, little glimpse into the factory's that our families used to work and own. Never had any bug issues, or leaks, or mold. And the radio is always on and helps you not go mad, while moving ten years of junk

I would describe my experience with this Extra Space Storage location as predatory. I understood…read morethat the initial rental rate was promotional and could increase over time. However, after only three months, my rate increased by 100%. My contract states that rate increases require 30 days' notice, but I never received any notice before being charged the higher amount. When I raised the issue with management, they claimed a notice had been mailed, but they could not provide any proof that I actually received it. The manager offered a credit toward a future month but refused to refund the month that had already been charged at the higher rate. Customers should be aware that the advertised introductory rates can change very quickly and potentially double within a matter of months. If you rent here, monitor your invoices closely and don't assume your rate will remain stable for very long.

Very clean and secure facility, great service, easy transaction. Very profesional. Highly…read morerecommended, much better experience than at another local facility.

Great place great staff , clean , secure, I have used this facility since 2008 my first time I had…read morea hot dog cart business in which I stored my hot dog cart in one of the units to keep out of the elements , I was able to come and go as I needed without any problems with the owner or the staff . I used him again in 2013 in which I used it for a business adventure of selling used furniture and household items in which again having me come and go and meeting people without any type of problems with the owner or staff. I now use this facility to store my 28 foot R.V it is the place in the area that has parking spots so people can store their antique cars , boats , R.Vs , landscape trailers , motor homes . I feel very relieved because of the 24 hour security surveillance. Great place.

This is one of the best storage area in the area and very reliable and easy to find location and…read morevery friendly staff

Ashland Mini storage is a great storage facility with good prices and friendly folks. Highly…read morerecommend them to anyone needing storage in the Ashland, MA area.