TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

Great Until they sent out a service guy last week to,replace the old router with the new Ero…read moreunits. Worked for awhile then didn't the did , then didn't worked. All cameras were on and off again as well as internet. Thought Xfinity was bad!!! Now I was told That the next guy will charge $75.00/hourto set it all back to the older stuff that worked perfect.

Faster fiber optic signal and more reliable than ATT and Verizon, at the same price with no…read morecontract. A few days ago, I accidentally cut the cable that runs through my garage. When called customer service, the rep picked up without any wait time, spoke clear English, and quickly scheduled a visit first thing the next morning. The repair tech was punctual, friendly and professional. He replaced the cable quickly at no charge, even though it was clearly my fault. No delays, no hassles, no drama. 10/10 recommend!

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

I used the Remo Group for a Starlink installation and also removing an old TV satellite dish…read moremounted on my home. They did an amazing job. Both the business owner you coordinate and the technician who did the work were very professional, polite, and easy to talk with. As you can probably tell from your own Yelp research it is not the easiest to find an installer for Starlink that gives you confidence they can do a good job (maybe not the most common thing in my area). But after just one phone call with The Remo Group, plus looking at the pictures they have shared here on Yelp of their past work, and you will know you found the best option for a professional installation. Setting up an appointment was super easy, they know just what to do - you can really tell they are very experienced with Starlink installations. The technician who came to my home was very professional. He walked me through options of where the install would be and where we could place the Starlink router. He was able to quickly set up everything and even walk me through the setup of the app and router. You can tell they are very experienced and have a deep knowledge overall of home networking. They really did an amazing job. The dish is mounted very securely and the wiring is extremely clean. They really cared about doing a good job and making sure I was happy. If you are looking for a Starlink installer, I would very much recommend The Remo Group: they will do things right.

Great guys. Professional job and done in a very reasonable amount of time. They removed a dish for…read moreus and all associated wires and did a very quick and efficient job. highly recommended!

Cesar upgraded our home Internet network and did a fantastic job - very conscientious of our home…read moreand worked quickly. We brought him back to upgrade our home entertainment system. We love the upgrades and Cesar made it very easy.

Our new home has tons of networking problems. It was super complicated and very very confuse…read moresystem. Cesar and his wife went to my home to work on home networking system with my husband. Cesar was very knowledgeable and knew exactly what need to be done for our system. He was onetime , hard working , polite, careful and honest. He is doing a great work. If you ever need a person to set up your network, you should give him a call.

Great, responsive customer service. And I really wanted to support local company…read more But I cannot pay $115 per month for internet download speeds that regularly range from 0.5-9 MBPS, (and frequently drop off entirely) and upload speeds of 0.9 MBPS. The slow speeds left my entire family constantly frustrated. And multiple service calls did not fix the issues. And on top of that, they recently announced a price increase! I went with AT&T, and now pay $70 per month for upload speeds of 25 MBPS and 6.5 MBPS upload.

Cruzio is extremely good with billing us, but fails to provide stable internet. Sometimes their…read moreinternet works. From time to time, the internet at the Aptos library works in some areas, but not reliably. We (the library staff) are completely helpless! People are furious and we need to absorb all the anger like a punching bag! You can't expect too much from Cruzio; this is Santa Cruz, after all. The only important things for Aptosians are smoking drugs and surfing. No one in Aptos actually works, so they don't really need working internet

I love the Xfinity Store. I had a broken channel changer which they just replaced for me. No…read morequestions asked gave me a new one. The man that helped me was very friendly, helpful, and knowledgeable.

I live in a group house: the house member in whose name our i-Net service is listed had fallen…read morebehind in payments I went in to catch up. The service clerk on duty led me to a kiosk and told me to enter the necessary information and walked away. I turned to him and asked for assistance, he came back, said "Press this button." and then again walked away. He showed absolutely no interest in helping me pay our household bill. He announced his kiosk would not give a receipt for our credit card payment as thought he were proud of the fact. This store has a terrible local reputation and now I know why. I can't remember having had worst or ruder customer service. AT&T here we come. How does xFinity stay in business with this sort of local support?