Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

Do not go with Frontier. The worst internet connection, lack of customer care and follow up with…read moreANY issue...and we just had a call escalated after 1hr 50 minutes of having a technician attempt to trouble shoot the issue of slow-no internet. The "supervisor" was not listening to our issues and concerns and then said we were not using the proper speed test (even though we told him multiple times we are using the frontier speed test the other tech sent us, along with multiple other speed tests to test our wi-fi). He kept saying "your neighbors are probably blocking your signal." WHAT?!? The eero is 3 feet away from our TV. He kept repeating and repeating the same thing. The worst company-frontier/verizon.Quality and service 0/5 stars.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.

They are attentive and professional. Remo is incredibly prompt in contacting you to make sure they…read moreunderstand your needs and to ensure everything is done correctly. I've had them install StarLink at 2 separate locations including once with a 2nd specific audiophile connection. Both times were seamless. I also contacted Remo after a storm affected our connection. He got back to me within an hour to troubleshoot the problem. An easy 5 stars. -PM

Outstanding Service!…read more I can't say enough good things about Rhemo. He went far beyond what I expected from an installer. After discovering my Starlink system had been activated under the wrong service plan, he took ownership of the problem instead of simply saying it was a Starlink issue. He documented everything, submitted a detailed support ticket, and continued working through the process until Starlink corrected my account. I trusted Rhemo enough to give him access to my Starlink account and simply told him, "Make it happen." He accepted that responsibility without hesitation--and he delivered. Because of his persistence and professionalism, my internet was up and running correctly within 24 hours. He was knowledgeable, patient, and genuinely cared about making sure I had a working system before considering the job complete. In today's world, it's refreshing to meet someone who takes ownership of a problem and sees it through until it's resolved. Rhemo exemplifies that kind of integrity, professionalism, and commitment to his customers. If you're looking for someone who stands behind his work, takes pride in his craftsmanship, and genuinely looks out for his customers, I highly recommend Rhemo. He doesn't just complete the installation--he owns the outcome. Thank you, Rhemo, for turning a frustrating experience into a positive one!

I requested service where I rent with approval from my landlord, they came out, were super friendly…read more& let me know they couldn't do the install due to the location & no hookups, but possibly at a later date it could work. They said they would be in touch. I was patiently waiting for follow up, and a couple months later it was installed to the main house. I guess a representative checked in one day when I was not there, the front house took advantage of the new account that I tried to set up & had service installed leaving me to have to find another company.

Our cable, internet and hard-line phone went out on 01-29-26. Called to asked if there was an area…read moreoutage. All they want to do is run a test over the phone. I know it's outside because this happens very frequent. Now I have to wait EIGHT DAYS for a tech to come out and tell me it's not my equipment it theirs. Man, I miss the good old days when Heritage Cable or Gill Cable was here. At least customer service could tell you if you are in an outage area. You usually only had to wait a day for a repair tech or go to local office to swap out equipment. SHAME on you AT&T you got too big and you can't service your customers in a timely manner. Poor value

What a ridiculously negative experience. I'll certainly not be coming back and recommend you…read moreconsider alternate locations for your shopping experience. I walked in to purchase the latest and greatest Samsung phone, the Samsung S26 Ultra phone with extended storage, a $1500 phone, and possibly a matching Samsung watch between $400 and $700. That's over a $2,000 purchase. It also would have essentially resulted in a 3 year service agreement. I left canceling the order while another frustrated customer waited during my mess of a shopping experience -- the manager (at least she said she's the manager*) and sales rep, arguing with me about my sharing my perception of the service they provided me. As I reflect on the experience, I wonder if the rep and manager purposefully treated me poorly because they don't make money on these types of sales and just wanted to get out of there and go home...or something like that. Anyhow Cristina, the sales representative, seemed inconvenienced and annoyed from the start when I walked in about fifteen minutes before they closed. Her answers to my questions were curt and barely one sentence responses. Even her information regarding the comparison of my current Samsung Watch to the new Samsung8 was about one sentence based on her looking at a Google search on her phone. My same search provide at least a couple paragraphs explaining the differences with much more helpful information. Overall, I found the experience very dissatisfying, negative and disappointing. I own a small business in the area with about ten lines with Verizon and was amazed that the level of service I received was so rude and inconsiderate. Towards the end, the manager, Kaitlin, started to speak to me in a threatening manner, suggesting I grabbed Cristina's arm. I did not grab anybody's arm. If anybody at Verizon, or the owners of the store, read this review and go back to watch the video I would appreciate them coaching the staff on how to interact with customers and provide a very basic level, if not higher level of service to what is hopefully a relatively high value customer. Threatening customers is no way to grow a business. * Kaitlin, who said she's the manager, was looking at her phone virtually the whole time I was in the store. I find it hard to believe that she's actually the manager. Either way, her manager or the owner of the store, should probably take a look at this experience which happened at about 7:50-8:15 pm on Friday, May 8th and follow up with a discussion with the two of these people.

This is my first negative review on Yelp, in a very long time. :(…read more I went into this store on May 14th, to address issues that my mother had with receiving and hearing calls on her phone. The sales rep that assisted me, was really good at pitching the sales promotion of the day and got me to agree to trade in my mother and father's phones for new iPhones, on the basis that I'd be getting a promotion credit of $800+ or so, spread out over 36 months (~$23.33/month). So, that day, I paid off the remaining payments on my parents' old phones, and paid the taxes for the new phones. The next day, May 15, Verizon launched its red hot promotion deal where one could trade in their current iphone for a new iPhone with credit value of $1000+, ~$27.77/month and ~$33.33/month, all spread out over 36 months, depending on the phones you were getting. So, I visited the store again, to ask the store reps if they could adjust the promotion deal I had received the day before, to this one instead. I was told that the manager was busy, and was given his number, while also being informed that the manager would take care of this all for me, and make the requests to Verizon regarding the promotion credit adjustments. Fast forwarding, I received a bill from Verizon, indicating that my next bill is $900, with all the promotions charged back to my bill. I've been calling the manager's number since, and also texting, but have yet to hear back. It's been several days and it's sad to see that he still hasn't reached back out to me even though the texts I sent have a "read" receipt. I'm now on the phone with Verizon's main customer helpline, trying to resolve these issues. For those reading this review, I won't advise you to do or not do anything regarding services by this store, but do want you to know my experience.