The Lulu of Downtown Santa Monica - Third Street Promenade is the lemon of the LA lululemons... "I…read morepull up in a lemon...." It's organized, but between the lack of customer service and the roaming of flying insects inside due to a poor directly outside upkeep (that I know isn't all this locations fault - very much city related) does kind of steer you away. The selection is less than the location in Studio City near me, the Pacific Palisades we had just stopped in and most other locations in Greater LA. I was hoping we'd at least find the shirt we were on the hunt for, but just some flies in the guys section. Overall high quality as you'd expect at a higher value... Just not the most inviting overall... I think the location is great, tons of natural light + air flow they just need to be more mindful, a touch more welcome and demure. Q Tips: Lots of parking garages close by with a huge one on Colorado for Santa Monica Place - open air mall + at 2nd/Santa Monica Blvd, along 4th and so on. Pick up orders available here.

Great store with some good associates but with 20 associates and one bald manager watching every…read moremove I made it wasn't worth it. Order online better.

I can't say enough about my experience at this location! I haven't shopped for bras for a while &…read morewent in there to return failed tries with their bras online. Natalya in particular was sooooo incredibly helpful - she knew exactly what might work best (she's been with VS 12 years!) & I walked away with 6 bras. Another woman (Merecia? - So sorry I don't remember!) also provided great advice. Thank you for a wonderful experience :-)

They need to update their hours on maps - it states they close at 10 pm and they close at 8... very…read moremisleading

This has been the friendliest Alo I've been to date. Most of the other ones do not acknowledge my…read morepresence. Someone greeted me when I entered and I was also checked in with to see if I needed help with anything. I had a somewhat complex return and everyone was super helpful in providing the best customer server experience. Thanks to the Santa Monica Alo team!

The store is beautifully and amply stocked with their merchandise, sometimes the latest that isn't…read moreavailable online yet. I went on Black Friday to take advantage of the 30 percent off (if you use their app). The off-white leggings I bought were literally see through. I took them back, and this is what I want to express to all about their return policy: I was able to exchange for a different color (black), but I was told that normally, you can only exchange for a different size with the very same item. Buyer beware of their return policy.

Would give this staff 10 stars if I could…read more I came into the store needing help that was very much out of their job description. They went above and beyond to help, even calling over a second associate, and never even hinted at it being inconvenient. I'm so thankful for them. The store had some beautiful options and was so beautifully laid out with a summer selection of high quality dresses, shirts, etc. Can't wait to go back to actually shop.

The service is good at this location and the fitting room experience is pleasant. I like that they…read morehave multiple touch screens to see what the store has in stock.

Maria has wonderful customer service:) I am very pleased…read morewith the items and jewelry. Very clean and the store smell really good

While they have some really nice leather items I don't shop where I feel like I'm not wanted. The…read moregirl said hello but it was as if it was grudgingly. We were ignored after that. I won't be going back.

My girl loves this place . We stop here everytime we go to the Promenade. They have nice Minnie T…read moreshirts for women only. Not a place for a man to shop, unless he is shopping for his girl. In that case, thatd be me. Nice selection of shirt, tennis shoes, and other outfits for women of all ages in a way. Mainly catored to women young. But love the vibe here. It her place of shopping tho.

Way too expensive to be met with the RUDEST employee. We could not get out of there more quickly…read more Very poorly dressed older white lady who barely acknowledged us coming in and continued sweeping and vacuuming, finally decided to acknowledge our existence and looked us up and down like seeing if we were worth the effort. Such a drag, we used to go to Minnie T's all the time when it was on Abbott, the owner is great and nice- how can she hire such a rude, entitled, curmudgeon?? I'm just mystified. I don't see them surviving for longer if they only hire totally unfriendly, unhelpful, rude and tasteless women. I definitely will make a point to never again shop there on a day she is working. Terrible. Just so confused how she was hired, and why.

Their materials are super soft and sustainable. This is a big deal to me, because a lot of material…read moreout there make me itchy. This is my new go-to store. The customer service was great. One guy helped me get sizes and the girl helped me check out. They use nice canvas bags for your purchases. Well-behaved dogs welcome. Would definitely go back again!

I don't shop were 3 people that work there ignored us. Not one of them said hello and we were the…read moreonly people in there. Parking advice: come on weekdays, weekends are almost impossible.

Great Athleta location!!…read more Usually pretty good and free parking in their lot (within Waterside MDR). Store is nice and bright and welcoming. Overall layout and organization is good. Staff are welcoming and usually pretty helpful. Never have felt pressured for a sale and overall they are great. Selection is usually pretty good. Definitely a great place to shop for significant other as well as friends and family.

Came in with my wife on a date, and as always, the team at Athleta was friendly and welcoming…read more Gabby greeted us right away and even remembered us from a previous visit, which made it feel extra personal. They always have a great selection of clothes, and my wife found some nice pieces this time too. I've also picked up a birthday gift for her here before, so I know they've got good options. Gabby let us know about a 40% sale which I definitely appreciated! All in all, it's a consistently positive experience here. Friendly service, great vibe, and a solid selection. They even asked me to take a picture of the team. I enclosed my 360 drone shot.