Worst customer service EVER. I get a different answer every time I call. No one ever seems to know about the issue I'm having ongoing for 3 months now and if I ask for a supervisor I get transferred to a voicemail and no one ever calls back. Three times now. I'd suggest picking another company if you need an ignition interlock cuz they suck. Also be prepared to hold for at least a half hour to talk to anyone. I'm ready to rip this thing out of my car myself and go with another company. read more

DO NOT USE THIS COMPANY AT ALL COSTS. I've had an intoxalock device installed to my car for under 3 months and so far it has cost me almost $2,000 in car repairs. And counting, they still can't seem to find the issue. Also I have missed so much work that I'm about to lose my job and my apartment. I am the office manager of the company I work for. I have to open the door every morning for 5 employees. If I don't make it to work, those 5 employees can't work. So this is a really really really big problem for me. So far I have missed 6 days of work due to this unit. (In 2 months) I can never get through to anybody that knows what they are talking about. I've sent multiple emails and can't even get a response. They haven't even responded to my emails from months ago.... I call the help line and wait on hold for 20 minutes to get hung up on. If you ask the customer service for somebody higher up they will not connect you to anybody. They won't even provide you with an accurate email to contact the right person. When you ask customer service the correct email, they reply "what do you want that for " or "you can talk to me" ... When I first got this thing installed , my car wouldn't start properly. It seemed the intoxalock was draining my battery. They advised me to get a battery charger and a battery jump starter. They also advised me to start my car a few times a day. I bought that stuff and followed directions . Didn't help. Soon my car bagan to randomly start worse.. Meaning sometimes it starts on the first key turn and sometimes it takes 20 key turns. (Or more) Ive sat in my car for 10-15 minutes at a time trying to get it to start about 50 times. It got to be so common that it almost felt normal. Eventually It got worse and worse until the car would not start at all. Had to get it towed to their service center at this point. Within a month of having this thing installed it killed my car battery. I had to get a new one installed at their service center . (Charged me $300.) Couple weeks later my car stops working again. Get it towed to the service center, this time they say its the starter. Got a new starter installed. ($675) Car works for 4 days then dies again. Get it towed back to the shop. This time they say its the battery. (keep in mind i just bought a new one a month ago) . Get the new battery. ($375) Car works for a week then stops working again. Now they are saying they don't know what it is. I dropped off my car for intoxalock inspection at one of their maintenance centers. They had my car there from 9 am to 5 pm , called me 5 minutes before close to tell me they "think" its my starter. So we schedule a starter installation. They have my car all day again. At the end of the day they call to tell me the starter wasn't the issue. They said they switched the starter and the car still wouldn't start. They advised me to change the battery which I did. Now here's the kicker. 3 weeks later when the car finally dies I get it towed to a new shop. They say its the starter. I inform them the other service center switched the starter and it didn't work. The new shop insists that it would work so I went with it. Guess what. The starter did in fact work. Sooooo basically the first intoxalock repair shop had my car for 2 days for nothing. They knew it was the starter and couldn't even properly install it. They probably tried to install a junk yard starter, who knows. All I know is they are a joke of a maintenance shop. I'll never take my car there again. Ideal Auto in Hanover is the name of the shop that tried to install a starter and couldn't even get it right.... At one point I tried to take my car to the Ford dealership because I don't think their specialists are capable or qualified to fix my car. Ford told me they won't look at it with the intoxalock installed. I called intoxalock to request a temporary removal. I was informed someone would contact me with 2 days with an answer. Well that was almost a month ago, guess what, still no response on that one..... (lol, w.t.f?) Intoxalock says its not on them. The car service center says its not them. Well who is it on? I can not afford any more car repairs due to this unit, and trust me, you can't either. I had it towed to the intoxalock maintenance shop and now they are saying they can't look at it for a week. What am I supposed to do? My car had an immaculate service record before having the intoxalock unit installed. I only had to change the oil and the brake pads so far. I get the unit installed and Im in the shop 5 times in 2 months? $2,000 in repairs in under 2 months? This is ridiculous. And trying to get through to somebody is even more ridiculous. If you made it this far, please take my advice and run. You can not afford intoxalock. read more

If I could give a NEGATIVE star rating I would give this a 10! Absolutley the worst. Try to find another vendor. I contacted INtoxalock after my DUI. I was mortified and of course, the sales people were "so helpful"-I thought I should be relieved. After that phone call, it was completely downhill. I have a 2022 VOLVO which the device never should have been put in, but the INtoxalock staff insisted to the vendor it could be done. Ruined the battery-and my warrenty. I can't tell you the insane amount of conversations I had with staff who varied from downright rude to liars. I received a follow up call after my 1'st negative review from a "supervisor" who was going to be my contact-who then GHOSTED me. I bought a car so I could have the device installed-8,000 dollars. Overall this "experience" cost me well over 15,000. I don't know what people without means do to get through this. I then, finally, had the device removed-be careful of your lease terms-they'll have you sign for a year-. After about 4 months I received a letter telling me I had removed the device????? so they would be suspending my license indefinetly-when I got in touch with the state DMV-they removed this addition since it was NOT TRUE. You have to PAY for renistallation-though it was never removed. Then, they told me that when removed the lease (the second time I refused to sign one for a year, so they had me sign one for 8 months (my time to have the device was for six months) that I was "all set" no more payments and the lease was terminated. OH but a payment was made on my credit card this morning-apparently I'm not "all set". Expect to spend HOURS trying to reach someone who can actually answer your question. I've been on hold for 30 minutes so far this morning! and was just told the device was not returned by the installers-which was never mentioned to me and I'm quite confident it was returned. Then I was told it was the "closing fee"-which again, was not what the LAST person I spoke with said. DO NOT USE INTOXALOCK if you can find a different vendor. read more

Court mandated to be on my truck. Has cost me two batteries. Thanks to my ability to actually DRIVE I have avoided numerous accidents with this distraction. A typical breathalyzer requires you to only blow. Not blow for four seconds, suck for two seconds and then blow for another two seconds. By the time you have been alerted, picked up the device, performed the test and put it back down 12+ seconds of your time has been spent not paying attention to the roadway. Please tell me how this is a safe alternative to driving with a BAC of .08? It's out of date technology. I'm not even sure it uses fuel cell technology, which accurate breathalyzers use. Intoxalock. Come out with a device to prohibit texting while driving. Far more people are killed by those drivers than a guy who had four beers. Wait, your device encourages it. Money making scam. read more

Not even a one star, do yourself a favor stay away from this company, very dishonest with prices and service; worst experience ever.

The device worked Ok; but when my lease was over Intoxalock is the worst company I've ever had to deal with. They will not get back to you to set up the uninstall appointment because they want to drag it out to keep charging you money for as long as they can. Pure evil company and personnel. SCAM - Do NOT use Intoxalock ! read more

Wish that I could put zero stars. The main problem with companies like this are they are the only ones who do this service and since you are legally forced to get a device they do not need to have good customer service or support. It started when we made an appointment for install a month in advance because I had to drive from Portland Oregon to CA (9 hours) and when we arrived the shop DID NOT HAVE THE DEVICE. I had to drive back home and then back to CA... and during this time, my agent said he would call me back 3 different times and never did. I finally just did all the logistics with the actual mechanic, who was MUCH more helpful. This company disgusts me. People who use this company are already being put through the fire and they just continue to treat us without respect. read more

Tried to pressure into getting the device before judgment. Once judgment came we installed. A week later my probation officer discovered it wasn't nesacary since it wasn't my car. After removing i was still getting charged. I called and payed a closing fee of over $60. Only to be charged the next month because they deemed fit. This company is horrible!!! Can't even get a direct line to human. Sat on phone for over an hour then asked to call next day. These crooks prey on people when their down. read more

I have been trying to get my compliance letter for over a month. Never had a reading over 0.0 (been sober for almost two years) did all my calibrations on time, made all payments on time. Did everything required. My device was eligible to be removed July 26th.....still nothing and have been on the phone with them everyday. They told my we can schedule to get the device removed but without the compliance letter I can't get my regular license. They put me on hold OVER AN HOUR yesterday. I am still getting no answers. They are scamming droves of people with the excuse of their paperwork being backed up while I keep getting charges every other week. Even the DMV said they are the worst interlock company to deal with. If the DMV thinks you do things poorly that's saying something. It's sad that a company can do this people. DONT USE THIS COMPANY. I am never one to bad mouth a company but I was patient for a month....still no answers. UPDATE So even after all this they are saying to wait more days. I wonder if it is their policy to have us wait so they can keep charging us. If anyone else has had their delays cost them extra money let me know. Sounds like a class action lawsuit to me. read more

Worst experience of my life! I had problems with the device the day I brought it home. The device drained my car battery. I had to I have my car jumpstarted every other day. I finally had to take the device off because the car was not functional with it on. They told me it was my car. I had mechanics look at it. They said it was not the car. I got a new battery and it still drained the battery! To top it all up they sent the Secretary of State two major violations calling it tampering because my battery died! Secretary of State revoked my license! This should be a crime and people should gather for a class action lawsuit against this company. read more

UPDATE: I spoke to an amazing guy named Nate and he completely resolved the issue i was having with the company. Very polite and actually a lot of fun to talk to! Thank you so much for your help! I wish i could give a negative review! This company is a scam company all the way! They refused to send a work order to uninstall the device for 2 MONTHS WHILE STILL CHARGING US even though they had the paperwork from the state. We WILL be getting the state and an attorney involved. I hope this company goes belly up and that the 'customer care' employees learn manners. read more

Worst company ever.... This device leaves me stranded a minimum of twice a month. My technician order new parts for me but intoxalock insisted he send them back and not install new equipment..... it takes 1-2 hours to get a hold of any real person on the phone every time... and these intoxalock is the most expensive of all the companies in Minnesota. DO NOT EVEN CONSIDER THIS COMPANY RUN! RUN! RUN! read more

The level of incompetence in this company is not only astounding but continuous as well. Use IntoxaLock only if you enjoy endless phone calls between their company and your monitoring authority. read more

Do not use this company! If I could give less stars I would. When trying to talk to customer service, I have been repeatedly disconnected. I have been dealing with the same issue for 2 months now with no resolution. There are ither more reputable companies that I wish I had known about earlier. DO NOT GIVE THEM YOUR MONEY! read more

Intoxalock tricked me into believing their services would be cheaper than a competitor service. They set me up with biweekly payments when I don't even get paid biweekly, and told me "I'm sorry but there's nothing we can do about it" $41 every other Monday is approximately $89 a month. Every other month the device needs a recal which is an extra $80 charge from intoxalock and $25 from the service center. That's an extra $53 a month. So the grand total is $142 a month. Several times I failed while eating a snack "Lord forgive me" and it cost me an extra $105 with no exception. read more

An update to my review... i called the number provided and received a voice mail...wow bravo intoxalock. And this company has the "best working " machine out there. Another BS side story: The mouth piece fell off and rolled under the seat while i was driving. Almost died trying to pull over to fish it out from under the seat. Fail again. I asked the service rep last time if they are working to improve the machine.... she agreed that they weren't, even the empolyees know its BS. Waste of Money read more

I have had 2 defective products with this company and had to shell out hundreds of dollars in towing. I would be very careful about where you drive because you could easily unable to restart your car and left in a dangerous place. They also expect you to fix the product yourself, by resetting the device on the battery, which will often set your car alarm off. Going with this company is not only dumb, but dangerous. Believe me, between 2 tows, and about 10 $30 ubers, choosing this product has cost me about $500 and left me stranded for weeks. Run, don't walk from this company. read more

This company has the worst customer service I have ever experienced. Where are the supervisors? You asked to speak to one you're told no, they're not available. Why is that? Because you know that your customer service lie to people? Because you know you overcharge? Because you think you can get away with it all because people want their licenses back? Don't give me the patented response to this review...so sorry please call this number that you have to press one then press this and press that only to speak to customer service and ask for a supervisor only to be told once again no one is available. Why don't you give us a real phone number and a name of a supervisor that's what I would like I dare you! read more

I wish I could give zero stars. I have nothing but negative things to say about Intoxalock. When you're trying to get set-up/installed, they're polite and helpful so you will start paying them, but they become increasingly more incompetent when you're trying to get the device removed. Everytime you call you're on hold for 20+ minutes. I spent HOURS on the phone, talking with several associates, trying to get them to understand my situation, but they could not comprehend it because it deviated from their script. They sent me on a wild goose chase and had me go to the DMV TWICE, then kept repeating the same irrelevant instructions. I asked to speak to a manager or supervisor multiple times and was denied. An associated named "James" hung up on me twice -- yes, a customer service representative hung up on ME, twice. I didn't know that even happened... Another supervisor named "Cheyanne" told me my situation was resolved but then I had to spend additional hours on the phone a few days later. Just an absolute nightmare. I will never recommend that another individual uses this company, even my worst enemy. My attorney will also recommend that future clients do NOT use Intoxalock. Dealing with this company was a traumatic experience that cost me so much time and money. I have never had a customer service experience like this before. Shame on you, Intoxalock. read more

This company is so HORRENDOUS, that there are not enough bad words in English to describe just how bad it is. The company has 229 customer complaints and 11 negative reviews and not even one positive review, yet BBB still gives the company an A (NOT A+) rating. I guess that means that BBB's rating means virtually nothing for the consumer. When dealing with the people at Intoxalock, even the term "dumber than dirt" cannot describe the extent of the ridiculousness of the conversations. An example of the simplest exchange of information would be when I am asked to verify my address and phone number. After providing the information, I would be asked, "And what is your address?" When it was time to get the device taken off the car, I called 12 times over a period of two days, and each time, I was told something different. I did ask to speak to a supervisor more than once, but they were equally inept. You need to speak with your state. We'll send you a form. Once you get that form call us for an appointment. We don't send you a form. We send it to the state. Call the state. The form is sent to the company that installed the device. Did you receive the form we sent you? You have to wait until you receive the form. It's not a form. It's a certificate. Your state says that you can't have the device removed yet. Your state says that you could have had the device removed last month. You need to talk to the DMV. We sent the form to the company that installed the device. We haven't sent the certificate to the company that installed the device because you don't qualify. I don't know what form or certificate you're talking about. I called again today and asked to speak to a supervisor. I insisted that the paperwork that had not been sent as promised two weeks ago, be sent now. I called back to ask if the paperwork was going to be sent. I was told that there was no request on file that the paperwork be sent out. I have a hard time believing that so many people in one place can be that dense. I think that Intoxalock feigns the stupidity because as long as they don't send out the paperwork authorizing the removal of the device, they keep collecting money. The only explanation is that Intoxalock is made up of swindlers. read more

I am on brand new battery number 3 due to the intoxalock device destroying my battery. Each brand new battery has lasted 2 months!! Everything has been documented with intoxalock & they continue to charge me for the lease even though I can't drive my car due to their equipment draining every battery I put in there!! Waiting on court order to have this jacked up company taken out of my car! DO NOT USE THIS COMPANY!!! YOU ARE BETTER OFF TAKING UBER!! read more

I had one of these devices placed in a company vehicle for liability protection. Go anywhere else than Intoxalock, they are terrible, make you wait on robot answering machines indefinitely. Devices fail often. Again, avoid them like the plague. read more

Devices are all mistaken and bring to lockout mode even not from me... They rather want to argue than help for any concern Increase my rate with new other fee month by month... read more

They charged my account when I didn't have their equipment installed or leased they owe me for a 1/2 months lease and will not correct the charge. Again I was being charged by Intoxalock even though I didn't have their equipmen. when you do call intoxalock for the first time before your a customer they are quick to answer the call but after your phone number is in their syste and you try and call make sure you have an hour to wait on hold to talk to someone. read more

Explore other options Impossible to speak with anyone from the United States. Last time I spoke with an individual I was hung up on and blindly transferred. THEN got locked out of my device. I was informed that I would not be charged a lock at fee as it was a mechanical error but of course I was still charged. My experience so far has been far from easy and smooth. If you have other options I HIGHLY suggest looking into the read more

Absolutely a scam. Most expensive and they took the time to lie. Promised me a refund then reneged. After that no response. Worst of all had the nerve to continue to text me about calibration for a month after. read more

When I initially called to get information on there services, they were super helpful and polite. Two month later I have been locked out and I don't know why, they took about an hour to answer they phone. When I finally reached a representative by the name of Terrell, he could care less of what I had to say. Everything I had to say to him was neither "here nor there" for him. That was his favorite phrase to tell me in regards all of my concerns. This company seems to just thrive in setting you up and once they have you they don't care about helping you or charging fees out of no where. To leave them they want to charge you to leave them and to remove the device and to charge for god knows what. Beware before you agree doing business with them. Make sure you do your research something I lacked in doing. Just look at their stars here on yelp. It's for a reason.. read more

The most predatory, dishonest, fee-ridden company ever! Don't make a bad situation worse by using Intoxalock. The representatives lie to you every single time you call them. I had a faulty device installed that was drawing 12x the amount of power than it was supposed to from my car battery. I had to pay to get it towed since it would not respond to a jumpstart. I had to pay the auto shop to fix it. In the whole process, Intoxalock charged me a lockout fee, even though I was not in a lockout -- their faulty device had killed yet another car battery (this was #2 of 4 total, going on 5). Representatives told me over and over again this money would be refunded. It was not. Now I've had my device out for about a month and they're still charging me fees. Apparently, in the fine print of a very long contract, it says you have to cancel roadside assistance separately by email. I was not aware. I was not made aware when I called to cancel my account. Last week I was told by a representative I would be refunded within 72 hours. This has not happened. Today another representative told me the 15th I would be refunded. Knowing they lie, I had her connect me to a manager who told me something completely different. She had to complete extra steps (that the rep was supposed to do, but didn't) to process the refund. Now I'm told it will be there by next week. We will see, but I doubt it. The devices themselves drain car batteries like crazy (yes, even if you put it in "power saver mode"). Since my device was removed, my car still doesn't operate. I jumpstart it at night and it's dead by morning. Now I'll have to pour more money into this car, and meanwhile Intoxalock is still charging me. The automated customer service menu is its own nightmare, designed to make it impossible to reach a human being if you want to accomplish anything besides learning your account balance or calibration date. It takes on average 20-30 minutes to reach someone every time I call. My auto shop experiences the same frustrating process; they hate dealing with them as much as I do. I wish I had done more research before choosing them. They've unnecessarily cost me thousands of dollars on top of an already expensive mistake. read more

So horrible!!!! i could write pages about how terrible these people/ company are! they WILL attempt to rip you off. They DO hold your checking account hostage. They WILL NOT take you off hold, if they answer your call at all. They have been empowered by our government to extort money from their "customers". How any of their "business practices" are legal at all befuddles me. i've now been on the phone with them for 50 minutes, to resolve yet ANOTHER billing issue! ---- JUNK !!! ----- read more

This company is shit! I've been so enraged by their lack of professionalism that this makes my 4th review (and to date the only business I've felt the need to review). Every time I talk to them I get mad! Finally got this pos product removed 2 months ago. After hours spent arguing, my account was left with a positive balance. Not surprised 8 weeks later and I still haven't received that refund. When I contacted today, I was told it was never processed. This company is a bunch of crooks! Please do yourself a favor and go with ANY other company. The customer service 'people' never do their job and talk back/interrupt/make you repeat yourself at their own will. I picture workplace meetings involving a 'who can be a shittier employee' competition. Newsflash, they all win. Ignorant, untrained, robot high school drop-outs apply here for employment! read more

CST (Intoxalock) has discussed my concerns with me and the issue has been resolved to my satisfaction.

I had a customer service/sales person contact me within minutes of my online inquiry. I was promised customer service and that I would have a person to call with any issues. I had this Intoxalock device installed around Memorial Day. First it is incredibly hard to blow out for 7 seconds then in for 3 seconds and hen out again in the same breath. I literally can not start my car! Many of my friends have also tried and were not able to start car. Then my battery was drained. / several times so my car has been in lock out mode for more than a month. I have called and emailed Eric and he has NEVER responded. In addition I am being charged twice the rate Eric quoted. Intoxilock customer service center is in India and no one I ever spoke to ever had a clue how to help me and in fact lied. I was told I needed to have my cAr towed to the battery service center and that was false. I was not told that I only had 5 days to get it serviced or total lockout would occur. This is an archaic device !! Do not be fooled into purchasing when there are much better options on the market. Here is my # 406-475-2356. I will be happy to share more of my horrific experiences with this company company. read more

Intoxalock - Here's my customer service agent that refused to ever help me -not even one time ever respond - Auto Security Near Me - Urbandale, Iowa

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This company is not good, I had to pay a lot of extra fees, it would drain my battery constantly, they sent the wrong court document to my mechanic. Different name, they even had my social security wrong for months, this device is to help with the booze problem but it will make you drink more than your usual intake, I wish I would of gone with a different company. I would give it more negative stars if possible. The chat is the fastest way to get a hold of them, there has not been one time when I call and they put me on hold or hang up on me read more

If I could - I'd give NO stars. 1. They got my husband's name and state ID wrong so there was a delay in the state acknowledging we had an IIS on our vehicle. Of course, the sales rep who signed us up disappeared after we committed ourselves and we could never reach him again. 2. The unit worked fine for a short time and then became IMPOSSIBLE to get to the ignition stage, so it transmitted false non-compliance statuses. 3. It drained the car batter because it would not respond properly no matter how hard you'd blow. It kept saying BLOW HARDER, which was humanly impossible (we had multiple individuals give it their best college tries, let me tell you). 4. Once covid restrictions were in place they kept trying to send us to CLOSED service providers for service and recalibration. We had to get towed TWICE due to the malfunctioning of their shoddy equipment and because it drained our battery. read more

Intoxalock is terrible. They will lie to you over and over again about what it takes to get your interlock removed. Sending me back and forth multiple times to keep me as a customer longer. Last phone call I had the representative left me on mute for like 5 minutes! Waiting for me to hang up. It was awful. I do not recommend this company. read more

Ever since i got the interlock intstalled in my car my vehicle does not function correctly ive had the alternator and the battery checked they were completely fine i bought a new battery for the car knowing it need a new one that would handle better with the interlock device installed. They just keep tellin me the same scripted bs they tell everybody and im tired of waistin my money on a system that doesnt allow me to even at the least drive my car. It takes 30 minutes for my car to turn on sometimes something is clearly wrong. read more

I have had the breathalyzer machine for almost two years. Since moving to Florida, I have had more mishaps with the device than I ever did in Colorado. With that being said, most of my experience with the technicians via phone have been horrible! Rude, short tempered, seem to care less. My shout out is to a young lady with the name DIANA! Friendly, genuine, and caring. She went above and beyond in helping me fix a recent problem. Her customer service is the best - Diana followed through and called me two days later making sure all is well. Although I take 1000% responsibility in what I did to earn the machine, rude customer service does not enhance sobriety! Thank you Diana for reinforcing that there are still great folks out there! Intoxalock is blessed to have you! read more

I've changed my automatic payment billing information in their system before so they wouldn't take out of the card I had ready for my electricity payment and they ended up stealing from my debit card anyways and it was hell. I'm often juggling money and I never want someone to pull a stunt like that again . should be highly illegal. read more

Its now Jan 2018 and im still waiting on my refund deposit i was told serveral times i WOULDN'T be responsible for due to me not being able to use my car from oct thru dec of 2017. When i called in dec they advised me they used the deposit to close my acct however per my previous post the supervisor contacted me and promised this would not happen. Message to Intoxalock DONT MAKE PROMISES YOU CAN NOT KEEP. read more

This is seriously the worst company ever I simply asked NICK to set me up with a date to take the device out of my car and he hung up on me I called back and he hung up again ! Super unprofessional I can't wait to be done with theses clowns !! read more