If I could give it zero stars I would. I'm coming up on two years with intoxalock and I've hated every minute of it. l had to buy a new batter for my car that I had just bought (it's a 2018) because the breathalyzer killed my battery. I've had constant issues with device going into lockout for no reason, not working when I'm blowing into it, I've had at least 4 different devices because they all don't work correctly. Customer service is AWFUL half of them don't know what they're doing. If you need a breathalyzer please go to anyone else besides intoxalock they just want your money. read more

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do not use this place under any circumstance whatsoever. they report everything you do to the dmv, including when the car does not start. read more

They take advantage of people that have no choice but to use an interlock system. I don't know what interlock companies to recommend, but avoid Intoxaloc. read more

They will charge your account for wrongful chargers and put you through hell to try to get a refund. You will have to call every day for a month straight to get a refund they keep telling you is being processed. They charge your card on file hoping you won't notice then transfer your calls endlessly, making you re explain your situation to each new person you speak to. They REFUSE to transfer you to a supervisor even though they are the only ones who can actually do anything to help. And even then it's a 1 in 50 chance that a supervisor will actually do what they said they would do. This company is filled the worst people alive. read more

Boy, the sales reps are friendly and love to keep you happy. ... until they get your money. Then you are on your own. Customer service is nonexistent. Charged me $80 to reset my device after my car battery went dead. Constantly tells me to "try again" and "blow harder" Which is a driving distraction. I'm a 120lb woman - I get dizzy trying to "blow harder". accident waiting to happen. read more

Intoxalock ships their devices to certified installers chosen by them. As a consumer who was not part of a court mandated order, I sought their assistance in placing a device in a relatives car. The first unit was defective and did not get installed, intoxalock shipped a 2nd device to their certified installer and that unit was installed, however that unit had to be removed as it was also defective. Intoxalock debited my bank account for $973. I currently have a $400 credit and on top of that they owe me the $973 that they charged me for a unit that was NEVER in my possession. THIS IS ILLEGAL! They seem to be HeadQuartered in Iowa, but they have to comply with the States laws in every state they do business in. This is beyond the issue of the refund for me. I have some powerful connections. It is my understanding that my state legislature can have a very negative impact on this Company's ability to DBA (do business as) Intoxalock in the State of California. The FTC, is Federal, and the ACLU will squash them like insects. I encourage everyone who has been or is being preyed upon by this Company's unscrupulous business practices to take action, and ultimately put them out of business. In addition to the agencies listed above, I've been encouraged to contact; Shirley Weber, the current Secretary of State in California and Rob Bonta, our California Attorney General, both our secretary of state and attorney General came from the California legislature. It has also been pointed out that the FCC will be extremely interested in investigating because the data collected by intoxalocks devices are transmitted over the airwaves... If you want something reliable, you can buy an interlock device on Amazon for about 1k which is what I did. This was a safety measure and the driver never had a DUI, therefore there was never a court order. Most of the installation providers that Intoxalock uses will install and maintain your self owned Amazon device! read more

This company has been the biggest headache to work with. I have gotten so many false positives from food or drink well before I've had to test. As well as trying to get ahold of any management with any authority is a complete joke and a waste of time. If you need to get a blow device in your vehicle so you can move on with life, I strongly recommend using a company besides Intoxalock. read more

In general the unit works, but the customer service is the worst. They over charged me for the installation by $50. I was surreptitiously enticed into joining a "Roadside Assistance Program" that they call "24 Hour Travel Club" and when I tried to remove it from the contract prior to signing it, they refused to do it and threatened to lock me out of the service unless I payed the $4 a month for a service I didn't need or want. Additionally, they offer a discount for disabled customers, which I informed the from the start that I wanted to enroll in because I am an Amputee, however because they want to make as much money as possible off of a disabled person, they refuse to give me the discount. It is discrimination and illegal. read more

This is my second review in a short time, this is the worse company ever! I have been locked out twice with absolutely NO alcohol in my system. Earlier tonight I was trying to get to emergency hospital and car would not start stating I have alcohol, I have offered to go anywhere to get checked to no avail. This is all a big game to these people and a money scam!!! If you can pick any other company please do read more

Device is ancient. Drains your batteries so you have to pay for lockout constantly. Very shady. You will get locked out over and over again for no reason. Average wait time to speak to customer service is about one hour. Customer service can never tell you why you are locked out. They say they cannot see. Shady. Very very shady company that uses old device to cause lockout for no reason to charge you more money. State sanctioned fraud. Do not use this company. On yelp they have a guy responding to review and pretending they care. Don't be fooled. Their customer service is absolutely horrible. Can't help you with anything except schedule lockout and charge you more money for no reason. If anyone is starting a class action law suit against Intoxalock, please post notice here. read more

My last month on this and I said to a friend, "you just wait, these people are going to try and get more money out of me!" Today my interlock system stopped working and they couldn't tell me why other than it will cost $60 to get a new device in 2 to 3 business days. Meantime my car is in a parking lot and I had to walk 4 miles home. I knew the would try to scam me! read more

I've called the number you left on review...it's not Vernon p. The business manager...it's Brandon Howard....who I've dealt with from the beginning. Your product has major issues. I'm in the process of hiring a lawyer. You won't tr eat me like crap read more

Please head warning like I wish I would have. This company offers faulty products and literally STOLE from me. They promised me they would reimburse me for replacement of a faulty intoxalock unit (I didn't find out the service center didn't have an account with intoxalock until after it was towed there, mind you I was recommended to tow to that service center by intoxalock.) Since then I've been told by intoxalock I'm out of luck with reimbursement. Your vehicle's electric system will be damaged and unit will hardly work. Please do not use their services, I'm trying to help someone avoid the nightmare I've gone through with this scam of a company. This is my first review on Yelp, it's not something I do but I am truly disgusted and hope to help one person. read more

this is absolutely the worst 'company' I have dealt with in my entire life. If you have any issue whatsoever then you are completely screwed. there is NO customer service, just a bunch of Indians that hardly speak English and pretend their lines are cutting out when you finally get through to them. NO CUSTOMER SERVICE AT ALL!!! If you need help with anything, you are out of luck. Do not use these people (they don't even exist), I actually can't believe they are still allowed to operate in the US. read more

DON'T GO WITH INTOXALOCK! SINCE I'VE BEEN WITH THEM THE MN DMV HAS PROLONGED MY IGNITION INTERLOCK OVER A YEAR AND A HALF. There's a bunch of different companies besides INTOXALOCK. I've been with INTOXALOCK for almost 3 years and have had NOTHING BUT PROBLEMS. Customer service is more than unhelpful, there is an unbearable wait time every time you call for assistance. To finally speak with someone who never knows anything. Even the mangers that are supposed to help you never get back with you. They charge you for any mishaps that happen when their breathalyzer is hooked up in you car. You can't get information one you intial first starts a month. There's no way to count them and they change your start and end dates periodically throughout your term with them. This company has no morel's or ethics their out to get your money and get you to be on the program as long as they can. SINCE I'VE BEEN WITH THEM THE MN DMV HAS PROLONGED MY IGNITION INTERLOCK OVER A YEAR AND A HALF. I've never been dirty and have been sober for 3 years. All because they don't intial starts and not knowing how many I have a month. I'VE tried for years to get it right with this company to no avail. As Monday I'll be switching companies. I CAN'T WAIT!!! read more

The WORST customer service I have ever experienced, and I'm including cable TV providers. They're right on top of things to get you set up and start taking your money, but God forbid you ever need technical assistance. If you have any other options, I would avoid Intoxalock like the plague. Update: Things only keep getting worse with this company. I wish there was an option for zero stars. If you ever need customer service from them, you're in trouble. read more

Terrible fuckin service do not get at all no customer service only interested in getting you signed up after that they don't give a fuck not bothering switching because I have 1 more month left but I wish I would have done my research before DO NOT GET THIS LAME ASS COMPANY read more

Worst company ever worst customer service got put in a lockout because their equipment is fucking worth my electrical system it's literally turned my car off while I was driving (they say it's impossible) but it happened to me got called a liar customer service told me to disconnect negative side of battery did so got it to work again got entered into a lock out them charged $75 worst experience of my life and that's saying alot when I've done 10 years in prison.... read more

Vernon P is a low grade liberal with a lower back BIDEN tattoo. Intoxalock are SCAMMERS. They killed my battery, they told me they had to charge $75 to unlock it because it was cold out. They said they couldn't prove It was cold out nor that I didnt disconnect it. Had I disconneted it you would know. DO NOT NOT NOT NOT NOT NOT NOT use this company. Use LIfesafer. read more

I had to get a breathlyzer for a whole year. I happen to got it 2 months early without knowing. I recently did my last calibration, I was told no more fees just at place they will charge at service center to take it out . Now, they adding up fees. That's what their agent had told me. . They be robbing people without them knowing. I would suggest never go with this company. Super bad and full of scam. their agent mess up and we got pay price. I'm glad I am so don't with company. They don't even deserve 1 star. Very disappointed! Person Below left a message to call , when you call no 1 ever pick up or reply for any voicemails. Just like their employee he is fake . Fake sympathy. scammers!!!!! read more

USELESS COMPANY! Stay far away there are far better options. First time ever writing a review but I feel it necessary. If it helps just one person not go with them I'd be happy. Need car maintenance, GOOD LUCK!! Need documents to send to the courts, GOOD LUCK! Need to contact customer service, yeah they will answer the call but you will not get any sort of solutions out of anybody, GOOD LUCK! They make an already stressful situation 10X worse and charge you an arm and a leg. RUN. read more

This company is awful. For starters the device malfunctioned, and they care not. We had a voluntary device put in my wifes car. She was still actively drinking as an alcoholic, and was able to start the car regardless of her level, drive for 2.5 minutes, shut the car off and restart. She did this with my children in the car for school drop off many times before I found out.  All I asked was that they pay to have it removed and stop my monthly charges. It has been 5 months waiting for a manager to call. I finally paid for the thing to be removed and had to change my debit card number as they continued to take money, but would never call. They are the worst excuse for a company.  The installation shop also had harsh words for the company, but I think my experience speaks volumes. read more

Repeated incorrect charges. Refusal to refund the money. I have called them repeatedly about malfunctions with the device. I had been promised refunds only to be charged full price. When I called to inquire why they claimed they never made a note on the account. I started recording our conversations and turning it into my lawyer and the court. The proof I had that they were telling me one thing and then charging me another is why the court ended up dropping my requirement to have it in my car. I was promised a rebate I never got. I was promised the cancellation fees would be waved and they didn't. This company take advantage of people and is being reported to my credit card company with proof of incorrect charges. read more

Have no idea how this company is still licensed by the BBB. At least I'm not the only one having the worst experiences of my life. Hopefully, they get a new CEO, or hell, start with getting a new VP of CS. This is where I have ran into all of my issues. I will never recommend this company to anyone as long as I live. read more

The customer service is horrible i thought maybe because I'm paying twice as much as the other companies and the sales rep was nice i would get a better product. Every step has been incredibly difficult and expensive there is no easy way to get to a representative or to get your emergency questioned answered. They set you up for failure because they want what is in your pocketbook. STAY AWAY!! read more

i Just got told I was going to be charged a $75 dollar processing fee to close my account. When I asked what the fee was for, no one could tell me, just said well it's in your lease agreement. Instead of being there to help someone through an already difficult situation, intoxalock is there to bend you over and suck every dime out of you that they can. read more

First, the intoxalock Legacy Unit can be set off by drinking soda, or even breath freshener, does not work during winter (you must keep it wrapped in a warm towel), and that includes any extreme temperatures. Secondly, you have to blow into the unit until blue in the face (that's not an exaggeration). Third, they have a high early termination fee of around $300. Lastly, the customer service is usually available and the company seems to like to differ their communications with you to email or an automated system. If you do manage to speak with someone to complain rightly so about their product errors or lapses they allude to the fact that you are legally bound over by extension of your DUI charge, and any error on their products part can legally come back to haunt you. In other words they're a maverick business out for a quick buck riding on the technological wave ,that hasn't been perfected, all while pretending to being a service to the community. Don't be fooled by the advertisements on its website claiming high profile names, its product is garbage. Check out youtube on people's personal experiences to see first hand. read more

**Beware of this company** I am due for removal of the breathalyzer tomorrow 6-22-19, I should have had it out on 6-19-19 but I have been calling and trying to get answers since 6-17-19 on what I needed to do to get the device removed and all I got for three days and talking to 4 or 5 different customer service representatives was a run around about what I would have to pay and it wasn't until I talked to a female employee Wednesday evening as I asked her if we could just make the appointment for the removal, did anyone inform me that I needed to send in a picture of my driver's license to the Florida compliance email she gave me so now I'm late getting the device removed and they are trying to charge me $111.00 for another month of this crap and every time I've asked to speak to a supervisor I'm always told "there isn't one in at this time, but I can send you to their voice mail and they will call you back" well I tried that too and no suprise they never called me back. I'm more than upset about this and plan on taking further action to dispute the charges. read more

Intoxalock - A representative tried arguing with me that I didn't call on Monday, well I hope he sees my proof that I did! - Auto Security Near Me - Urbandale, Iowa

Place is joke and a scam, everything the previous reviews say is TRUE. I've had this thing for a week and I've already gotten a Locke out for "missed test", which I didn't miss any test. Go with another company! read more

Not open during listed business hours waited in the parking lot from 8a-9:15a and no one arrived (along with about 6 other people in the parking lot waiting). My first and foremost concern, is the man who works here okay? After calling twice to customer service and being on hold 20+ minutes each time, I was offered no other solution than to keep calling to see if someone answers or drive to Lynchburg? (How do I know they are even open?) As with most companies the first time you call for information the sales person was great! But that new shiney customer money glow wears off real quick and soon you are treated with the same degrading, disrespect, scum of the earth attitude they treated you with on the night of your offense. Other than this I have had only occasional trouble with the device.. got stuck at work and at school for an hour or so each time then magically while chatting online with the help desk the car started (and I was so greatful!) I did however find it funny they told me it was probably the way I was blowing in the device, yet I have managed it correctly every other time.. I guess maybe my uvula was positioned incorrectly Hope this helps! read more

Wish I could give this ZERO stars! I had to spend $100 on a battery charger since the device drains your battery (EVEN ON POWERSAVE MODE)!!! Then I go to start my car again after charging when I returned from the store, thank goodness I forgot my wallet at home or I would be stranded in the parking lot! Now the device I was told by customer service needs replaced, and I need to get my car towed to the location! What an inconvenience! I should have listened to the guy at penndot and chose startsmart. The money they charge every two weeks and calibration every other month is ridiculous on top of that unnecessary trips to auto garages cause their devices have errors. DONT WASTE YOUR MONEY OR TIME!!! read more

Do not use this company. they will charge you a 29.99 fee and refuse to issue a refund

No star...Don't get this device! This Scandalous, lying company referred to a auto sound shop" Bass Headz" to install my intoxaloc device, it was installed wrong from day1, it drained my battery ,called intoxaloc and they did nothing ! Had get a jump and wasn't able to drive !! Which point of paying all that money!!! CUSTOMER SERVICE sent back to the same wack auto company! And her ruined my car wiring and said take it up with Intoxaloc! My radio doesn't work anymore I can't accelerate! He pushed my car out his shop, Intoxaloc CUSTOMER service never let me speak to real manager!!!! And lied about reimbursement and said this has to do with their machine!!...Can't talk anyone in MANAGEMENT..It looks have fight them til end!!!!!!!!! read more

Don't even want to give them a one star, they absolutely do NOT deserve it! Been having problems with this company since day one! The customer service is horrible! Unbelievably long wait times to speak to someone over the phone. Have sent them an email to which they never got back to me. What happened to the "representative will be in touch with you without 24 hours" All a bunch of bull. STAY FAR AWAY FROM THIS COMPANY. THEY JUST TAKE YOUR MONEY AND ITS NEARLY IMPOSSIBLE TO SPEAK TO SOMEONE!!!!!!!!!! read more

Unreal. This service is quick to take my money but 36 mins of keeping people on hold. Ill never use this service again. Awful. read more

Intoxalock - Wait time on hold. - Auto Security Near Me - Urbandale, Iowa

Customer service sucks to the max. You're on hold forever. They send out faulty devices and charge unimaginable fees. I would recommend finding another interlock agency that has better customer service, even if you do have to pay a bit more. Intoxalock is only in it for the money and never helpful to the customer. read more

Don't use Intoxalock unless you want to go through a NIGHTMARE the whole time. I have tried being patient, tried being rational but clearly their customers are NOT a priority. They have done nothing to make the process smooth, make you wait 10-20 minutes on the phone just to get someone to transfer you and then hang up... Oh, and cut off their email services at the worst time possible as well. But thats not even the worst part... The Intoxalock installed destroyed my car by letting a leak be exposed in my car and the water destroyed my carpet. The bill is almost $5000 and Intoxalock said they would pay but have not. I have been waiting for my car from the dealer for 3 WEEKS NOW. I have been trying to get in contact with them time and time again, trying to be reasonable but that's just asking too much. I am starting to contemplate getting in contact with the MVA and threaten to drop them as a business partner. What they have done is absolutely evil and wrong. STAY AWAY FROM INTOXALOCK AT ALL COSTS LIKE YOUR LIFE DEPENDS ON IT. Jail time would have been much smoother than this All im asking is for you guys to pay what you promised to pay. When that is done, I will remove this review. read more

I am updating my review after my very pleasant call with supervisor Chelsea. I had a wonderful conversation with Chelsea who was very friendly and helpful. I admit I was very upset after my customer call on Saturday and was upset about the fees I received after getting my car serviced. My mechanic accidentally caused a lockout and as a result it was going to cost me over 105 (including the service charge from the mechanic) to get the device recalibrated again. Note to those with the device. Call them first before taking your car to a mechanic. If they reset the battery or mess with the device anyway...they can cause a lockout. If they blow into your device on your behalf...that is considered a violation. Dont go through the hassle I went through. And that you Chelsea for your call. read more

I wish I could give a negative star review. This company is a disgrace. They promise things and then try to charge your card for the full amount without permission. U can never reach anyone and keep getting rerouted and then hung up on by the system. I email and they ignore me. I hear so many people complain, even the installation tech said they were a nightmare and that he heard similar stories from other people. They are refusing my refund and even sent me an email claiming it was fully installed even though I went with another company. Just a joke! Do yourself a favor and go with smart start. read more

Absolute nightmare! I can't even explain how many problems I had with this company. They basically try to get every bit of money out of you that they can. I've spent over 10 hours waiting on hold to speak with customer service with no other option of services. I had a faulty unit installed that wasn't allowing me to provide a sample causing multiple lockouts. They replaced the unit but added another month for every lockout. I had a total of 8 added months by the end of my lease. I spoke with many rude customer service agents and the manager who said "there's nothing we can do, from our end all we see is that you weren't supplying a sample." If you have any car troubles they tell you to put your car in maintenance mode. Despite the fact that I put my car in maintenance mode, when the battery died, they still locked my car out AND added another month. I spent almost twice the original quoted amount due to extra fees. read more