I recently purchased dog food for a new puppy. I bought the dog food was recommended by the a fella…read moreat Concord pet food as being good and high quality. I purchased, it took it home, and my little boy got diarrhea. When I looked at the ingredients, the second or third ingredient was cellulose, which causes issues to Bowel movements when I called the manager at another store because they had a different brand I was told that they would only return the food or credit if it was recalled something bad or expired. Forget the fact that your poor pet has diarrhea and could be caused further issues. They didn't want to give credit for a different product. So i will spend all my future dollars where the products are backed up with a resonal return policy.

I shop at the Middletown Concord Pet Store, and I am very satisfied with the customer service. The…read moreemployees are friendly courteous and helpful. When I walk in the store, if no one is at the register, they're stocking the shelves. The store is a self serve store, but if you need help, let them know and they are happy to assist. Yes, the prices are high, but the employees don't set prices. There was a treat I wanted for my pet that wasn't in the store. Donna checked the warehouse and ordered it for my dog, and kept it in stock with my name on it, so I could come in and buy it whenever I wanted. Deidre L. December 4,2018

I boarded my dog with them, leaving prescription medication with them for my dog with explicit…read moreinstructions on timing. Well, I came in and the staff told me directly to my face they gave it to him HOURS late. They didn't care, they didn't apologize. My dog suffered because of that. Also, a couple customers overheard a staff calling the dog the R word, and staff confirmed management did not care. The Wilm location shut down, the corporate company is clearly trash.

I originally wasn't going to write a review, but they kept harassing me for a review. So, here it…read moregoes. HORRIBLE! HORRIBLE! HORRIBLE! I will never take my furrbaby here again. Upon walking in, the Spanish girl at the front desk was NOT friendly AT ALL!! She asked me 3 times inside of 30 seconds what my dog's name was that was being groomed. I don't know if she was tired or what, but it was the afternoon. So, who knows why she couldn't process what I was saying?! All I am going to say is that she was "not there." My every instinct was to take my baby and leave, but I went against my better judgement and let them groom her. When I got my furrbaby back, her hair looked atrocious. Now, I will say my child doesn't like her feet done, but her whole body was so choppy and uneven. I couldn't believe it!! Her ears were still scraggly and uneven! Her belly still had long hair on it that was supposed to be trimmed down with the rest of her body!! It looked like I did her haircut myself!! Professional groomer where?? Also, when they gave her back, they just gave shoved her across the counter and that was that! No receipt! No bandana or anything. Ugh! AVOID THIS PLACE AT ALL COSTS! NEVER AGAIN!

I took my dog there for a walked in nail trim service yesterday. And they refused the service…read morebecause they said his rabies record was not in the printed form. We have never had any problems with his records. We use the same records for boarding and grooming even when we're traveling. I asked them to show me the policy but they refused to do so. The manager was extremely rude and unprofessional.

the grooming department is very unprofessional and unfair. placed my dog on a do not service list…read morebecuse I was dissatisfied with her hair cut. they were unable to finished. I called months later to make a new appointment. having forgotten about the previous appointment and was told I can't make appointments there any longer. seems very unfair and unjust. I willl like someone from corporate to please contact me about this. fatima1922@gmail.com.

1 Star - Pet Supplies Plus (Aberdeen, MD) Dog Wash Station…read more I have been using the self-service dog wash at Pet Supplies Plus in Aberdeen for over five years with my 90-pound Golden Doodle, Aloe. Until recently, I've had a number of poor experiences. Unfortunately, my most recent visits were extremely disappointing. When I arrived to bathe Aloe, I was informed that customers were limited to only two towels because the store's dryer machine was broken. While I understand equipment issues happen, I don't understand why customers should receive less service because of a problem with the store's equipment. Anyone who owns a large dog knows that properly drying them requires multiple towels before using the blower. Aloe is a large Golden Doodle, and I typically use several towels to remove as much water as possible before turning on the dryer. I politely asked for a third towel and was refused. What made the situation even worse was the employee's attitude. Rather than trying to find a reasonable solution, I was essentially told that if I wasn't satisfied with the towel limitation, I could simply not use the wash station and go back home. This was after I had already traveled to the store, carved time out of my day, and prepared specifically to bathe my dog. As a paying customer and someone who has supported this location for more than five years, I found that response completely unacceptable. The interaction felt dismissive, unaccommodating, and lacking any genuine concern for customer satisfaction. Providing one additional towel for a large-breed dog would have been a simple and reasonable accommodation. I was also disappointed by the condition of the dog wash station itself. The store displays signs stating that stations are disinfected between customers, but the cleanliness of the equipment told a different story. The blower nozzle was covered with dog hair. The shampoo bottles had visible hair and residue on them. Hair was present on equipment that customers are expected to handle. The station did not appear to have been thoroughly cleaned or disinfected despite signage indicating otherwise. The photos I took speak for themselves. As a customer, I expect three simple things: * Clean and sanitized equipment * Adequate supplies to complete the service I'm paying for * Respectful and accommodating customer service when concerns are raised After more than five years of bringing Aloe here, this was by far the most disappointing experience I've had. Management should take a closer look at both the cleanliness of the dog wash stations and the way customers are treated when legitimate concerns are raised.

I love the Aberdeen pet store. All the employees are knowledgeable and very sweet. They know me as…read moresoon as I come in. They ask about my pets. It is my favorite pet store.

Our one year old Goldendoodle came from Patience's Puppies and we couldn't be more pleased with our…read moreexperience there. Patience clearly loves dogs and her puppies reflect that. I would recommend this breeder.

I would highly recommend Patience Pups. The staff is extremely knowledgeable with the various dog…read morebreeds and takes time to explain things to make sure the breed is a right fit. The facility is super clean and the staff is awesome! It's evident they care about the dogs and allow you time to make a decision on your new pet. I personally have purchased 3 dogs from them and my mom has purchase at least 3 herself. Our dogs have always been happy and healthy! If you're looking to add a new fur friend this is your place!

If you're on the fence about visiting this small business, just go. Unlike some small businesses,…read moreMutt Mart offers reasonable prices, if not better than the big stores. We were there today because we adopted a dog from MAS Rescue and MM allows them to use their store as a meet and greet location. The owner was extremely nice!! We were able to get a dog tag printed on the spot before we left, along with some other goodies. There is also an upstairs sales floor. Parking is available behind the store if you turn on Hampnett Ave. You can either enter the store through the back or walk around the block to the front entrance (we did this due to the rain and mud). I highly recommend this pet store!

OK....this place is small! However what it lacks in size, it makes up for in customer service,…read moreand obvious support of the local rescues. This is a local neighborhood store, where the staff know a lot of the customers by first name. When was the last time THAT happened when you bought dog food. The local vibe is whata makes this place special. There is a patio area out back, and a porch out front.....just in case you want to relax a bit. Welll worth the trip!! I loved the pitty rescue support!!! Pibbles....are SOOOOO scary......lol (not).

I took my dog here to get Groomed and when I went to pick him from the place he was Heavy breathing…read morewas acting the same brung him back home I try to cool him off bcuz I throught maybe it was hot wat ever they had him at but he's still not breathing correctly so I called them and they said nothin they could help me 15 mins later my dog pass away the manager there didn't say sorry or nothin this place is a fuvkin mess Your guys killed my dog

We have visited there before and LOVE the selection of animals they offer! (They also are one of…read morethe only "TRUE" pet shops still in Delaware, or even around close enough to go to)We weren't going to go there knowing we were walking out with a new pet or anything we just wanted to look and play with the animals (which btw someone said they weren't allowed to pet the Guinea pigs and got yelled at? I don't understand that because my daughter and I were allowed to pet them also ONLY PLACE I KNOW THAT OFFERS ANYTHING OTHER THAN COMMON ONES LIKE geckos and shit. As we're finishing our time up My heart just melted when I saw an Argentine black and white TEGU! So as we were there for 15 minutes a nice gentleman came over, named PHIL, and offered to take him out and look at him. I said really? Phil said absolutely we just started talking basics.I asked about his diet. He admitted he wasn't sure, and he thinks that he was probably fed rodents to get him so big. I myself, do not do or allow live rodent feedings. So that was concerning, However, he said, he wouldn't either and said he doesn't even really like frozen for reptiles (his knowledge is incredible) but since he thinks he was fed rodents he would show us and make SURE he in fact ate frozen at least because So he got a frozen rat defeosted brought it over and began the process of feeding him to assure us he was good.I told him I had to go to mall though, and he said that's great, why don't you talk it over. Well I went back there Phil was unfortunately gone like he said he would be. Was he a little bit more overpriced then what I could of gotten had I ordered one, yes! But they are a small business who want him to go to good home I know this because Phil was very pleased I was asking good questions I appreciated that so much that he wasn't looking to just "make a sale"I do understand some of the things the pet shop does that people complain and give one star about, such as, the "mice females, being with males for breeding. Well, yea of course they are those mice you see are feeder mice. And to make this price affordable but still profitable they have to do things like that to make the price good for customers. The mice are mistreated The fish tanks are good and clean. Some tanks may not look it but when you put live plants that happens but they also are pretty clean for having such a variety to choose from compared to others which have a small selection and can't even maintain them right. I am an animal lover and hate seeing puppies in a small cage as well. But I also know if they left them running around and such it could cause one getting injured, the cleanliness of the place would t be very good. There are always going to be some flaw with any company. For instance when getting Hades, they offered where you could buy the 40 gallon breeder tank, stand and tegu for $800. The stand and tank alone are worth at least idk a good $400. that enclosure was not wide enough for him really. He needs bigger. I understand having him in there to sell. The problem I had with the situation was that with that deal it allows people to believe it is "ok" for him to actually "live" in that enclosure and with that small heat setup. However, everything else I noticed was great. When I returned after the mall to retrieve him, Katie, another employee, asked if I was there to go ahead and get him. I said absolutely! Now, she didn't talk to me as much as Phil did, and her customer service wasn't as pleasurable. But she wasn't nasty or rude really. It was just different and straight point! But, I know this is long and I hope you made it to the end with an actual detailed review. No just some angry customer who went on yelp to leave a nasty review without knowing anything. Or someone who doesn't understand the true background to pet shops. I don't agree with everything but I learn to understand it. Like for the puppies, supposedly coming from puppy mills, maybe they do, maybe they don't idk personally because I didn't ask, I wasn't there for the puppies. They are cute don't get me wrong but not my gig. However, with that said I understand being mad at them about how they get them. But puppy mills are NOT going to stop EVER! And yes they may sell them for ridiculous amount of money but consider this if you buy a cheaper puppy, you will still have to get all the shots, the vet visits all the medicines as well on your dime. And first time visits for pups can run you like between 800 to 1,500 for the first time. Not even counting the meds they may need. Buying a puppy with them comes with a guarantee It also comes with your first vet visit and any meds.They also mention any possible problems or concerns about their animals. And if there is a problem they ensure they will be ok, animals are dirty sometimes period if ya want one you should know that! But anyways thanks Phil again! You deserve a shout out! Samantha!

I love my puppy. He is awesome! The pet shop worker was very kind and helpful as well. The…read moreonly con I had about the experience was that they sent us home without anything for Gizzy. We received no box, small bag of food, leash or even a small bone. After dropping 2k I think it would have been good customer service to do so. Just a thought. My sister purchased from Delaware and received a crate, food, and a leash and collar.

They have the cutest puppies for sale the puppies are from the Amish country. They are well taken…read morecare of, they have papers alone with the puppy you choose the puppy is also microchipped. The store is located in Williamstown New Jersey

My 13 year old Whippet had loose stools, 2 accidents in house. 1 more day he was going to vet. July…read more4th our usual pet store was closed, so I went into MY PET STORE. The mgr I think was on staff, told him of our issue, of 3 selected foods we went with KOA bland kibbles and matching wet food (that was like REAL food) that looked much better than can food we've ever tried. He also suggested a powder to add to food. Let me tell you, Yoshi loves the food, he was always VERY picky, sniff and walk away, not the last 3 x we put his new food down. And his stools returned to normal and he is feeling like his old self. Can't thank them enough for their knowledge and suggestions. MY PET STORE is now.....MY PET STORE!

It feels like they really care about dogs. They carry quality pet foods and they are always…read morefriendly. I travel out of my way to buy for my dogs. They also regularly host adoption events for rescue organizations, I met my dog Bruno at one.