John Brown did a move in walk through with me today. He took his time and made sure I understood everything about the home and answered all my questions. read more

Do not rent from this company. I've rented with invitation homes for a little over a year now and I've called about our AC unit 3 times already. I signed a 2 year lease upfront and I really wish I hadn't. I can't wait to move out. Unlike some of the other reviews I've read on here, they have actually sent someone out each time but it made no difference because 2 weeks later I'm calling again. The house is 2 stories, roughly 2,350 sf with one small AC unit. I've had an AC unit this size in a 1 story house that was 1600 sf. You can't possibly think this unit would accommodate a house big. I called the office to discuss getting a bigger unit at the very least and they told me I need to call the maintenance supervisor who then told me they had no jurisdiction over the property management company. What a joke. We pay close to 2,400 a month for this place and have to constantly deal with temperatures reaching 82-85. Not to mention the effect this has on our electric bill because the AC never stops running. read more

Invitation Homes - Property Management Near Me - Chandler, Arizona

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I've been with invitation homes for 8 years and they have always came out when I needed them

The invitation homes team from start to inspection have been friendly, helpful and knowledgeable. Thank you.

Rodriguez Roofing was ready to go they paid attention to my concerns and quickly completed the challenge they had on top of the roof. Satisfaction is a 11 and if it wasn't for them communicating my concerns.. I would probably still be sitting here with water dripping on the floor. Invitation homes sat around looking for the best price, instead of acting on the emergency... The value is Rodriguez Roofing got out to my house repaired my roof right before the storm hit .. Thank you. Workmanship 100% read more

Invitation Homes - Fixed crack tiles or loosen tiles due to storm - Property Management Near Me - Chandler, Arizona

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Have been renting for a couple years, they are always receptive and quick when needing attention.

So far, the last year renting with this company has not gone well at all! It started when the AC went out, in the middle of summer in Arizona. This took a few days to get fixed. Ok, well, we lived through it but it wasn't easy. Then, our hot water heater went out. This took a WEEK to get fixed. Now granted, they made it right but offering a break in the rent for that month for the inconvenience and it was appreciated. However, the problem was not fixed 100% because it then went out adhesion a day later. Something about the heating element went out so it took another day or 2 to get fixed. Then, to top it off, hummingbird plumbing accused us for damage to a brand new hot water heater. WTF! Fittest l first off, we had nothing to do with it going out again, and secondly, we don't know jack crap about hot water heaters to cause damage to them. Which brings me to this next issue that just recently happened. My renters insurance was automatically renewed from my insurance company. I received an email and text message from invitation homes stating that they needed an updated policy. Fair enough. I contacted my insurance carrier and asked them to provide a copy of the renter's insurance to invitation homes and have them the email. Simple enough, right? Well, after the documents were emailed to them, I received another text and email stating to disregard the messages because they were sent out by mistake. Ok, so I deleted an the message because I knew they already got a copy of my insurance anyway. I thought that would be the end of it until the 23rd of August, 2025. When I opened the app to see if my rent was ready to be paid, I noticed additional charges to my account. Upon further investigation of these charges, I seen that they were charging me for renters insurance through invitation homes. Wait, what? Are you serious right now!?! So I contacted them via email and asked them why. Their response to me was, and I quote... "THank you for your email! We have reviewed your policy documentation and found additional interest is not correct on your policy. Please request that your insurance agent update the additional interest address to reflect all of the following: Invitation Homes PO Box 660121 Dallas, TX 75266 Please note, the city, state, and zip code musta all be listed in order to be accepted. Please update your policy to show the additional interest address exactly as it is shown below. Once received and reviewed, you will be good to go!" Ok, I'm not real sure why this is now a problem since the only thing that changed on my policy was the dates. So I responded with.. "The policy was the same as before and there wasn't any issues. The address of the property being rented is listed in the policy so I don't understand what needs to be changed." Not realizing what they were really asking for because i didn't read in clear enough the first time. They them responded back with... "Thank you for your email! An additional interest is someone who gets notified in the event that there is a change in your policy. We kindly ask that you please contact your agent to make the change and send us a copy of your updated policy so we can review and ensure you are in compliance." So I contacted my insurance company and had them make the changes to what they requested and asked them to reverse the renter's fee charges in my rental account. Seems simple enough right? WRONG! Knowing that my insurance carrier sent them the PDF file of the changes, because I had them CC me in the email, they then replied with this... "Thank you for your email! We kindly ask that you send us a full PDF copy of your insurance policy with the requested updates so we can ensure you made the changes correctly and have the proper coverages required under your lease agreement. Once received and reviewed, you'll be good to go!" Wait, they sent that. What the hell are they talking about? My response back was this... "My insurance company DID!" So, I sent it to them once again. They them responded with this... "Thank you for your email! Unfortunately, we are unable to waive the other fees as the policy was not submitted prior to the deadline set by the Invitation Homes Management team, as the grace period to submit policies and process refunds for tenants is the 13th of every month. Please note that no exceptions can be made at this time and because you are now in compliance, you will no longer be charged going forward. You can reach out to your leasing office for further information about refunds and grace period." This is totally unacceptable as it was already the 23rd or 24th before I seen these charges and a copy of the policy was already sent to them prior to the 13th. So my next response was not very nice at all... I want a credit on next month's rent then for these damn charges. I had the coverage and you chose to ignore that. See photos for the conclusion. why couldn't they have just done what I asked for in the first place? read more

Invitation Homes - Property Management Near Me - Chandler, Arizona

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Ashba was very helpful during our move out process. Always available and took the time to understand our unique situation and helped as much as he could with clear info! Couldn't have done it without him thank you Ashba! read more

Don't ever rent from invitation home I rent one of the home on June 3rd 2025 I moved into the home I noticed a few weeks later that my refrigerator is not working so I let them know they send somebody one week later to come and look at it he think it was the door he fixed it I noticed a few weeks later that my food is still getting bad at this point I have throwing a way so many food already I let them know they send somebody else he think it was the fan couple weeks later I noticed my food still getting bad I let them know they send somebody else he think it was the filter it's been past 3 months at this point my food are still getting bad the refrigerator issue has not been resolved and nobody is not even try to replace some of the food i wasting money on and I still have to make sure my rent is pay fully every month that's just sad the cause i have throwing so many food away already i have a plumbing issue they don't do nothing in their home instead of them send me a plumber they send one of the maintenance guy who come and do nothing but somehow I get charged $75 I still have a plumbing issue now two of my toilet is down that not flushing and they're not doing nothing about it so stay away from this company read more

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For any one wondering if the do payment extension dont be fooled they will add a legal fee and still proceed with eviction. Just make sure you ask questions get a paper trail with them ultimately they will hide behind the lease so read carefully. read more

Great customer service always quick to respond to maintenence request and send soneone out

Clean Stay World Pool Company Oscar Maldonado Supervisor is the most professional dedicated hard-working cleaner I have ever had! Him and his son Gavin do amazing work! They troubleshoot and fix problems! My is exceptionally clean and functioning efficiently because of their knowledge, skills and abilities. I highly recommend them to anyone who needs professional pool care! read more

Terrible experience, they gave me the house full of rats and termites I placed several orders and the problem was not solved and apart from that they charge me $170 and they tell me that it is my obligation to finish with the rats that lived in the house when they gave it to me a month trying to solve the problem leaving messages to the property managers who are 5 people by the way and no one gave me an answer in a month when it was my turn to pay me there was the charge of the $170 and no one solves the problem of the rats with which they gave me the house (eye) I have proof photos and videos that the house was full of rats when I moved Then they tell me that it is my obligation after 30 days, ok I understand but how will it be possible that they make me responsible if you give me a house full of rats and they do not finish giving a solution to the 5 months that I have been in the house, total lack of respect read more

Blaze Estrada was so helpful and committed to helping my family. I can't say thank you enough for being a wonderful, kind person who dedicated time to help and followed up as he promised. Blaze was thorough and full of integrity, all the things he said he would try to make happen, he did and it worked. read more

Impossible to contact. I've emailed 7 different people over a week with 0 response. I have called and put in requests countless times with no response. The only "call back" I got (after several requests) was someone from a department who couldn't even help me and gave me a number THAT JUST LEAD BACK TO THEIR FOREIGN CALL CENTER TO PUT IN YET ANOTHER REQUEST FOR A CALL. Absolutely insane and disgusting that no one can get a hold of leasing or property managers. read more

It took invitation homes 20 days to repair my AC. I live in AZ and it is summer so that is 20 days of 100° temps.

I would leave a zero if it was an option. They do not respond to communication. they basically steal your deposit from you. The property was cleaner upon move out than we we took it over yet they kept $1000 of our deposit for miscellaneous items which were ridiculous. example-- Even after providing receipts showing carpets were cleaned, they claimed they weren't and kept money from the deposit to "clean " the carpets that were already professionally cleaned. HIGHLY DO NOT RECOMMEND!!! read more

I went to apply after. A couple of representatives i have spoken with told me that. All you have to have is a 500 credit score. And so i did apply and. They denied me saying. In accurate information but then when i called they told me credit. Score. Doesn't make sense. And i wasted 55 dollars for nothing i will never recommend them to nobody they are just all about a dollar. And they are very unprofessional i feel like because of my race they hurry and quickly deny my application and cant give a legitimate reason why and all they keep saying is we are gonna pass your concerns over to someone that will be in touch nobody reached out. They are liars. And scammers dont rent from them read more

Another smooth rental move in process with Invitation Homes, John Brown from maintenance and Chris Kennedy leasing specialist were so kind and helpful. read more

Beautiful home. Straight-forward rental application and approval process. Placing a maintenance request after move-in is absolutely nothing like I was told by the Maintenance Specialist that performed the walk-thru. In under 1 month, im a nearly bald man. My bathroom shower drain is slow to clogged. I was told place the request to ensure the paper trail and they would get someone immediately. Of course, as a guy, I have an auger and a drill. This drain is so plugged i need the tech to get this out. Im told it will be a week before a technician can be here. Wtf! I.ask if I can pay a plumber and have it taken from my rent? Ofncourse they jump all over me paying for it myself but, won't guarantee that my rent will be deducted the amount spent. Mind you, the pool tech came tomorrow home today. Gorgeous house...crap service behind it! Thats what my money is for, the service behind the home. Don't put on this grandiose show and not back it up. read more

We are going on week two of not having working Air Conditioner in ARIZONA. There does not seem to be any urgency to fix it even though we have children and our house is extremely hot. We called multiple times, and our maintenance request is still waiting for authorization. No one seems to have an answer or any idea when it will get fixed. Of course we are expected to pay our rent even though the house is basically unliveable right now. This isn't the only issue we have had. This is our third house we rented with Invitation Homes. After moving from the last one to this one, they basically took all of our deposit by nickel and diming us for everything, even though we left the house better than when we started renting it! read more

Monte and Joe came to complete the scheduled "Month In" service to check if we discovered any additional issues and to assure major systems were working as they should. They took the time to explain what they were doing and asked if I had any other issues they could take care of. I pointed out several issues in the house, and they happily, very quickly, and professionally took care of all the issues before finishing up. They had the knowledge, the tools, and the parts to complete several issues! I even learned from them as they took the time to show how several issues worked and how they repaired them. I really appreciate their "can-do" attitude, their friendly professionalism on each of the tasks. All the work was done to exacting standards as well. Also, as I am disabled and couldn't climb a ladder to replace the filters, they took care of that as well as a courtesy! I really appreciated it. Invitation homes care from day one, to getting us into the house and taking care of the follow up issue has been outstanding! read more

This is the worst management team I've resided with ever! The maintenance team is extremely disrespectful, cursed at me which I have on my ring doorbell. I'm completely disappointed with the entire team. They're no help, and constantly tug you back and forth between multiple people. Should have done my due diligence prior to moving in. read more

DO NOT RENT FROM THEM! We moved from out of state thinking this would be a good company, they charge for a doorbell fee 40 a month (ring doorbell) but when trying to use the service, ring states I have to pay 40 a year to keep the service active, the company confirms I have to pay it to have it which makes no sense since I'm paying monthly for it. they lack accountability of any sort and I've been having issues with the pool cleaning company they also charge me for 120 a month when they were NOT cleaning it they were only doing the test strips and would leave. After 6 months they charged me 200 extra on top of the pool cleaning fee they have no idea where the fee is coming from and keep stating the pump is off when she have talked to the cleaning company they state the house pool has had the same issues with other tenants. the pump is on automatic and no one touches it, invitation homes has no idea what the work order # is and they refuse to tell us. I have sent proof to them and they never call back, or email back. I have had to call them over 6 times for the same issues. They think they're the only company that rents and they change for things you're already paying for. I have everything on record and I'm so glad they record their calls because of the proof I've provided to them. This company deserves to go under because they're abusive to their tenants and charge for fees you have already paid. read more

Jacob Keith gave top notch service today. He called in advice to confirm the area of focus and arrival time. He even addressed other concerns that were brought up while he was onsite. We really appreciated his professionalism and timeliness. read more

Everything. The tech Jose was awesome he did amazing job in a reasonable time. I was very pleased with him

We have leased with invitation homes for almost 2 years so far and have had no issues with them. they are quick to answer any questions and respond to maintenance requests. My only gripe would be the extra fees (like for an air filter delivery service) but every property management company has fees. The rent has been fair and we are pleased with our experience. read more

Have been a tenant with Invitation Homes since July 2013 in the same residence. Invitation Homes has always responded to any maintenance request without any pushback or issues. And responded immediately. Have always been friendly in phone conversations and professional. read more

I always have had great experiences with you folks. I am coming up on six years in the same home and will extend again. Great communication and prompt responses are the norm for you. I appreciate it. Great professionals read more

Requested a refund for the 110$ I've spent in application fees. Deeply inconvenienced me, my movers, my work (GM/HR) with saying their letters/employment verification/wage verification etc was not sufficient. Could have been a lot easier if they had reached out to my job for verbal confirmation. All this for an attempt to get a lease for a 1965$ home over the 2500$ I'm paying currently. Wish I had a better update like I got my lease the first attempt was horrid but the 2nd attempt was remedied and I was satisfied and faith restored. Sadly that's not the case. But I did stumble across this. Renters be vigilant. read more

Invitation Homes - Renters stay vigilant. - Property Management Near Me - Chandler, Arizona

I was having an electrical issue with my lights and Margarito Cano didn't give up until he found and solved the issue. He took his time with everything and made sure there were no other issues. I truly appreciated that! read more

I can't say enough wonderful things about Cindy Rich, Briana Bray, and Fabian Martinez. After a last minute decision to transfer to a new property, Cindy and the team have been incredibly helpful with the quick turnaround time. She answers all my questions with a smile and has made this such an easy process. Briana took time to understand my situation and scheduled someone to come out the next day. Shoutout to Lenney as well for the detailed pre move consultation and taking so many things off my plate. Moving is stressful and I'm lucky to have this great team in my corner. read more

My house had a broken drain pipe that has been leaking under the slab and flooded our one room and the garage. Not only that, the standing water smell is terrible. It's been over 10 days now and we are still can't get a property manager to call us. One finally emailed me, but won't give a direct number and won't call back even after I've sent numerous messages requesting a call. They just keep telling me 1-2 days. Their favorite thing to say. The maintenance staff attempts to fix the problem, but takes forever to make a decision. At this point we'll be celebrating Christmas in a hotel. Along with that, I can't have my older kids back (shared custody) because they have nowhere to sleep!! I'm sure we now have mold growing in our house because of how long this issue is taking. Not one single person seems to care rather or not we have a home to live in. If we're not hospitalized for breathing problems due to the moisture/mold in the home, we will not be renewing our lease with a company full of people that just don't care about us. read more

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Did not like this place When I need maintenance on the house could never get someone to respond read more

Just started renting a property with you guys and have had the pleasure of working with John Brown! He is incredibly helpful, knowledgeable and meticulous. His tour was precise and informative! read more

This company is a scam and they suck ,STAY AWAY! they have been sued plenty of times for various things and honestly after my stay i understand why. There is always something fucked up on your account because of the dumbass people that work there or the lack of care at this company. the get -0 stars . read more

Invitation Homes has definitely stood out from the other rental management companies we've used in the past. While expected, we did have to get the home re-cleaned, and call out a couple repairs that were needed, but invitation homes was very quick to rectify any issues we had. Our customer experience was great - Fabian did a wonderful job navigating us through the home renting process and made it so much easier than it should have been. He was very friendly and it is clear that he is a professional in his field. Our home inspection was very smooth thanks to the help of Mike Childress. This is the first home we have moved into, and Mike did such a great job at providing a "tutorial" for first time maintaining a home. He was extremely friendly, and gave great advice - thanks Mike!!! Two thumbs up - Thank you Fabian and Mike for making this a smooth process. read more

I've had bad experiences with Invitation Homes before but today was not it. I had Jacob Keith from Invitation Homes come fix our leaky kitchen sink faucet and he did a great job fixing it in less than ten minutes. Very professional and he did a great job fixing our faucet. Definitely a recommend if you need someone to fix or replace any plumbing issues in your house. read more

I would like to take this opportunity to thank agent Jeremy Easterwood for being very attentive, helpful, and providing the assistance I requested at all times. I highly recommend him among the agents at Invitation Homes; he's a 5-star agent in my opinion. Thank you, Jeremy! read more

love the customer-service very nice and helpful. You guys are awesome thank you so much.