I will start with the fact that I have never been treated worse in my own house than I was by a…read morePlumber (Mark) from Ed Youngs Hardware. He came out a few weeks ago to fix my basement toilet. He told me it was not up to code and he said that's why it wasn't working. He worked for about an hour and a half installing a vent for our pump toilet system. I never saw him do anything but install the vent. He never looked at the pump system at all. And obviously that was the problem. But he said it was fixed and I paid well over $600. Being a basement toilet, it wasn't used much, so several days later I discovered it still was not working. I called and they sent the same guy to fix it properly. He couldn't have complained more about actually having to finishing the job this time. He actually said to me, "are you on some kind of medication or something?" blaming me for the job he never fixed the first time. He said that I was to blame for the pipes being clogged. When I asked him, are you saying that I, using it at most three times since you were here, am responsible for clogging the pipes? He paused for about 5 seconds and then said "yes". I know he never really checked things properly the first time, because I was checking on what he was doing. I called and left a message with the owner and of course he couldn't bother to respond to me, a customer... and on top of all else, the plumber started raising his voice at me. He obviously was caught lying regarding even looking for any other reason than the vent issue as to why it wasn't working. When I spoke to the plumbing manager, he told me that they have been in business 100 years? How did that help me?? The guy that was in my house, should not be anywhere near the home owner. I did find someone that fixed it. Will never go near Ed Youngs again.

This was my first time in an Ace Hardware! I came in because I needed contact paper for a craft and…read moreAce came up as having it the cheapest as I searched online. I visited on a Saturday morning and was greeted as soon as I entered, and an employee offered to help me find the contact paper right away. The cashier also cashed me out quickly. Overall I had a good experience and would come here again if I needed something from a home improvement store.

Staff was friendly, but the food was not great. My Cesar salad was wilted and just tasted like…read morelemon was squeezed on it at the dressing. Very very lemony . Also they were out of most things . I ordered a beet salad and they did not have it . However , I realized once I left I was still charged for it. All the sourdough was out so if you wanted a sandwich they only had buns. Mehhh

5-stars for great service, cleanliness, and atmosphere…read more Came here for drinks and to watch a show by Buffalo Improv House. The show was in the back room which was brightly lit, laid out with about 20 lightweight wooden fold-up chairs but no tables (so ok to hold a drink in your hand but you wouldn't be able to eat a meal back here). There was a physical bar in the room but no drinks or staff. There's also a unisex restroom in here. The rest of the bar is low lighting, but clean and had a few tables in addition to the bar seating to enjoy a meal. Service was great and they had a handful of good beers on tap.

Hertel did a wonderful job with our home's plumbing renovations. They replaced galvanized pipes…read morewith copper and replaced water tank, and in the process of these repairs, they found other issues which they alerted us to, and fixed them right away. We also hired them to renovate our HVAC system. They were patient with us as we spent a great deal of time looking into various options in terms of energy and cost. The only small issue is that it is sometimes hard to get a hold of a plumber to answer questions, and you are often relaying messages through a receptionist.

fast professional service start to finish. Thank you, Kelly, Jake, and Jordan. I will definitely…read moreuse Hertel hardware and plumbing again.

I know. What's a girl like me doing in a place like this you ask. Since I'm not the handiest girl…read morearound you don't often find me in a hardware store. However I have found myself here twice in the past week. The first time was to try to find pruners that can be used standing. While we were not able to find those, sadly, the owner (I think) and his employee went out of their way to see how they could help me. Then, a few days later, I find myself on a mission to find a certain kind of plant food. I had already checked at Home Depot while buying bird seed, but they had not had it come in for over a year and were not sure when it was coming in. I called Walmart, Loews, and two garden stores in the area too. They did not have any in stock either. On a whim I stopped in here again, asked the employee if they had it, he took me to the aisle and there it was!! I scooped up the two boxes they had. This store looks small from the outside, but it is quite large once inside. It is next to and connected to the Schuele Paint Store, more or else on the corner of Summer and Main. Rather than travel to the suburbs, I will go here first now, they are helpful, pleasant, local and easy to get to.

This is probably the smallest Ace in the area. Room to move is limited and the aisles are narrow…read more It is my place to go to when I need a little advice for my handy work. The people are friendly and know what they are talking about. Their expertise is great.

Always my place to go for various bolts and parts for my projects. Staff is very helpful.read more

Hector's was, apparently, the first of the gang with a gun in his hand, and the first to do time…read more And if you want hardware, I will show you some hardware. What do you mean, you're already hard? Where? I had to fix my porch door, and this place were extremely helpful! Not the cheapest prices in the world, but then nothing is these days. They were reasonably and friendly and I don't really have any negatives whatsoever. Since that job (which was in September), I've recommended Hector's to two or three different people. If you have any home improvement type stuff to do, as much as Home Depot and Loews get all the press, Hector's is my tip for your best bet.

This isn't somewhere I frequent because let's face it, how often do I need to go into a hardware…read morestore. This most recent visit was to buy a new toilet. After researching online we discovered that Valu had the one we wanted. We were greeted warmly at the door by both the cashier and a gentleman asking if we needed help, though not in a pushy way. We declined because we like to be able to look at merchandise prior to having an employee with us. Once we checked it out and decided on our purchase we were able to get an employee right away to go to the back to bring it out for us. They wheeled it up to the cashier for us and then loaded it into our car. Quick and easy. If they carried more items I needed I'd shop there more often. 21-3

I used to dread going to the hardware store, feeling overwhelmed by the hundreds of different types…read moreof nuts and bolts, tools, paints, pipes, wood beams and boards, electrical wiring etc and a million other things that I don't understand what the heck they are used for. That dreaded feeling I'm going to walk the long aisles, up and down, and still not finding the specific thing I need. Exhausted, like I just went to the gym type of feeling. Is not the feeling I get when I enter a Valu home center. I like going there because it's a midsize hardware store, easy to find what you need, very decent prices (especially if you enroll in their rewards program) and best of all their really is "customer service." Today, like many days before when I entered the store, a friendly employee was quick to greet me and asked me if they could help to find me what I'm looking for. When I'm so pressed for time, this means a lot to me. I often find the very thing I came to the store for, but because I'm not scouring through a humongous store, I end up having a few minutes to browse for other things that I might want to buy in the future. Now I have my eyes set on LED lighting for under the kitchen cabinets and an American Standard toilet. Exciting stuff!! Maybe Santa will bring me these goodies? I've been a very good girl this year. Funny thing, five years ago I bought a bookshelf at this very store that I really grown to appreciate use in my home office. Having moved to a new house recently, I thought it would be nice to have one more bookshelf to make a pair. One would not expect to buy furniture in a hardware store, but surprisingly Valu has a great selection of affordable and stylish wood furniture. The furniture brand name is Sauder. Valu sells this brand a few dollars cheaper than if you bought it directly from Sauder on their website. The store manager Joe, was very pleasant and efficient. He sweetened the deal by giving me a discount on the floor model and setting up delivery and a decent price. I couldn't be happier! Truly, the customer service is golden. It's what make me a repeat and happy customer. Plus, Valu is a family business. Not a publically traded company. They have thirty plus stores in New York and Pennsylvania. I'd much rather support a family business.

Super service people and knowledgeable of products. Staff helped me fix my mom's walker and came…read moreout to the car to fix it. Great place to stop!

Great neighborhood spot. Lots of unusual old time hardware needs can be found here... V belts,…read moreindividual bolts and screws etc. staff is very knowledgeable about what they have.

This location only had self check out open and we got an attitude from staff when we asked where to…read morepay with cash, I'll shop at Valu from now on, such a huge warehouse that you can't find anyone to answer a question and then get an attitude from the girl at the front telling me she's going to lunch?? It's 430......

I like to recognize when I receive good customer service. I especially like to highlight it when it…read morecomes from younger people. Ryan, the Tool Rental representative at the Clarence/Williamsville Home Depot deserves to be highlighted. He was professional and actually knew his job very well. He told me all I needed to know about the tool I was renting and even some extra pointers along with being able to clearly explain their rental agreement and pricing. . He didn't mumble in speech, he gave me eye contact, he shook my hand. When I know I'm gonna receive good customer service, I don't mind driving a little further or paying a little more. Ryan provides that type of service.

Drove all the way out here to find the place closed down for good. This was despite their website…read moresaying they were open. Terrible way to handle business

Great hardware store. Donny is knowledgeable, thorough, and genuine. Mike is awesome. Great…read moreequipment, they stand behind the products they sell and take care of their peoples. Highly recommend over the big Box store across the street.

Always a great experience at North Star Supply. They have competitive pricing, helpful staff and…read moreparts and equipment readily available.

Verry respectful business.friendly helpful efficient customer service. They have great people who…read moreknow thair products.