If Frank's Irvine Subaru ever loses Sam F, they should immediately launch a nationwide search…read moreparty, offer a reward, and possibly notify local authorities. My wife and I live in Oceanside. There are plenty of dealerships between us and Irvine. Plenty. Yet every time we need anything Subaru-related, we willingly sign up for the I-5 traffic obstacle course because Sam is worth every mile. Most service advisors help you maintain your car. Sam somehow manages to maintain your faith in customer service. She has achieved the rare and mythical balance of being incredibly professional while also making the entire process feel like you're catching up with a friend who genuinely wants to help. Somehow, she remembers details, communicates proactively, explains things clearly, and never makes you feel like just another appointment on a calendar. At this point, if Sam switched careers and started selling hiking boots, insurance, or artisanal pickles, I'd probably at least hear her out. The truth is that trust is hard to earn, especially when it comes to vehicle service. Sam has earned ours completely. We don't drive from Oceanside to Irvine because of the dealership, the coffee, or the waiting room. We drive there because of Sam. Frank's is lucky to have her. The rest of the staff is great, but Sam is the reason we keep coming back. Give her a raise, a trophy, a parking spot with her name on it, or at minimum, whatever magical resources she needs to keep being the absolute rockstar she is. Thank you, Sam, for turning what is usually an errand into an experience that reminds people what exceptional customer service actually looks like

Test drove a Crosstrek. Liked in enough and was ready to purchase it. As we're going through the…read morepaperwork, I notice they're asking me for my social security number. I say I don't want to write it down on paper. With all of the recent security breaches (I have, like, 15 different free credit monitoring services due to various breaches of my information from incompetent companies), I don't feel comfortable with a tangible piece of paper housing my personal data like this. Instead of assuring me that they have appropriate procedures to secure all of my information like a savvy businessman should, the smug manager simply says: "So, you're gonna pay cash?" I say no. I'm going to finance some of it. He says: "If you don't give it, then no car." I say, well, no car then. No deal, and I walk out. It seemed like he could care less. Of course after the fact (it's always after the fact), I get a call from Subaru wanting to talk to me about it. I hang up. I'm tired of companies only caring after they screw up and not in the moment. Anyway, I bought a Toyota instead. Best decision.

Stefan was very helpful, kind, and funny. He made it a priority to listen and work around any…read morequestions or concerns my boyfriend had about cars we looked at and the offers that were presented to us. He was very thorough with the information and patient as well with us while we made decisions which helped us leave in a car and with a deal we both love! I would absolutely recommend him, as he makes the overall experience enjoyable and easy!

Stefan was amazing and incredible to work with. I asked a lot of questions to which he responded to…read moreall and with a lot of information in return. He was extremely helpful and made sure my decisions were respected. He made us feel comfortable from the very beginning until we left in a car that we loved. I would recommend him to anyone coming to the store as a brand new customer or even a returning customer!

We had such an amazing experience with Colin at Simpson Chevrolet in Irvine! From the very…read morebeginning, he was super friendly, charismatic, honest, and incredibly easy to communicate with. I had gone to several different dealerships before coming here, and none of them made the process feel as simple, comfortable, and actually FUN as Colin did. There was no unnecessary stress or confusion--he listened to what we wanted, answered all of our questions, and took the time to show us all the features in the car and explain how everything worked. Most importantly, Colin helped make it possible for me to drive away in my DREAM CAR! I couldn't be happier with the entire experience. If you're looking for someone who is genuine, knowledgeable, easy to talk to, and makes buying a car an enjoyable experience, definitely ask for Colin! Thank you so much, Colin! We truly appreciate everything you did for us!

Would highly recommend this dealership. Very easy no pressure or forced sales pitch. Mark Maker was…read moreone of the salesman that came out to help us look for an SUV. He was extremely easy to work with and i would highly recommend dealing with him. Made the whole process a very easy and smooth non pressure experience. Very knowledgeable in the suv we were looking for. Found the one we wanted and began a non hassle negotiation. Took a few minutes to come to an agreement and was out the door. Thanks Mark Chris

5 Stars Thank you Kristi…read moreIrvine BMW You continue to exceeded our expectations Your honesty and loyalty is why we continue to only go to Irvine BMW Thank you for having a positive friendly vibe From check in to renting a loaner your help is forever grateful Its hard to trust anyone Thank goodness we found you!

We were genuinely ready to buy a BMW EV, but our experience with Aron completely changed our minds…read more The customer service was extremely disappointing. Instead of taking the time to sit down with us, explain pricing, or walk us through our options, we felt like we were brushed off. Buying a car is a major purchase, and we expected professionalism, courtesy, and at least a basic effort to earn our business. There was no attempt to discuss pricing, answer questions thoroughly, or make us feel like valued customers. We left feeling unwelcome and ended up taking our business elsewhere and even ended up BUYING A CAR!!! From SOMEWHERE BETTER If you're looking for attentive, professional service, I hope your experience is better than ours. Unfortunately, based on how we were treated, I cannot recommend working with Aron.

I decided to buy a Bronco after my beloved Jeep turned out to be a lemon. After going to one Ford…read moredealership in the area that applied high-pressure sales tactics, I was relieved to find Tuttle-Click. First off, they had more of a selection than the other guys, which was a big plus. Secondly, I was helped by Troy, who was amazing. He made me feel comfortable and had no problem finding a model that was within my budget. Thirdly, Tyler was my finance guy and he was super cool and made the process fast and easy. These guys are amazing. I'll tell the world to go to Tuttle-Click Ford; I'd give them 10 stars if I could!

If you are in the market for a new vehicle, go to Tuttle-Click Ford (Irvine) and ask for Johny…read moreLopez. Johny is three things. He is friendly, patient, and honest. Friendly: He always smiles and speaks kind words. Patient: He wasn't the least bit annoyed when my wife and I asked asked a lot of dumb questions about EVs and requested a third test drive for a particular car. Honest: When I said that I was ready to buy, he told me that the price of the car had just been lowered by several thousand dollars from the window price. (I was mentally prepared to deal from the window price.) If you want a salesperson who listens patiently and delivers with honesty, Johny is your man.

I had an amazing experience at Norm Reeves dealership! Right away, Stephanie helped me and she was…read moreready to get me a good price for the lease I was looking for. I can only thank her for that and most importantly, she is very knowledgeable and professional. She answered all my questions and gave me the peace of mind I needed. I shopped for cars before for myself and my wife and not everyone out there is kind, patient, professional and knowledgeable. Please look for Stephanie if you are shopping for a new or used VW , she is amazing! Also the manager that helped finalize the deal is wonderful.

I would like to thank Mr. Day Yang for his time and patience. We came in Saturday and test drove 2…read morevehicles. My husband and I are both car people, and Day really let us just test drive the vehicle and check out the features without fuss or being pressing. When it came to pricing for the lease - I can't argue. The deals were very reasonable and at this current time, included maintenance, which is awesome. I had never looked at or really considered a VW before. If you're in the market for a new car, I would go see Mr. Yang. He was great.

I worked with Adel to sell my car. Smooth process. It took 20 minutes of paper work, me asking…read morequestions, running through the comps and having check in hand. And yes the check did clear. Adel was upfront with the appraisal value which was inline with my expectation. I would go though TIS again . Sad to see my beemer go

My husband and I had great experiences working with Adel from Trade in Solutions…read more We sold our BMW and received a fair price. He was very professional and easy to work with. I would definitely recommend "Trade in Solutions" If you need to sell your car.

Had a great experience at AutoNation Toyota Irvine! Baha was amazing to work with. He listened to…read moreall my needs, answered every question, helped me find the right car, and worked hard to get me the best deal. He was never pushy and always followed up to make sure everything was going smoothly. I really appreciated his patience, honesty, and customer service. Highly recommend Baha if you're shopping for a car!

A big thank you to Abe for all his help with my Toyota Sienna purchase! He went above and beyond by…read moredriving four hours round trip to pick up the vehicle for me. He also helped me find a Sienna without the rear-seat entertainment system I didn't need, saving me money. I truly appreciate Abe, Sam, and Cong Lin for their patience, dedication, and thoughtful service. Thank you all for making my car-buying experience so smooth and pleasant! I highly recommend this team to anyone looking to buy a Toyota.

Thank you Ali for helping us purchasing a brand new 2026 Kia sorento thanks for your help would…read moredefinitely buy from you again

Nadine and Ricky were the absolute best I recommend everyone to come to this dealership. Thank you…read moreso much

I've had my GV 80 for a year now and it's been my favorite car! Beautiful and luxurious and will be…read morea perfect family car. Yesterday I brought in my car for its first service, and it was top tier. I drove my car to the dealership and then the dealership ordered an uber for me to go home back to Newport instead of waiting for my car to be done! And THEN they had a driver bring me my car later in the day when it was done. My car was washed, tires looked beautiful, inside cleaned and the service was amazing.

Owner, My mother and…read moreI had one of the worst dealership experiences we have ever had. We visited on July 29 at approximately 11:30 a.m. and worked with a sales manager whose name I unfortunately do not remember, but you should be able to identify who was working with us at that time. We came in genuinely ready to purchase a Genesis. Instead of working with us, we were repeatedly told that we would need to put over $5,000 down. Every time we questioned the numbers or asked about other options, the sales manager was unwilling to properly explain anything or work with us. We left feeling completely frustrated, dismissed, and unheard. We ended up going elsewhere, and the difference was UNBELIEVABLE. They got us into a Genesis with ZERO money down and even waived our first TWO monthly payments. That is a huge difference compared to what we were being told. You can even look up my account and see that I ultimately purchased the vehicle elsewhere. What makes this situation even worse is that the problems clearly go beyond the sales department. The managers I have dealt with in multiple departments have been just as bad. Instead of management trying to professionally resolve my concerns, I have experienced dismissive, hostile, and unprofessional behavior. Now I am also being THREATENED simply for speaking up about my experience and raising concerns about how I have been treated. Instead of anyone taking accountability or trying to fix the situation, the response has been threats, hostility, and attempts to make me feel intimidated for complaining. That is completely unacceptable. At this point, this is clearly not an issue with one employee. When management across multiple departments behaves this way and a customer feels threatened for raising legitimate concerns, it raises serious questions about how this dealership is being managed. I specifically want the OWNER to review this personally. I do NOT want my complaint redirected to the same managers I am complaining about. I want the owner to understand exactly what has been happening and how a Genesis customer is being treated.