Enlisted this company for their valet pool service, as they were already servicing the pool in a…read morenew house that we bought. I didn't know anything about pools and wasn't living in the house and so was relying on their services. But this company proved to be unreliable, unresponsive, and low quality in terms of service and manager team. There's too much to say so I'll try to summarize - 1) will almost never call you back. left 5-6 messages for the valet service, and only called back once over the 6 weeks or so. same for the general line, and no one ever called back from there. the only way i managed to get through to anyone was calling repeatedly. Maybe once Tristan (?) called back with more info like he said he was going to. Generally unresponsive. 2) valet team unable to recognize that pool is no longer clear and should probably be shocked. i told the teams over and over again that i am new to pools and need their help and tried to learn from them what i could. i tried to be there for every service, and i even tipped them at times bc they were always patient and tolerant of my questions. but in retrospect the pool was becoming cloudier and they did nothing about it and kept telling me it was good to go. 3) the valet team lead doesn't know what she is doing - i sent her a picture with algae on the walls (uploaded separately) the day after the team serviced the pool and she told me it was from heavy use or dirt blowing in. none of which makes sense as i explained to her that dirt doesn't accumulate on walls and we don't live in the house and use the pool much. she doesn't have enough knowledge to process that, or to know what algae looks like. 4) the pool turned green after this despite two visits within days of each other, and she said it was my fault, and that their only job is to keep a pool clear, which also they did not do. i scheduled a service call to address the green pool, and she decides to deliberately screw us over and fire us as clients the day before they are meant to arrive because i complained about the quality of their service and inability to know what algae on the walls looks like. 5) there's a host of other things that went on including low water levels and a possible leak (which their valet service failed to understand). their inability to actually figure out the leak despite sending out a team (fixed by a different company i found), shutting off my pump and not telling me, servicing the pool multiple times in a week and still having an algae problem immediately following their service day. - During this process I even emailed her saying, this would be a lot easier if we could just talk on the phone, and still no phone call. Turns out she is one of the owners of the company and even the valet teams were face palm-ing at how bad she is at her job. - they are so unorganized that even after she fired us as clients, the valet team still came out to service the pool on their usual day. - if you read some of their responses to poor reviews you can see how unprofessional they are. - the only consolation is that they refunded me for the "leak detection", which was a failure, using an air pump that kept a poor seal. I asked for the last several service visits to be refunded since they were clearly ineffective. that one service they refunded was just a small percentage of the time and money i wasted on this company. Since you can't argue with people who don't care that they don't know what they are doing, I left it at that. I would stay far away from this company. In the google review you can see the obvious lack of knowledge in the pictures.

Great place to come get your water tested. The owners were very friendly as well! Highly recommend!read more

Always reliable and does great work! We have been using J-Pro for 20 years. They have done major…read morepool renovations, replaced our pool filtration and heating system and performed opening and closing of our pool. Highly recommend.

Called J-Pro for a quote on our pool renovation. They said they would come out to look at our pool…read more They did not show up for 3 weeks and they showed up without giving us any notice. They examined our pool but then never gave us a quote or called us about it! Needless to say we gave our business to someone else.

We can't thank Doug and Chris enough for helping us get our pool up and running! Friendly,…read moreknowledgeable, patient and caring are just a few words to express how we feel about them. We can't thank you enough for everything, and look forward to working with you!

This is our 2nd year using JC to close our pool for the season and they are fantastic. They are…read morefriendly, professional, work quickly, and even provide a little entertainment while they sing and dance to their music while they work. They even turned off and rolled up the garden hose when they were finished. Thanks for the great work.

These guys are great. I had another pool company build my pool and spa 9 years ago. A friend…read morerecommended I contact Kevin at KS and boy am I glad. They replaced and reconfigured my equipment so it is working like I want it to. My last company had no answers. Steve did the maintenance during the season and closed the pool. The professional work and attitude makes me feel like I have a new pool. Thanks Kevin and Steve. Happy holidays and looking forward seeing you next season. Dave

They charge premium rates but deliver subpar service. For example, they charge twice what Leslie's…read morePool Supplies charges for season opening/closing. Here is a summary of why I won't use the anymore. The last opening KS Pool Service did for us, they "accidentally" left plugs inserted which undoubtedly put a strain on the pump that we had to replace. They charged $2500 to install the $1300 pump, which Kevin the owner of the business did himself. Even if you're being generous by adding in $100 worth of additional parts/supplies, that's $1400 in materials. Leaving $1100 for labor and cash-in-Kevin's pocket. He installed at a casual pace taking about 3 hours. That's $367/hour. Despite this premium charged, he left his trash around the pump where he was working. The cherry on top is I just discovered he didn't properly electrically ground the new pump motor despite telling me he was certified to do electrical work. Last years's season closing, they didn't do everything that was on their checklist. I complained about most of these things but they gaslight you rather than just say they'll make things right. I blame myself for not taking a step back and researching further, my trust in them was misguided. They won't get another penny from me...ever.

During the pool opening, they saw that my heater was not installed according to the code. Safety…read moreissue. Great, very important, good to know. But instead of telling me about it, they quietly sabotaged my heater (literally pulled the wire) and didn't say anything while we were chatting after the job. Then, for several days ignored my emails only to come back with "we disabled it, pay us extra to return". Worth mentioning, they also padded my bill with a non-existent part (apologizing later, but only for that). Can you trust someone who would intentionally and sneakily break your equipment? I found someone else.

Larry, Brittani, Tom, and others at LA Pools have provided all of our pool service for over 20…read moreyears. The negative comments on this site come as a surprise to me. I have nothing but superlatives for this company. I use them for opening, closing, and weekly maintenance. They have installed new filters, pumps, and heaters over the years. They have identified potential problems, suggested certain enhancements, and made timely recommendations. The entire crew are hard-working and understandably often quite busy. If Larry tells me they are tied up or won't be in my area until next week, I believe him.

Had this company open and close my pool this year. Pretty…read moresure they over charged me on the opening. Only had them close in case of miscommunication between me and her. The day they are scheduled they don't show up. I call, they are behind and will be in the next day. The next day, no show, no call and no answer from my calls Fast forward they show up two days late and close the pool. This bill is higher again. They charge me for plugs that they pulled out while opening in the spring. Talked to the owner and he told me he'd split the charge for the plugs. Why would I even pay half? Already paid for them once. He told me "do what I think is right". Hope this review fits the bill. It's hard to find good work/ quality these days and if you read this far you will know that you have not found that here.

Great pool knowledge Haven't had an in-ground cement pool…read morefor 20 years. Todd went over everything with us after opening the pool. Water testing is free. Chemicals reasonably priced. Looking at signing up for the valet service. Highly recommend Great family business

I use Evo Pools Service to take care of my pool and they did an exceptional job After another…read morecompany left my pool with green water and it became unsafe for my family to swim Evo Pools stepped in and worked their magic Not only did they fix the issue but they did it in a friendly and professional manner. I highly recommend their services to anyone in need of pool maintenance.

Be careful with this company…read more We switched to EVO Pools a few years ago because we needed a reliable pool service to open and close our pool. They are a local company as well and seemed reasonable the first year. Last summer, we had them open and clean the pool. They showed on time and communicated arrival. When they arrived, many of the workers (while friendly) don't speak English and so there are a few language barriers during the process. Many times the workers will just instruct to call the office to discuss any questions or next steps. So, asking them about their process or what should expect is futile. A day after they left, the pool was not clean (debris at the bottom and algae on the walls). I called and emailed and the response was that it may take a few times to clean the pool for it to be truly clean. And they would come back "for a charge" to clean it again. What?? And honestly, if I didn't pay A LOT of money to open, I wouldn't have been that upset. So, I simply remembered that I would need to add a cleaning next year and worked to get the pool clean on my own. We used them again this summer, but this time I ordered a cleaning with the opening (as a separate item to which they charged me an hourly rate). The pool reps came (same workers) opened the pool and cleaned it. They let us know that someone would be back for the full cleaning a day later. GREAT! They came back a day later (I was charged 1.5 hours) and cleaned the pool. When they left that day, there was still algae and other sediments in the pool. My husband and I thought this would be cleaned by our filter, expecting that the walls and floor were scrubbed and this is what caused the cloudiness in the water. Two days later when the water cleared, there was still algae on the walls, floors, and around the lights. I reached out to express my concern and the response was "it may take more than a few cleanings" and they were happy to come back out and CHARGE ME AGAIN!!!! It was clear that the work/scrubbing of the pool walls, around the lights, in the creases of the stairs, etc wasn't done at the cleaning. We will never use EVO again. I give them 2 stars for communication because they do quickly respond and especially quick to tell me that they would happily come out and fix the issue at MY expense. And if you have money to burn, you could just have them come out 20 times to clean your pool until it's done and ready for the summer!!

Adam and team are kind, thoughtful and caring. We trust them 100%. Their first google review was…read morefrom my like 15 years ago! Love A&B and highly recommend them to anyone.

I do not recommend this company. They were terrible at getting back to us and kept pushing our…read moreopening pool day back for one reason or another. The owner does not seem to have a good handle on his business. Staff keep leaving, and even calling his number directly was of no help. We ended up going with a different company because we felt neglected and that no one cared. Horrible service.